![]() |
ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
![]() |
#1 |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
Screwed by Tournaeu AD huntington station,NY
Hello all,
So I've been on the list for a batman for a while now. Thursday night I finally get a call saying that the watch would be there in Sunday or Monday and that I should come in to put down the full deposit. I let the salesman know I live 45 miles away and would like to pay over the phone but he told me it's against Rolex policy, understandable. I then told him that I would be on the way. I proceeded to call him when I was 20 minutes away to let him know. Then once more when I was five minutes away at which point he told me someone came in and just bought the watch! It was a horrible experience but im not sure there's much I can do about it now. Does anyone know of any AD's in NY that currently have one? And are they all like this? Thanks Sent from my iPhone using Tapatalk |
![]() |
![]() |
![]() |
#2 |
Banned
Join Date: Jul 2011
Location: Oregon
Posts: 5,150
|
|
![]() |
![]() |
![]() |
#3 |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
|
![]() |
![]() |
![]() |
#4 |
"TRF" Member
Join Date: Apr 2015
Location: Houston
Posts: 17,619
|
and on the phone. Usually its $3.99 a minute. Check your phone bill
![]() Sorry ![]()
__________________
Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition) |
![]() |
![]() |
![]() |
#5 |
"TRF" Member
Join Date: Jul 2017
Real Name: Mike
Location: New England
Posts: 1,754
|
That's very frustrating, I'm sorry. I've heard nothing but bad things about Tournaeu.
|
![]() |
![]() |
![]() |
#6 |
Banned
Join Date: Sep 2014
Location: SoCal
Posts: 2,405
|
Very sorry to hear this
Tournaeu has always been a bad company |
![]() |
![]() |
![]() |
#7 |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
I know this is a stretch but anyone know of any AD's with a BLNR right now?
Sent from my iPhone using Tapatalk |
![]() |
![]() |
![]() |
#8 |
2025 TitaniumYM Pledge Member
Join Date: Mar 2013
Location: usa
Posts: 19,737
|
Wow, that’s bad
|
![]() |
![]() |
![]() |
#9 |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
Thanks for all the replies. I like this forum!
Sent from my iPhone using Tapatalk |
![]() |
![]() |
![]() |
#10 |
2025 TitaniumYM Pledge Member
Join Date: Mar 2011
Location: N/A
Watch: 116500
Posts: 3,225
|
So sorry to hear this OP! You kept the sales associate (SA) in the loop along the way, they should have held the watch until you got there.
Was it sold by another SA who wasn't aware you were on the way or the same SA?
__________________
Rolex: 126334 (BL) | 116610LN | 116500LN (WT) | 116500LN (BK) | 126710BLRO | 116610LV | 116710BLNR |
![]() |
![]() |
![]() |
#11 |
Banned
Join Date: Jul 2011
Location: Oregon
Posts: 5,150
|
All flippancy aside, that really sucks. I'd be furious if it had happened to me, but as you say, what can you do? I'd say take your money elsewhere, but I'm at a loss as to tell you where, given the watch you're after. Best of luck all the same.
|
![]() |
![]() |
![]() |
#12 | |
"TRF" Member
Join Date: Apr 2015
Location: Houston
Posts: 17,619
|
Quote:
![]()
__________________
Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition) |
|
![]() |
![]() |
![]() |
#13 |
2025 TitaniumYM Pledge Member
Join Date: Jun 2008
Real Name: Matt
Location: Portland, OR
Watch: 116610LN, 116500LN
Posts: 1,387
|
Even with all the craziness going on today, that's absolutely infuriating. I'd be on the phone with the manager. If that doesn't work, go higher up in Tourneau. Terrible customer service.
Also, fwiw, "Rolex" does not have a policy regarding taking payment over the phone. Don't fall for that. It's completely up to the retailer. Many ADs have no problem taking a CC over the phone. |
![]() |
![]() |
![]() |
#14 |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
Thanks man hopefully something will pop up.
Sent from my iPhone using Tapatalk |
![]() |
![]() |
![]() |
#15 |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
Thanks that good info!
