Warranty follows watch or owner?

[RolexxxeloR]

Originally Posted by T. Ferguson

Well, I respect that. Personally, new or used I'm not worried about it. As far as I know no one around here has been absolutely refused warranty work on a watch with a warranty card. Bottom line is certainly Rolex USA knows the law.

I know the warranty follows the watch; you know the warranty follows the watch... However, for those who think otherwise, then certain options (grey market) must be eliminated. It's all about one's personal peace of mind...

[DCgator]

Originally Posted by RolexxxeloR

I know the warranty follows the watch; you know the warranty follows the watch... However, for those who think otherwise, then certain options (grey market) must be eliminated. It's all about one's personal peace of mind...

Question for clarification - Do you mean the sellers on this forum are comparable to/are considered as grey market?

[fskywalker]

Originally Posted by AK797

Warranty follows the Cardholder.

This is my understanding as well.

[brettpaul]

To summarise the thread to date:

1. Warranty follows watch no matter where it is purchased.
2. RSC must honor warranty if within warranty period and not stolen.
3. NYC RSC are d-bags!

Think that about covers it!

[T. Ferguson]

Originally Posted by DCgator

Question for clarification - Do you mean the sellers on this forum are comparable to/are considered as grey market?

Well, maybe reseller is a better word but yes, same difference. The potential problem is in the wording of the Rolex warranty which states in part

"...the watch was sold to a consumer by the official Rolex jeweler whose name appears on the card..."

The sticking point is highlighted. It is debatable whether a watch sold by an AD to a TRF reseller constitutes being sold to a "consumer" for purposes of the warranty. But they would have to have a valid reason/documentation to support this in order to refuse warranty service, like if the name on the warranty card said Jomashop. The fact the watch came from a foreign AD is not sufficient in my book for them to require you to prove the watch isn't grey market.

In my opinion, this whole thing is bogus anyway. Virtually every single watch out there came through an AD originally anyway. For Rolex to try to put the onus on consumers to police it's dealer network because they can't control them from discounting product out the backdoor is BS.

[RolexxxeloR]

Originally Posted by DCgator

Question for clarification - Do you mean the sellers on this forum are comparable to/are considered as grey market?

If you sell Rolex watches but are not an AD, in my book, you're grey market--you're not "authorized". Grey market, black market, trusted sellers, etc..., they all have one thing in common: Not ADs.

By the way, I'm not saying our sellers on here our bad, selling fakes, nor anything else. I actually think they are trustworthy. That being said, if YOU are someone who DOES have questions in regards to issues like warranty, authenticity, internet transactions, etc..., then using a non-AD is not in your best interest.

[jbenjamin1]

Chiming in... (and mucking the waters a bit more)

I bought a pre-owned Rolex from Govberg card date December 2015 and the name was of someone else naturally. Govberg was the original seller of the watch to that individual and they were the AD on the card.

I called Rolex asking if I would still get the warranty even though my name wasn't on the card and they said yes. I did reference it is sold by Govberg and they are the name on the card as well but they weren't overly concerned with it.

The lady put me on hold and just came back saying as long as it isn't opened or modified by someone else I am good to go. She didn't even say I needed a receipt or anything (which I did have anyways). She also confirmed 5 years as well .

One rule of thumb that applies to all facets of life... "if it's not in writing, it never happened". Who knows what the case will be if I ever do come in to get it serviced -__-

[Dom_Rellik]

Originally Posted by jbenjamin1

Who knows what the case will be if I ever do come in to get it serviced -__-

exactly!

[kjhawkm]

I purchased a 2003 Y serial Explorer II 16570 and have had it for 2+ weeks now. Since the day I got it, it's been running 18 seconds fast. It was serviced at RSC in September, 2014 and I have the card. So I have 7 months left of warranty on it. Luckily I live in Dallas, and I plan on taking it in tomorrow along with the card to have it regulated. I have hesitated thus far because I've enjoyed wearing it but I want to just go ahead and get it taken care of at this point. I am not expecting any issues (warranty should travel with watch ), but I will let you all know if any arise.

[kjhawkm]

As stated above, I dropped off my watch at RSC Dallas this morning. I told the receptionist it was running 18 seconds fast and presented my RSC warranty card which I got when I bought the watch second hand a few weeks ago. She handed the card back to me and asked me to take a seat and they would examine the watch for 10 minutes and get back to me.

I never brought up that I wasn't the original owner or the owner at the time of service. 10 minutes later she came back out and confirmed it was running fast, gave me a claim check and said they would regulate and it would be ready in about 2 weeks.

Easy in, easy out.

So in this case, warranty follows watch.

[Sublover2166]

Originally Posted by RolexxxeloR

If you sell Rolex watches but are not an AD, in my book, you're grey market--you're not "authorized". Grey market, black market, trusted sellers, etc..., they all have one thing in common: Not ADs.

By the way, I'm not saying our sellers on here our bad, selling fakes, nor anything else. I actually think they are trustworthy. That being said, if YOU are someone who DOES have questions in regards to issues like warranty, authenticity, internet transactions, etc..., then using a non-AD is not in your best interest.

