Possible 3186 design flaw?

[RickB8960]

Originally Posted by 77T

Well they should do a fine job. Have you considered escalating for some latitude? Because an early failure, the service was required in light of the spring’s inherent design issue (I wouldn’t say “flaw” at the outset).

Perhaps a discounted fee?


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I would be happy with a discount. Just some acknowledgement that an issue exists and I would certainly not have my watch in service if it weren’t for this issue. I decided to reach out to a few customer service managers and they have opened a ticket and sent it to NY so we’ll see.

[RickB8960]

Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)

[bill_5r]

Originally Posted by SearChart

I believe that later 3186 movemets are already equipped with the updated spring from the factory. Don't worry, it is a fine movement.

Any idea when the new spring was introduced? I have a Explorer II with the 3186 movement that was serviced in late 2016, was the updated spring already in service at that point?

[SearChart]

Originally Posted by bill_5r

Any idea when the new spring was introduced? I have a Explorer II with the 3186 movement that was serviced in late 2016, was the updated spring already in service at that point?

Yes, the newer type spring was already in use in 2016, your should have it.

[brandrea]

We are lucky to have you here Bas
Thank you for sharing your knowledge and insight with us

[SearChart]

Originally Posted by RickB8960

Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)

Good for you! Glad it worked out

[SearChart]

Originally Posted by brandrea

We are lucky to have you here Bas
Thank you for sharing your knowledge and insight with us

I'm flattered, thanks!
I still have a lot to learn

[77T]

Originally Posted by RickB8960

Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)

Congrats on that

And you’re back on the path...


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[Andad]

Looks like you weren't speaking for Rolex with the 'too bad'.

[SearChart]

Originally Posted by directioneng

Looks like you weren't speaking for Rolex with the 'too bad'.

That is usually their attitude unfortunately... But I'm glad it worked out for Rick

[cht]

Originally Posted by RickB8960

Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)

wow, great news!

WHo were you emailing?

Did they say how much?
10%? 50%?

[RickB8960]

Originally Posted by cht

wow, great news!

WHo were you emailing?

Did they say how much?
10%? 50%?

Thee person I emailed who sent the email to customer support was Tania Winter, she is the head of client relations and is in Switzerland.

I was given a 40% discount. They also offered to service just the movement for free but I opted to get the full service because the GMT is my daily.

Thanks for info everyone.

[Chunky]

Just curious, I picked up my brand new BLNR in May
2018. Has this problem been resolved or will I have to wait for problems or service ?

[joli160]

see post 34

[Beckster]

Originally Posted by RickB8960

Thee person I emailed who sent the email to customer support was Tania Winter, she is the head of client relations and is in Switzerland.

I was given a 40% discount. They also offered to service just the movement for free but I opted to get the full service because the GMT is my daily.

Thanks for info everyone.

Hmm. Can anyone explain the difference between a service for the movement and a full service. Thanks!

[SearChart]

Originally Posted by Beckster

Hmm. Can anyone explain the difference between a service for the movement and a full service. Thanks!

One is just the movement, with new gaskets I suppose but no polishing, the other is movement, gaskets and polishing.

[Beckster]

Originally Posted by SearChart

One is just the movement, with new gaskets I suppose but no polishing, the other is movement, gaskets and polishing.

Thanks Bas.

[sheldonsmith]

Originally Posted by RickB8960

Looks like my emails did the trick. Rolex reached out to me and they are going to discount the full service. The quick response and acknowledgment of the issue has me satisfied. On to the next piece :)

What was the email address that you used?

[sheldonsmith]

I had a similar issue with my 216570 Exp II with a 3187 movement. The only difference between a 3187 and 3186 is the size of the main plate (larger for the larger case and dial), and a larger date wheel to accompany the larger dial. The spring was replaced at service with no issues.



I have more info on this at https://www.minus4plus6.com/216570.php#service

-Sheldon

[wisguy]

I sold a V Serial GMTIIc to a friend and he just had that issue, the hand date started ratating freely when adjusted and then it wouldn't move.

Took it in for service and yes, they will not charge for the part, but still... Understand things go wrong from time to time, but something so simple happening to Rolex.

Other higher end brands get flamed when they have issues, why does Rolex get a free pass?

[Chunky]

Originally Posted by joli160

see post 34

Thanks!

[cajerseyboy]

Originally Posted by SearChart

Yes, the newer type spring was already in use in 2016, your should have it.

I usually hang out on the general discussion forum...then I come here and read about this issue and start to sweat. I also just purchased a BLNR and was happy to see that the issue has been addressed.

Your knowledge is appreciated! Now I will head back to the general forum so I don’t find more issues with my timepieces. Lol.


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