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tomchicago · 13 April 2011, 11:47 PM

I have an innner lug ding to polish out of a wg DD (slightly tricky job). Should I send to Bob Ridley, Dallas RSC, or Chicago Service Center & why?

Dr. Robert · 14 April 2011, 12:44 AM

You live in Chicago....why ship if you can go to your RSC????? I'm sure they can take care of your ding.

Jason71 · 14 April 2011, 12:58 AM

Is there an RSC in Chicago??

I was thinking that there were the two RSCs (Dallas and NYC) and then the independently owned RSC in San Francisco and that the Beverly hills RSC closed. Please update me on this RSC in Chicago. I don't have them in my Rolodex.

BTW, I would call Bob and discuss it with him first. I would make my decision based on what he says..........Not sure how much he can do with WG.

SaddleSC · 14 April 2011, 12:59 AM

Quote:

Originally Posted by jason71

is there an rsc in chicago??

I was thinking that there were the two rscs (dallas and nyc) and then the independently owned rsc in san francisco and that the beverly hills rsc closed. Please update me on this rsc in chicago. I don't have them in my rolodex.

+1

Dr. Robert · 14 April 2011, 01:36 AM

Quote:

Originally Posted by SaddleSC

+1

Regarding RSC's in the USA.......at one time there were a few independent, but licensed through Rolex service centers in the USA.
These centers could only work on Rolex, they have priority to source Rolex parts, give the corp. warranty service etc.
NYC Rolex was corp. The L.A. indie RSC back in the day was run by Walter Gooden, he
got tips from Walter Bernecker who started RSC San Francisco, which opened before L.A.
Chicago has one & isn't there one in Penn.?
The indie one in L.A. went away as the owner decided to service other high end brands & Rolex corp. opened Beverly Hills & Dallas......no more Bev Hills & Gooden's place in W.L.A. is now the Swatch/Omega service ctr.

JUSTROLEXES · 14 April 2011, 01:51 AM

They all do the same job up to the Rolex standard IMO Specially for a light polish...Go with what's close to you

George Ab · 14 April 2011, 03:40 AM

None of the above. Find a local watchmaker check out his certifications and experience. Start to develop a relationship for future work.

You should have the watch back by the time it would be shipped to one of the other choices you listed (workload dependent). The cost will be approximately the same as the round trip shipping; so you half your cost and reduce downtime from a week or two from a month or two. Best of all, you have someone you can check out your watch and get expert advice face to face in the future if the need arises.

JetRanger · 14 April 2011, 03:54 AM

The Rolex USA Official Site lists 2 RSC's in the US---one is located in NY, and the other one is located in Dallas. I'd stick with either one of these.

Jason71 · 14 April 2011, 04:36 AM

Quote:

Originally Posted by Dr. Robert

Regarding RSC's in the USA.......at one time there were a few independent, but licensed through Rolex service centers in the USA.
These centers could only work on Rolex, they have priority to source Rolex parts, give the corp. warranty service etc.
NYC Rolex was corp. The L.A. indie RSC back in the day was run by Walter Gooden, he
got tips from Walter Bernecker who started RSC San Francisco, which opened before L.A.
Chicago has one & isn't there one in Penn.?
The indie one in L.A. went away as the owner decided to service other high end brands & Rolex corp. opened Beverly Hills & Dallas......no more Bev Hills & Gooden's place in W.L.A. is now the Swatch/Omega service ctr.

You must be REALLY OLD to know all this stuff..........Huh, you grouchy old Curmudgeon???

zeuloa · 14 April 2011, 05:15 AM

Rsc.

Christiaan · 14 April 2011, 05:20 AM

I've had work done at Dallas RSC and Rik Dietal from Time Care, Inc in FL, and i'm pleased with both.
Who is the authorized person in Chicago? I wouldn't go to Razny, thats for sure.

etp095 · 14 April 2011, 05:38 AM

Quote:

Originally Posted by George Ab

None of the above. Find a local watchmaker check out his certifications and experience. Start to develop a relationship for future work.

You should have the watch back by the time it would be shipped to one of the other choices you listed (workload dependent). The cost will be approximately the same as the round trip shipping; so you half your cost and reduce downtime from a week or two from a month or two. Best of all, you have someone you can check out your watch and get expert advice face to face in the future if the need arises.

What kind of certifications should one lookout for/ask for?i have an AD only about 10 minutes from my house(fey&co.),that has a rolex trained watchmaker.i've been thinking about having my sub serviced there.i also have the independent Chicago service center to choose from.

ersnyder · 14 April 2011, 08:33 AM

Go with Ridley, someone who really cares!

psv · 14 April 2011, 08:40 AM

It is rather trivial stuff so you can go with anyone including http://www.illinoiswatchcompany.com locally, they'll all do a fine job.

Or just let it be until your next 5 years service. There will always be more dings and dents - they add character! :-)

nauticajoe · 14 April 2011, 08:49 AM

I voted for Dallas RSC. I was on the phone with them a few days ago. The lady in their repair dept was sweetheart to deal with. We were on the phone for 20 mins talking about an inquiry I had with my SD.
When a problem arises (knock on wood), I'm going to Dallas!!

train-time · 14 April 2011, 10:45 AM

Quote:

Originally Posted by Dr. Robert

Regarding RSC's in the USA.......at one time there were a few independent, but licensed through Rolex service centers in the USA.
These centers could only work on Rolex, they have priority to source Rolex parts, give the corp. warranty service etc.
NYC Rolex was corp. The L.A. indie RSC back in the day was run by Walter Gooden, he
got tips from Walter Bernecker who started RSC San Francisco, which opened before L.A.
Chicago has one & isn't there one in Penn.?The indie one in L.A. went away as the owner decided to service other high end brands & Rolex corp. opened Beverly Hills & Dallas......no more Bev Hills & Gooden's place in W.L.A. is now the Swatch/Omega service ctr.

