I returned a watch, did I make a mistake?

[Hulkhunter]

Your call at the end of the day but a white dial datejust is a hard watch to dislike. Clean and classic, everyday wearable in any situation. A pretty solid choice.

Once they have registered the warranty card the watch then becomes used. So will be a hassle for your AD. It can’t be CPO until it’s 3 years old. So for me it’s definetly not going to help you going forward. Especially if you are asking tough to get Daytonas next.

[worldofoyster]

Originally Posted by Hulkhunter

Your call at the end of the day but a white dial datejust is a hard watch to dislike. Clean and classic, everyday wearable in any situation. A pretty solid choice.

Once they have registered the warranty card the watch then becomes used. So will be a hassle for your AD. It can’t be CPO until it’s 3 years old. So for me it’s definetly not going to help you going forward. Especially if you are asking tough to get Daytonas next.

person preference i guess

[rolph]

Your SA seems understanding and helpful in trying to find the right watch for you.

[Erivera42]

Why keep it if you didn’t like it. But I do think it’s going to be a while before you get a call. If you ever get a call at all. Just being honest.

[Joearch]

Originally Posted by Andad

Why 76 posts.

SA gave your wife until the 15th to return and she did.

Did I miss something?

Hard to believe this thread is still going.

[Nairn1980]

Originally Posted by fsprow

Personally, I would just have grown to love the white dial.

Exactly this

[TimeAZ]

I don't think there is anything wrong with this. It's not like you are flipping the watch for profit or something. You are a genuine, actual customer. The customer is always right. Why agonize if you made a mistake??? No. This is craziness.

Life is short. Don't sweat such a small thing.

[mini sub]

Pair of socks next Xmas for you.

[EmpireCity]

The most important thing is your relationship with wife. Sounds like you've got a solid relationship. Relationship with AD comes after!

[Daytona king]

Any updates?


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[Muhammad556]

You’re not burning any bridges here. In fact, being upfront about what you like can help you build a better relationship with your AD. They’ll remember your preferences and may even keep an eye out for something on your wish list in the future.

[DougUSMC]

Closing the loop on this.

Sorry to not update sooner, but as I mentioned we were on vacation for a week and a half.

We were at the AD today, buying something else as I'd mentioned. I asked my SA very frankly if I had made a mistake, and she looked at me shocked. She said "Absolutely not, that's why we have the return policy in the first place". I told her I was concerned because after the return several folks had let me know that's a major faux pas, and that the AD could be stuck with the watch. The status would be in between new and CPO. She said they had processes to handle that and it wasn't even a big deal. Paraphrasing "No problem whatsoever. We'd rather you return a watch that you're not going to wear so we can find something else."

Fingers crossed I get a call for something else on my list soon, that's really what'll help me feel like we're all good.

[jb335]

Originally Posted by DougUSMC

Closing the loop on this.

Sorry to not update sooner, but as I mentioned we were on vacation for a week and a half.

We were at the AD today, buying something else as I'd mentioned. I asked my SA very frankly if I had made a mistake, and she looked at me shocked. She said "Absolutely not, that's why we have the return policy in the first place". I told her I was concerned because after the return several folks had let me know that's a major faux pas, and that the AD could be stuck with the watch. The status would be in between new and CPO. She said they had processes to handle that and it wasn't even a big deal. Paraphrasing "No problem whatsoever. We'd rather you return a watch that you're not going to wear so we can find something else."

Fingers crossed I get a call for something else on my list soon, that's really what'll help me feel like we're all good.

Great to hear. I think this will still leave some of us confused to the “how” for this AD, but who cares. You have all the peace of mind now.


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[marmite2005]

Over the years I have returned one Rolex and turned down another with no issues on future allocations as long as you are reasonable and polite.

Back in the 2000's I returned a watch because quite frankly i couldn't afford it. Returned months later with a pocket full of cash and bought another with the same AD.
Only last year, I turned down a watch due to multiple watch purchases / holidays / Cars etc and the watch in question was very similar to my purchase 3 months before (DJ, Fluted, Jubilee, Baton markers), to then only 6 months later to request the same watch as I had regrets. Trusted AD as always then supplied same watch with now Rolex price increase.

The point is, only buy what you love, works with your collection and can afford. If you maintain the relationship you can always buy tomorrow.

[vinny84]

I wouldn't care what an AD thinks but personally I would keep any watch my wife would buy for me as a keepsake and reminder of how special she is.

[Sublovin]

Kind of wild that you are concerned about hurting the AD's feelings but not your wife!

[daysky1]

Since you're dealing with an authorized dealer they sold the watch brand new fully stickered or to your wife, you had the watch for a while you tried it on probably wore it for a little while and just couldn't find any love for that white dial now it's a pre-owned watch the registration the card everything about it being brand new has happened I'm just curious how your authorized dealers going to present this watch to someone else? Any ideas.

[sambb]

i doubt id ever sell you another watch if i was the SA, but i also wouldve returned it if i didnt like it.

[ChronoZach]

Op, I’m glad it all worked out for you, the SA seems very nice and happy to help. I also agree that it should go to someone who will enjoy it. I think it will all work out and you will have something new very soon.

Cheers,

[DougUSMC]

Thanks everyone, we're relieved to hear that it wasn't a bad decision!

