Tourneau Service Center

[MortgageGuy]

Originally Posted by NYC6

As I said, checking back in with update.

Tourneau got the watch back to me in 3 weeks time. They regulated it to less than +1 second a day from the +8-10 it was running.
No damage to exterior of watch. I asked them to make sure they pressure tested it as Im a diver and dont want any issues at depth. They said they did. No charges, all covered under their extended warranty. Im very pleased with the service done.

Great to hear all is well and back to the way it should be

[mrbill2mrbill2]

Glad to hear all went well.

[Atlacatl]

Originally Posted by chiko323

Tourneau service center is good, thing is, I was told by a tourneau salesperson that they do not work on rolexes in the service center but send the watches to RSC...

I just had my Datejust serviced by Tourneau, and they worked on it in their Long Island City facility. I'm satisfied with the service but would definitely recommend you avoid them if possible.

Given how expensive it was for them to work on it (700 for a complete service), I expected them to live up to their prestige. However, I constantly had to follow up, and worst of all when the watch left the LIC facility, it went into limbo for five days. Neither the store nor the contact center knew where the watch was; needless to say I got seriously worried.

Perhaps the most disappointing thing was when I picked it up. The watch was handed to me wrapped in tissue paper and they said "your two year warranty starts now". And that was the end of the transaction.

The watch is running perfectly and the work done on it is great. But receiving it on tissue paper really brought the experience down, to sub standard levels