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ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
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#1 |
"TRF" Member
Join Date: Sep 2018
Location: Germany
Posts: 40
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Bad sign, serial number issue :(
Hi,
We purchased a blue dial 16613 in the fall of 2019 from a dealer in Munich. No box, no papers. It recently had an issue in that you could not move the time forward, only backwards. I took the watch to a local authorized dealer, and they looked at it and said it would be about 800 Euros to repair. I told them to proceed. I had not heard from them in a few weeks, so I went down to the store. The sales lady looked at the paper work, and then eventually phoned their service department, which I believe is upstairs in the building. They spoke in German for quite awhile. My German is not very good, so I have no idea what they were saying. After the call ended, she said they had to send the watch to Rolex, as they were not allowed to repair it. Rolex said there was an issue with the serial number. This sound ominous :( The Munich dealer is still in business, and I see they are still active on Chrono24. 'A problem with the serial number', I guess there could be a few scenarios for this; stolen, lost, or parts mismatch. The AD said they will email me once they hear back from Rolex. If there is an issue, I am hoping the dealer that sold us the watch will help resolve it. Time will tell the tale. Ken |
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#2 |
"TRF" Member
Join Date: Nov 2019
Real Name: Vic
Location: Spain
Watch: SD43
Posts: 6,099
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Schei**.. Sorry to hear OP. I hope you get a satisfactory solution from the dealer.
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#3 |
"TRF" Member
Join Date: Mar 2017
Location: Socal
Posts: 1,019
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I hope it gets sorted, OP, and not a stolen watch.
![]() It’s this exact scenario that keeps me from venturing into the preowned market. |
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#4 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 46,652
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Keep us posted. Hopeful it is not something that can not be dealt with.
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#5 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 76,372
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I’ll be interested to hear what the outcome is.
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#6 |
"TRF" Member
Join Date: Feb 2014
Real Name: Kevin
Location: Now Tennessee
Watch: 2-Line Sub & DJ41
Posts: 403
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Exactly (among other potential problems). I absolutely doubt that all resellers do 100% checks for stolen Rolex serial numbers before reselling watches. This certainly invites the unscrupulous dealer to obtain a watch at a low price and mark it up to average resell values.
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#7 |
Banned
Join Date: Nov 2023
Location: United Kingdom
Posts: 613
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#8 |
"TRF" Member
Join Date: Sep 2023
Location: UK
Posts: 217
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#9 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,943
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Bad sign, serial number issue
![]() If it’s stolen, Rolex will confiscate it and notify both the owner who reported it stolen and the OP. Then the OP will have to seek reimbursement from the seller, as eventuallly the person who reported it stolen will have it returned to him. What I’ve always wondered is if that owner collected an insurance payout, is there another way this plays out, where the OP gets to keep the watch he bought? Kat Sent from my iPad using Tapatalk |
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#10 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Mar 2020
Real Name: A-Aron
Location: Utah
Watch: 126710BLNR 226570
Posts: 2,067
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#11 |
2024 Pledge Member
Join Date: Oct 2009
Real Name: Gary
Location: USA
Watch: Daytona
Posts: 11,464
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Sorry to add but this type of experience is what has always kept me buying only from an AD and as most of us here know, that has been a difficult prospect in recent years!!
I suppose this is what is driving prices on Rolexes “certified pre owned” watches!
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#12 |
"TRF" Member
Join Date: May 2024
Location: Space Coast USA
Posts: 25
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#13 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,592
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Quote:
Here we have to deal with EU law and the original owner can lose legal ownership quite easily. Rolex is likely not going to confiscate the watch but may only notify the authorities instead of ending up in a legal battle themselves since they have zero authority to confiscate anything ![]()
__________________
Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
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#14 | |||
Banned
Join Date: Nov 2023
Location: United Kingdom
Posts: 613
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Quote:
Quote:
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Sad that this stuff still goes on. |
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#15 |
"TRF" Member
Join Date: Dec 2005
Location: ByDawns Earlylite
Watch: 16800
Posts: 3,578
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#16 | |
2024 Pledge Member
Join Date: Nov 2012
Real Name: Steven
Location: Glocal
Posts: 20,477
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Quote:
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__________________
__________________ Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory. |
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#17 |
"TRF" Member
Join Date: Nov 2019
Real Name: Vincent
Location: 215
Watch: SS Sub
Posts: 2,200
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that doesn't sound good, hope OP get his watch back
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#18 | |
"TRF" Member
Join Date: Jul 2022
Location: Germany
Posts: 431
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Quote:
Yes, Rolex may have the information and the police. Btw, in Germany you cannot become legally owner of a stolen good. OP, do you have some paperwork of the transaction? Receipt of the seller including serial? |
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#19 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,943
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Bad sign, serial number issue
![]() Quote:
Actually, very recently, there was a thread where we had a member who had his watch stolen years ago and had reported the serial number to Rolex’s stolen watch registry. When the current owner sent it to RSC for service, it was, indeed, confiscated, and the original owner received a letter from Rolex, about what he needed to do to have it returned to him, as did the current owner, who was also claiming ownership. There were Rolex lawyers involved to resolve the matter. The original owner got his own lawyer, proved ownership and the theft, and ultimately had his watch returned to him. I guess the laws are different in Europe. Kat Sent from my iPad using Tapatalk |
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#20 |
"TRF" Member
Join Date: Sep 2018
Location: Germany
Posts: 40
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#21 |
"TRF" Member
Join Date: Jul 2022
Location: Germany
Posts: 431
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Maybe you have then some bank statements from the payment or similar.