My watch came from a seller here on the forum. Not grey market. I specified to the seller I wanted a watch sourced from a USA A.D., not from overseas. These guys will usually do whatever they can to make you happy. They CAN source you a domestic watch, but it may cost you a bit more because they make out better sourcing watches from Europe because of the exchange rate. So, if a warranty issue pops up which most likely it won't, I have a warranty card from a US dealer properly filled out and no worries about the whole grey market thing and RSC shenanigans.

[RolexxxeloR]

Originally Posted by Sublover2166

My watch came from a seller here on the forum. Not grey market. I specified to the seller I wanted a watch sourced from a USA A.D., not from overseas. These guys will usually do whatever they can to make you happy. They CAN source you a domestic watch, but it may cost you a bit more because they make out better sourcing watches from Europe because of the exchange rate. So, if a warranty issue pops up which most likely it won't, I have a warranty card from a US dealer properly filled out and no worries about the whole grey market thing and RSC shenanigans.

You can use any color you like to describe the market itself, but still, you didn't purchase your watch from an AD. That part can't be disputed.

I purchase from the AD for the following reasons: 1) I want there to be no question of ANYTHING. 2) I like doing the deal physically in person. 3) I'm not comfortable doing deals over the internet when you start talking in the tens of thousands of dollars.

Now, do I think you're getting a perfectly fine watch from DavidSW? Yes. I just handle my business differently. That's all.

[RichM]

Originally Posted by Sublover2166

My watch came from a seller here on the forum. Not grey market. I specified to the seller I wanted a watch sourced from a USA A.D., not from overseas. These guys will usually do whatever they can to make you happy. They CAN source you a domestic watch, but it may cost you a bit more because they make out better sourcing watches from Europe because of the exchange rate. So, if a warranty issue pops up which most likely it won't, I have a warranty card from a US dealer properly filled out and no worries about the whole grey market thing and RSC shenanigans.

I do the same thing. Living in NJ, my watches have been sent to the NYC RSC. I didn't want any problems.

I just sent my YM to them with my US AD card and had no problems. If that same watch had an overseas card, you can bet dollars to donuts they would have asked for the BOS.
Now if you actually bought the watch overseas, then you would have no problem supplying them with the BOS. If you bough it here, get ready for a fight.

Just sayin'

[AK797]

Originally Posted by RolexxxeloR

You can use any color you like to describe the market itself, but still, you didn't purchase your watch from an AD. That part can't be disputed.

I purchase from the AD for the following reasons: 1) I want there to be no question of ANYTHING. 2) I like doing the deal physically in person. 3) I'm not comfortable doing deals over the internet when you start talking in the tens of thousands of dollars.

Now, do I think you're getting a perfectly fine watch from DavidSW? Yes. I just handle my business differently. That's all.

These are resellers so it is really just a secondary market ie a used market. Grey market really means things imported illegally so taxes have not been paid.

[RolexxxeloR]

Originally Posted by AK797

These are resellers so it is really just a secondary market ie a used market. Grey market really means things imported illegally so taxes have not been paid.

I can go along with you on that... I think that's fair.

[Patton250]

Originally Posted by subtona

RSCNY:
when you come in for service the protocol in my typical experience is as follows:

*Please place your watch on the tray

*Please present your documentation and ID

*please fill out this form and sign it.

*What is the problem with the watch?

*Please have a seat.
your watch is then taken into the roller derby rink... Oops I mean the service area.

*in about 15 minutes or more they return after recording all of your watches information, serial number (prying off your bracelet to access the number when needed) and your own.
(This is your opportunity to find the ham handed marks that were put on your watch in the roller derby rink...oops I mean service area)

*RSCNY if at all possible, then explains to you why your watch will not be covered under warranty with a down their nose attitude.



Actual Example:

RSC: "sir your warranty is void because the original signature has been covered over."
(how I received the watch preowned)

ME: I pick up the warranty card and effortlessly peel off the piece of white tape exposing the original name and hand back the warranty card.

RSC: "oh, ok"



RSCNY is all too eager to not service your watch under warranty, furthermore in my experience, the entire customer service is blatantly skewed towards satisfying the wishes of RSCNY with at best secondary regard to complete disregard for their customers service wishes.

I strongly suspect it is likely the attitude of 1 particular manager whom has a bug up his butt and has the decision making ability to make RSCNY among the worst service experiences available, both in the manner the employees address the customers and the attention to care and detail in the roller derby rink... Oops I meant to say service area.



Rant over:)

That was awesome but very sad. I truly hope you were grossly exaggerating however I'm quite sure you were not.

[Sublover2166]

Originally Posted by RolexxxeloR

You can use any color you like to describe the market itself, but still, you didn't purchase your watch from an AD. That part can't be disputed.

I purchase from the AD for the following reasons: 1) I want there to be no question of ANYTHING. 2) I like doing the deal physically in person. 3) I'm not comfortable doing deals over the internet when you start talking in the tens of thousands of dollars.

Now, do I think you're getting a perfectly fine watch from DavidSW? Yes. I just handle my business differently. That's all.

All good. To each his own.

[DOUBLE 0 SE7EN]

I had my hulk serviced in its first year. It follows the watch..