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oboshoe · 10 February 2011, 01:17 PM

I love to browse watches (imagine that)...but when thing I've noticed is that almost universally, whenever I wear my rolex, the sales person will ask me "How long have you owned your ..."

I know they are trying to size me up. but what are they looking for?

What conclusions can you draw from hearing "2 years" vs the conclusions they draw from "2 months"?

Also..the other universal is that if I try on a yellow gold watch, they will comment "it goes well with your wedding ring" :)

RW16610 · 10 February 2011, 01:25 PM

My guess is they are trying to probe, get you talking more and see how often you buy watches to adapt their sales tactic. And also for the Gold watches and wedding ring, it could be a reminder of your wife and the fact they would LOVE it if you bought his and her's 18K Gold watches or at least something for her too

Not 100% sure because every sales persons approach or reasons for asking will be slightly different. You should post this question in the "Ask an insider" topic so Chris (who works at a UK AD) can take his best shot at it

MY-WATCH · 10 February 2011, 02:45 PM

Sales tactics

Lion · 10 February 2011, 02:50 PM

Or maybe they are trying to engage you in conversation so they can learn more about you!!!

sleddog · 10 February 2011, 02:56 PM

Quote:

Originally Posted by Lion

Or maybe they are trying to engage you in conversation so they can learn more about you!!!

I think you're right Leo.....

Always a need for conversation to relax the mood and make a comment about watches in general..Helps break the ice and a get a feel for the customer....
Just like commenting on the weather!!

Chris B · 10 February 2011, 05:11 PM

Sales tactics, if you've only had the watch a couple of weeks you may be less likely to pull the trigger on another. How little they know us

kareemthedream33 · 10 February 2011, 05:46 PM

There's pre prepared responses to anything you say. It's just polite banter. If you've had it a while then it's time for a new one, if it's been a few months then you need to diversify your collection with a different piece.

duckdown · 10 February 2011, 06:08 PM

1 day, here!

JJL · 11 February 2011, 01:30 AM

Probably just a more personable conversation starter. They ask about your watch, they compliment, and create a relationship. But this is my take on what they do with that info:

If you've purchased your watch recently and back in the store, they know you're a watch fanatic and probably know your stuff or atleast know what you're looking for.

If you've had your watch for a long time and are back in the store, they figure you are in the market for a new one and have a potential sale on their hands.

All in all just trying to build a relationship with their customer and trying to learn about them.

gig · 11 February 2011, 01:48 AM

Their job is to sell watches. Anything to get you engaged in coversation will create a bond with them, and open the door for sales.

Puffy · 11 February 2011, 01:49 AM

to give you the impression they show interest in you... make you feel good and you're more likely to spend cash

jeremyam · 11 February 2011, 02:03 AM

its called engaging the customer and collecting information to better understand the client's needs and wants. very rudimentary sales/dating tactics:)

bewithabob · 11 February 2011, 02:21 AM

polite conversation....

subkrawler · 11 February 2011, 02:24 AM

Quote:

Originally Posted by sleddog

I think you're right Leo.....

Always a need for conversation to relax the mood and make a comment about watches in general..Helps break the ice and a get a feel for the customer....
Just like commenting on the weather!!

Yup, it's just an "ice-breaker".

Joey_V · 11 February 2011, 02:46 AM

Just a way for them to get into your wallet.

mike · 11 February 2011, 02:56 AM

I'd love someone to ask me that. Then I could say "Longer than you've been alive".

rmfnla · 11 February 2011, 03:43 AM

Quote:

Originally Posted by Chris B

Sales tactics, if you've only had the watch a couple of weeks you may be less likely to pull the trigger on another. How little they know us

Best answer!

RW16610 · 11 February 2011, 04:36 AM

Quote:

Originally Posted by mike

I'd love someone to ask me that. Then I could say "Longer than you've been alive".

Chipmunk · 11 February 2011, 06:45 AM

Whenever a sales person ask me that question, this image comes to mind.

10 February 2011, 01:17 PM	#1
oboshoe "TRF" Member Join Date: Jul 2010 Location: Cary, NC Watch: YG Day Date Posts: 72	"How long have you owned it" I love to browse watches (imagine that)...but when thing I've noticed is that almost universally, whenever I wear my rolex, the sales person will ask me "How long have you owned your ..." I know they are trying to size me up. but what are they looking for? What conclusions can you draw from hearing "2 years" vs the conclusions they draw from "2 months"? Also..the other universal is that if I try on a yellow gold watch, they will comment "it goes well with your wedding ring" :)

10 February 2011, 02:50 PM	#4
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	Or maybe they are trying to engage you in conversation so they can learn more about you!!! __________________ SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!!

