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oledurt · 25 January 2017, 06:10 AM

2 and a half months ago I purchased my first Rolex an Explorer II. I purchased it from an AD where I live. Within days I noticed the date not working correctly.

It would get stuck in between numbers and would not change smartly like it is supposed to do.

I took it back to the AD, and they sent it to Rolex for warranty service. After one month I received it back, and the date mechanism worked fine.

It has been a month since I have had it back, and now I have some type of smudge that has appeared underneath the Cyclopes. It almost looks like a smudge from glue fumes.

What I mean is if you look closely you can sort of see color in the smudge.

So I called the AD again, and they were very apologetic, and seemed to be a little embarrassed. They said they would make it right.

Personally, I am very unhappy with this as you can imagine. I have barely had this watch on my wrist for a month in the two and half months I have owned it.

I feel for this expensive of a watch these issue are totally and completely unacceptable.

Perhaps they can remove and replace the cyclops to correct this, but I am not happy at all about a brand new watch having to be serviced twice in two months.

How should I deal with the AD what should I ask for? Anyone have any experience with a lemon Rolex?

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MonBK · 25 January 2017, 06:11 AM

For starters ask to return it?

beshannon · 25 January 2017, 06:14 AM

Quote:

Originally Posted by MonBK

For starters ask to return it?

Agreed.

This is frustrating. If they will not accept a return, then ask for some other accommodation.

sensui · 25 January 2017, 06:29 AM

Some people are more immune to issues than others.....I've collected many watches and have seen issues come and go. This doesn't sound major and if the dealers are making it right I would leave it @ that...that's what the warranty is for. That's me personally though.....don't sweat it being away for a bit now, just leaves more problem free time for you to enjoy when you get it back.

BigCFM · 25 January 2017, 06:38 AM

I think you're well within your rights to have a replacement issued. Brand new should be faultless and this watch clearly is not.

blue16613 · 25 January 2017, 06:49 AM

Quote:

Originally Posted by MonBK

For starters ask to return it?

"What he said."

oledurt · 25 January 2017, 07:12 AM

I will ask them to exchange it. I want them to take this back, and I will pick a different one, and start over. I will let you know how it goes.

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natosub · 25 January 2017, 07:24 AM

Quote:

Originally Posted by MonBK

For starters ask to return it?

Quote:

Originally Posted by blue16613

"What he said."

x3

Iloreyix · 25 January 2017, 08:16 AM

Regardless - let us know!

desidd · 25 January 2017, 11:48 AM

I had a lemon Deepsea. The watch stopped working intermittently. I sent it in and Rolex had it for a few weeks. When I got it back I went outside from the cold ac to the humid Florida air and the watch fogged up on the inside. When it went back to Rolex, they determined that the stem was cracked (probably during the first repair). I worked with my dealer on a refund.

Afghanvet · 25 January 2017, 11:54 AM

Frustrating... shouldn't have to deal with that with Rolex. Good luck and keep us posted.

ilovewatchestoo · 25 January 2017, 04:10 PM

I would have e returned the watch the first time and asked for a new one, but that is in the past. Now you have a tougher time to get them to exchange for a brand new watch but that is what I would demand. Nicely and professionally but a new watch needing to be opened twice forget that.

T. Ferguson · 25 January 2017, 04:23 PM

Did you post here about the date changing issue when that first appeared? I ask because others occasionally have had that problem (I did as well with my GMT on certain dates) and that was an easy DIY fix, involving nothing more than manually winding forward and back thru midnight a few times on the problem days to unstick them. This may have avoided the missed time while at the RSC and now the smudge apparently left by a technician eating a candy bar while he was working on your watch.

Sorry to hear about the smudge issue. Stuff happens. Ultimately it will be made right, if not with a new watch.

oledurt · 25 January 2017, 04:53 PM

Quote:

Originally Posted by T. Ferguson

Did you post here about the date changing issue when that first appeared? I ask because others occasionally have had that problem (I did as well with my GMT on certain dates) and that was an easy DIY fix, involving nothing more than manually winding forward and back thru midnight a few times on the problem days to unstick them. This may have avoided the missed time while at the RSC and now the smudge apparently left by a technician eating a candy bar while he was working on your watch.

Sorry to hear about the smudge issue. Stuff happens. Ultimately it will be made right, if not with a new watch.

Yes I researched, and found that fix before I sent it to Rolex. I ran through date wheel at least 10 times forward and backward. It did not work.

I am going to ask the AD to exchange it for a sub date which was my second choice. My sales rep gave me her cell, and promised to make it right so we will see what they say.

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T. Ferguson · 25 January 2017, 11:28 PM

Quote:

Originally Posted by oledurt

Yes I researched, and found that fix before I sent it to Rolex. I ran through date wheel at least 10 times forward and backward. It did not work.

