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Wrighton · 20 February 2014, 09:04 AM

Quote:

Originally Posted by Byrdguy

As I said above, Simichrome Metal polish will get it clean if there is something on the outside surface. It will NOT harm your watch in any way. It will polish the brushed metal surfaces, so confine it to the shiny parts. It works good on the case sides and clasp sides also. I had a mark on my Cyclops that looked like a scratch and the normal (soap and water, windex, wd40) cleaners didn't work. Simichrome worked. I've been using this polish on my watches for over 25 years.

Thanks for the tip.

I used soap and water, windex, and alcohol without any luck. It's worth trying the metal polish.

Bangel · 20 February 2014, 10:01 AM

I would take it back to Rolex as you say it is only 1.5 years old.

I personally wouldn't do too much DIY just yet in case Rolex deem that you contributed to the state of the cyclops and deny fixing it under warranty.

rmfnla · 20 February 2014, 10:04 AM

Quote:

Originally Posted by Kadhytia

Has it been close to any type of heat source? Since the cyclops is glued to the glass it might be melting

Is the Cyclops plastic?

I always assumed it was sapphire like the crystal...

rmfnla · 20 February 2014, 10:05 AM

Quote:

Originally Posted by Jocke

Reading glasses and higher f-stop will help you.

Pay no attention to the man behind the camera...

viper9669 · 20 February 2014, 10:27 AM

Under warranty, send/bring it to RSC asap.

xjeeunitx · 20 February 2014, 10:35 AM

Ive had success using cape cod polish. It really worked for me.

Wrighton · 21 February 2014, 02:08 AM

Quote:

Originally Posted by Jocke

Reading glasses and higher f-stop will help you.

Your photography is better than your humor!

josung · 22 February 2014, 08:17 AM

Hi I have the same issue with my sub Z serial. It almost looks like moisture or glue btw the cuckoo and the glass. Any suggestion? Thx

Rolex57 · 22 February 2014, 04:13 PM

It's under warrantee. Hand it in and have it replaced. If you start testing products on it, the AD may void your warrantee and charge you for the replacement and service.

josung · 22 February 2014, 04:47 PM

Mine has expired and the issue doesn't look like moisture but more like glue. What can I do to fix it?

xjeeunitx · 22 February 2014, 11:45 PM

Rub away with Cape Cod Polish cloth and you'll see it disappear. Make sure you tape up everything else except the cyclops though. Most likely, it is a plastic type of residue that was left on after making contact.

Rags · 23 February 2014, 12:31 AM

If it's still under warranty just bring it to a RSC & it will be fixed in no time.

Wrighton · 6 March 2014, 01:28 AM

Follow-up: The Dallas service center did replace the sapphire crystal under warranty. They did not know what caused the issue. Very prompt, friendly service.

FlyinM3 · 6 March 2014, 01:50 AM

Quote:

Originally Posted by Wrighton

Follow-up: The Dallas service center did replace the sapphire crystal under warranty. They did not know what caused the issue. Very prompt, friendly service.

Good to know RSC took care of it.
You may want to check the coronet laser etched into the new crystal to check whether it has the "S" on it.

Furbo · 6 March 2014, 03:19 AM

I think I read here that service crystals no longer have the 'S' mark.

Wrighton · 6 March 2014, 07:28 AM

I can only make out the edges of the coronet laser etching with bad lighting and poor eyes. I'll look closer later...

Joranb · 6 March 2014, 07:45 AM

I't could be the coating which has come off. That's the first thing that springs in my mind.

23 February 2014, 12:31 AM	#42
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	If it's still under warranty just bring it to a RSC & it will be fixed in no time. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

20 February 2014, 10:01 AM	#32
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	I would take it back to Rolex as you say it is only 1.5 years old. I personally wouldn't do too much DIY just yet in case Rolex deem that you contributed to the state of the cyclops and deny fixing it under warranty.

20 February 2014, 10:27 AM	#35
viper9669 "TRF" Member Join Date: Oct 2013 Real Name: Patrick Location: SIN Watch: Rolex Posts: 5,066	Under warranty, send/bring it to RSC asap.

20 February 2014, 10:35 AM	#36
xjeeunitx 2024 Pledge Member Join Date: Aug 2008 Posts: 5,463	Ive had success using cape cod polish. It really worked for me.

22 February 2014, 08:17 AM	#38
josung "TRF" Member Join Date: Aug 2013 Location: Rome, Italy Posts: 2	Hi I have the same issue with my sub Z serial. It almost looks like moisture or glue btw the cuckoo and the glass. Any suggestion? Thx

22 February 2014, 04:13 PM	#39
Rolex57 Banned Join Date: Jan 2014 Location: Toronto, Canada Watch: DSSD, YM2 SS Posts: 354	It's under warrantee. Hand it in and have it replaced. If you start testing products on it, the AD may void your warrantee and charge you for the replacement and service.

22 February 2014, 04:47 PM	#40
josung "TRF" Member Join Date: Aug 2013 Location: Rome, Italy Posts: 2	Mine has expired and the issue doesn't look like moisture but more like glue. What can I do to fix it?

22 February 2014, 11:45 PM	#41
xjeeunitx 2024 Pledge Member Join Date: Aug 2008 Posts: 5,463	Rub away with Cape Cod Polish cloth and you'll see it disappear. Make sure you tape up everything else except the cyclops though. Most likely, it is a plastic type of residue that was left on after making contact.

6 March 2014, 01:28 AM	#43
Wrighton "TRF" Member Join Date: Mar 2012 Location: Illinois Posts: 47	Follow-up: The Dallas service center did replace the sapphire crystal under warranty. They did not know what caused the issue. Very prompt, friendly service.

6 March 2014, 03:19 AM	#45
Furbo "TRF" Member Join Date: Nov 2012 Location: Slovenia, EU Watch: BLNR Posts: 1,507	I think I read here that service crystals no longer have the 'S' mark.

6 March 2014, 07:28 AM	#46
Wrighton "TRF" Member Join Date: Mar 2012 Location: Illinois Posts: 47	I can only make out the edges of the coronet laser etching with bad lighting and poor eyes. I'll look closer later...

6 March 2014, 07:45 AM	#47
Joranb Banned Join Date: Jul 2013 Location: the Netherlands Watch: GMT Master II Posts: 51	I't could be the coating which has come off. That's the first thing that springs in my mind.

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