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LeotheLion · 19 March 2013, 10:35 PM

Whilst altering the bracelet length on one of my watches,by the clasp holes.I lost the spring bar in the clasp..My daughter went to my local AD to see if they had one,or if not to get me one.I have done lots of buisness in the past with them ,mainly through my daughter as I'm basicly housebound due to long term illness.She took all the details of the spring bar (#32-20681) for clasp (62523 H).They said they didn't have one but could order one from Rolex.Being wise my daughter ordered two pieces.My daughter received a phone call this morning from the AD asking that she call in and pay a deposit as ROLEX would not send the spring bars until a deposit is made.So my daughter has had to visit the AD,and pay for the sping bars,then, when they arrive at the AD will have to go and collect them.The spring bars are £10.00 each ,total cost £20.0 not allowing for the cost of fuel.Lesson don't loose the damn things...

mjclark32 · 19 March 2013, 10:49 PM

Nothing Rolex comes cheap... Have you checked ofrei.com (sp)?

JP Chestnut · 19 March 2013, 10:54 PM

I was expecting to hear they cost 100 USD, so your price doesn't seem too bad!

77T · 19 March 2013, 10:58 PM

You may also have a nearby watchmaker with a Rolex Parts account, and a smaller appetite for mark-up - call around before going. I know this is for the clasp, but for example I use Rolex spring bars even when I need one curved to fit bulky straps.

BTW, I shot a bar across a 10 foot room last Friday and luckily it landed in plain view at the doorway. Those suckers have super springs inside

They're just better than the knockoffs from other places, so stick with the OEM if you can.

Rolex-10 · 19 March 2013, 11:12 PM

Ouch yes expensive.

Moral of the the story is don't adjust it ever again.

LeotheLion · 19 March 2013, 11:14 PM

Quote:

Originally Posted by JP Chestnut

I was expecting to hear they cost 100 USD, so your price doesn't seem too bad!

As the owner of 5 ROLEX watches (1st one bought 1964, I'm 81 yrs old) I'm well aware of the prices charged by ROLEX for anything carrying their name.. As a retired buisness man I'm also aware of customer relations.My AD would have gladly given me 2 spring bars(he's resized watches for me and my daughter for free in the past)but ROLEX will not allow to keep stock.

JP Chestnut · 19 March 2013, 11:18 PM

Quote:

Originally Posted by LeotheLion

As the owner of 5 ROLEX watches (1st one bought 1964, I'm 81 yrs old) I'm well aware of the prices charged by ROLEX for anything carrying their name.. As a retired buisness man I'm also aware of customer relations.My AD would have gladly given me 2 spring bars(he's resized watches for me and my daughter for free in the past)but ROLEX will not allow to keep stock.

Clearly from a CS perspective this is sub-optimal (especially the whole pay upfront part). I think the lack of common stock parts is the real problem. I called a Rolex boutique looking for a springbar in the past... no stock on hand. That seems a little silly at a Rolex only boutique .

Bangel · 19 March 2013, 11:22 PM

You had to pay a deposit for something that costs a total of £20?!

On the face of it, that seems extreme! (To me, at least).

I hope the spring bars arrive to you promptly.

LeotheLion · 20 March 2013, 12:34 AM

Quote:

Originally Posted by LeotheLion

As the owner of 5 ROLEX watches (1st one bought 1964, I'm 81 yrs old) I'm well aware of the prices charged by ROLEX for anything carrying their name.. As a retired buisness man I'm also aware of customer relations.My AD would have gladly given me 2 spring bars(he's resized watches for me and my daughter for free in the past)but ROLEX will not allow to keep stock.

These are our ROLEX collection ( I share with my daughter now! )All this money spent with them and they asked for a deposit on a £20.0 order.. sorry about quality of the picture....

.The avatar picture is my daughter's latest aquisition.

padi56 · 20 March 2013, 12:37 AM

Quote:

Originally Posted by LeotheLion

These are our ROLEX collection ( I share with my daughter now! )All this money spent with them and they asked for a deposit on a £20.0 order.. sorry about quality of the picture....

Well I know what told them and the second word is OFF.

Casey VP-26 · 20 March 2013, 12:41 AM

Nice Collection Dennis. Good luck with the spring bars.. (smart daughter ya got there).

