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ocabj · 13 July 2014, 11:06 AM

Just an FYI: The OMEGA Boutiques are instituting on-site technicians who can pressure test, rate check, and regulate watches in the store. The Beverly Center (Los Angeles) location already has theirs. I had my Aqua Terra 8500 rate tested last month when I went for the 2014 Basel previewing.

I just got back from there this morning and had my Seamaster Pro 300M 2220.80.00 regulated because it was running fast (+10 sec per day in my rough testing; +7.1 sec per day according to the machine).

Not all boutiques have a tech right now, so call first. I was told that most of the US boutiques will have a technician on staff by early 2015.

malarky_hk · 13 July 2014, 12:12 PM

May ask what the cost was to do the testing?

Georg · 13 July 2014, 12:22 PM

Yeah, I learned this as well. The Roseville location said they would have on-site tech services. I think they were shooting for end of Summer.

Kringkily · 13 July 2014, 12:28 PM

The NYC Boutique has a full service center on the second floor.

ocabj · 13 July 2014, 01:24 PM

Quote:

Originally Posted by malarky_hk

May ask what the cost was to do the testing?

Free.

Quote:

Originally Posted by Kringkily

The NYC Boutique has a full service center on the second floor.

NYC is the exception to everything since all the watch brands do more for their NYC locations than any other in the US.

Cesium133 · 14 July 2014, 10:59 AM

Great news. Looking forward to one in the Midwest. Thanks for sharing.

ck1109 · 14 July 2014, 02:27 PM

That's nice! I've always liked that the Seattle boutique has a full service center in the back. They've never charged me to run a pressure test or accuracy test. Heck, they've even replaced spring bars and done bracelet resizing for free.

MTROIS · 14 July 2014, 08:19 PM

Indeed, they also have an on-site technician at the Short Hills, NJ boutique. Arthur adjusted the bracelet of my Moonwatch last week.
Super nice guy and eventually they will also be trained to change a bezel. Any job more involved will have to be sent to the service center... Which is just a few miles away in Secaucus.

jmsrolls · 15 July 2014, 03:47 AM

I left my FOIS at the Atlanta Boutique on June 26th for warranty repair and got a call this morning that it had returned and was ready for pickup. Eighteen days from start to finish is not bad service.

I was told by corporate that the Seattle center gave Boutiques priority and from all reports, the Seattle center is the best. I will ask about on-site service when I pick up my FOIS.

13 July 2014, 11:06 AM	#1
ocabj "TRF" Member Join Date: Nov 2013 Real Name: Jonathan Ocab Location: Riverside, CA Watch: 116710BLNR Posts: 279	OMEGA Boutique in-store service Just an FYI: The OMEGA Boutiques are instituting on-site technicians who can pressure test, rate check, and regulate watches in the store. The Beverly Center (Los Angeles) location already has theirs. I had my Aqua Terra 8500 rate tested last month when I went for the 2014 Basel previewing. I just got back from there this morning and had my Seamaster Pro 300M 2220.80.00 regulated because it was running fast (+10 sec per day in my rough testing; +7.1 sec per day according to the machine). Not all boutiques have a tech right now, so call first. I was told that most of the US boutiques will have a technician on staff by early 2015. __________________ They took my rings, they took my Rolex. I looked at the brotha said, "Damn, what's next?"

13 July 2014, 12:12 PM	#2
malarky_hk "TRF" Member Join Date: Jun 2012 Location: ... Watch: Rolex Posts: 4,466	May ask what the cost was to do the testing?

13 July 2014, 12:22 PM	#3
Georg "TRF" Member Join Date: Apr 2014 Location: Northern Calif Watch: Explorer II Posts: 93	Yeah, I learned this as well. The Roseville location said they would have on-site tech services. I think they were shooting for end of Summer.

13 July 2014, 12:28 PM	#4
Kringkily "TRF" Member Join Date: Aug 2011 Real Name: George Location: New York Watch: Speedmaster, Rolex Posts: 3,082	The NYC Boutique has a full service center on the second floor.

14 July 2014, 10:59 AM	#6
Cesium133 "TRF" Member Join Date: Sep 2012 Location: USA Posts: 2,037	Great news. Looking forward to one in the Midwest. Thanks for sharing.

14 July 2014, 02:27 PM	#7
ck1109 "TRF" Member Join Date: Nov 2013 Location: WA Watch: Many... Posts: 427	That's nice! I've always liked that the Seattle boutique has a full service center in the back. They've never charged me to run a pressure test or accuracy test. Heck, they've even replaced spring bars and done bracelet resizing for free.

14 July 2014, 08:19 PM	#8
MTROIS Banned Join Date: Jul 2014 Location: USA Posts: 479	Indeed, they also have an on-site technician at the Short Hills, NJ boutique. Arthur adjusted the bracelet of my Moonwatch last week. Super nice guy and eventually they will also be trained to change a bezel. Any job more involved will have to be sent to the service center... Which is just a few miles away in Secaucus.

15 July 2014, 03:47 AM	#9
jmsrolls Banned Join Date: May 2008 Location: USA Posts: 3,185	I left my FOIS at the Atlanta Boutique on June 26th for warranty repair and got a call this morning that it had returned and was ready for pickup. Eighteen days from start to finish is not bad service. I was told by corporate that the Seattle center gave Boutiques priority and from all reports, the Seattle center is the best. I will ask about on-site service when I pick up my FOIS.

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