I am going to ask the AD to exchange it for a sub date which was my second choice. My sales rep gave me her cell, and promised to make it right so we will see what they say.

Best of luck.

Eatapp · 26 January 2017, 12:06 AM

Good luck. Exchange sounds like a reasonable solution. Interesting you are thinking of changing models.

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SeaDweller50 · 26 January 2017, 12:09 AM

Good luck, you'll love the Sub Date.

RRGHOST1 · 26 January 2017, 12:17 AM

He is probably thinking 'Well I don't want another Explorer11 as the first one wasn't any good' I would stick with the first choice.

oledurt · 26 January 2017, 02:39 AM

Quote:

Originally Posted by RRGHOST1

He is probably thinking 'Well I don't want another Explorer11 as the first one wasn't any good' I would stick with the first choice.

I love the polar explorer II, but I really loved both the EX II and the Sub Date had a hard time deciding.

I think that this time I will go for the Sub. I feel an exchange is fair to me and the dealer.

I wish I could have both

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oledurt · 28 January 2017, 10:01 AM

The AD allowed me to exchange it I am now the owner of a new Sub Date. Hopefully this one will be perfect.

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droptopman · 28 January 2017, 10:02 AM

Nice outcome. Congrats!

Iloreyix · 28 January 2017, 10:34 AM

OK - but...
need some pictures - or we aren't sure...

oledurt · 28 January 2017, 02:13 PM

Quote:

Originally Posted by Iloreyix

OK - but...
need some pictures - or we aren't sure...

They just got it from Rolex today, had not even been put in the case. They gave me $100 coupon for my trouble as well.

Sales rep looked at the ex II under the scope and could see the spot on the cyclops they did not know what it was, but told me they were going to send it back to Rolex again.

Nevertheless, I am very happy with the Sub.

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oledurt · 29 January 2017, 01:52 PM

24 hours later this watch is amazing I love it! -1 sec in 24 hours. Happy Rolex owner.

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Bigsykedaddy · 29 January 2017, 02:05 PM

Congratulations on your new Sub Date! She's a beauty! Wear it in the best of health man

Andad · 29 January 2017, 02:10 PM

Good outcome.

porschejeff · 30 January 2017, 09:23 AM

Great outcome, smart choice. If you don't ask you don't get!

CalSRQ1 · 30 January 2017, 12:21 PM

Congrats and sounds like AD handled it well in the end.

25 January 2017, 06:10 AM	#1
oledurt "TRF" Member Join Date: Nov 2016 Location: Papillion, NE Posts: 15	Need help and advice. 2 and a half months ago I purchased my first Rolex an Explorer II. I purchased it from an AD where I live. Within days I noticed the date not working correctly. It would get stuck in between numbers and would not change smartly like it is supposed to do. I took it back to the AD, and they sent it to Rolex for warranty service. After one month I received it back, and the date mechanism worked fine. It has been a month since I have had it back, and now I have some type of smudge that has appeared underneath the Cyclopes. It almost looks like a smudge from glue fumes. What I mean is if you look closely you can sort of see color in the smudge. So I called the AD again, and they were very apologetic, and seemed to be a little embarrassed. They said they would make it right. Personally, I am very unhappy with this as you can imagine. I have barely had this watch on my wrist for a month in the two and half months I have owned it. I feel for this expensive of a watch these issue are totally and completely unacceptable. Perhaps they can remove and replace the cyclops to correct this, but I am not happy at all about a brand new watch having to be serviced twice in two months. How should I deal with the AD what should I ask for? Anyone have any experience with a lemon Rolex? Sent from my iPad using Tapatalk

25 January 2017, 11:54 AM	#11
Afghanvet "TRF" Member Join Date: Jan 2015 Location: Virginia Watch: Subs, SD4K Posts: 2,272	Frustrating... shouldn't have to deal with that with Rolex. Good luck and keep us posted. __________________ Subaholics Anonymous

25 January 2017, 04:23 PM	#13
T. Ferguson "TRF" Member Join Date: Oct 2012 Location: Left Coast Posts: 7,025	Did you post here about the date changing issue when that first appeared? I ask because others occasionally have had that problem (I did as well with my GMT on certain dates) and that was an easy DIY fix, involving nothing more than manually winding forward and back thru midnight a few times on the problem days to unstick them. This may have avoided the missed time while at the RSC and now the smudge apparently left by a technician eating a candy bar while he was working on your watch. Sorry to hear about the smudge issue. Stuff happens. Ultimately it will be made right, if not with a new watch. __________________ *Some days it's just not worth chewing through the restraints.*

26 January 2017, 12:17 AM	#18
RRGHOST1 "TRF" Member Join Date: Dec 2009 Real Name: luke standing Location: england Watch: Rolex TT SubC Blue Posts: 3,992	He is probably thinking 'Well I don't want another Explorer11 as the first one wasn't any good' I would stick with the first choice. __________________ RRGHOST1

