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Dedot · 29 September 2014, 10:36 AM

I have a 3 yr old ExpII 40mm that suddenly lost its resistance/detente (sp?) on the jumping hour when I tried to adjust the date. It became smooth jumping.

Called local AD and explained the situation. The sales person noticed that my watch is in very good condition. I explained that i normally wear the Exp in rotation with my other watches.

She said that even though the watch is out of warranty, it's sort of unusual that the hand lost its resistance when adjusting the date. She said Rolex will fix them if it is a manufactures defect. So I gave them my watch & warranty card, AD sent it to RSC and waited for the assessment.

Two days after, they called and said Rolex will fix it under warranty!!! Yay!

Fast forward Two weeks after, i got my watch back, all working well again!!!

Thank you RSC for acknowledging the defect and fixing it even though my watch was out of warranty.👍👍👍

swatty · 29 September 2014, 10:38 AM

Glad it got sorted

iazrollie · 29 September 2014, 10:48 AM

Congratulations. Glad to see RSC Australia is compensating for the crummy service of their NYC counterparts.

sleddog · 29 September 2014, 11:50 AM

Nice. Glad to hear RSC took care of things without charge...

crowncollection · 29 September 2014, 12:39 PM

good to hear

samuelhuntington · 29 September 2014, 12:47 PM

Same thing happens to my exp ii, a few months out of warranty and rolex NYC fixed it for me. Does your watch have the 3186 movement? Mine did.

Dedot · 29 September 2014, 01:07 PM

Quote:

Originally Posted by samuelhuntington

Same thing happens to my exp ii, a few months out of warranty and rolex NYC fixed it for me. Does your watch have the 3186 movement? Mine did.

Yes. It has 3186 movement. I've read a few threads in the tech section, a few owners with 3186 have the same problem. Glad they sort it out though.

Bangel · 29 September 2014, 01:13 PM

Good to hear that not only did they fix it free of charge, but the turnaround time was quite swift.

29 September 2014, 10:36 AM	#1
Dedot "TRF" Member Join Date: Nov 2010 Location: Australia Posts: 197	Kudos to RSC I have a 3 yr old ExpII 40mm that suddenly lost its resistance/detente (sp?) on the jumping hour when I tried to adjust the date. It became smooth jumping. Called local AD and explained the situation. The sales person noticed that my watch is in very good condition. I explained that i normally wear the Exp in rotation with my other watches. She said that even though the watch is out of warranty, it's sort of unusual that the hand lost its resistance when adjusting the date. She said Rolex will fix them if it is a manufactures defect. So I gave them my watch & warranty card, AD sent it to RSC and waited for the assessment. Two days after, they called and said Rolex will fix it under warranty!!! Yay! Fast forward Two weeks after, i got my watch back, all working well again!!! Thank you RSC for acknowledging the defect and fixing it even though my watch was out of warranty.👍👍👍

29 September 2014, 10:48 AM	#3
iazrollie "TRF" Member Join Date: Jul 2013 Real Name: Ian Location: NY Watch: All of them Posts: 3,245	Congratulations. Glad to see RSC Australia is compensating for the crummy service of their NYC counterparts. __________________ Rolex, PPs, Breitling

29 September 2014, 11:50 AM	#4
sleddog TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2007 Real Name: Rob Location: Nearby. Posts: 24,930	Nice. Glad to hear RSC took care of things without charge... __________________ He who wears a Rolex is always on time, even when late!! TRF's "After Dark" Bar & Nightclub Patron-Founding Member..

29 September 2014, 12:39 PM	#5
crowncollection "TRF" Member Join Date: Jan 2011 Real Name: David Location: australia Posts: 20,215	good to hear __________________ watches many

29 September 2014, 10:38 AM	#2
swatty 2024 SubLV41 Pledge Member Join Date: Dec 2007 Real Name: Peter Location: Sydney Watch: The Game Posts: 17,415	Glad it got sorted

29 September 2014, 12:47 PM	#6
samuelhuntington "TRF" Member Join Date: Sep 2010 Real Name: Sam Location: new hampshire Watch: 5167, 16570, 5513 Posts: 493	Same thing happens to my exp ii, a few months out of warranty and rolex NYC fixed it for me. Does your watch have the 3186 movement? Mine did.

29 September 2014, 01:13 PM	#8
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	Good to hear that not only did they fix it free of charge, but the turnaround time was quite swift.

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