Help! Scratch on a brand new watch purchased. (116713LN)

[Chadridv]

Originally Posted by AK797

Dude, you've got a great username, so relax and live up to it.

haha that is a great user name!

[xbox]

If the AD is taking it back in, then maybe just go for an all SS model, as it'll be scuffed worse after 15mins of desktop diving

That, or keep the plastics on until its "just your watch".

FWIW, couple of days of MacBook Air v new Subc:

[Chadridv]

Originally Posted by xbox

If the AD is taking it back in, then maybe just go for an all SS model, as it'll be scuffed worse after 15mins of desktop diving

That, or keep the plastics on until its "just your watch".

for right or wrong, i'm pretty sure the OP's issue is not that his watch is prone to scratches and more so that he walked out of the AD with a scratch on a brand new watch.

nice ink btw!

[augustusblack]

Mostly a lurker but felt obliged to chime in... The fact is, it is your responsibility to check the watch before you leave the store... I am not inferring that you are a dishonest person but you could have very easily scratched the watch and the AD is in no way required to replace it... As some have stated, it would have been acceptable for him to polish... Shit happens and I would be very comfortable going back to that AD based on the fact that they didn't hesitate to offer a replacement... Great customer service in my opinion!!!

If you purchased a new car, would you not do an inspection before you signed all of the paperwork and drove off the lot? I'll bet if you came back and complained about a scratch 30 minutes after you drove off the lot they wouldn't offer to replace ;)

[RHIII]

The first scratch is always the worst. I really dont see a real issue here, nor would I qualify it as an unpleasant visit.

My 2 cents - keep the watch...Let them make it up to you on another purchase.

PCLs are going to patina overtime anyway - and the clasp is going to be the first thing to scratch. If it were me (which I know is easy to say) -- I wouldnt bother with a new one. Now if it were on the bezel or crystal...may be different.

[xbox]

Originally Posted by Chadridv

for right or wrong, i'm pretty sure the OP's issue is not that his watch is prone to scratches and more so that he walked out of the AD with a scratch on a brand new watch.

nice ink btw!

I do get it, but sometimes people inadvertently pursue a direction that ends up causing further issues and hassle.

To over scrutinise the replacement would be very tempting, when in the cold light of day, 5mins of AD polishing would have the thing back to 100%.

Cheers on the ink

[Mastergreenhand]

Originally Posted by superdog

I am confused with this thread.

I honestly don't get your problem.

If anything the dealer went above and beyond. Yet, you are trying to find ways to be upset?

Bottom line is that you walked out. Anything can happen in 30 seconds, let alone 30 minutes. The fact that he is replacing it without hesitation is super.

Personally, I am more suspicious of you than the AD.

^^ This. Sorry OP, but you sound very unreasonable to me. I'm really annoyed by your posts. I'm sure you won't be back posting here unless you find another problem. If you have higher expectations, maybe try another brand.

[RHIII]

How about look at it this way...the first blemish is out of the way!!!! Wear it - and don't worry!!!

I KNOW scratches hurt - believe me - but they're gonna happen either way.

We ALL - well most of us love to baby our watches ...but deep down in order to TRULY enjoy them - they MUST be worn...and with wear comes scratches and dings and so on. It's inevitable. We're all gonna scratch them, knock them on something etc. Those things aren't gonna "hurt" a Rolex!!!

[Furbo]

Get used to scratches ASAP or you'll be buying new Rolex every day.

[rockandrolex]

Originally Posted by Mastergreenhand

^^ This. Sorry OP, but you sound very unreasonable to me. I'm really annoyed by your posts. I'm sure you won't be back posting here unless you find another problem. If you have higher expectations, maybe try another brand.

I'm sorry that my posting was annoying to you just like yours do the same to me.
How do you know I won't be back posting here unless I find another problem?

[rockandrolex]

Originally Posted by Furbo

Get used to scratches ASAP or you'll be buying new Rolex every day.

Thanks for the suggestions. I have no issue to see scratches landing on my watch during wearing.
Cheers!

[superdog]

Originally Posted by rockandrolex

Thank you all for your inputs, I really appreciate it.
I just want to find an AD that I can really trust, because I do have plan to get a steel/gold Daytona soon. Probably more in the future. Just as what the sales guy told me "nobody buy just one Rolex".

If that was just a scratch, I would easily convince myself that it was just overlooked by the AD. But as you guys can see in the picture, it is a very obvious blemish, with a diameter of about 15mm. It is really difficult to believe that a professional AD would overlook that. For me, that's almost impossible.

I heard from another forum that a guy purchased a Sub in Toronto and the second day he found a scratch and the AD refused to replace it.

In case that I didn't notice that blemish until the next day. I might have ended up with the same fate and would be refused to get a replacement.

I understand that the gold part is easy to get scratches. But that's a different topic. I paid for a brand new watch, am I supposed to get one with such a big blemish?

I am not a picky customer at all. I just want to be treated fairly.
I just moved to this town and I don't know this AD at all. I don't want to be taken advantage of. I didn't choose to drive 30km to buy in downtown Toronto just because I want to give business to a local dealer, although all of my friends recommend to buy at the AD in downtown Toronto.

Really didn't expect this. I'm sorry if I over react. When I called the AD 'Is it normal that I found a scratch on the watch?', he said 'no, it is not normal.'
Also the AD told this to me: you spent this amount of money, of course you should get a new one.

