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sirish19 · 8 January 2020, 01:58 AM

As they could actually do the overhaul here in Japan, the wait was only about 4 weeks which wasn’t bad considering the New year’s holiday. I picked it up today and all looked fine until I brought it home and gave closed inspection under the loupe. As you can see at around the 27 mark, there are two white specks under the glass. One appears to be on the dial and one appears to be on the inside of the glass.

A little disappointing to receive my watch with these contaminants. I would expect that they should be able to clean this fairly easily but what do you guys think, should I insist that they overhaul it again. If there are contaminants in the dial and under the glass, is it possible that there might be contamination in the movement as well?

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singe89 · 8 January 2020, 02:57 AM

Happened to mine during a service and they removed it in short order. Also happened to one of my Rolex watches as well.

Waxtactic · 8 January 2020, 03:08 AM

Ask them to remove them if it bothers you. Worse they say is no and you're no worse off than you are now.

5Zigen · 8 January 2020, 03:44 AM

Same thing happened to me with my AP and the service centre removed it. Was about a week turnaround.

sirish19 · 8 January 2020, 07:50 AM

Thanks guys, there is a 2 year warranty on the service so I am sure they will have no problem removing it as this is Japan where Customer Service is still alive, haha.

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sirish19 · 8 January 2020, 08:49 PM

Alright, I took it back into the Tokyo service center and they had it cleaned up and back on my wrist within 30 minutes.

Now I am happy!

By the way, after service I can tell a significant difference in the ease of winding the crown. Prior to having the issue it had gotten really hard to wind so I imagine that something happened to the seal and parts of it broke off and got into the movement. Anyway, happy to have my watch back.

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1William · 8 January 2020, 10:06 PM

Beautiful watch. Glad you got it taken care of.

brandrea · 8 January 2020, 10:17 PM

All’s well that ends well Stephen. Glad you have it back and problem was corrected.

Tomas Eriksson · 8 January 2020, 10:17 PM

Quote:

Originally Posted by sirish19

Alright, I took it back into the Tokyo service center and they had it cleaned up and back on my wrist within 30 minutes.

Now I am happy!

By the way, after service I can tell a significant difference in the ease of winding the crown. Prior to having the issue it had gotten really hard to wind so I imagine that something happened to the seal and parts of it broke off and got into the movement. Anyway, happy to have my watch back.

Sent from my iPhone using Tapatalk

Nice to hear that it got solved quickly, it's annoying with visible particles.
Regarding winding, I would bet on friction between the crown stem and it's gasket than the actual movement.

Burlington · 9 January 2020, 06:08 AM

AP does take care when something goes wrong

sirish19 · 11 January 2020, 01:08 AM

Thanks guys. Glad to have the watch back and enjoying it.

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singaporepatek · 11 January 2020, 04:35 AM

Really nice watch. Is it rose or yellow gold hard to tell in the pic.

calh22a · 11 January 2020, 06:50 AM

I would get it taken care of. Would bother me enough. I had an omega serviced awhile ago and something similar happened.

thsiao · 11 January 2020, 11:37 AM

Unfortunately that is a very common for any brand. It’s one of those things that I can’t understand either... simply lack of quality control. There is no excuse for dust particles to be under the crystal or on the dial.

SeikoBake · 24 January 2020, 01:11 PM

That would drive me nuts

ericmeds · 29 January 2020, 04:40 AM

Wow thanks for sharing. Luckily AP should handle it with no issue but still frustrating.

I'm generally weary of service unless the watch is deviating from it's normal rate of timekeeping.

Doc Savage · 29 January 2020, 06:39 AM

Congrats on getting it sorted out. The watch is beautiful.

thewatchnoobie · 4 February 2020, 06:55 AM

Do dealerships send APs for service to Switzerland? why 4 weeks! I though it is 4 weeks in my country because we don't have certified watchmakers but apparently this is the turnaround everywhere!

BigAppleBill · 4 February 2020, 07:09 AM

Thanks for posting the photos. I really like your watch. Reminds me of the beauty of the PP 5711R.

8 January 2020, 01:58 AM	#1
sirish19 "TRF" Member Join Date: Feb 2015 Real Name: Stephen Location: Tokyo Watch: PP-VC-AP Posts: 1,003	Got my Jumbo back from service and not very happy As they could actually do the overhaul here in Japan, the wait was only about 4 weeks which wasn’t bad considering the New year’s holiday. I picked it up today and all looked fine until I brought it home and gave closed inspection under the loupe. As you can see at around the 27 mark, there are two white specks under the glass. One appears to be on the dial and one appears to be on the inside of the glass. A little disappointing to receive my watch with these contaminants. I would expect that they should be able to clean this fairly easily but what do you guys think, should I insist that they overhaul it again. If there are contaminants in the dial and under the glass, is it possible that there might be contamination in the movement as well? Sent from my iPhone using Tapatalk __________________

