Warranty question

[Htab]

Is the 2 year warranty only valid to the person who's name is on the warranty card?

[Oyster Junkie]

Originally Posted by Htab

Is the 2 year warranty only valid to the person who's name is on the warranty card?

Technically in the USA, the warranty is valid to the original purchaser, but other have had different experiences. YMMV.

[Htab]

Im sorry but im confusd, So a person is not covered buying a preowned even if it's still under the 2 year warranty

[JUSTROLEXES]

Originally Posted by Htab

Im sorry but im confusd, So a person is not covered buying a preowned even if it's still under the 2 year warranty

No as it is given only to the original owner however if a service is needed during those 2 years they might offer a free service only MIGHT... so it's best to buy it and consider that there is no warranty

[globalmedia33]

Originally Posted by Htab

Im sorry but im confusd, So a person is not covered buying a preowned even if it's still under the 2 year warranty

Yep, I know it sounds weird. Sounds like Rolex offer 2 years warranty for the original purchaser instead of their timepiece.

[dddrees]

Originally Posted by Htab

Is the 2 year warranty only valid to the person who's name is on the warranty card?

There are a number of threads about this issue. It appears that technichally in the U.S. only the original purchaser is covered, and it could be a problem for someone buying from a grey dealer.

However it does appear that some members have that issue when using RSC New York, however not such a problem when using RSC Dallas.

Remember however not many require or have any problems with a Rolex under the warranty time frame in the first place.

[Scott95]

I've never really quite understood this issue. What's wrong with the following scenario?

Let's say I buy a used watch with 1 year left on the warranty and the card says "Bob Smith" If I need warranty, I'll send the watch to Rolex and tell them my name is "Bob Smith" How would they ever know? When the watch is sent back the guy delivering it doesn't ask to see my birth certificate - he just wants someone at the address to sign for the package and I can sign "Bob Smith".

[dddrees]

Originally Posted by Scott95

I've never really quite understood this issue. What's wrong with the following scenario?

Let's say I buy a used watch with 1 year left on the warranty and the card says "Bob Smith" If I need warranty, I'll send the watch to Rolex and tell them my name is "Bob Smith" How would they ever know? When the watch is sent back the guy delivering it doesn't ask to see my birth certificate - he just wants someone at the address to sign for the package and I can sign "Bob Smith".

Don't think I would want to risk using another name with my watch. Besides it appears by most accounts here RSC Dallas doesn't seem to have any problem working on these watches..

[train-time]

Originally Posted by Htab

Is the 2 year warranty only valid to the person who's name is on the warranty card?

This question has been beat to death in may threads with substantially differing experiences. Do a little research and you will get some insight into the opinions and experiences surrounding the warranty question.

[rr-nyc]

Here we go again

OP- Use the search button and you will find the correct answer with all the dialog to go with it.

Bottom line is that it is transferable regardless of anyone's personal experience to the contrary

[azguy]

Yes, this has been discussed countless times and opinions still vary on what kind of treatment you are going to get as the second owner.

[MoBe]

This is getting tiresome,the warranty follows the watch not the original buyer,and here`s the important part,are you listening? IT`S THE LAW.

Consumer protection laws in the US are clear and beyond independant interpretation on the matter.

Don`t take my word for it look it up for yourself.

[dalip]

You know I think the responses here are becoming way too harsh.

Ok...so it's a tired question but you don't have to respond to it. You certainly don't have to have a go at the op as you are with the post above mine.

Let's just answer the question or move on.

[Richmond1958]

For what its worth, the most definitive treatment of this topic I have seen recently is in this thread:

http://rolexforums.com/showthread.php?t=215383

The thread referenced above starts on a different topic, but rapidly moves to the transferable warranty issue. This topic is only from a week ago or so, that's probably why some of the responses are so "frazzled."

The long and short of it is that, yes, the current warranty in the US provides that a watch purchased in the US from an authorized dealer does have a warranty that transfers with the watch provided that (pursuant to the warranty terms) the current consumer owner produces the warranty card filled out and dated by the AD. Its not "maybe," or its "up to Rolex," it's specific and absolute and required of Rolex given the terms of their stated warranty under the Magnuson-Moss Warranty Act. This was also confirmed by a number of phone calls, directly to Rolex, all of which are mentioned in the string. The Rolex representatives on the phone apparently agree with this positiion.

I would only qualify this by stating that, in my opinion, if Rolex thought it was being swindled, either by a counterfeit card, or a date on the card that does not appear correct, Rolex might demand additional proof of the original purchase date from the AD ... possibly a dated receipt or something like that. So, as a wise idea, I suggest having a copy of one in case ... not because it is required by the warranty, but because they are questioning the legitimacy of the claim.

rr-nyc (smile) and guys, please jump in, but I think this is a fair summary.