10 February 2011, 06:08 PM	#8
duckdown "TRF" Member Join Date: Dec 2010 Real Name: R Location: Toronto, Canada Watch: d a t e j u s t 2 Posts: 462	1 day, here! __________________ My current "Rolex Fund" savings status: ~$15,000 CAD What am I buying next? I want a solid 18k gold Rolex. Got a great deal I should know about within my budget? Tell me!!

11 February 2011, 01:49 AM	#11
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	to give you the impression they show interest in you... make you feel good and you're more likely to spend cash __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

11 February 2011, 02:21 AM	#13
bewithabob "TRF" Member Join Date: Jan 2008 Real Name: Bob Location: Dallas, Texas Watch: Daytona Meteorite Posts: 3,417	polite conversation.... __________________ meteor flying to Earth onto my wrist... 116509 Daytona Meteorite, 116520 Daytona Black, 116710 GMTIIC, 16013 DATEJUST, CARTIER SANTOS 100 W20090X8, IWC Big Pilot, IWC Top Gun "Everything works out in the end. If it hasn't worked out, it's not the end."

10 February 2011, 01:25 PM	#2
RW16610 2024 SubLV41 Pledge Member Join Date: Apr 2008 Real Name: Rommel Location: Toronto Canada Watch: 116710LN Posts: 9,188	My guess is they are trying to probe, get you talking more and see how often you buy watches to adapt their sales tactic. And also for the Gold watches and wedding ring, it could be a reminder of your wife and the fact they would LOVE it if you bought his and her's 18K Gold watches or at least something for her too Not 100% sure because every sales persons approach or reasons for asking will be slightly different. You should post this question in the "Ask an insider" topic so Chris (who works at a UK AD) can take his best shot at it

10 February 2011, 02:45 PM	#3
MY-WATCH "TRF" Member Join Date: Jul 2010 Real Name: Sala hu din Location: N/A Posts: 1,781	Sales tactics

10 February 2011, 05:11 PM	#6
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	Sales tactics, if you've only had the watch a couple of weeks you may be less likely to pull the trigger on another. How little they know us

10 February 2011, 05:46 PM	#7
kareemthedream33 "TRF" Member Join Date: Aug 2010 Location: Canada Watch: Explorer Posts: 1,748	There's pre prepared responses to anything you say. It's just polite banter. If you've had it a while then it's time for a new one, if it's been a few months then you need to diversify your collection with a different piece.

11 February 2011, 01:30 AM	#9
JJL "TRF" Member Join Date: Dec 2010 Location: US Watch: 1680 Red & 16622 Posts: 2,449	Probably just a more personable conversation starter. They ask about your watch, they compliment, and create a relationship. But this is my take on what they do with that info: If you've purchased your watch recently and back in the store, they know you're a watch fanatic and probably know your stuff or atleast know what you're looking for. If you've had your watch for a long time and are back in the store, they figure you are in the market for a new one and have a potential sale on their hands. All in all just trying to build a relationship with their customer and trying to learn about them.

11 February 2011, 01:48 AM	#10
gig Member Join Date: Aug 2009 Location: seattle Watch: ss Sub date Posts: 100	Their job is to sell watches. Anything to get you engaged in coversation will create a bond with them, and open the door for sales.

11 February 2011, 02:03 AM	#12
jeremyam Member Join Date: Jul 2010 Real Name: Jeremy Location: Toronto, Ontario Watch: 16610 V Posts: 511	its called engaging the customer and collecting information to better understand the client's needs and wants. very rudimentary sales/dating tactics:)

11 February 2011, 02:46 AM	#15
Joey_V "TRF" Member Join Date: Jan 2008 Real Name: Joey Location: Dallas, TX Watch: SS Sub 16610 M Posts: 3,824	Just a way for them to get into your wallet. __________________ Current Rotation: Rolex Submariner Date (M) - 1/08, Rolex Milgauss GV (V) - 2/10, Rolex SS Black Daytona (V) - 6/10, Rolex GMTIIC (G) - 5/11, TAG Heuer Silverstone (286/1860) - 1/2015 Former-watches: Omega PO/2535.80/2254, TAG Carrera/F1x2/Monaco, Panerai 312K/292L Wish List: Panerai 270/505, Rolex SMURF, Rolex RG Daytona, Rolex DSSD

11 February 2011, 02:56 AM	#16
mike "TRF" Member Join Date: Jul 2005 Posts: 22,683	I'd love someone to ask me that. Then I could say "Longer than you've been alive".

11 February 2011, 06:45 AM	#19
Chipmunk "TRF" Member Join Date: Feb 2010 Real Name: Alvin Location: So Cal Watch: ROLEXES Posts: 5,390	How long have you OWNED it" Whenever a sales person ask me that question, this image comes to mind. __________________ "A thing of beauty is a joy forever"............John Keats

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