8 January 2020, 07:50 AM	#5
sirish19 "TRF" Member Join Date: Feb 2015 Real Name: Stephen Location: Tokyo Watch: PP-VC-AP Posts: 1,003	Thanks guys, there is a 2 year warranty on the service so I am sure they will have no problem removing it as this is Japan where Customer Service is still alive, haha. Sent from my iPad using Tapatalk __________________

8 January 2020, 08:49 PM	#6
sirish19 "TRF" Member Join Date: Feb 2015 Real Name: Stephen Location: Tokyo Watch: PP-VC-AP Posts: 1,003	Alright, I took it back into the Tokyo service center and they had it cleaned up and back on my wrist within 30 minutes. Now I am happy! By the way, after service I can tell a significant difference in the ease of winding the crown. Prior to having the issue it had gotten really hard to wind so I imagine that something happened to the seal and parts of it broke off and got into the movement. Anyway, happy to have my watch back. Sent from my iPhone using Tapatalk __________________

9 January 2020, 06:08 AM	#10
Burlington "TRF" Member Join Date: Nov 2017 Location: Europe Posts: 5,644	AP does take care when something goes wrong __________________ “My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill

11 January 2020, 01:08 AM	#11
sirish19 "TRF" Member Join Date: Feb 2015 Real Name: Stephen Location: Tokyo Watch: PP-VC-AP Posts: 1,003	Thanks guys. Glad to have the watch back and enjoying it. Sent from my iPad using Tapatalk __________________

8 January 2020, 02:57 AM	#2
singe89 "TRF" Member Join Date: Oct 2011 Real Name: Jim Location: Orange County, CA Watch: Rolex, AP & Patek Posts: 3,752	Happened to mine during a service and they removed it in short order. Also happened to one of my Rolex watches as well.

8 January 2020, 03:08 AM	#3
Waxtactic "TRF" Member Join Date: Mar 2019 Location: Boston Watch: Seiko 6138-0030 Posts: 278	Ask them to remove them if it bothers you. Worse they say is no and you're no worse off than you are now.

8 January 2020, 03:44 AM	#4
5Zigen 2025 Pledge Member Join Date: Oct 2014 Location: Canada Watch: PP, AP, Rolex Posts: 750	Same thing happened to me with my AP and the service centre removed it. Was about a week turnaround.

8 January 2020, 10:06 PM	#7
1William 2025 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 48,523	Beautiful watch. Glad you got it taken care of.

8 January 2020, 10:17 PM	#8
brandrea 2025 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 79,426	All’s well that ends well Stephen. Glad you have it back and problem was corrected.

11 January 2020, 04:35 AM	#12
singaporepatek Banned Join Date: Dec 2019 Location: Singapore Posts: 152	Really nice watch. Is it rose or yellow gold hard to tell in the pic.

11 January 2020, 06:50 AM	#13
calh22a Banned Join Date: Sep 2018 Location: California Posts: 802	I would get it taken care of. Would bother me enough. I had an omega serviced awhile ago and something similar happened.

11 January 2020, 11:37 AM	#14
thsiao "TRF" Member Join Date: Jan 2011 Location: SoCal Posts: 1,251	Unfortunately that is a very common for any brand. It’s one of those things that I can’t understand either... simply lack of quality control. There is no excuse for dust particles to be under the crystal or on the dial. __________________ Instagram @lifeofawis www.lifeofawis.com

24 January 2020, 01:11 PM	#15
SeikoBake "TRF" Member Join Date: Jul 2019 Location: location,location Watch: AP 15500 Posts: 283	That would drive me nuts

29 January 2020, 04:40 AM	#16
ericmeds "TRF" Member Join Date: Sep 2014 Location: NYC Watch: Rolex/AP Posts: 26	Wow thanks for sharing. Luckily AP should handle it with no issue but still frustrating. I'm generally weary of service unless the watch is deviating from it's normal rate of timekeeping.

29 January 2020, 06:39 AM	#17
Doc Savage 2024 SubLV41 Pledge Member Join Date: Sep 2018 Real Name: Bill Location: Indiana Watch: Explorer 214270 Posts: 6,665	Congrats on getting it sorted out. The watch is beautiful. __________________ “The real problem of humanity is we have Paleolithic emotions, medieval institutions, and godlike technology.” -Edward O. Wilson

4 February 2020, 06:55 AM	#18
thewatchnoobie "TRF" Member Join Date: Feb 2020 Location: Dubai Posts: 29	Do dealerships send APs for service to Switzerland? why 4 weeks! I though it is 4 weeks in my country because we don't have certified watchmakers but apparently this is the turnaround everywhere!

4 February 2020, 07:09 AM	#19
BigAppleBill "TRF" Member Join Date: Aug 2019 Real Name: Bill Location: NYC Posts: 1,735	Thanks for posting the photos. I really like your watch. Reminds me of the beauty of the PP 5711R.

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