29 January 2017, 02:10 PM	#26
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,488	Good outcome. __________________ E

25 January 2017, 06:11 AM	#2
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	For starters ask to return it?

25 January 2017, 06:29 AM	#4
sensui 2024 Pledge Member Join Date: Jan 2016 Location: San Diego, CA Posts: 12,437	Some people are more immune to issues than others.....I've collected many watches and have seen issues come and go. This doesn't sound major and if the dealers are making it right I would leave it @ that...that's what the warranty is for. That's me personally though.....don't sweat it being away for a bit now, just leaves more problem free time for you to enjoy when you get it back.

25 January 2017, 06:38 AM	#5
BigCFM "TRF" Member Join Date: Dec 2016 Real Name: Chris Location: London Watch: this Space [ ] Posts: 1,830	I think you're well within your rights to have a replacement issued. Brand new should be faultless and this watch clearly is not.

25 January 2017, 07:12 AM	#7
oledurt "TRF" Member Join Date: Nov 2016 Location: Papillion, NE Posts: 15	I will ask them to exchange it. I want them to take this back, and I will pick a different one, and start over. I will let you know how it goes. Sent from my iPad using Tapatalk

25 January 2017, 08:16 AM	#9
Iloreyix "TRF" Member Join Date: Oct 2016 Location: Atlanta, GA Watch: 114060 Sub-C Posts: 513	Regardless - let us know!

25 January 2017, 11:48 AM	#10
desidd "TRF" Member Join Date: Feb 2016 Location: St. Johns Posts: 41	I had a lemon Deepsea. The watch stopped working intermittently. I sent it in and Rolex had it for a few weeks. When I got it back I went outside from the cold ac to the humid Florida air and the watch fogged up on the inside. When it went back to Rolex, they determined that the stem was cracked (probably during the first repair). I worked with my dealer on a refund.

25 January 2017, 04:10 PM	#12
ilovewatchestoo "TRF" Member Join Date: Feb 2015 Real Name: Eric Location: California Watch: 114060 Posts: 425	I would have e returned the watch the first time and asked for a new one, but that is in the past. Now you have a tougher time to get them to exchange for a brand new watch but that is what I would demand. Nicely and professionally but a new watch needing to be opened twice forget that.

26 January 2017, 12:06 AM	#16
Eatapp "TRF" Member Join Date: Jan 2014 Location: Austin, TX Watch: 114300 Blue Posts: 480	Good luck. Exchange sounds like a reasonable solution. Interesting you are thinking of changing models. Sent from my iPhone using Tapatalk

26 January 2017, 12:09 AM	#17
SeaDweller50 "TRF" Member Join Date: Feb 2012 Real Name: Sandy Location: England. Watch: 14060M 2 liner Posts: 3,204	Good luck, you'll love the Sub Date.

28 January 2017, 10:01 AM	#20
oledurt "TRF" Member Join Date: Nov 2016 Location: Papillion, NE Posts: 15	The AD allowed me to exchange it I am now the owner of a new Sub Date. Hopefully this one will be perfect. Sent from my iPad using Tapatalk

28 January 2017, 10:02 AM	#21
droptopman "TRF" Member Join Date: Jun 2015 Real Name: Mark Location: Washington State Watch: SUBS and GMT's! Posts: 9,664	Nice outcome. Congrats!

28 January 2017, 10:34 AM	#22
Iloreyix "TRF" Member Join Date: Oct 2016 Location: Atlanta, GA Watch: 114060 Sub-C Posts: 513	OK - but... need some pictures - or we aren't sure...

29 January 2017, 01:52 PM	#24
oledurt "TRF" Member Join Date: Nov 2016 Location: Papillion, NE Posts: 15	24 hours later this watch is amazing I love it! -1 sec in 24 hours. Happy Rolex owner. Sent from my iPad using Tapatalk

29 January 2017, 02:05 PM	#25
Bigsykedaddy "TRF" Member Join Date: Nov 2016 Real Name: Anthony Location: Florida Watch: LVc \| SubC Posts: 2,285	Congratulations on your new Sub Date! She's a beauty! Wear it in the best of health man

30 January 2017, 09:23 AM	#27
porschejeff "TRF" Member Join Date: Oct 2012 Real Name: Jeff Location: Michigan Watch: DD 228238 Posts: 2,459	Great outcome, smart choice. If you don't ask you don't get!

30 January 2017, 12:21 PM	#28
CalSRQ1 2024 SubLV41 Pledge Member Join Date: Nov 2016 Real Name: Chris Location: Florida USA Watch: 5513 Posts: 719	Congrats and sounds like AD handled it well in the end.

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