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Nelsjay · 2 May 2024, 09:05 PM

Is it better to deal directly with an RSC or bring to a local AD to send in? If RSC, which one is the best/fastest right now? I am in Florida.

Calatrava r · 2 May 2024, 11:24 PM

I think it is always better to deal directly with the service facility. That way they can talk to you and not just the AD. If the watch gets scratched, if it went through the AD, there is no way to determine who is responsible.

Easy E · 2 May 2024, 11:28 PM

Deal direct with RSC. What is the watch, what is the issue. That may help clarify which RSC.

brandrea · 2 May 2024, 11:40 PM

I’m lucky in that I live about an hour from RSC Toronto, so I go direct.

If I didn’t live within comfortable driving distance, I’d use the AD and let them handle the shipping and coordinating

cflow69 · 2 May 2024, 11:56 PM

I just had two watches serviced in Dallas. Both were right at five weeks turnaround.

7enderbender · 3 May 2024, 05:31 AM

RSC. Sent my Sea Dweller to them. Very good process and they help with every step.
I don’t trust “ADs”. They are not Rolex so it’s hit or miss.
Had checked with two of them when I was still in Boston. Rude and not knowledgeable. Wouldn’t let them touch my watches.
One of the good things about Rolex is that they let you deal with their own repair and service centers (unlike Omega, who are all contractors and you’re back to hit or miss - at least here in the states; better in Europe).

ltmgeller · 3 May 2024, 05:34 AM

Call RSC directly.

winst · 3 May 2024, 05:40 AM

It depends on the age, condition and the model. As a result, more information would be useful and would help us to give better informed advice.

2 May 2024, 09:05 PM	#1
Nelsjay 2024 SubLV41 Pledge Member Join Date: Mar 2018 Location: Florida Posts: 30	Rolex service Is it better to deal directly with an RSC or bring to a local AD to send in? If RSC, which one is the best/fastest right now? I am in Florida.

3 May 2024, 05:34 AM	#7
ltmgeller 2024 SubLV41 Pledge Member Join Date: Aug 2012 Real Name: Mike Location: New York Watch: Rolex Posts: 22,521	Call RSC directly. __________________ Oh, look at the time... Official Member: 'WIS-CON' Las Vegas International GTG 2019

2 May 2024, 11:24 PM	#2
Calatrava r 2024 SubLV41 Pledge Member Join Date: Mar 2017 Location: United States Watch: Rolex and Patek Posts: 11,364	I think it is always better to deal directly with the service facility. That way they can talk to you and not just the AD. If the watch gets scratched, if it went through the AD, there is no way to determine who is responsible.

2 May 2024, 11:28 PM	#3
Easy E 2024 SubLV41 Pledge Member Join Date: Jun 2017 Location: GA Posts: 5,039	Deal direct with RSC. What is the watch, what is the issue. That may help clarify which RSC.

2 May 2024, 11:40 PM	#4
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,873	I’m lucky in that I live about an hour from RSC Toronto, so I go direct. If I didn’t live within comfortable driving distance, I’d use the AD and let them handle the shipping and coordinating

2 May 2024, 11:56 PM	#5
cflow69 2024 Pledge Member Join Date: Dec 2023 Location: Houston Posts: 6	I just had two watches serviced in Dallas. Both were right at five weeks turnaround.

3 May 2024, 05:31 AM	#6
7enderbender "TRF" Member Join Date: Mar 2020 Location: USA Posts: 976	RSC. Sent my Sea Dweller to them. Very good process and they help with every step. I don’t trust “ADs”. They are not Rolex so it’s hit or miss. Had checked with two of them when I was still in Boston. Rude and not knowledgeable. Wouldn’t let them touch my watches. One of the good things about Rolex is that they let you deal with their own repair and service centers (unlike Omega, who are all contractors and you’re back to hit or miss - at least here in the states; better in Europe).

3 May 2024, 05:40 AM	#8
winst "TRF" Member Join Date: Nov 2019 Location: UK Posts: 6,631	It depends on the age, condition and the model. As a result, more information would be useful and would help us to give better informed advice.

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