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Old 6 April 2020, 08:04 AM   #31
LarryC
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I’m not sure if he’s still operating but I would contact Kelly Hayes of Hayes Jewelers in Mission Viejo. I don’t have enough posts to post a link but google it. Good luck!


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No worries, I found them. Thanks! Much closer to me -- just about 5 mi away.....and they ARE still operating.
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Old 6 April 2020, 12:38 PM   #32
danwang0520
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i'd go to RSC for the repair work.......and check the movement as well
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Old 6 April 2020, 02:15 PM   #33
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Can accidents like this be claimed on insurance?


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Old 6 April 2020, 02:19 PM   #34
LarryC
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Can accidents like this be claimed on insurance?


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I'm guessing that if I had an extra jewelry rider on my homeowner's policy, it would have been possible (after the deductible). I don't have that on my watches, but we do have it on my wife's diamond rings.
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Old 6 April 2020, 04:59 PM   #35
Yess
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Sorry to hear this! Hopefully you get it sorted soon.
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Old 6 April 2020, 06:31 PM   #36
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PM me, I may be able to provide a referral or two (need to call the tomorrow). Very few are working right now in california due to the stay at home order. Another big challenge is finding someone who can also source a crystal for the watch.
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Old 7 April 2020, 01:31 AM   #37
Paul7
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Can accidents like this be claimed on insurance?


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Jewelers Mutual will, they even cover if you lose the watch and don't know where it is.
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Old 7 April 2020, 01:33 AM   #38
44x16
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i did this to my gmt. Fun times let me tell you..
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Old 7 April 2020, 03:10 AM   #39
GONZO2LR
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sorry about your Rolex...hope you get it fixed soon
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Old 7 April 2020, 03:15 AM   #40
77T
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Much appreciated! First reaction was "that's a two-hour drive," but then I realized that right now it's more of a one-hour drive. :-)


Be careful on that trip if you make it soon. Some jurisdictions are now ticketing people right at the point of parking at a non-essential location.

Maybe go to In-N-Out
2114 E Foothill Blvd, Pasadena, CA 91107

It’s around the corner - get a burger and walk around the block to LA Watchworks.




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Old 7 April 2020, 03:33 AM   #41
LarryC
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Be careful on that trip if you make it soon. Some jurisdictions are now ticketing people right at the point of parking at a non-essential location.

Maybe go to In-N-Out
2114 E Foothill Blvd, Pasadena, CA 91107

It’s around the corner - get a burger and walk around the block to LA Watchworks.




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Yeah -- good idea. But I talked to Beau there, and he said they're not doing drop-off or pick-up, I have to ship to them.

The place in Mission Viejo doesn't have the crystal in stock, and since Rolex is closed, it's unlikely they can get one (but he's checking with one person).
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Old 7 April 2020, 03:45 AM   #42
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Feel your pain, here my 16610 after hitting the metal edge of my floor standing vault:



They may recommend / enforce a movement service to make sure there are no crystal particules on the movement which could have entered through the dial openings. Anyway LA Watchworks should be able to take care of it nicely. In my case sent it to Rikki (Time Care) and it came back looking like new!




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♛ 16610 / 116264
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Old 7 May 2020, 08:35 AM   #43
LarryC
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Follow-up on this saga -- LA Watch Works for the win!

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Old 7 May 2020, 08:38 AM   #44
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Follow-up on this saga -- LA Watch Works for the win!



Looks new, congrats!!!!


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Old 7 May 2020, 08:42 AM   #45
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Glad you were able to get it fixed!
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Old 7 May 2020, 08:43 AM   #46
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Looks good - how much did they charge out of interest please?
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Old 7 May 2020, 08:53 AM   #47
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So happy that you got it fixed. And now I assume you have a fully serviced watch as well.
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Old 7 May 2020, 10:27 AM   #48
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Follow-up on this saga -- LA Watch Works for the win!

So glad you got it sorted!
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Old 7 May 2020, 05:08 PM   #49
LarryC
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Looks good - how much did they charge out of interest please?
As people in this thread predicted, it needed a full service because of the possibility of fragments working their way into the movement. So $800 for that, which included a new mainspring, plus $300 for the crystal.

Hefty price tag for a split-second of inattention.....
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Old 7 May 2020, 07:12 PM   #50
Dennisoul
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I did something similar to my Explorer2 16570, sent it into RSC to be fixed they made it like new again.....you’ve done the right thing, to hack(stop) the movement and prevent further damage. Rolex ain’t open at the moment so probably worth using one of the places others have recommended in your thread.....even if you left it till Rolex open again, it’ll get fixed and will be good as new again....mine did and so will yours.

Oops just noticed you’ve got it fixed....fantastic, delighted for you
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Old 7 May 2020, 10:42 PM   #51
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Well done Larry.
It looks beautiful, again!


Did you claim on insurance?
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Old 7 May 2020, 10:44 PM   #52
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Looks great.
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Old 7 May 2020, 10:57 PM   #53
djpharoah
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Contact Joe at Jostmar watch repair in south coast plaza. He’s working with curbside pickup.


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Old 8 June 2020, 05:42 AM   #54
woosh
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Wow! Looks great. I am happy that it worked out. Thank you for sharing.
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Old 8 June 2020, 05:51 AM   #55
Setarip
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Got enough posts to post an image. :-)

(And I was intentionally trying NOT to just post-pad...)

Ugghh. This pic just makes me sick. These are tough watches...but a direct hit to a porcelain floor at the right (wrong) angle...
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