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AF/1 · 12 February 2010, 12:55 PM

The more threads I read here, the more I think it is a mistake to ever send your watch to a RSC. I can not believe all of the little mistakes and errors they seem to make. Datewheels being changed without permission, original bracelets not being sent back....etc etc etc. I think the person you speak to on the phone will yes you to death, and even write up the service order with your specific instructions, and then your watch gets put into the basket to wait it's turn with much disregard to the customers wishes.
Am I wrong?

I think if I ever needed service, I would use one of the two independents on this website that seem to be held in such high regard.

xxthe_remedyxx · 12 February 2010, 01:10 PM

Quote:

Originally Posted by AF/1

The more threads I read here, the more I think it is a mistake to ever send your watch to a RSC. I can not believe all of the little mistakes and errors they seem to make. Datewheels being changed without permission, original bracelets not being sent back....etc etc etc. I think the person you speak to on the phone will yes you to death, and even write up the service order with your specific instructions, and then your watch gets put into the basket to wait it's turn with much disregard to the customers wishes.
Am I wrong?

I think if I ever needed service, I would use one of the two independents on this website that seem to be held in such high regard.

I kind of feel the same way.

rickyslam · 12 February 2010, 01:14 PM

Too bad you can't just drop it off, walk around town and then pick it up a few hours later.

Speed · 12 February 2010, 01:15 PM

I plan to use the San Francisco Independently owned RSC. Have not heard a bad report yet. Giovanni (the owner) has done so many resizings / given me such great advice - all for free. The fact I can walk in there in person and hand over my watch to the guy gives me confidence...other RSCs, yeah, I would be a tad worried.

moviefreak · 12 February 2010, 01:15 PM

I know they put everything online, so everything is there for the watchmaker to see, every petition, time of arrival, etc... but they are humans too and make mistakes... big ones sometimes.

HL65 · 12 February 2010, 01:30 PM

I am lucky--My AD has a watchmaker there who has been working on Rolex for decades --35 years plus--and uses 100% Rolex parts and is awesome! The best part is you do not have to wait months to get watch back--maybe a week to 2 weeks.

Safetrends · 12 February 2010, 01:33 PM

Both of my Rolex watches are 1970 models, I have a great watch technician who does a top notch job in taking care of my watches and he is really a people person.

erock · 12 February 2010, 01:39 PM

Quote:

Originally Posted by AF/1

The more threads I read here, the more I think it is a mistake to ever send your watch to a RSC. I can not believe all of the little mistakes and errors they seem to make. Datewheels being changed without permission, original bracelets not being sent back....etc etc etc. I think the person you speak to on the phone will yes you to death, and even write up the service order with your specific instructions, and then your watch gets put into the basket to wait it's turn with much disregard to the customers wishes.
Am I wrong?

I think if I ever needed service, I would use one of the two independents on this website that seem to be held in such high regard.

who are the two independents on this site you are referring to? I ask because Ive been looking for a place to send my watch in for service to in the future. Im looking both locally and online so any more info you can give me would be much appreciated.

Naples09 · 12 February 2010, 01:42 PM

Quote:

Originally Posted by erock

who are the two independents on this site you are referring to? I ask because Ive been looking for a place to send my watch in for service too in the future. Im looking both locally and online so any more info you can give me would be much appreciated.

Bob Ridley is one.

Dalton is another that is talked about often. I think he is in LA.

sakuraba · 12 February 2010, 01:50 PM

I think having someone work on your baby is much like buying the watch in the first place. You go with someone you trust. RSCs can seem impersonal because you are really talking to a corporation, and not an individual. The ones that feel comfortable dealing with someone backed by corporate Rolex will go the RSC route.

Personally, I feel lucky to be able to deal with someone "in between". RSC SFO's Giovanni is backed by Rolex, but is still independent enough to make you feel like you're leaving your watch with a friend.

DadsSub · 12 February 2010, 02:08 PM

God!! Why, why why did I send my Sub into Rolex for service??? It is due back any day now and I am a wreck! I am so prepared to find lint on the dial, scratches in the lugs and skewed polishing marks on the bracelet! The worst part is that the watch was aesthetically perfect before sending it in!!! PERFECT.... what is it gonna look like now ugh I feel sick.

TheVTCGuy · 12 February 2010, 02:09 PM

My Daytona is at the RSC! You Guys are scaring me!!!

watcher54 · 12 February 2010, 03:39 PM

Prediction - Long before this decade is out, the remaining two RSC's will become warranty only service centers.

mcjp6 · 12 February 2010, 04:00 PM

Quote:

Originally Posted by AF/1

The more threads I read here, the more I think it is a mistake to ever send your watch to a RSC.
Am I wrong?

I think you are wrong.

I have used Sydney RSC (and other watchmakers) for the past 20 years and have never had a bad experience. In fact completely the opposite. I have always been surprised when getting my watch back in a like new condition.

You will always hear the handful of horror stories here because this is a watch forum and everyone is paranoid about their watches, but there are hundreds of successful stories as well..........

sea-dweller · 12 February 2010, 04:23 PM

I think people usually complain when there is bad service, but few will really put up a post when there is good service. I think the information is skewed. I have had good success at the old Los Angeles RSC.

AF/1 · 12 February 2010, 04:35 PM

good points,
maybe we are only hearing/seeing the 2%?

padi56 · 12 February 2010, 09:09 PM

If Rolex did not have such a strangle hold on getting parts,then any good watchmaker could service any Rolex.The Rolex movement because of the design is far easier service than many other movements out there today.And too a good watchmaker its a mechanical movement just like any others.

Jackxv · 12 February 2010, 09:32 PM

Send the watch to Rolex Germany, Belgium or Geneva and they'll do a hell of a job.
Your watch will be polished and brushed to factory standards, it can't be beaten.
The movement will run to factory standards.

