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Miguelon · 4 February 2015, 01:15 PM

Hi Folks,

I'm new to the forum and a new WIS so I figured I could ask you guys for advice. I purchased my first nice watch a little over 1 month ago as a present to myself for turning 40 and it was an Omega Speedmaster Pro. Up until a few days ago I've been thrilled with the watch...it keeps time to perfection and I have not been able to notice it losing or gaining even 1 second per day. However the chronograph stopped on me a couple times starting a few days ago. I had to reset it with several clicks of the buttons to get it working again. And now when I reset the Chronograph it unreliably resets in different places each time. This happens not only with the large second hand but also with the small minute counter on the right side of the dial. Sometimes they reset at the 1'clock position, sometimes the 11'oclock position...but never at 12'oclock where they are supposed to.

I'm quite frustrated over this. I splurged on this watch and bought it brand new (I know I'm probably a sucker) at the Omega Boutique in NYC...I live in NYC. Paying almost 6k for this watch 1month ago and now having to travel all the way uptown on my lunch break (a 45 min subway ride each way) only 1 month later to have it fixed is really pissing me off. Obviously the watch is well under warranty. But I'm more upset because I'm questioning if this is just the beginning of the time, effort and money associated with owning an expensive mechanical timepiece. Or did I just get a lemon? If so do you think there's any chance in hell the Omega Boutique will exchange it or do I just have bring my $6k 1month old watch in for repairs. If that's the case I'm starting to regret my choice. I would appreciate any insight on this. Thanks

RLROCK · 4 February 2015, 10:07 PM

Definitely bring it back to the boutique and have them take a look at it. Or you may want to call Omega CS in Secaucus and explain what is happening.

Sorry to say this but most likely they will repair it. If they do, it will be sent to Secaucus for the repair.

srvrf · 4 February 2015, 11:40 PM

Difficult to say what's wrong, but assuming the power reserve on the mainspring is sufficient, the seconds hand may not be completely tight on the pinion. I had issues with the hour counter on my ROC and they replaced the seconds hand (thread in AP section here). Whatever the cause, I'd think that the boutiques would be very good in terms of customer service. In the end, you will have a perfectly functioning watch but it may take some time.

Shef · 5 February 2015, 01:56 AM

Loose chronograph and minute counter hand are possible but unlikely.. might be a loose dial screw floating around the movement. Definitely bring it into the boutique. If you purchased your watch there, they will do their best to make it right.

Kringkily · 5 February 2015, 03:42 AM

They will take care of it

Miguelon · 5 February 2015, 06:23 AM

Thanks for the responses folks. Do you guys think I have a shot or should attempt to get them to replace the watch give its only 1 month old?

h638 · 5 February 2015, 07:26 AM

If the magic has gone from that particular watch ask them to change it.

Balsquat · 5 February 2015, 08:32 AM

Had an issue with my speedy a few months after purchase too. No big deal, warranty covered it and works like new. Goes along with owning a mechanical watch. Had a similar issue with a sub not keeping time. It can happen and you deal with it. I never regretted either purchase.

Miguelon · 14 February 2015, 01:46 AM

Just a quick update for those that were kind enough to respond...So I took my Speedy to the Omega Boutique in NYC where I bot it and I told them that I would like to replace it with a new one given the malfunctioning chronograph and fact that I bot it only 4 weeks ago. The took the watch in for service and told me that they found a speck of dust or particle which was not allowing the "hammer" to reset properly thus causing the second and minute counter of the chronograph to reset all over the place. The told me that there was nothing wrong the watch...BUT...they would be happy to replace it with a new one given that it was only 4 weeks old and they did want me to be happy and maintain their brand reputation ect...I was pretty thrilled. Especially because I've dinged up the watch quite a bit in a month of wearing it so now I get a new watch which I will try and be much more careful with. I can't believe they replaced it but I think it was the right thing to do...Yeah for Omega customer service.

Kringkily · 14 February 2015, 03:58 AM

Glad it is all sorted out. I mean if you paid for retail, replacing it is the least of their concerns if it is right. They will probably break down the piece and use it for repair parts if anything. Enjoy!

Gunnar · 15 February 2015, 04:30 PM

That was well sorted. What speedy pro did you get - hestalite or sapphire??

Cesium133 · 16 February 2015, 04:03 AM

Another example of Omega's reputation for excellent customer service. Glad it worked out for you. Enjoy the Speedy!

tylerad1 · 16 February 2015, 07:12 AM

Wow!! Way to go Omega customer service! Love hearing stories like this!

Urosfan · 16 February 2015, 10:11 AM

Glad it worked out

TheBluePrince · 17 February 2015, 10:56 PM

I've had multiple Speedmaster Pro's (different ltd editions) from new with faults and issues, in the end I stopped buying.

