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#1 |
"TRF" Member
Join Date: Jan 2015
Location: NC
Watch: 16263 Thunderbird
Posts: 34
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New Tudor Black Bay M79230B - Not working...
New BB M79230B-0008, purchased new from AD on 4/2, not working on 6/2. Lasted exactly two months before some sort of failure.
Everything was fine until about 1pm yesterday, except it was really 4pm. ![]() I've worn the watch continuously for two months, no problems at all, was keeping great time. Just simply stopped yesterday. I've given it a wind, nothing. I will say that when I shake it it sounds like something is moving around. I'll take it back to the AD next week, but I suspect it will just be sent off to the service center. Disappointing for sure... |
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#2 |
"TRF" Member
Join Date: Jun 2012
Real Name: Michelle
Location: Canada/Florida
Watch: WG Breguet Typexx
Posts: 2,836
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That is disappointing. Sorry to hear about that. Ive had that happen twice actually with GS spring drives. One failed after a month, the other after a few days. Both times I was given a new watch. I hope you do too. I wouldn’t accept them sending in for service. I would want a replacement. Good luck!
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#3 | |
"TRF" Member
Join Date: Jan 2015
Location: NC
Watch: 16263 Thunderbird
Posts: 34
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#4 |
"TRF" Member
Join Date: May 2019
Location: Uk
Watch: RolexGMT/Tudor7928
Posts: 3,580
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That’s not good and should be switched out by the retailer after such a short time of ownership
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#5 |
2024 Pledge Member
Join Date: Mar 2017
Real Name: Juan
Location: Delaware
Watch: 14060M/214270
Posts: 284
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Is it on warranty?
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«Watches? In those of the ancient world, when they were sunny, there was a phrase inscribed: Omnia vulnerant, ultima necat all the hours hurt, the last kills. That certainty is, ultimately, the secret mechanism that moves the hands of the clock. ![]() ![]() |
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#6 |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 52,767
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Well it was bought new from AD and only a few months old is how a read the post so yes he will have a warranty .And like all mechanical things some could fail but the majority go on for decades, could be a simple fix but that's what warranty for to fix these maybe problems.
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ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder ![]() |
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#7 |
"TRF" Member
Join Date: Jan 2015
Location: NC
Watch: 16263 Thunderbird
Posts: 34
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#8 |
"TRF" Member
Join Date: May 2016
Location: Huntsville, AL
Watch: BB58 925, OP39, DD
Posts: 59
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That’s what warranties are for. Most watches, if they’re going to fail, will do so in the first year or two. Sucks that you got one that let go early, but it *will* be fixed, and for free…
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#9 |
2024 Pledge Member
Join Date: Mar 2017
Real Name: Juan
Location: Delaware
Watch: 14060M/214270
Posts: 284
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The only problem is that you are going to be between a month and two months without the clock ... the AD could make an exception and change it... but.. and now is when the doubt comes in about the Tudor movements and their revision before going out on the street.. it already happened with the GMTs...
__________________
«Watches? In those of the ancient world, when they were sunny, there was a phrase inscribed: Omnia vulnerant, ultima necat all the hours hurt, the last kills. That certainty is, ultimately, the secret mechanism that moves the hands of the clock. ![]() ![]() |
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#10 | |
2024 Pledge Member
Join Date: Mar 2017
Real Name: Juan
Location: Delaware
Watch: 14060M/214270
Posts: 284
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Quote:
__________________
«Watches? In those of the ancient world, when they were sunny, there was a phrase inscribed: Omnia vulnerant, ultima necat all the hours hurt, the last kills. That certainty is, ultimately, the secret mechanism that moves the hands of the clock. ![]() ![]() |
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#11 |
"TRF" Member
Join Date: Apr 2021
Location: West Chester PA
Posts: 401
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My Tudor BB Chrono, which I purchase new from my AD July 21, went 3 months. One day in October, I was timing something, and the pushers stopped working. No click. The chrono was running, watch was running, but couldn't turn off nor reset the chrono.
Took it back to my AD, they sent it in for warranty. Got it back in December. I'm assuming since its Tudor, they probably just swapped in a new movement. |
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#12 | ||
"TRF" Member
Join Date: Nov 2021
Location: In a handbasket
Posts: 1,226
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Sucks on the timing of the failure but that watch might have been manufactured months (or even a year or more) before it was sold. It's not the AD's fault and that's what a warranty is for, defects that the manufacturer fixes.