[BogeyFree]

Here is the final and correct answer to the OP question - the warranty goes with the watch and not the original owner - period. I just had a minor service issue performed at the NYC service center on a watch that I purchased from the original owner but was still under the 2 yr. warranty. I called RUSA and explained that to them and they told me it makes no difference who's name is on the warranty card - as long as it's within the 2 year warranty period it is still under warranty. The watch can change owners 20 times within 2 years - it's makes no difference. That's the answer.

[dddrees]

Originally Posted by Richmond1958

For what its worth, the most definitive treatment of this topic I have seen recently is in this thread:

http://rolexforums.com/showthread.php?t=215383

The thread referenced above starts on a different topic, but rapidly moves to the transferable warranty issue. This topic is only from a week ago or so, that's probably why some of the responses are so "frazzled."

The long and short of it is that, yes, the current warranty in the US provides that a watch purchased in the US from an authorized dealer does have a warranty that transfers with the watch provided that (pursuant to the warranty terms) the current consumer owner produces the warranty card filled out and dated by the AD. Its not "maybe," or its "up to Rolex," it's specific and absolute and required of Rolex given the terms of their stated warranty under the Magnuson-Moss Warranty Act. This was also confirmed by a number of phone calls, directly to Rolex, all of which are mentioned in the string. The Rolex representatives on the phone apparently agree with this positiion.

I would only qualify this by stating that, in my opinion, if Rolex thought it was being swindled, either by a counterfeit card, or a date on the card that does not appear correct, Rolex might demand additional proof of the original purchase date from the AD ... possibly a dated receipt or something like that. So, as a wise idea, I suggest having a copy of one in case ... not because it is required by the warranty, but because they are questioning the legitimacy of the claim.

rr-nyc (smile) and guys, please jump in, but I think this is a fair summary.

Rich thanks for posting and passing on the link with a more in depth discussion and explanation.This is something I had not seen prior to this

[Richmond1958]

Originally Posted by dddrees

Rich thanks for posting and passing on the link with a more in depth discussion and explanation.This is something I had not seen prior to this

Glad to and back at you!

I feel bad for the OP ... hope we dont scare him away, and since that other thread I mention was a bit off topic, this might even be a better opportunity to get the word out.

[dddrees]

Originally Posted by Richmond1958

Glad to and back at you!

I feel bad for the OP ... hope we dont scare him away, and since that other thread I mention was a bit off topic, this might even be a better opportunity to get the word out.

I hope not. Believe it or not, we can be rather friendly. Lively sometimes, but friendly.

Thanks again,

Dan

[rr-nyc]

Originally Posted by Richmond1958

For what its worth, the most definitive treatment of this topic I have seen recently is in this thread:

http://rolexforums.com/showthread.php?t=215383

The thread referenced above starts on a different topic, but rapidly moves to the transferable warranty issue. This topic is only from a week ago or so, that's probably why some of the responses are so "frazzled."

The long and short of it is that, yes, the current warranty in the US provides that a watch purchased in the US from an authorized dealer does have a warranty that transfers with the watch provided that (pursuant to the warranty terms) the current consumer owner produces the warranty card filled out and dated by the AD. Its not "maybe," or its "up to Rolex," it's specific and absolute and required of Rolex given the terms of their stated warranty under the Magnuson-Moss Warranty Act. This was also confirmed by a number of phone calls, directly to Rolex, all of which are mentioned in the string. The Rolex representatives on the phone apparently agree with this positiion.

I would only qualify this by stating that, in my opinion, if Rolex thought it was being swindled, either by a counterfeit card, or a date on the card that does not appear correct, Rolex might demand additional proof of the original purchase date from the AD ... possibly a dated receipt or something like that. So, as a wise idea, I suggest having a copy of one in case ... not because it is required by the warranty, but because they are questioning the legitimacy of the claim.

rr-nyc (smile) and guys, please jump in, but I think this is a fair summary.

Originally Posted by BogeyFree

Here is the final and correct answer to the OP question - the warranty goes with the watch and not the original owner - period. I just had a minor service issue performed at the NYC service center on a watch that I purchased from the original owner but was still under the 2 yr. warranty. I called RUSA and explained that to them and they told me it makes no difference who's name is on the warranty card - as long as it's within the 2 year warranty period it is still under warranty. The watch can change owners 20 times within 2 years - it's makes no difference. That's the answer.

What they said...