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seabreeze · 28 August 2024, 09:20 PM

Just a question, not a complaint. Brought my ceramic sub in for service 10 yr service. I asked for it to be sent out but local AD assured me it would be faster, same quality, same training etc etc

Estimated 6 weeks. In about 4 weeks they messaged me saying I needed a lumi dot. would I like it replaced. Sure. That was about 4 months ago.
Since then after several check ins they have no ETA on this part. Not an extremely rare part. Just wondering if Rolex itself is really that non communicative and or backed up on parts. I wish I knew before I left it with them, it sucks being without the watch for almost half a year.

espanol · 29 August 2024, 12:00 AM

Quote:

Originally Posted by seabreeze

Just a question, not a complaint. Brought my ceramic sub in for service 10 yr service. I asked for it to be sent out but local AD assured me it would be faster, same quality, same training etc etc

Estimated 6 weeks. In about 4 weeks they messaged me saying I needed a lumi dot. would I like it replaced. Sure. That was about 4 months ago.
Since then after several check ins they have no ETA on this part. Not an extremely rare part. Just wondering if Rolex itself is really that non communicative and or backed up on parts. I wish I knew before I left it with them, it sucks being without the watch for almost half a year.

I think the only ‘mistake’ was not trusting your gut and insisting on RSC. For routine service it’s always RSC for me, never AD.

brandrea · 29 August 2024, 12:02 AM

Sorry to hear Ed, I hope they get it sorted soon

SublimeZ06 · 29 August 2024, 01:01 AM

Cutting the AD out entirely and sending it directly to the Rolex service center is absolutely the best way to go. I would be pissed. I would go there, pick up my watch, and ship it directly to Dallas RSC. They will likely have it ready for you in a few weeks from receipt.

dublrnutn1 · 29 August 2024, 02:37 AM

On the flip side, I dropped off a watch at an AD who has an in-house watchmaker. Serviced in about 5 weeks, lightly polished. Accuracy has been perfect, totally satisfied.

swils8610 · 29 August 2024, 03:37 AM

Only RSC for me.

Sent from my iPhone using Tapatalk Pro

28 August 2024, 09:20 PM	#1
seabreeze 2024 Pledge Member Join Date: Feb 2013 Real Name: Ed Location: Martha's Vineyard Posts: 835	RSC repiars/arts delay question Just a question, not a complaint. Brought my ceramic sub in for service 10 yr service. I asked for it to be sent out but local AD assured me it would be faster, same quality, same training etc etc Estimated 6 weeks. In about 4 weeks they messaged me saying I needed a lumi dot. would I like it replaced. Sure. That was about 4 months ago. Since then after several check ins they have no ETA on this part. Not an extremely rare part. Just wondering if Rolex itself is really that non communicative and or backed up on parts. I wish I knew before I left it with them, it sucks being without the watch for almost half a year. __________________ Rolex Submariner 114060 - 2013 Rolex Explorer 1016 - 1967 Omega Seamaster 2220.80 2007 Victorinox Swiss Army 24221 - circa 1985 Sold but wish I didn't Rolex DateJust 1603 - 1972

29 August 2024, 12:02 AM	#3
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,516	Sorry to hear Ed, I hope they get it sorted soon

29 August 2024, 01:01 AM	#4
SublimeZ06 "TRF" Member Join Date: Jun 2016 Location: Earth Posts: 56	Cutting the AD out entirely and sending it directly to the Rolex service center is absolutely the best way to go. I would be pissed. I would go there, pick up my watch, and ship it directly to Dallas RSC. They will likely have it ready for you in a few weeks from receipt.

29 August 2024, 02:37 AM	#5
dublrnutn1 "TRF" Member Join Date: Oct 2008 Location: Chicago Posts: 21	On the flip side, I dropped off a watch at an AD who has an in-house watchmaker. Serviced in about 5 weeks, lightly polished. Accuracy has been perfect, totally satisfied.

29 August 2024, 03:37 AM	#6
swils8610 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Sep 2012 Real Name: shannon Location: usa Posts: 9,192	Only RSC for me. Sent from my iPhone using Tapatalk Pro

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