Service advice in NYC

[Desrochers]

Hello all, my Datejust has recently (over the past few weeks) started losing time noticeably, about two minutes a day for the past week, so I think it's probably time for a service. Forgive me if this has been covered before, but for some reason search is failing me this time. I'm in NYC, and I feel like there have been multiple lukewarm or not good reviews of Rolex NYC service center, but can't find reasons why, and also can't find any recommendations for watchmakers with parts accounts.

Any recommendations would be appreciated, thanks.

Chris

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[stidr]

RSC Texas highly recommended! Spend the $35ish and have it shipped to them. They will take care of you.

[Car32]

I posted a similar thread recently, ended up taking into NY RSC for the convenience. I hope

[Desrochers]

Originally Posted by Car32

I posted a similar thread recently, ended up taking into NY RSC for the convenience. I hope

Could you link the thread? I don't know if I just can't search on mobile or I'm just searching wrong, but I can't find anything.

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[Car32]

https://www.rolexforums.com/showthread.php?t=665564

[fsprow]

I have used the New York RSC several times and found them to be outstanding.

[RichM]

I have also used the NYC RSC for service. I also used them recently to size my OF. All with excellent results. A lot of the negativity comes from RSC making you jump through hoops for warranty work.

My suggestion, if you're in NYC, use the NYC RSC. If, and thats a big if, anything they do is not to your liking, they will make it right.

[t65tampa]

If I lived in NYC and had the ability to drop the watch off in person at the RSC for service, that is what I would do.

[Desrochers]

Thanks all. I guess I'll be dropping it off there on Monday. Have a great weekend.

[fsprow]

In case you haven’t been there, enter building on 53rd just east of 5th, check in with security, then to 5th floor.

[AJM914]

I used RSC NY and never had an issue

[CEITS]

Originally Posted by AJM914

I used RSC NY and never had an issue

What is the address for the RSC NY?

Also if I bought a watch from a grey dealer would I be able to there and check if it's authentic? May sound stupid but may have no other choice than buy from a grey if I am not willing to buy more than 1 watch for the forseeable future.

[Urosfan]

Originally Posted by CEITS

What is the address for the RSC NY?

Also if I bought a watch from a grey dealer would I be able to there and check if it's authentic? May sound stupid but may have no other choice than buy from a grey if I am not willing to buy more than 1 watch for the forseeable future.

665 fifth ave ny ny

[Desrochers]

Originally Posted by CEITS

What is the address for the RSC NY?



Also if I bought a watch from a grey dealer would I be able to there and check if it's authentic? May sound stupid but may have no other choice than buy from a grey if I am not willing to buy more than 1 watch for the forseeable future.

As stated a few posts above, entrance is on 53rd street, but the boutique entrance as I recall is on 5th Ave. I've been told bringing it in for a service estimate is as good as authentication, they'll tell you what needs to be replaced if it's not genuine.

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[wfxt]

I found the NY operation quite nice. Even though technically I was supposed to go upstairs for resizing, the boutique's serviceperson did a quick resizing of an oyster bracelet when I needed a quick link added near work. Even tolerated my sweaty post-workout self in the midst of the usual stream of HNW tourists shopping for the showroom's PM varieties.