ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Kadhytia · 1 October 2014, 08:05 AM

So I sent in my Diver under warranty to the Clearwater facility on the 4th of September to get an adjustment since the watch was running 15+ seconds a day. A couple of days later, I had recieved the estimate that the repair would be done by approximately about four weeks. At the end of the second week I gave them a call to get an update what has been done to my watch. They said that my watch is in QC and should be ready in a week (a week short of the estimate). I was very pleased. This week I gave them a call and she said that my watch is going back to the watchmaker because it has failed the quality control. She said that a pinion has to be replaced and they are ordering the part directly from Switzerland. Which it would take about another four weeks. I am worried that the watch would not be done before I leave the country and that they cant mail the watch outside the US. My question is has anyone here have the same issue that I am having (missed estimate) and how long does it take for the APSC to source the part (I know this might sound as a stupid question)? Other than that APSC has an outstanding after sales service and the best in the industry in my opinion.

kilyung · 1 October 2014, 08:26 AM

Just call and speak to Betsy. She'll work with you.

Kadhytia · 1 October 2014, 08:29 AM

Quote:

Originally Posted by kilyung

Just call and speak to Betsy. She'll work with you.

I spoke with Betsy. She said she'll try her best to get it out as soon as possible.

Hairdude1 · 1 October 2014, 11:24 AM

Betsy will take care of you. Did they say they cannot mail the Diver out of the US? I know Audemars doesn't have the same issues Rolex does about having separate Companies for US vs rest of the world

Kadhytia · 1 October 2014, 11:56 AM

Quote:

Originally Posted by Hairdude1

Betsy will take care of you. Did they say they cannot mail the Diver out of the US? I know Audemars doesn't have the same issues Rolex does about having separate Companies for US vs rest of the world

Yes she did said that. And if they do i have to pay 10% duty even though purchased in Indonesia

lapince · 1 October 2014, 01:11 PM

Quote:

Originally Posted by Kadhytia

Yes she did said that. And if they do i have to pay 10% duty even though purchased in Indonesia

I guess the problem if you send a watch in another country the customs there might want to make you pay tax, even if it's not a new watch, I know that in France if anyone sends me a watch, I give my address to the generate benefactors here by MP

I will need to pay VAT which is almost 20%

1 October 2014, 08:05 AM	#1
Kadhytia "TRF" Member Join Date: Jul 2013 Location: SoCal & Jakarta Watch: ROLEX, AP, and PP Posts: 916	Missed estimate by Clearwater So I sent in my Diver under warranty to the Clearwater facility on the 4th of September to get an adjustment since the watch was running 15+ seconds a day. A couple of days later, I had recieved the estimate that the repair would be done by approximately about four weeks. At the end of the second week I gave them a call to get an update what has been done to my watch. They said that my watch is in QC and should be ready in a week (a week short of the estimate). I was very pleased. This week I gave them a call and she said that my watch is going back to the watchmaker because it has failed the quality control. She said that a pinion has to be replaced and they are ordering the part directly from Switzerland. Which it would take about another four weeks. I am worried that the watch would not be done before I leave the country and that they cant mail the watch outside the US. My question is has anyone here have the same issue that I am having (missed estimate) and how long does it take for the APSC to source the part (I know this might sound as a stupid question)? Other than that APSC has an outstanding after sales service and the best in the industry in my opinion.

1 October 2014, 11:24 AM	#4
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Betsy will take care of you. Did they say they cannot mail the Diver out of the US? I know Audemars doesn't have the same issues Rolex does about having separate Companies for US vs rest of the world __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

1 October 2014, 08:26 AM	#2
kilyung "TRF" Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,950	Just call and speak to Betsy. She'll work with you.

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