Rolex Warranty Validation System

[vtsakiris]

When I recently bought my Rolex from my AD he used an iphone with a card reader attached to the bottom to swipe the warranty card and he showed me on the screen the successful transaction of the warranty beeing validated.
Last year when I bought another watch from the same AD he used an iPad and he manually entered the data and again showed me the succesfull transaction.
He told me that the new system is enforced by rolex recently.

My question is what happens when you buy from a grey dealer? Is the watch registered (card swiped) at an AD at a previous time? How you know that the warranty card is actually swiped and the warranty valid? And finally if the card is actually swiped how do you know when, 1 month or one year before this resulting in 5 years minus warranty?

[fskywalker]

Well think all depends if Grey is selling you a new or an used watch. If you are buying it new they probably are doing exactly that at the AD which is supplying the watch to the Grey and entering your data, just like if you were at the store buying it yourself. If buying used that was already done in the name of someone else. Store sales would come with a sales receipt which would say the selling date too, not sure if Greys would supply it.


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[vtsakiris]

The whole thing looks like Rolex is trying to put a vice on the whole gray situation and control the market...

[Kevin of Larchmont]

Exactly what many here have been demanding.

[vtsakiris]

Originally Posted by Kevin of Larchmont

Exactly what many here have been demanding.

Couldn't agree more,
The whole situation is ridiculous!

[Oystersteel]

I was at my ad yesterday and bought a YM 40. I watched the SA scan my warranty card and she said that let's Rolex know that the AD sold it but doesn't give the buyers name.

[joli160]

Originally Posted by vtsakiris

The whole thing looks like Rolex is trying to put a vice on the whole gray situation and control the market...

Quite the contrary with no more name and date on the cards.
Perfect symbiosis between Rolex and Grey resulting in an all time high demand and no more discounts at the AD.

Win win for Rolex, AD’s and Greys. That’s strategy

[JR16]

Originally Posted by joli160

Quite the contrary with no more name and date on the cards.

Perfect symbiosis between Rolex and Grey resulting in an all time high demand and no more discounts at the AD.



Win win for Rolex, AD’s and Greys. That’s strategy

I agree, and my AD has said the same . Not having the name on the warranty card makes it easier to resell watches on the secondary market . Does nothing at all to address the “grey problem” and in fact encourages it (recognizing that these aren’t truly grey dealers but rather sellers of pre-owned watches )


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[vtsakiris]

Originally Posted by JR16

I agree, and my AD has said the same . Not having the name on the warranty card makes it easier to resell watches on the secondary market . Does nothing at all to address the “grey problem” and in fact encourages it (recognizing that these aren’t truly grey dealers but rather sellers of pre-owned watches )


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Originally Posted by joli160

Quite the contrary with no more name and date on the cards.

Perfect symbiosis between Rolex and Grey resulting in an all time high demand and no more discounts at the AD.



Win win for Rolex, AD’s and Greys. That’s strategy

The thing that might in a way address the problem is the fact that when a watch arrives with a card to an AD the card is not validated but gets validated when the AD swipes it when the watch is sold...

When a gray dealer in a way or another obtains a watch for a client and does the sale how the client knows for a fact that his card is validated?

The only way is the client to go to an AD and swipe the card and thus expose the whole ring (just sayin....)

[joli160]

Originally Posted by vtsakiris

The thing that might in a way address the problem is the fact that when a watch arrives with a card to an AD the card is not validated but gets validated when the AD swipes it when the watch is sold...

When a gray dealer in a way or another obtains a watch for a client and does the sale how the client knows for a fact that his card is validated?

The only way is the client to go to an AD and swipe the card and thus expose the whole ring (just sayin....)

Warranty is overrated for Rolex, never needed it nor did it influence a purchasing decision for me. A regulation or service is dirt cheap for a Rolex anyway. Easy to pay yourself if you can buy a watch > 10K. Guess many people feel like I do looking at the amount of watches sold by Grey dealers world wide.

That’s all beside the point. Thing is Rolex facilitated flipping with the new cards. It keeps the brand strong. Smart move of Rolex

[JR16]

Originally Posted by vtsakiris

The thing that might in a way address the problem is the fact that when a watch arrives with a card to an AD the card is not validated but gets validated when the AD swipes it when the watch is sold...

When a gray dealer in a way or another obtains a watch for a client and does the sale how the client knows for a fact that his card is validated?

The only way is the client to go to an AD and swipe the card and thus expose the whole ring (just sayin....)

Expose what? That someone bought a watch from an AD, wasn’t happy with it, sold it to a pre-owner dealer who then sold it to someone who wanted it? It’s the Rolex circle of life. Rolex loves it . To think otherwise is being a bit naive, no offense.


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[vtsakiris]

Originally Posted by JR16

Expose what? That someone bought a watch from an AD, wasn’t happy with it, sold it to a pre-owner dealer who then sold it to someone who wanted it? It’s the Rolex circle of life. Rolex loves it . To think otherwise is being a bit naive, no offense.


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None taken...

Though I am talking about all the stickered rolex's out there!