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simex · 20 December 2010, 03:26 PM

at panerai show at the local ad i asked if i could get a steel bracelet for my pam 48,the answer was yes but i need to send the watch to panerai sevice to have it fit.this was 11-18 iwas then called by the ad saying the watch needed a full service at the cost of 550.00 dollars as i only had this watch 2 years and 3 months and in rotation used only 25 times i was upset.needless to say they covered under warranty the service.now i get a letter saying the parts wont be here till2-11-2011.all this to install a bracelet?

leeye · 20 December 2010, 05:43 PM

installation of the steel bracelet and full servicing of the watch movement are two seperate items. clarify it with the service center. does not make sense at all.

snog · 21 December 2010, 01:30 AM

seems strange they would even check the movement if it was only there for a bracelet.

simex · 21 December 2010, 02:43 AM

i was even suprised that i had to send it in to have a bracelet installed.and the watch was keeping good time.ad said that they are just thorough.

leeye · 21 December 2010, 12:12 PM

it's nothing new. i wanted to buy a spare set of quick change strap pins for my 243. they asked for my 243 watch so that they can install the pins (i was thinking for what??? i just only needed a spare set of pins). after much discussion they told me i could get a new set of pins but i have to return the old set of pins. feeling fustrated, i did not get the pins.

SubKing · 21 December 2010, 01:10 PM

they did an assessment of the watch while it was there for a bracelet which is pretty normal of them.. they want to get $$ out of you while the watch is there.. you could have declined the service and stuck with just the bracelet change.

but i have to agree with you. i love the brand but do not like the service as repair times take forever and to be honest, i have had damage from them after my watch came back from service on more than one occasion. this must explain why they require to send any high dollar panerai back to Switzerland for repair. that must be where the pro watch repair center is. but for that service they told me 6 months min wait time.

Speed · 21 December 2010, 01:42 PM

Wow...I think I will have to delay service on my 111 for as long as possible!

marcinthemiddle · 22 December 2010, 02:23 AM

That's nonsense. Call Alex, the manager of the Panerai store in NYC. (212)223-1562- I've had him ship straps, buckles, etc. to me all the time. also, I don't recall the service on my 104 being that high, and that was earlier this year.

egzbuen · 22 December 2010, 02:54 AM

Quote:

Originally Posted by marcinthemiddle

That's nonsense. Call Alex, the manager of the Panerai store in NYC. (212)223-1562- I've had him ship straps, buckles, etc. to me all the time. also, I don't recall the service on my 104 being that high, and that was earlier this year.

How much did it cost you for servicing your 104?

snog · 22 December 2010, 03:46 AM

to be fair to Panerai,Rolex have the same system,they don't lilke spare or used parts getting on the market,which is all good for us, as it helps cut down the fakes out there.

simex · 22 December 2010, 06:17 AM

i was quoted service at 550.00, bracelet 1300.00 and 65 .00 to fit to watch.i had the watch 2 years and 3 months and the ad was great honoring the warranty.though i still dont know why it would need a service.

snog · 22 December 2010, 09:29 AM

try getting your AD to ask the service centre why the need for the service,I agree under 3 years does seem too short,I thought 5 atleast.

marcinthemiddle · 23 December 2010, 02:02 AM

Quote:

Originally Posted by egzbuen

How much did it cost you for servicing your 104?

If I recall correctly, it was around 400+

blueline994 · 23 December 2010, 02:23 AM

I got my 233J serviced this year. It took about 5 months! I was also charged about $600 or $700 for the power reserve dial replacement! This was a factory defect and I had to pay! I was not happy to say the least...The Panerai service dept is not fun to deal with. My watch did come back as good as new. I just didn’t think I should have had to pay for what was clearly a manufacturers error.

r7sjm117 · 26 December 2010, 05:02 AM

How often should a Panerai be serviced if it sits in a drawer? A nice sales lady at B. Hills Panerai suggested it might not be necessary at all.

drtooth73 · 26 December 2010, 05:08 AM

Quote:

Originally Posted by r7sjm117

How often should a Panerai be serviced if it sits in a drawer? A nice sales lady at B. Hills Panerai suggested it might not be necessary at all.

Panerai as investment? Probably better than stocks and real estate.
I would still move the watch once in a while, for lubricant oils' sake.
I agree that you might not need a service for a long time.

simex · 7 January 2011, 06:24 AM

update .watch is back earlier than expected.pickup tonight

general · 7 January 2011, 02:09 PM

It is a business and nothing personal. You can always turn down the suggestion of additional service. It is just like taking your car in for an oil change and the mechanic tries to sell you a new air filter.

vincent_drlin · 12 January 2011, 01:24 PM

Quote:

Originally Posted by blueline994

I got my 233J serviced this year. It took about 5 months! I was also charged about $600 or $700 for the power reserve dial replacement! This was a factory defect and I had to pay! I was not happy to say the least...The Panerai service dept is not fun to deal with. My watch did come back as good as new. I just didn’t think I should have had to pay for what was clearly a manufacturers error.

could u show what's the defect of the reserve dial?

20 December 2010, 03:26 PM	#1
simex "TRF" Member Join Date: Aug 2009 Location: nevada Watch: 1655,exp Posts: 113	whats up with panerai service at panerai show at the local ad i asked if i could get a steel bracelet for my pam 48,the answer was yes but i need to send the watch to panerai sevice to have it fit.this was 11-18 iwas then called by the ad saying the watch needed a full service at the cost of 550.00 dollars as i only had this watch 2 years and 3 months and in rotation used only 25 times i was upset.needless to say they covered under warranty the service.now i get a letter saying the parts wont be here till2-11-2011.all this to install a bracelet?