YMMV but ime it is common for them to have faults from new. I wish I'd gotten the same level of customer service that the OP here got although mine were from an AD not the Omega boutique.

Shef · 20 February 2015, 03:37 PM

Quote:

Originally Posted by TheBluePrince

I've had multiple Speedmaster Pro's (different ltd editions) from new with faults and issues, in the end I stopped buying.

YMMV but ime it is common for them to have faults from new. I wish I'd gotten the same level of customer service that the OP here got although mine were from an AD not the Omega boutique.

Miguelon's Speedmaster was probably more of a fluke incident. There was a tiny piece of brass between the reset hammer and the cam on the chrono wheel causing "play" which didn't allow the chrono to reset consistently.
The only "common" issue with the speedy are the dial screws. Particularly, the one closest to the start/stop pusher. The vibration from using the pusher sometimes cause the screw to work itself loose and that causes various issues. Mostly, blocking the operating lever. Pretty durable movement afaik.

landroverking · 21 February 2015, 01:27 AM

The big problem with so many high end watches, you just don't know how long it sat in the display case. I too had a SMP that needed service within the first three months.

Cabaiguan · 22 February 2015, 05:32 AM

That's the beauty of buying in a boutique. They will usually go out of their way to make it right. Speedy's are very reliable for the most part. I doubt you'll have any other issues in the future. Enjoy.

BLACKHORSE 6 · 22 February 2015, 11:56 AM

Glad it ended well for you. The Speedy Pro is a great watch.

DCheeta · 23 February 2015, 02:41 AM

Glad it worked out. My Speedy Pro is my most accurate reliable watch.

4 February 2015, 01:15 PM	#1
Miguelon "TRF" Member Join Date: Jan 2015 Location: NYC Posts: 68	Problems with my new Speedy Pro Hi Folks, I'm new to the forum and a new WIS so I figured I could ask you guys for advice. I purchased my first nice watch a little over 1 month ago as a present to myself for turning 40 and it was an Omega Speedmaster Pro. Up until a few days ago I've been thrilled with the watch...it keeps time to perfection and I have not been able to notice it losing or gaining even 1 second per day. However the chronograph stopped on me a couple times starting a few days ago. I had to reset it with several clicks of the buttons to get it working again. And now when I reset the Chronograph it unreliably resets in different places each time. This happens not only with the large second hand but also with the small minute counter on the right side of the dial. Sometimes they reset at the 1'clock position, sometimes the 11'oclock position...but never at 12'oclock where they are supposed to. I'm quite frustrated over this. I splurged on this watch and bought it brand new (I know I'm probably a sucker) at the Omega Boutique in NYC...I live in NYC. Paying almost 6k for this watch 1month ago and now having to travel all the way uptown on my lunch break (a 45 min subway ride each way) only 1 month later to have it fixed is really pissing me off. Obviously the watch is well under warranty. But I'm more upset because I'm questioning if this is just the beginning of the time, effort and money associated with owning an expensive mechanical timepiece. Or did I just get a lemon? If so do you think there's any chance in hell the Omega Boutique will exchange it or do I just have bring my $6k 1month old watch in for repairs. If that's the case I'm starting to regret my choice. I would appreciate any insight on this. Thanks

4 February 2015, 10:07 PM	#2
RLROCK "TRF" Member Join Date: Jun 2013 Real Name: Richard Location: New Jersey Watch: Depends on my mood Posts: 515	Definitely bring it back to the boutique and have them take a look at it. Or you may want to call Omega CS in Secaucus and explain what is happening. Sorry to say this but most likely they will repair it. If they do, it will be sent to Secaucus for the repair. __________________ 116333, 116610LV, 116710LN, 126300, 126710BLNR, Omega Seamaster 300 Master Co-axial, Breitling Premier B01 Chronograph, Breitling Superocean 42, PAM 392, PAM 973 Submersible

22 February 2015, 05:32 AM	#18
Cabaiguan "TRF" Member Join Date: Mar 2010 Real Name: Raf Location: NJ Watch: GMTII Posts: 2,155	That's the beauty of buying in a boutique. They will usually go out of their way to make it right. Speedy's are very reliable for the most part. I doubt you'll have any other issues in the future. Enjoy. __________________ "A ship of war is the best ambassador." - Oliver Cromwell

4 February 2015, 11:40 PM	#3
srvrf 2024 Pledge Member Join Date: Dec 2013 Real Name: Steve Location: Indiana Watch: PP/AP/VC Posts: 2,154	Difficult to say what's wrong, but assuming the power reserve on the mainspring is sufficient, the seconds hand may not be completely tight on the pinion. I had issues with the hour counter on my ROC and they replaced the seconds hand (thread in AP section here). Whatever the cause, I'd think that the boutiques would be very good in terms of customer service. In the end, you will have a perfectly functioning watch but it may take some time.

