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Rmatlanta · 25 July 2020, 05:07 AM

Three month old 5711. New 26-330 movement. The rotor has become immobile. Haven’t done anything to jar it or submerse it. It winds manually and runs fine. Clearly has to go back for a fix but has anyone heard of this problem? Thanks.

Pim · 25 July 2020, 05:47 AM

Haven't heard of it with this movement but I know Archie had a 'rooted rotor' as wel

PatekSF · 25 July 2020, 05:52 AM

So sorry to hear about your plight. Thankfully this has not happened to the rotor on my 5711 with the new movement.

Only silver lining to this is that it will be fixed under warranty and repaired properly.

enjoythemusic · 25 July 2020, 09:00 PM

That is a weird, and very rare problem. No worries, send it to PP for service and wait. Hopefully the service time is not too long, which cuts into your two-year warranty. When you eventually get it back, ask PP to extend your warranty to two years after you get it back from service, as that's the right thing they should do of course.

Rmatlanta · 26 July 2020, 12:19 AM

Quote:

Originally Posted by enjoythemusic

That is a weird, and very rare problem. No worries, send it to PP for service and wait. Hopefully the service time is not too long, which cuts into your two-year warranty. When you eventually get it back, ask PP to extend your warranty to two years after you get it back from service, as that's the right thing they should do of course.

Thanks. Do you think they prioritize warranty work?

scurfa · 26 July 2020, 01:33 AM

Quote:

Originally Posted by Rmatlanta

Thanks. Do you think they prioritize warranty work?

They are supposed to but I still waited a while for one back, I had one sent back after a service as it kept stopping, I was told they put the warranty watches in a different queue, I can imagine quite a backlog at the minute

25 July 2020, 05:07 AM	#1
Rmatlanta "TRF" Member Join Date: May 2012 Location: Atlanta Posts: 108	New 5711 rotor immobile Three month old 5711. New 26-330 movement. The rotor has become immobile. Haven’t done anything to jar it or submerse it. It winds manually and runs fine. Clearly has to go back for a fix but has anyone heard of this problem? Thanks.

25 July 2020, 05:52 AM	#3
PatekSF "TRF" Member Join Date: Mar 2011 Real Name: Client n.9 Location: Upper Volta Watch: what I like to do Posts: 449	So sorry to hear about your plight. Thankfully this has not happened to the rotor on my 5711 with the new movement. Only silver lining to this is that it will be fixed under warranty and repaired properly. __________________ I don't mind patina as long as it's my patina.

25 July 2020, 09:00 PM	#4
enjoythemusic 2025 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 22,513	That is a weird, and very rare problem. No worries, send it to PP for service and wait. Hopefully the service time is not too long, which cuts into your two-year warranty. When you eventually get it back, ask PP to extend your warranty to two years after you get it back from service, as that's the right thing they should do of course. __________________ __________________ "Some programs will be thinking soon. Won't that be grand; computers & programs will start thinking and the people will stop." -- TRON 1982 Sent from my Etch A Sketch using String Theory.

25 July 2020, 05:47 AM	#2
Pim Banned Join Date: Jun 2019 Location: Netherlands Posts: 515	Haven't heard of it with this movement but I know Archie had a 'rooted rotor' as wel

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