Sent from my iPhone using Tapatalk |
![]() |
![]() |
![]() |
#16 | |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
Quote:
Nope it was sold by the same person ! Sent from my iPhone using Tapatalk |
|
![]() |
![]() |
![]() |
#17 |
"TRF" Member
Join Date: May 2017
Real Name: Louis Nick Ric
Location: Michigan, USA
Watch: Blnr, Expll, Subs,
Posts: 10,176
|
To bad OP, you really got jerked around. Not being able to take a deposit over the phone? Rolex policy? that BS I gave deposits by phone when I was out of town. The problem was it being a hot model and you got passed over. There's more to come maybe you should deal with another AD and for a piece like that you may want to pay upfront. Good luck and don't give up !
Sent from my SM-G900V using Tapatalk |
![]() |
![]() |
![]() |
#18 | |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
Quote:
I actually did file a number of complains the next day i got a call from the asst manager saying that they will hold the next batman that comes in and give me a few days to pick it up. But who kmows when that will be/if theyre even telling the truth. Sent from my iPhone using Tapatalk |
|
![]() |
![]() |
![]() |
#19 |
Banned
Join Date: Jul 2011
Location: Oregon
Posts: 5,150
|
The problem with this recommendation is (1) the watch is already gone, and (2) even if it isn't, it would mean he's still doing business with Tourneau.
|
![]() |
![]() |
![]() |
#20 | |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
Quote:
I tried! I told him i would pay full deposit upfront he woukdnt take it. Sent from my iPhone using Tapatalk |
|
![]() |
![]() |
![]() |
#21 |
"TRF" Member
Join Date: Oct 2018
Real Name: Eli
Location: Naples,FL
Posts: 57
|
|
![]() |
![]() |
![]() |
#22 |
2025 TitaniumYM Pledge Member
Join Date: Mar 2015
Real Name: Richie
Location: "Nowhere Man"
Watch: out now,take care!
Posts: 30,335
|
That just plain sucks. They could have told the buyer that the watch was already spoken for, since they knew you were on your way.
What a bunch of a-holes. ![]() Sorry you lost out.
__________________
"I love to work at nothing all day" TRF #139960 |
![]() |
![]() |
![]() |
#23 |
"TRF" Member
Join Date: Aug 2006
Real Name: Scott
Location: GMT -7
Watch: GMT's & Sub's
Posts: 10,401
|
Poor form on their part.
__________________
"The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922 |
![]() |
![]() |
![]() |
#24 |
2025 Pledge Member
Join Date: Jun 2013
Location: ATL
Watch: 126610LV
Posts: 2,797
|
Maybe send Gerry Cooney over there to talk to the guy?
|
![]() |
![]() |
![]() |
#25 | |
"TRF" Member
Join Date: Apr 2015
Location: Houston
Posts: 17,619
|
Quote:
__________________
Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition) |
|
![]() |
![]() |
![]() |
#26 | |
2025 TitaniumYM Pledge Member
Join Date: Jun 2008
Real Name: Matt
Location: Portland, OR
Watch: 116610LN, 116500LN
Posts: 1,387
|
Quote:
No great options here, unfortunately. |
|
![]() |
![]() |
![]() |
#27 |
Banned
Join Date: Jul 2011
Location: Oregon
Posts: 5,150
|
|
![]() |
![]() |
![]() |
#28 |
Banned
Join Date: Jul 2011
Location: Oregon
Posts: 5,150
|
|
![]() |
![]() |
![]() |
#29 |
"TRF" Member
Join Date: Jun 2015
Location: USA
Watch: All
Posts: 5,410
|
In other news, (Tournaeu) what does one add to intastant water.
|
![]() |
![]() |
![]() |
#30 |
2025 Pledge Member
Join Date: Oct 2017
Location: nyc
Posts: 6,831
|
i only go to tourneau if i want to try something on, otherwise they really do suck for the most part. if you want good ADs you should go to jersey
|
![]() |
![]() |
![]() |
Currently Active Users Viewing This Thread: 2 (0 members and 2 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.