Yes it's a lot of money but you'll get a full year warranty.

Jack

walds11 · 12 February 2010, 09:39 PM

I used a reputable local watchmaker to have my Sub 16610 serviced. Actually, I dropped it off a few weeks ago and should be finished any day now. I am saving a bundle compafed to the high RSC prices.

12 February 2010, 12:55 PM	#1
AF/1 "TRF" Member Join Date: Jan 2010 Location: USA Posts: 61	Rsc The more threads I read here, the more I think it is a mistake to ever send your watch to a RSC. I can not believe all of the little mistakes and errors they seem to make. Datewheels being changed without permission, original bracelets not being sent back....etc etc etc. I think the person you speak to on the phone will yes you to death, and even write up the service order with your specific instructions, and then your watch gets put into the basket to wait it's turn with much disregard to the customers wishes. Am I wrong? I think if I ever needed service, I would use one of the two independents on this website that seem to be held in such high regard.

12 February 2010, 01:15 PM	#5
moviefreak "TRF" Member Join Date: Nov 2008 Location: in my house... Posts: 5,524	I know they put everything online, so everything is there for the watchmaker to see, every petition, time of arrival, etc... but they are humans too and make mistakes... big ones sometimes. __________________ Cheers, Eduardo Be a WIS not a WUSS... and remove all the stickers..

12 February 2010, 01:30 PM	#6
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 63,993	I am lucky--My AD has a watchmaker there who has been working on Rolex for decades --35 years plus--and uses 100% Rolex parts and is awesome! The best part is you do not have to wait months to get watch back--maybe a week to 2 weeks. __________________ *SPEM SUCCESSUS ALIT*

12 February 2010, 04:23 PM	#15
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	I think people usually complain when there is bad service, but few will really put up a post when there is good service. I think the information is skewed. I have had good success at the old Los Angeles RSC. __________________ TRF Member #6699 (since September 2007)

12 February 2010, 09:09 PM	#17
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,045	If Rolex did not have such a strangle hold on getting parts,then any good watchmaker could service any Rolex.The Rolex movement because of the design is far easier service than many other movements out there today.And too a good watchmaker its a mechanical movement just like any others. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

12 February 2010, 01:14 PM	#3
rickyslam "TRF" Member Join Date: Feb 2008 Real Name: Ricky Location: City of Sin Watch: Hulk, DaytonaC, DJ Posts: 1,149	Too bad you can't just drop it off, walk around town and then pick it up a few hours later.

12 February 2010, 01:15 PM	#4
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	I plan to use the San Francisco Independently owned RSC. Have not heard a bad report yet. Giovanni (the owner) has done so many resizings / given me such great advice - all for free. The fact I can walk in there in person and hand over my watch to the guy gives me confidence...other RSCs, yeah, I would be a tad worried.

12 February 2010, 01:33 PM	#7
Safetrends Banned Join Date: Oct 2009 Real Name: David Walz Location: San Diego CA USA Watch: my hand. :) Posts: 9,156	Both of my Rolex watches are 1970 models, I have a great watch technician who does a top notch job in taking care of my watches and he is really a people person.

12 February 2010, 01:50 PM	#10
sakuraba "TRF" Member Join Date: May 2009 Real Name: Jib Location: SJ, California Watch: sun dial Posts: 8,189	I think having someone work on your baby is much like buying the watch in the first place. You go with someone you trust. RSCs can seem impersonal because you are really talking to a corporation, and not an individual. The ones that feel comfortable dealing with someone backed by corporate Rolex will go the RSC route. Personally, I feel lucky to be able to deal with someone "in between". RSC SFO's Giovanni is backed by Rolex, but is still independent enough to make you feel like you're leaving your watch with a friend.

12 February 2010, 02:08 PM	#11
DadsSub "TRF" Member Join Date: Jan 2010 Location: Seattle Posts: 157	God!! Why, why why did I send my Sub into Rolex for service??? It is due back any day now and I am a wreck! I am so prepared to find lint on the dial, scratches in the lugs and skewed polishing marks on the bracelet! The worst part is that the watch was aesthetically perfect before sending it in!!! PERFECT.... what is it gonna look like now ugh I feel sick.

12 February 2010, 02:09 PM	#12
TheVTCGuy Banned Join Date: Jul 2008 Real Name: Paul Location: San Diego Watch: 126619LB Posts: 21,540	My Daytona is at the RSC! You Guys are scaring me!!!

12 February 2010, 03:39 PM	#13
watcher54 "TRF" Member Join Date: Jan 2009 Real Name: Bill Location: Oklahoma City Watch: SS GMT IIC Posts: 55	Prediction - Long before this decade is out, the remaining two RSC's will become warranty only service centers.

12 February 2010, 04:35 PM	#16
AF/1 "TRF" Member Join Date: Jan 2010 Location: USA Posts: 61	good points, maybe we are only hearing/seeing the 2%?

12 February 2010, 09:32 PM	#18
Jackxv "TRF" Member Join Date: Dec 2007 Location: Netherlands Posts: 969	Why? I'll tell you why Send the watch to Rolex Germany, Belgium or Geneva and they'll do a hell of a job. Your watch will be polished and brushed to factory standards, it can't be beaten. The movement will run to factory standards. Yes it's a lot of money but you'll get a full year warranty. Jack

12 February 2010, 09:39 PM	#19
walds11 "TRF" Member Join Date: Jul 2005 Real Name: Adam Location: Philly ‘burbs Posts: 5,659	I used a reputable local watchmaker to have my Sub 16610 serviced. Actually, I dropped it off a few weeks ago and should be finished any day now. I am saving a bundle compafed to the high RSC prices. __________________ Adam

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