20 December 2010, 05:43 PM	#2
leeye "TRF" Member Join Date: Aug 2009 Real Name: Lee Location: Singapore Watch: Too many...... Posts: 689	installation of the steel bracelet and full servicing of the watch movement are two seperate items. clarify it with the service center. does not make sense at all. __________________ Lee, Singapore - Shanghai Submersibles - PAM 64, 87, 187, 243, 382 Luminor - PAM 366, 367, 372, 390, 420 Radiomir - PAM 410

21 December 2010, 12:12 PM	#5
leeye "TRF" Member Join Date: Aug 2009 Real Name: Lee Location: Singapore Watch: Too many...... Posts: 689	it's nothing new. i wanted to buy a spare set of quick change strap pins for my 243. they asked for my 243 watch so that they can install the pins (i was thinking for what??? i just only needed a spare set of pins). after much discussion they told me i could get a new set of pins but i have to return the old set of pins. feeling fustrated, i did not get the pins. __________________ Lee, Singapore - Shanghai Submersibles - PAM 64, 87, 187, 243, 382 Luminor - PAM 366, 367, 372, 390, 420 Radiomir - PAM 410

22 December 2010, 02:23 AM	#8
marcinthemiddle Vacated Join Date: Nov 2009 Real Name: Marc Location: Connecticut Watch: PAM 111 'N' Posts: 2,558	That's nonsense. Call Alex, the manager of the Panerai store in NYC. (212)223-1562- I've had him ship straps, buckles, etc. to me all the time. also, I don't recall the service on my 104 being that high, and that was earlier this year. __________________ NAWCC Member Card Carrying Member of the Global Assoc. of Retro-Grouch-Curmudgeons Executive Dorklehead

21 December 2010, 01:30 AM	#3
snog "TRF" Member Join Date: Oct 2010 Location: UK Posts: 908	seems strange they would even check the movement if it was only there for a bracelet.

21 December 2010, 02:43 AM	#4
simex "TRF" Member Join Date: Aug 2009 Location: nevada Watch: 1655,exp Posts: 113	i was even suprised that i had to send it in to have a bracelet installed.and the watch was keeping good time.ad said that they are just thorough.

21 December 2010, 01:10 PM	#6
SubKing "TRF" Member Join Date: Feb 2008 Location: USA Watch: where do i start?? Posts: 3,254	they did an assessment of the watch while it was there for a bracelet which is pretty normal of them.. they want to get $$ out of you while the watch is there.. you could have declined the service and stuck with just the bracelet change. but i have to agree with you. i love the brand but do not like the service as repair times take forever and to be honest, i have had damage from them after my watch came back from service on more than one occasion. this must explain why they require to send any high dollar panerai back to Switzerland for repair. that must be where the pro watch repair center is. but for that service they told me 6 months min wait time.

21 December 2010, 01:42 PM	#7
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,740	Wow...I think I will have to delay service on my 111 for as long as possible!

22 December 2010, 03:46 AM	#10
snog "TRF" Member Join Date: Oct 2010 Location: UK Posts: 908	to be fair to Panerai,Rolex have the same system,they don't lilke spare or used parts getting on the market,which is all good for us, as it helps cut down the fakes out there.

22 December 2010, 06:17 AM	#11
simex "TRF" Member Join Date: Aug 2009 Location: nevada Watch: 1655,exp Posts: 113	i was quoted service at 550.00, bracelet 1300.00 and 65 .00 to fit to watch.i had the watch 2 years and 3 months and the ad was great honoring the warranty.though i still dont know why it would need a service.

22 December 2010, 09:29 AM	#12
snog "TRF" Member Join Date: Oct 2010 Location: UK Posts: 908	try getting your AD to ask the service centre why the need for the service,I agree under 3 years does seem too short,I thought 5 atleast.

23 December 2010, 02:23 AM	#14
blueline994 Member Join Date: Apr 2010 Location: miami Watch: 5100 Beta 21 Posts: 51	I got my 233J serviced this year. It took about 5 months! I was also charged about $600 or $700 for the power reserve dial replacement! This was a factory defect and I had to pay! I was not happy to say the least...The Panerai service dept is not fun to deal with. My watch did come back as good as new. I just didn’t think I should have had to pay for what was clearly a manufacturers error.

26 December 2010, 05:02 AM	#15
r7sjm117 "TRF" Member Join Date: Dec 2010 Real Name: Scott Location: Las Vegas Watch: depends on the day Posts: 15	How often should a Panerai be serviced if it sits in a drawer? A nice sales lady at B. Hills Panerai suggested it might not be necessary at all.

7 January 2011, 06:24 AM	#17
simex "TRF" Member Join Date: Aug 2009 Location: nevada Watch: 1655,exp Posts: 113	update .watch is back earlier than expected.pickup tonight

7 January 2011, 02:09 PM	#18
general "TRF" Member Join Date: Dec 2009 Location: Earth Posts: 723	It is a business and nothing personal. You can always turn down the suggestion of additional service. It is just like taking your car in for an oil change and the mechanic tries to sell you a new air filter.

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