Originally Posted by vinny84

I wouldn't care what an AD thinks but personally I would keep any watch my wife would buy for me as a keepsake and reminder of how special she is.

Originally Posted by Sublovin

Kind of wild that you are concerned about hurting the AD's feelings but not your wife!

I appreciate the comments but (for I think the Fourth time in the thread): Returning the watch *is* respecting her feelings.
She's the one that prefers that I don't "only keep something expensive because it's a gift". If you read all the earlier posts, you'll see that the primary reason that I didn't have a tough time returning it is because *she* asked the SA to pick something with the intention of my being able to return it.

[rjd1]

Originally Posted by watchwatcher

I don't live in the same world, i.e., where any of my loved ones would give me a Rolex as a present. So...it's a foreign concept to me.

But I really think if I DID live in that world, I don't think I could bring myself to return it. Just my two cents...

Bingo. Couldn’t imagine getting a Rolex from my wife and returning it - my $.02. And yes, I read all four disclaimers.

[wgdaytona]

So, what I would do is irrelevant, so I will just say this. The dealer is not happy with you and you most likely moved yourself to the bottom of any pretend list or care of fulfilling your future watch needs, unless they try to pass off a hard to sell undesirable watch on you. The chances of you seeing a Daytona or Pepsi now are Zero. I can be wrong, but I doubt it.

[Daytona king]

Originally Posted by DougUSMC

Closing the loop on this.

Sorry to not update sooner, but as I mentioned we were on vacation for a week and a half.

We were at the AD today, buying something else as I'd mentioned. I asked my SA very frankly if I had made a mistake, and she looked at me shocked. She said "Absolutely not, that's why we have the return policy in the first place". I told her I was concerned because after the return several folks had let me know that's a major faux pas, and that the AD could be stuck with the watch. The status would be in between new and CPO. She said they had processes to handle that and it wasn't even a big deal. Paraphrasing "No problem whatsoever. We'd rather you return a watch that you're not going to wear so we can find something else."

Fingers crossed I get a call for something else on my list soon, that's really what'll help me feel like we're all good.

Not to be that guy but what was she supposed to say? No you screwed yourself and you will now be towards the bottom of the list? She said the very textbook response imo.

What she says and what the GM/ owner THINK are completely different. Actions speak louder than words. I guess time will tell. The SA is Always selling the dream. The owner/ GM are the ones who decide if your dreams come true or not.

She will go to the people who make the decisions and it’s up to them not her.

Good luck moving forward and keep us updated.


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[SkyDFan]

Originally Posted by joli160

Expect to be on the bottom of the list.

Your AD is very generous but returning a watch will create all kind of problems for them. Stickers removed, warranty activated, probably sized, watch can only be sold as used on which they will take a hit.
They are not happy

You're right. The AD's I work with never allow returns on Rolex watches for these very reasons.

[Robison347]

On two occasions I have taken home watches from the dealer to show my wife, and in one case she did want a different one. In both instances he did not remove the stickers, size the bracelet or register the warranty. I didn’t do anything anyone could have done handling the watches in the store and no one was any the worse. That is part of sales if it’s a gift.

But actually punching the warranty and such . . . Now as people note it’s a used piece. That would not stop the dealer from selling it as a used watch though, and Rolex would never know or care.

[Mystro]

At this point everything is speculation. The only way you’re really gonna know if you hurt your chances is if/when you get a watch from them. I wouldn’t lose any sleep over it, but I would also have some very strong contingency plans if your serious about getting a watch anytime soon.

[DougUSMC]

Originally Posted by Mystro

At this point everything is speculation. The only way you’re really gonna know if you hurt your chances is if/when you get a watch from them. I wouldn’t lose any sleep over it, but I would also have some very strong contingency plans if your serious about getting a watch anytime soon.

I understand and agree. We were in the shop to buy a nice set of diamond solitaire earings for my wife, so I didn't want to distract from her shopping while we were there.

We wandered around the shop while they were preparing the set for us and I noticed that they also had a really nice IWC that I'd had been wanting to check out in person. I've been thinking about adding an IWC to the collection, and the Portugieser looked great in person.

I was thinking that I might "have to" pick it up, in the hopes that the purchase (coupled with the earrings) might smooth over any hard feelings.

[KatGirl]

Originally Posted by Muhammad556

You’re not burning any bridges here. In fact, being upfront about what you like can help you build a better relationship with your AD. They’ll remember your preferences and may even keep an eye out for something on your wish list in the future.

Love your positive attitude, but it’s a bit unrealistic.

Kat


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[BraveBold]

Originally Posted by DougUSMC

I understand and agree. We were in the shop to buy a nice set of diamond solitaire earings for my wife, so I didn't want to distract from her shopping while we were there.

We wandered around the shop while they were preparing the set for us and I noticed that they also had a really nice IWC that I'd had been wanting to check out in person. I've been thinking about adding an IWC to the collection, and the Portugieser looked great in person.

I was thinking that I might "have to" pick it up, in the hopes that the purchase (coupled with the earrings) might smooth over any hard feelings.

Perhaps silly question but can you see if that watch you returned is for sale as a pre-owned piece and what they’re asking for it?

If sold already, maybe inquiring how it played out. I think healthier than dwelling on it or potentially over-correcting to smooth over something immaterial.

[WatchGuy1966]

In about 9-15 months, you are going to be hankering for a white dial watch