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Rollieboy · 17 October 2011, 03:21 PM

Hi,

Recently acquired a black dial SMP chronograph. Bought is brand new from the official dealer.

Yesterday noticed that the minute subdial (at 12 o'clock) has its minute-hand slightly misaligned. It's showing half a minute after reset, and after each minute of time it's moving so that it's always half a minute ahead of where it should be.

I tried running the chronograph function for 10+ hours to see, if that would rectify it, but just now after resetting it back, it's 0.5min off from the center as before.

Is this "normal" for a watch of this caliber, or should I take it back to the dealer? I never noticed this before, it's been 3-4 weeks since I got the watch. It was probably there from the very beginning.

Kringkily · 18 October 2011, 02:36 AM

If you got it brand new it should set at 12. Even watches I have that are 20 year's old reset perfectly. Just take it back and let the dealer know you unhappiness

Rollieboy · 20 October 2011, 12:23 AM

Hi,

Left the watch at the dealers today. They told me it's going to be fixed and shouldn't be like this.

Must say, this is my first Omega and it doesn't speak highly of their quality control, if this kind of very basic thing gets past the QC checks, all the way to the customer.

FeelingTheBlues · 20 October 2011, 03:46 AM

Well I'm not an expert but perhaps this incident happened after the QC? Who knows if an accident happened to it...

Either way it's good you brought it back to the dealer, I hope you will get your watch back without any problems! Enjoy!

gaopa · 20 October 2011, 10:49 AM

Frankly I'm surprised that your AD did not catch the flaw and have it fixed before it was sold. Cheers, Bill P.

Rollieboy · 20 October 2011, 02:42 PM

When I went to pick up the watch originally, the AD unpacked it themselves. I guess that's why = didn't have time with an eager customer waiting to get the bracelet fitted ;)

17 October 2011, 03:21 PM	#1
Rollieboy Member Join Date: May 2009 Real Name: Tero Location: Finland Watch: 16600 Posts: 89	SMP Chronograph, subdial hand misalignment Hi, Recently acquired a black dial SMP chronograph. Bought is brand new from the official dealer. Yesterday noticed that the minute subdial (at 12 o'clock) has its minute-hand slightly misaligned. It's showing half a minute after reset, and after each minute of time it's moving so that it's always half a minute ahead of where it should be. I tried running the chronograph function for 10+ hours to see, if that would rectify it, but just now after resetting it back, it's 0.5min off from the center as before. Is this "normal" for a watch of this caliber, or should I take it back to the dealer? I never noticed this before, it's been 3-4 weeks since I got the watch. It was probably there from the very beginning.

20 October 2011, 03:46 AM	#4
FeelingTheBlues "TRF" Member Join Date: Sep 2011 Real Name: Carl Location: Always moving Watch: If you wish... Posts: 22,039	Well I'm not an expert but perhaps this incident happened after the QC? Who knows if an accident happened to it... Either way it's good you brought it back to the dealer, I hope you will get your watch back without any problems! Enjoy! __________________ Mon corps c'est un pays en guerre sur l'point d'finir, Le général de l'armée de terre s'attend au pire, J'ai faim, j'ai frette, je suis trop faible pour me lever debout, On va hisser le drapeau blanc un point c'est tout. - André Fortin

18 October 2011, 02:36 AM	#2
Kringkily "TRF" Member Join Date: Aug 2011 Real Name: George Location: New York Watch: Speedmaster, Rolex Posts: 3,082	If you got it brand new it should set at 12. Even watches I have that are 20 year's old reset perfectly. Just take it back and let the dealer know you unhappiness

20 October 2011, 12:23 AM	#3
Rollieboy Member Join Date: May 2009 Real Name: Tero Location: Finland Watch: 16600 Posts: 89	Hi, Left the watch at the dealers today. They told me it's going to be fixed and shouldn't be like this. Must say, this is my first Omega and it doesn't speak highly of their quality control, if this kind of very basic thing gets past the QC checks, all the way to the customer.

20 October 2011, 10:49 AM	#5
gaopa "TRF" Member Join Date: Jul 2007 Location: .. Watch: Rolex Explorer II Posts: 1,820	Frankly I'm surprised that your AD did not catch the flaw and have it fixed before it was sold. Cheers, Bill P.

20 October 2011, 02:42 PM	#6
Rollieboy Member Join Date: May 2009 Real Name: Tero Location: Finland Watch: 16600 Posts: 89	When I went to pick up the watch originally, the AD unpacked it themselves. I guess that's why = didn't have time with an eager customer waiting to get the bracelet fitted ;)

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