Good news: I read similar cases in the forums and the buyers usually got their money back. Cross my fingers So yes, good to buy from a reputable seller instead from a private one |
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#22 |
"TRF" Member
Join Date: Mar 2022
Location: Las Vegas
Posts: 587
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If the original owner filed a report with the proper authorities that their watch was stolen, and then subsequently submitted to Rolex the documentation of that police report, sales receipt, etc... Rolex will indeed confiscate the watch and notify their legal department to contact all parties involved, thus clearing Rolex of any liability on distributing an item that has been registered as stolen.
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#23 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,592
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Quote:
In the EU unfortunately it doesn’t work like that. In my country the original owner who lost his watch through theft has to claim it back within three years after the date of theft. Failure to do so will transfer legal ownership to the one who has it in its possession provided it was acquired in good faith. ![]()
__________________
Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
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#24 |
"TRF" Member
Join Date: Aug 2023
Location: UK
Posts: 102
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Good luck OP, please keep us posted.
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#25 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Oct 2019
Real Name: Brian
Location: Nashville
Watch: 16750
Posts: 6,412
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Hopefully nothing too serious. Interested to see what happens.
__________________
16750 | 6516(wife’s) | 126334 | 16570 | SBGA413 | SRPE33 | 126610LV |
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#26 | |
"TRF" Member
Join Date: Apr 2015
Location: EARTH
Watch: What is "watch"?
Posts: 1,091
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Quote:
It’s one thing to buy a watch naked knowing the risks, especially if you don’t plan on ever sending it in to Rolex for service. I mean, we all like a deal at the end of the day. But quite honestly, parts go bad on Rolex watches, and you never know if you might need to send your watch in to RSC for proprietary parts that can’t be had otherwise. Then you’re screwed. OP, I sincerely hope this gets sorted! Good luck.
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“UNpolished or I’m not interested” 😎 ![]() |
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#27 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 41,581
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Quote:
Ken Much of the convo above has been focused on a stolen watch. I'm not so sure it is on the Rolex theft report. That's because RSC immediately sends an email to the submitter and to the person who reported the stolen watch. A "problem with the serial number" could mean the watch is not matching specs that the factory database has in the "as built" record book. I agree with your hopes - but I'd suggest that everyone who reads this thread, and who buys without papers, to send their newly acquired Rolex to the RSC for a quote on an overhaul. It's the shortest path to confirming a clean s/n - you either get a quote, or you get an email that RSC is sending the watch to the authorities. Sent from my iPhone using Tapatalk Pro
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Does anyone really know what time it is? |
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#28 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 41,581
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Quote:
True - we were typing at the same time. Sent from my iPhone using Tapatalk Pro
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Does anyone really know what time it is? |
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#29 |
"TRF" Member
Join Date: May 2024
Location: DC
Posts: 1
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Delete
Last edited by Jam219; 23 July 2024 at 01:23 PM.. Reason: deleted |
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#30 |
"TRF" Member
Join Date: Jul 2020
Location: Hawaii
Posts: 94
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KenV, like most, I really hope that there is not a significant problem with your watch / serial number and that you get your 16613 back soon with a fresh service.
Seems bizarre to me that the local authorized dealer did not contact you within "a few weeks" and that it was only after you inquired, that you learned of the potential problem. That being typed, I have no experience with German Customer Service. No box / no papers is a gamble for sure. To me anyway. Following this thread. |
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