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bjavor · 31 October 2015, 09:48 PM

I have read here and also in other places that warranty cards will not be honored unless it is presented by the person who's name is on the card.

What does this mean in practice? If someone buys a new watch with x years of warranty and then sells it the next day. The new owner will have no warranty at all?

Racerdj · 31 October 2015, 09:54 PM

This is totally incorrect. As long as the warranty card has not expired, service will be done regardless of the name on the card. This from personal experience.

Old Expat Beast · 31 October 2015, 09:57 PM

The warranty follows the watch (internationally), not the owner. Any name, or no name on the card, it should still be valid within the warranty period.

Chadridv · 31 October 2015, 10:05 PM

One point that seems to consistently be up for argument is that, if you present a warranty card that does not match your name you would need a bill of sale from the person you bought it from (matching the name on the card) for a proper transfer.

Don't kill the messenger folks! All I will say about it is, that is what the rep at RSC NY told me face to face, and that is what others around here have also echoed.

My experience at RSC NY is that they've been quite reasonable and it seems like chances are they will honor the watch's warranty anyway, but I was told this is the official policy. Just what I was told!

Director EDTF · 31 October 2015, 10:26 PM

I purchased a used Pelagos several months ago that was running fast so I dropped it off at the NYC RSC which is a short walk from where I work. My name obviously was NOT on the warranty card and did NOT have any issues!! I have read on here that some folks have had to show a bill of sale but that has not happened to me!!

Racerdj · 31 October 2015, 10:35 PM

Quote:

Originally Posted by Chadridv

One point that seems to consistently be up for argument is that, if you present a warranty card that does not match your name you would need a bill of sale from the person you bought it from (matching the name on the card) for a proper transfer.

I was not asked for a bill of sale or receipt.

RichM · 31 October 2015, 10:58 PM

I was asked for the Bill of Sale by RSC NYC for a watch that I purchased from an AD here in NJ. My name was on the card.

The watch was 6 months past the warranty period and they told me they would consider fixing the watch for free. The watch (GMT) was losing 20 seconds every 10 hours. So I complied.

They did do a complete movement overhaul for free but did not give me the usual 2 year warranty you get after a service. The watch is now running fine.

bjavor · 31 October 2015, 11:10 PM

OK. Thanks guys!

Upon closer inspection I may have misunderstood what I read...
This is a quote from the "Rolex FAQ & FACTS" thread found here on this forum:

"Rolex will not honor a warranty, without the original paperwork or card properly filled out and belonging to the original purchaser."

On second reading I think I may have misunderstood it originally. Instead, now it seems to just say that you need the correct warranty card. The one that was given to the original purchaser...

Chadridv · 1 November 2015, 12:11 AM

Quote:

Originally Posted by Racerdj

I was not asked for a bill of sale or receipt.

as stated previously...

Quote:

Originally Posted by Chadridv

My experience at RSC NY is that they've been quite reasonable and it seems like chances are they will honor the watch's warranty anyway, but I was told this is the official policy. Just what I was told!

Chadridv · 1 November 2015, 12:12 AM

Quote:

Originally Posted by Rich Mickol

I was asked for the Bill of Sale by RSC NYC for a watch that I purchased from an AD here in NJ. My name was on the card.

The watch was 6 months past the warranty period and they told me they would consider fixing the watch for free. The watch (GMT) was losing 20 seconds every 10 hours. So I complied.

They did do a complete movement overhaul for free but did not give me the usual 2 year warranty you get after a service. The watch is now running fine.

Nice to hear! My experiences at RSC NY have always been good.

RHIII · 1 November 2015, 12:18 AM

Your name, no name, different name...shouldn't present any issues. I concur with the masses

Mr. K · 1 November 2015, 01:44 AM

If you are the original buyer or not, bottom line, Rolex will just do the work for free. Does not matter how many times it has changed hands, if it is within the warrantee, it is my understanding, they will just do it.

So technically this or that? Does not matter. Real world, they back up their product if you buy used, grey, whatever...

And they should.

T. Ferguson · 1 November 2015, 04:07 AM

Quote:

Originally Posted by Chadridv

One point that seems to consistently be up for argument is that, if you present a warranty card that does not match your name you would need a bill of sale from the person you bought it from (matching the name on the card) for a proper transfer.

Don't kill the messenger folks! All I will say about it is, that is what the rep at RSC NY told me face to face, and that is what others around here have also echoed.

My experience at RSC NY is that they've been quite reasonable and it seems like chances are they will honor the watch's warranty anyway, but I was told this is the official policy. Just what I was told!

Well, if that's the official policy it is not stated in the warranty so I'm afraid it doesn't carry much weight. According to the written warranty the watch and it's valid card are all that's required. I've seen countless warranties where it is stated that proof of purchase is required. The Rolex warranty expressly does not require this documentation.