ChuckFinlay · 20 March 2013, 01:03 AM

I'd buy from Cousins, and get them delivered next day with no deposit needed

tedscott3 · 20 March 2013, 01:07 AM

I know it's apples to oranges, but I recently had Omega order a couple spring bars for my Seamaster and they were a buck a piece. I was expecting them to be closer to $10 or $20.

ndsleep612 · 20 March 2013, 07:20 AM

Ofrei is a good source for bracelet parts such as spring bars. They got generic and Swiss made ones. You just need to know which sized bars your watch uses.

dssxxxx · 20 March 2013, 08:19 AM

Quote:

Originally Posted by LeotheLion

As the owner of 5 ROLEX watches (1st one bought 1964, I'm 81 yrs old) I'm well aware of the prices charged by ROLEX for anything carrying their name.. As a retired buisness man I'm also aware of customer relations.My AD would have gladly given me 2 spring bars(he's resized watches for me and my daughter for free in the past)but ROLEX will not allow to keep stock.

My AD would never charge me. He would pick up the small cost of an item like this one.

Andad · 20 March 2013, 05:48 PM

Quote:

Originally Posted by padi56

Well I know what told them and the second word is OFF.

19 March 2013, 10:35 PM	#1
LeotheLion Member Join Date: Aug 2009 Real Name: Dennis Location: England Watch: GMT2 and Datejust Posts: 440	Rolex Prices !! Whilst altering the bracelet length on one of my watches,by the clasp holes.I lost the spring bar in the clasp..My daughter went to my local AD to see if they had one,or if not to get me one.I have done lots of buisness in the past with them ,mainly through my daughter as I'm basicly housebound due to long term illness.She took all the details of the spring bar (#32-20681) for clasp (62523 H).They said they didn't have one but could order one from Rolex.Being wise my daughter ordered two pieces.My daughter received a phone call this morning from the AD asking that she call in and pay a deposit as ROLEX would not send the spring bars until a deposit is made.So my daughter has had to visit the AD,and pay for the sping bars,then, when they arrive at the AD will have to go and collect them.The spring bars are £10.00 each ,total cost £20.0 not allowing for the cost of fuel.Lesson don't loose the damn things...

19 March 2013, 10:49 PM	#2
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Nothing Rolex comes cheap... Have you checked ofrei.com (sp)? __________________

19 March 2013, 10:58 PM	#4
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 41,922	You may also have a nearby watchmaker with a Rolex Parts account, and a smaller appetite for mark-up - call around before going. I know this is for the clasp, but for example I use Rolex spring bars even when I need one curved to fit bulky straps. BTW, I shot a bar across a 10 foot room last Friday and luckily it landed in plain view at the doorway. Those suckers have super springs inside They're just better than the knockoffs from other places, so stick with the OEM if you can. __________________ Does anyone really know what time it is?

19 March 2013, 10:54 PM	#3
JP Chestnut Banned Join Date: May 2012 Location: Ann Arbor MI Watch: Rolex Ref 16600 Posts: 3,908	I was expecting to hear they cost 100 USD, so your price doesn't seem too bad!

19 March 2013, 11:12 PM	#5
Rolex-10 Banned Join Date: Mar 2013 Location: UK Posts: 288	Ouch yes expensive. Moral of the the story is don't adjust it ever again.

19 March 2013, 11:22 PM	#8
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	You had to pay a deposit for something that costs a total of £20?! On the face of it, that seems extreme! (To me, at least). I hope the spring bars arrive to you promptly.

20 March 2013, 12:41 AM	#11
Casey VP-26 "TRF" Member Join Date: Jun 2009 Location: America Posts: 2,718	Nice Collection Dennis. Good luck with the spring bars.. (smart daughter ya got there).

20 March 2013, 01:03 AM	#12
ChuckFinlay "TRF" Member Join Date: Aug 2010 Location: UK Watch: 116719BLRO Posts: 496	I'd buy from Cousins, and get them delivered next day with no deposit needed

20 March 2013, 01:07 AM	#13
tedscott3 "TRF" Member Join Date: Dec 2012 Location: San Diego Watch: 116610LV Posts: 572	I know it's apples to oranges, but I recently had Omega order a couple spring bars for my Seamaster and they were a buck a piece. I was expecting them to be closer to $10 or $20.

20 March 2013, 07:20 AM	#14
ndsleep612 "TRF" Member Join Date: Mar 2010 Location: SF Watch: Ex.2. Posts: 512	Ofrei is a good source for bracelet parts such as spring bars. They got generic and Swiss made ones. You just need to know which sized bars your watch uses.

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