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"Look, he’s winding up the watch of his wit; by and by it will strike." W.S. |
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#13 | |
"TRF" Member
Join Date: Jun 2012
Real Name: Michelle
Location: Canada/Florida
Watch: WG Breguet Typexx
Posts: 2,836
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#14 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Mar 2010
Real Name: Rick
Location: Smokin' Heaven
Watch: Rolex & Tudor
Posts: 3,851
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Disappointing for sure. Not unique to Tudor or their movements. Occasionally happens to many watch brands including Rolex. They may not replace it but at a minimum I would ask the AD to request Tudor prioritize the repair. Let us know how it goes.
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Simple solutions solve complexed problems more often than complexed solutions solve simple problems! |
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#15 |
"TRF" Member
Join Date: Jun 2012
Location: Lakeville, MN
Watch: 126610LN Finally!
Posts: 387
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I think yall asking for a new watch in lieu of warranty service is unreasonable
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#16 |
"TRF" Member
Join Date: Jan 2015
Location: NC
Watch: 16263 Thunderbird
Posts: 34
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I took the watch back to the dealer this past Monday. There happened to be a Tudor rep in the store. He apologized multiple times, said this should not happen as the watch is a "tank" and wanted to know if I wore it every day.
I did wear it every day - at least the 60 days that it worked... Anyway, it was sent back for service with a request to expedite and referenced the Tudor rep's name. Not sure if that really matters or not as they couldn't give a turn-around time. In any case, it will be repaired and returned - hopefully quickly. |
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#17 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 46,362
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I hope it comes back quickly and right.
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#18 |
"TRF" Member
Join Date: May 2020
Location: Shreveport
Posts: 1,264
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It sucks, but I’m sure it will get sorted out. Hope you get your watch back quickly.
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#19 |
"TRF" Member
Join Date: May 2019
Location: Uk
Watch: RolexGMT/Tudor7928
Posts: 3,580
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Hoping it comes back and works perfectly and the turnaround time is a short one
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#20 |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 10,293
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It doesn't happen often but it happens. It's a pity when it happens to you but it has to happen to someone. That's mechanical watches for you.
What you are entitled to under the warranty is unambiguous. An AD might replace a nearly new watch at their discretion, but that's the AD's call. If it goes wrong repeatedly you will have a stronger case for full refund or replacement. I hope it works out for you and quickly. |
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#21 |
"TRF" Member
Join Date: Jun 2012
Real Name: Michelle
Location: Canada/Florida
Watch: WG Breguet Typexx
Posts: 2,836
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#22 |
"TRF" Member
Join Date: Jan 2015
Location: NC
Watch: 16263 Thunderbird
Posts: 34
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Watch was fixed and I picked it up today!!
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#23 |
2024 Pledge Member
Join Date: Mar 2014
Location: USA
Posts: 1,521
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Was actually discussing this in another thread, that Tudor is going towards hot swapping in new movements rather than servicing/fixing them. Considering the fast turnaround, I wonder if that's what happened with your watch.
I was actually going to comment that the good news is you might get a brand new movement in the watch, so maybe that's indeed what happened. Anyway, I'm glad you got your watch back, enjoy! |
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#24 | |
2024 Pledge Member
Join Date: Jan 2022
Location: Canada
Watch: Sub| DJ41| 79540
Posts: 1,317
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#25 |
2024 Pledge Member
Join Date: Mar 2014
Location: USA
Posts: 1,521
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#26 | |
"TRF" Member
Join Date: Jan 2019
Location: US
Watch: sub
Posts: 2,371
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#27 |
"TRF" Member
Join Date: Jan 2015
Location: NC
Watch: 16263 Thunderbird
Posts: 34
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I asked what was done - dealer didn't know. Watch was returned in a Tudor travel pouch and seems to be working just fine.
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#28 |
"TRF" Member
Join Date: Feb 2013
Location: Bay Area
Watch: DD 40RG Olive dial
Posts: 4,376
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Glad it was fixed and quickly
__________________
Michelle |
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