Keep in mind that in the USA by law the warranty follows the watch, i.e. it is transferable from owner to owner. Therefore, countless situations exist where the claimant would logically not have the original invoice. For example, they bought the watch used (maybe even from an AD) or they received it as a gift.

Now, it is reasonable for the RSC to require the original invoice if the claimant doesn't have a valid warranty card. In this case the RSC is extending a courtesy since they are not obligated to provide warranty service if you can't produce the card.

Of course, the RSC can attempt to deny service without the invoice, and if the claimant let's them get away with it, it worked. But that response wouldn't fly with me.

TheRolexKingofLV · 1 November 2015, 05:03 AM

Quote:

Originally Posted by Old Expat Beast

The warranty follows the watch (internationally), not the owner. Any name, or no name on the card, it should still be valid within the warranty period.

X2...from experience.

Globule · 1 November 2015, 06:24 AM

When I took Mrs G's DJ to the London RSC for regulation a few weeks ago, they never asked to see the warranty card.

31 October 2015, 09:48 PM	#1
bjavor "TRF" Member Join Date: Sep 2015 Location: Geneva Posts: 56	Warranty question I have read here and also in other places that warranty cards will not be honored unless it is presented by the person who's name is on the card. What does this mean in practice? If someone buys a new watch with x years of warranty and then sells it the next day. The new owner will have no warranty at all? Last edited by bjavor; 31 October 2015 at 09:49 PM.. Reason: grammar

31 October 2015, 09:54 PM	#2
Racerdj 2024 Pledge Member Join Date: Apr 2013 Location: Indianapolis Watch: Patek-Philippe Posts: 16,832	This is totally incorrect. As long as the warranty card has not expired, service will be done regardless of the name on the card. This from personal experience. __________________ Rolex and Patek Philippe

31 October 2015, 10:58 PM	#7
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,614	I was asked for the Bill of Sale by RSC NYC for a watch that I purchased from an AD here in NJ. My name was on the card. The watch was 6 months past the warranty period and they told me they would consider fixing the watch for free. The watch (GMT) was losing 20 seconds every 10 hours. So I complied. They did do a complete movement overhaul for free but did not give me the usual 2 year warranty you get after a service. The watch is now running fine. __________________ "I love to work at nothing all day" TRF #139960

1 November 2015, 06:24 AM	#15
Globule "TRF" Member Join Date: Apr 2015 Real Name: G. L. O. Bule Location: UK Watch: out for snakes. Posts: 271	When I took Mrs G's DJ to the London RSC for regulation a few weeks ago, they never asked to see the warranty card. __________________ House guarded by Rottweiler three days a week ... guess which days.

31 October 2015, 09:57 PM	#3
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,794	The warranty follows the watch (internationally), not the owner. Any name, or no name on the card, it should still be valid within the warranty period.

31 October 2015, 10:05 PM	#4
Chadridv 2024 Pledge Member Join Date: Oct 2014 Real Name: Chadri Location: LI, NY Watch: 116610LV Posts: 11,357	One point that seems to consistently be up for argument is that, if you present a warranty card that does not match your name you would need a bill of sale from the person you bought it from (matching the name on the card) for a proper transfer. Don't kill the messenger folks! All I will say about it is, that is what the rep at RSC NY told me face to face, and that is what others around here have also echoed. My experience at RSC NY is that they've been quite reasonable and it seems like chances are they will honor the watch's warranty anyway, but I was told this is the official policy. Just what I was told!

31 October 2015, 10:26 PM	#5
Director EDTF 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Nelson Location: Central, NJ Posts: 2,466	I purchased a used Pelagos several months ago that was running fast so I dropped it off at the NYC RSC which is a short walk from where I work. My name obviously was NOT on the warranty card and did NOT have any issues!! I have read on here that some folks have had to show a bill of sale but that has not happened to me!!

31 October 2015, 11:10 PM	#8
bjavor "TRF" Member Join Date: Sep 2015 Location: Geneva Posts: 56	OK. Thanks guys! Upon closer inspection I may have misunderstood what I read... This is a quote from the "Rolex FAQ & FACTS" thread found here on this forum: "Rolex will not honor a warranty, without the original paperwork or card properly filled out and belonging to the original purchaser." On second reading I think I may have misunderstood it originally. Instead, now it seems to just say that you need the correct warranty card. The one that was given to the original purchaser...

1 November 2015, 12:18 AM	#11
RHIII Member Join Date: Jul 2014 Real Name: Roger Location: ... Watch: AP/Rolex/PP Posts: 6,309	Your name, no name, different name...shouldn't present any issues. I concur with the masses

1 November 2015, 01:44 AM	#12
Mr. K "TRF" Member Join Date: May 2005 Real Name: Mark Location: Seattle-ish Posts: 6,074	If you are the original buyer or not, bottom line, Rolex will just do the work for free. Does not matter how many times it has changed hands, if it is within the warrantee, it is my understanding, they will just do it. So technically this or that? Does not matter. Real world, they back up their product if you buy used, grey, whatever... And they should.

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