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OrangeSport · 31 January 2013, 08:15 AM

I just wanted to post to acknowledge the great service I've had from Rolex (UK). The clasp on my Sub ND got, ahem, "damaged", and only the safety catch would keep it closed.

The watch got sent off to Rolex, and I was told that clasps aren't really covered for this kind of damage. The dealer did say they would try for a free fix though, but it could be about six weeks from the time Rolex received it before I got it back.

Anyway, three weeks later and it is back on my wrist. The clasp is all nice and tight again, the repair was free of charge and it even came back in a nice velvety green Rolex branded wallet! Best of all, it's back on my wrist where it belongs:

kilyung · 31 January 2013, 08:23 AM

Nice now what did you do to damage it?

ELITEVIDEOGAMES · 31 January 2013, 08:26 AM

Thats Good Service, mind showing a pic of the wallet? Im curious.

OrangeSport · 31 January 2013, 08:44 AM

Quote:

Originally Posted by ELITEVIDEOGAMES

Thats Good Service, mind showing a pic of the wallet? Im curious.

My pleasure (the other part is to strap the watch around, to stop it scratching itself):

OrangeSport · 31 January 2013, 08:46 AM

Quote:

Originally Posted by kilyung

Nice now what did you do to damage it?

Let's just say it involved play fighting with my five year old daughter who has had two years worth of karate training....

Frosty · 31 January 2013, 08:59 AM

Quote:

Originally Posted by OrangeSport

Let's just say it involved play fighting with my five year old daughter who has had two years worth of karate training....

But, has learned her lessons well!

OrangeSport · 31 January 2013, 09:15 AM

Quote:

Originally Posted by Frosty

But, has learned her lessons well!

Oh yeah!

mjclark32 · 31 January 2013, 09:40 AM

Always nice to hear of good service

The GMT Master · 31 January 2013, 09:42 AM

You'll struggle to find a service centre anywhere that can match the quality and consistency of Rolex UK

77T · 31 January 2013, 10:34 AM

That's a great story - next time block the kick with the other arm!

OrangeSport · 31 January 2013, 10:51 AM

Quote:

Originally Posted by 77T

That's a great story - next time block the kick with the other arm!

Yes, guess I need to join her in her training!

31 January 2013, 09:40 AM	#8
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Always nice to hear of good service __________________

31 January 2013, 10:34 AM	#10
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 41,924	That's a great story - next time block the kick with the other arm! __________________ Does anyone really know what time it is?

31 January 2013, 08:23 AM	#2
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Nice now what did you do to damage it?

31 January 2013, 08:26 AM	#3
ELITEVIDEOGAMES "TRF" Member Join Date: Jan 2012 Real Name: Tom Location: Long Island NY Watch: me sell games Posts: 1,898	Thats Good Service, mind showing a pic of the wallet? Im curious.

31 January 2013, 09:42 AM	#9
The GMT Master "TRF" Member Join Date: Jul 2008 Real Name: Chris Location: England Posts: 8,150	You'll struggle to find a service centre anywhere that can match the quality and consistency of Rolex UK

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