That's again a bit confusing. You question if you might not have noticed it, what you fate would have been. But you blame the AD for missing it. Or, you are implying that he saw it and then tried to trick you into keeping up.

But when you called he validated all of your concerns and agreed with your perspective. And he readily agreed to swap it out for you.

Yet, you feel something is wrong?

Confused.

I think you should give this guy a bit of slack. People miss things. Sometimes they have a lot in their mind. Sometimes they are busy. Sometimes people make mistakes.

It's not a lack of mistakes that makes a successful person, it's how they handle their mistakes. Appears he is handling them like a champ.

[fullcourt]

and people wonder wonder why rolex owners get a bad name 8^)....there's a scratch on his watch, his ad offers to replace it and then he goes on a public forum and bashes them??!!

lofl, how rich of a story is that.

sorry dude, stop acting like an @$$ and take the watch back to the ad and get a new one or deal with the scratch.

scratches happen all the time to everyone....if you don't want any scratches don't wear the watch....lol, these posts continue to crack me up.

hagd

[rockandrolex]

Guys, I really have no issue to have scratches during use and wearing it.
But I also didn't expect such a blemish with my new watch when AD handed it over to me.

I simply can't understand how come they could overlook it, provided that it is not small or negligible.

Yes I'm posting on a public forum but I didn't disclose which AD it is. Some one PMed me and asked me which AD it is but I didn't say. I don't want to judge an AD for just my personal experience.

However When I recalled the purchasing process, I just feel a little shady. Yes, that's how I feel now.
No one introduced how to operate this watch; no one offered to examine or check this watch.
I walked in, asked for a GMT 2 two tones. Settled the price, then they took the watch to the room at back, packed everything. Didn't even remind me to check it.

If I didn't notice the blemish until tomorrow, I don't know whether they would just refuse taking it back.

I have my own business. I have been seeing picky customers from time to time so when I'm shopping, I try to be considerate and polite.
But if someone wants to trick me or take advantage of me, I won't let it go easily.

[augustusblack]

Get the replacement and go to another AD for service and warranty work... Problem solved unless you are having buyers remorse and looking are for him to refund your money???

[Blong]

Originally Posted by rockandrolex

Guys, I really have no issue to have scratches during use and wearing it.
But I also didn't expect such a blemish with my new watch when AD handed it over to me.

I simply can't understand how come they could overlook it, provided that it is not small or negligible.

Yes I'm posting on a public forum but I didn't disclose which AD it is. Some one PMed me and asked me which AD it is but I didn't say. I don't want to judge an AD for just my personal experience.

However When I recalled the purchasing process, I just feel a little shady. Yes, that's how I feel now.
No one introduced how to operate this watch; no one offered to examine or check this watch.
I walked in, asked for a GMT 2 two tones. Settled the price, then they took the watch to the room at back, packed everything. Didn't even remind me to check it.

If I didn't notice the blemish until tomorrow, I don't know whether they would just refuse taking it back.

I have my own business. I have been seeing picky customers from time to time so when I'm shopping, I try to be considerate and polite.
But if someone wants to trick me or take advantage of me, I won't let it go easily.

Dude you are creating a mountain from a mole hill.... No one is trying to trick you.... This is not a big problem and the AD is fixing it... Get your new watch next week double check it before you leave and MOVE ON WITH YOUR LIFE!

[rockandrolex]

No I'm not looking for a refund. I want a brand new watch asap. That's it.

I just don't get it why they could 'overlook' that blemish and why they tried me in that way.
Just because I am new to this town? Just because I am an immigrant to Canada, not local?

I didn't want to bring it up, but here you go: I do feel hate and discrimination everywhere in Canada.

Thank you.

[fullcourt]

Originally Posted by rockandrolex

Guys, I really have no issue to have scratches during use and wearing it.
But I also didn't expect such a blemish with my new watch when AD handed it over to me.

I simply can't understand how come they could overlook it, provided that it is not small or negligible.

Yes I'm posting on a public forum but I didn't disclose which AD it is. Some one PMed me and asked me which AD it is but I didn't say. I don't want to judge an AD for just my personal experience.

However When I recalled the purchasing process, I just feel a little shady. Yes, that's how I feel now.
No one introduced how to operate this watch; no one offered to examine or check this watch.
I walked in, asked for a GMT 2 two tones. Settled the price, then they took the watch to the room at back, packed everything. Didn't even remind me to check it.

If I didn't notice the blemish until tomorrow, I don't know whether they would just refuse taking it back.

I have my own business. I have been seeing picky customers from time to time so when I'm shopping, I try to be considerate and polite.
But if someone wants to trick me or take advantage of me, I won't let it go easily.

it is your responsibility to look over your watch before you leave the shop, no one else's. the ad made you an exceptional offer, to come here and 'bash' them even without naming them is pretty childish.

be happy they didn't tell you to go pound sand, which they would have been 100% correct in doing, i'm sure you would have come here and bashed them here as well.

sh!t happens all the time, they made you a reasonable offer take them up on it and move on. lol

[mike]

Originally Posted by fullcourt

and people wonder wonder why rolex owners get a bad name 8^)....there's a scratch on his watch, his ad offers to replace it and then he goes on a public forum and bashes them??!!

lofl, how rich of a story is that.

sorry dude, stop acting like an @$$ and take the watch back to the ad and get a new one or deal with the scratch.

scratches happen all the time to everyone....if you don't want any scratches don't wear the watch....lol, these posts continue to crack me up.

hagd

Exactly. This is what this forum has become.

Done.