321 power reserve issue?

[JoeI]

I have a new 321 that I picked up this week, this I not my daily wearer so I gave it a full wind up to 72hrs on 2/1/11 and then a few more for good measure, I checked it a few days later and the watch stopped on 2/3/11 as I expected but the reserve indicator did not go to 0, it stopped between the 36-40hr mark. Any opinions would be greatly appreciated.

[snog]

it's problably just you not winding enough,when you wind it for the first time I believe that the PR will show full long before it is truely full,so go way passed that mark as you cant over wind an auto,then the wearing will keep it topped up.

[JoeI]

Originally Posted by snog

it's problably just you not winding enough,when you wind it for the first time I believe that the PR will show full long before it is truely full,so go way passed that mark as you cant over wind an auto,then the wearing will keep it topped up.

I was just wondering why ,when the power is depleted the reserve indicator is not going all the way down to zero.

[mike]

I would guess it's going to be a service issue--warranty.

[snog]

Originally Posted by JoeI

I was just wondering why ,when the power is depleted the reserve indicator is not going all the way down to zero.

I would give your AD a ring to find out for sure,maybe the indicator is only effective when it starts from a full wind?

[ersnyder]

Interested in knowing how this turned out, did you take it in or just "over" wind it a lot?

[JoeI]

Originally Posted by ersnyder

Interested in knowing how this turned out, did you take it in or just "over" wind it a lot?

i have taken the watch in to my dealer on thursday, they were suggested to fully wind then demagnetize the watch and check to see if the power reserve started working properly which unfortunately it did not. The watch will be going back to Panerai for warranty service. I'm disappointed they would not replace the watch since it has not been worn, just goes to show that no matter how prestigious or costly a watch may be, you should always make sure the watch is fully functional before taking delivery of it.

[snog]

Originally Posted by JoeI

i have taken the watch in to my dealer on thursday, they were suggested to fully wind then demagnetize the watch and check to see if the power reserve started working properly which unfortunately it did not. The watch will be going back to Panerai for warranty service. I'm disappointed they would not replace the watch since it has not been worn, just goes to show that no matter how prestigious or costly a watch may be, you should always make sure the watch is fully functional before taking delivery of it.

your problem was something you couldn't have checked before hand,when it comes back make sure you ask for what work was carried out,they could just replace the movement.

[JoeI]

Originally Posted by snog

your problem was something you couldn't have checked before hand,when it comes back make sure you ask for what work was carried out,they could just replace the movement.

An example of exceptional customer service, not to do with watches but the same outcome should be expected:
I know a retired Honda salesman, he had a client who purchased a brand new pilot and as the new owner was driving off the lot the transmission failed, yes failed, was he going to tell the owner he had to have the transmission replaced under warranty and suffer the inconvenience of having to wait for his new vehicle to be repaired? No, he did the right thing and gave the client a new vehicle that same day.
I think the Swiss watch industry and their dealer network needs to re-evaluate their position when they have a defective product delivered to a client.
just as a note, i have purchased my 312 and 321 within a week of each other from the same dealer, the 312 came first and it is my daily wearer with no problems whatsoever.

[snog]

Originally Posted by JoeI

An example of exceptional customer service, not to do with watches but the same outcome should be expected:
I know a retired Honda salesman, he had a client who purchased a brand new pilot and as the new owner was driving off the lot the transmission failed, yes failed, was he going to tell the owner he had to have the transmission replaced under warranty and suffer the inconvenience of having to wait for his new vehicle to be repaired? No, he did the right thing and gave the client a new vehicle that same day.
I think the Swiss watch industry and their dealer network needs to re-evaluate their position when they have a defective product delivered to a client.
just as a note, i have purchased my 312 and 321 within a week of each other from the same dealer, the 312 came first and it is my daily wearer with no problems whatsoever.

I agree with you,I beleive that there should be a period of about 3-4 weeks where any problems with the product a replacement is offered,the gaurantee should only be used if a fault bevelops later and not on leaving the shop,I also think your AD could have offered a new replacement when spending that kind of money with him,I too had to return my watch after only a week so I understand your feelings,on the bright side tho,when you do have your watch returned it will be as good as any watch, if not better as it will have had that one on one attention.

p.s I wonder, if you feel strongly you want a new replacement, the fact the watch might be classed as" unfit for purpose! could be grounds and if paid using a credit card then that could help too.

[JRA]

This issue of quality and service when a watch comes "new" with issues from the word go is near and dear to my heart. I've owned many brands including Blancpain (which was a nightmare by the way), Rolex, JLC (several), Patek, etc., and the bottom line is every manufacturer of these mirco mechanics has issues at some point or another (although my Patek has never had an issue). Ok, this is fine - BUT - what I can't understand is if you're paying so much money for "perfection" then when perfection becomes a problem from day one these brands should take more pride and jump in to resolve the issue - not just fix it if it's, say, within a short period of time from the purchase, but just replacement is in order. I can't understand people who post on other forums about brand issues saying, "no problem it happens, fix it under warranty" - this makes sense after a long period of time, like a year or so. The Honda story earlier is spot on, it's the right thing to do. I totally agree that your AD should have just taken back, send it to Panerai and given you a new watch. End of my little rant...

[JoeI]

Update:
Well I have to hand it to the AD and my watch broker, today I have received a brand new replacement watch and did not have to go through the hassle of waiting for the defective watch to be fixed under warranty. Panerai USA and the AD stood behind their product, I am 100% pleased with the way everyone involved handled this.

[snog]

Originally Posted by JoeI

Update:
Well I have to hand it to the AD and my watch broker, today I have received a brand new replacement watch and did not have to go through the hassle of waiting for the defective watch to be fixed under warranty. Panerai USA and the AD stood behind their product, I am 100% pleased with the way everyone involved handled this.

glad for you

did you have to ask or was a new replacement offered to you?

[JoeI]

Originally Posted by snog

glad for you

did you have to ask or was a new replacement offered to you?

I did have to push quite a bit with the AD, but my watch broker (the dealer who I buy all of my watches from) offered to replace the watch even if Panerai did not.

[applebook]

Your car anecdote isn't relevant because Honda mass-produces more vehicles than Panerai does watches. I doubt any Panerai dealer has dozens of 321s to throw around, but yours was willing to replace it...eventually.