That would be the Lititz Watch Technicum located in Southeast PA's Amish countryside just North of Lancaster, PA. The school is unwritten by Rolex. The NYC RSC sends their overflow to Lititz and several local AD's have permission to send their service directly to Lititz. They do the same job as NY or Dallas and it's back in 2 - 3 weeks. Pricing and warranty is the same as any RSC. Retail service customer's cannot send watches to Lititz directly. I have sent service work to Lititz through a local Pennsylvania AD.

http://www.lititzwatchtechnicum.com/...BRO.8.5X11.pdf

View Poll Results: WG DD Inner Lug Ding Polish Out. Send to:
Bob Ridley	18	50.00%
Dallas RSC	10	27.78%
Chicago Service Center	8	22.22%
Voters: 36. You may not vote on this poll

13 April 2011, 11:47 PM	#1
tomchicago Banned Join Date: Feb 2010 Location: Chicago Watch: 16710BLRO, 214270. Posts: 2,717	Bob Ridley, Dallas RSC, or Chicago Service Center? I have an innner lug ding to polish out of a wg DD (slightly tricky job). Should I send to Bob Ridley, Dallas RSC, or Chicago Service Center & why?

14 April 2011, 12:44 AM	#2
Dr. Robert 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: Bob Location: U.S.A. Watch: 1655 Posts: 63,999	You live in Chicago....why ship if you can go to your RSC????? I'm sure they can take care of your ding. __________________ Founder & Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

14 April 2011, 12:58 AM	#3
Jason71 "TRF" Member Join Date: Mar 2009 Real Name: Jason Location: USA Watch: Rolex/Tudor Divers Posts: 7,973	Is there an RSC in Chicago?? I was thinking that there were the two RSCs (Dallas and NYC) and then the independently owned RSC in San Francisco and that the Beverly hills RSC closed. Please update me on this RSC in Chicago. I don't have them in my Rolodex. BTW, I would call Bob and discuss it with him first. I would make my decision based on what he says..........Not sure how much he can do with WG. __________________ Best Regards, Jason Just Say "NO" to Polishing Card-Carrying Member of the Global Association of Retro-Grouch Curmudgeons LIfe is too short to wear inexpensive watches PLEXI IS SEXY

14 April 2011, 01:51 AM	#6
JUSTROLEXES ⭐⭐⭐⭐⭐ 2024 SubLV41 Sponsor & Boutique Seller Join Date: Jul 2009 Real Name: Tony Geha Location: San Diego, CA Watch: Yacht-Master Posts: 50,995	They all do the same job up to the Rolex standard IMO Specially for a light polish...Go with what's close to you __________________ Instagram @JustRolexes 2FA security active

14 April 2011, 03:40 AM	#7
George Ab "TRF" Member Join Date: Aug 2009 Real Name: George Location: Seattle Watch: One of Them Posts: 6,924	None of the above. Find a local watchmaker check out his certifications and experience. Start to develop a relationship for future work. You should have the watch back by the time it would be shipped to one of the other choices you listed (workload dependent). The cost will be approximately the same as the round trip shipping; so you half your cost and reduce downtime from a week or two from a month or two. Best of all, you have someone you can check out your watch and get expert advice face to face in the future if the need arises. __________________

14 April 2011, 03:54 AM	#8
JetRanger "TRF" Member Join Date: Jun 2010 Location: planet Earth Posts: 93	The Rolex USA Official Site lists 2 RSC's in the US---one is located in NY, and the other one is located in Dallas. I'd stick with either one of these.

14 April 2011, 05:15 AM	#10
zeuloa "TRF" Member Join Date: Dec 2009 Real Name: Jose Location: Here Watch: SEA-DWELLER Posts: 2,232	Rsc.

14 April 2011, 05:20 AM	#11
Christiaan "TRF" Member Join Date: Jul 2009 Real Name: Christiaan Location: Fort Mill, SC Watch: 67' Breitling Navi Posts: 1,617	I've had work done at Dallas RSC and Rik Dietal from Time Care, Inc in FL, and i'm pleased with both. Who is the authorized person in Chicago? I wouldn't go to Razny, thats for sure. __________________ "Give me the luxuries of life and I will willingly do without the necessities" Frank Lloyd Wright. "For once you have tasted flight you will walk the earth with your eyes turned skyward. For there you have been and there you will long to return." DaVinci

14 April 2011, 08:33 AM	#13
ersnyder 2024 Pledge Member Join Date: Jul 2009 Real Name: Eric Location: Long Beach CA USA Watch: Rolex Explorer II Posts: 4,102	Go with Ridley, someone who really cares!

14 April 2011, 08:40 AM	#14
psv 2024 Pledge Member Join Date: Oct 2009 Location: USA & France Posts: 11,078	It is rather trivial stuff so you can go with anyone including http://www.illinoiswatchcompany.com locally, they'll all do a fine job. Or just let it be until your next 5 years service. There will always be more dings and dents - they add character! :-)

14 April 2011, 08:49 AM	#15
nauticajoe "TRF" Member Join Date: Feb 2010 Real Name: Joe Location: PA Posts: 14,774	I voted for Dallas RSC. I was on the phone with them a few days ago. The lady in their repair dept was sweetheart to deal with. We were on the phone for 20 mins talking about an inquiry I had with my SD. When a problem arises (knock on wood), I'm going to Dallas!!

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