5 February 2015, 01:56 AM	#4
Shef "TRF" Member Join Date: Sep 2009 Location: NY Watch: Datejust/Speedy Posts: 48	Loose chronograph and minute counter hand are possible but unlikely.. might be a loose dial screw floating around the movement. Definitely bring it into the boutique. If you purchased your watch there, they will do their best to make it right.

5 February 2015, 03:42 AM	#5
Kringkily "TRF" Member Join Date: Aug 2011 Real Name: George Location: New York Watch: Speedmaster, Rolex Posts: 3,082	They will take care of it

5 February 2015, 06:23 AM	#6
Miguelon "TRF" Member Join Date: Jan 2015 Location: NYC Posts: 68	Thanks for the responses folks. Do you guys think I have a shot or should attempt to get them to replace the watch give its only 1 month old?

5 February 2015, 07:26 AM	#7
h638 Banned Join Date: Jul 2011 Location: Wales UK Watch: Cosmograph Daytona Posts: 70	If the magic has gone from that particular watch ask them to change it.

5 February 2015, 08:32 AM	#8
Balsquat "TRF" Member Join Date: Jan 2013 Location: Canada Posts: 222	Had an issue with my speedy a few months after purchase too. No big deal, warranty covered it and works like new. Goes along with owning a mechanical watch. Had a similar issue with a sub not keeping time. It can happen and you deal with it. I never regretted either purchase.

14 February 2015, 01:46 AM	#9
Miguelon "TRF" Member Join Date: Jan 2015 Location: NYC Posts: 68	Just a quick update for those that were kind enough to respond...So I took my Speedy to the Omega Boutique in NYC where I bot it and I told them that I would like to replace it with a new one given the malfunctioning chronograph and fact that I bot it only 4 weeks ago. The took the watch in for service and told me that they found a speck of dust or particle which was not allowing the "hammer" to reset properly thus causing the second and minute counter of the chronograph to reset all over the place. The told me that there was nothing wrong the watch...BUT...they would be happy to replace it with a new one given that it was only 4 weeks old and they did want me to be happy and maintain their brand reputation ect...I was pretty thrilled. Especially because I've dinged up the watch quite a bit in a month of wearing it so now I get a new watch which I will try and be much more careful with. I can't believe they replaced it but I think it was the right thing to do...Yeah for Omega customer service.

14 February 2015, 03:58 AM	#10
Kringkily "TRF" Member Join Date: Aug 2011 Real Name: George Location: New York Watch: Speedmaster, Rolex Posts: 3,082	Glad it is all sorted out. I mean if you paid for retail, replacing it is the least of their concerns if it is right. They will probably break down the piece and use it for repair parts if anything. Enjoy!

15 February 2015, 04:30 PM	#11
Gunnar Banned Join Date: Feb 2015 Location: Oz Posts: 109	That was well sorted. What speedy pro did you get - hestalite or sapphire??

16 February 2015, 04:03 AM	#12
Cesium133 "TRF" Member Join Date: Sep 2012 Location: USA Posts: 2,037	Another example of Omega's reputation for excellent customer service. Glad it worked out for you. Enjoy the Speedy!

16 February 2015, 07:12 AM	#13
tylerad1 "TRF" Member Join Date: Oct 2010 Location: MI Posts: 812	Wow!! Way to go Omega customer service! Love hearing stories like this!

16 February 2015, 10:11 AM	#14
Urosfan "TRF" Member Join Date: Oct 2012 Location: NYC Watch: Me now Posts: 19,372	Glad it worked out

17 February 2015, 10:56 PM	#15
TheBluePrince "TRF" Member Join Date: Dec 2009 Location: London Posts: 2,081	I've had multiple Speedmaster Pro's (different ltd editions) from new with faults and issues, in the end I stopped buying. YMMV but ime it is common for them to have faults from new. I wish I'd gotten the same level of customer service that the OP here got although mine were from an AD not the Omega boutique.

21 February 2015, 01:27 AM	#17
landroverking "TRF" Member Join Date: Dec 2008 Real Name: Jay Location: TEXAS Watch: Daytona Posts: 7,648	The big problem with so many high end watches, you just don't know how long it sat in the display case. I too had a SMP that needed service within the first three months.

22 February 2015, 11:56 AM	#19
BLACKHORSE 6 "TRF" Member Join Date: May 2013 Real Name: Dave Location: USA Watch: Rolex SS Daytona Posts: 2,679	Glad it ended well for you. The Speedy Pro is a great watch.

23 February 2015, 02:41 AM	#20
DCheeta "TRF" Member Join Date: Jun 2013 Real Name: Dave Location: NYC Posts: 7,181	Glad it worked out. My Speedy Pro is my most accurate reliable watch.

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