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caryyee · 23 August 2012, 09:34 PM

Arrrgh, not what you'd expect from a RSC! I thought every time they opened the back up, they would pressure test it when they screwed is back on again?

Keep us all informed of what happens, we'd all be greatly interested to hear!

HL65 · 23 August 2012, 09:59 PM

That is plain awful-hope they rectify situation quickly! Please update us and best of luck! Cheers,

exxondus · 23 August 2012, 10:08 PM

U guys are scaring me. I jus got my SubC back fr RSC after asking them to regulate it. Hope mine will be fine. Haven taken it to the pools yet.

But i did notice some additional scratches at the clasP area. But not too anal abt it tho

darkside7 · 23 August 2012, 10:13 PM

Hope everything works out

usmc · 23 August 2012, 10:28 PM

Keep us posted. I was going to wash my AK tonight, but having a second
thought...

buke45 · 23 August 2012, 10:47 PM

Ouch!!!

supertrooper · 24 August 2012, 12:13 AM

Damn, RSC really messed this one up. Isn't it S.O.P. for them to pressure test all oysters when it is opened up?

IMO, best solution is they give you a brand new watch, since this is still under warranty and it's obviously their fault, though that may be a long shot and I feel RSC will just give you endless reasons why a new watch is out of the question (ie. company policy, etc. etc.)

At any rate, I hope it gets straightened out to your ultimate satisfaction, and do keep us posted.

Horror stories like these (and there are plenty concerning RSC's worldwide), make you wonder if the price they are charging for "service", which by the way has increased faster than a speeding bullet through the years, is really worth it.

WyoWatch · 24 August 2012, 01:03 AM

I currently have my Sub at RSC Dallas for a bracelet issue under warranty. However they are going to open it up and regulate it at the same time. I just fired off an email and am also going to call today requesting that they pressure test it to its full 300m / 1000ft capacity while they have it. I would assume it IS S.O.P. but someone dropped the ball on Clark's watch and maybe a proactive request for pressure testing would make sure another does not slip through the cracks. I am really sorry you are having to deal with this Clark. Usually RSC Dallas has the best reputation of all the US service centers for competency.

hijo de la luna · 24 August 2012, 01:16 AM

This is really unbelievable. Hopefully an oversight and ROLEX RSC Dallas should make every effort to make it right for you Clark. Totally unacceptable and really unfortunate.

handsfull · 24 August 2012, 01:58 AM

New dial
New hands
Full movement service

Anything less is unacceptable given the fact that your out your watch and the time absorbed into this debacle. That is just plain SLOPPY work, sad.

Jsan20 · 24 August 2012, 02:00 AM

Wow that sucks

Lanfor · 24 August 2012, 02:01 AM

Wow, that's absolutely terrible ! Get it back to them and get it sorted ASAP. I hope everything goes well for you

A.J.R. · 24 August 2012, 02:05 AM

I hope this mess gets resolved soon for you!

bewithabob · 24 August 2012, 02:11 AM

Dallas RSC owes you a complete service or a new watch. Chances are you will get the former, not the latter. Hope this is quickly resolved to your satisfaction.

Solidarity · 24 August 2012, 02:54 AM

I am sure they will do the right thing. I would obviously demand a full movement servicing and new dial/hands.

Oh and be happy you caught this while it was still under warranty.

zeuloa · 24 August 2012, 04:27 AM

Quote:

Originally Posted by kilyung

Wow, that's just incompetence. The caseback should have been torqued to 5Nm and the watch checked for water resistance before being handed over. They'll now have to service the watch completely - full strip down.

Yes, and i wouldn't want to be whoever worked on your watch and sent it out without a pressure test.

montpyt · 24 August 2012, 04:40 AM

Somehow I think they will try to pass the blame onto the OP and deny any wrongdoing. I hope that isn't the case, but in this day and age no one wants to take responsibility for anything.

etp095 · 24 August 2012, 04:43 AM

Quote:

Originally Posted by montpyt

Somehow I think they will try to pass the blame onto the OP and deny any wrongdoing. I hope that isn't the case, but in this day and age no one wants to take responsibility for anything.

I also think this would be their first move.

GeoGio Greece · 24 August 2012, 06:09 AM

A watch that got water inside needs a full service, cleaning with special chemical agent to avoid rust and then lubrication.

A dial that got wet, will either show stains, or in a worse case it will flake the color from the base in some time. So, it also needs change.

The effect of water on the hands is obvious, so I will not speak about it.

I hope that You will manage to get them do what they have to do, though they will try to put the blame on you for misuse.

All the best !

gwozhog · 24 August 2012, 12:22 PM

I spoke with RSC Dallas over the phone and told them what happened. She gave me a case number and watch is in the mail. Until they have the watch and figure out the problem she said she could not talk about a resolution. So the waiting game begins. I will keep you guys posted. Thanks everyone.

kxux · 24 August 2012, 12:28 PM

Quote:

Originally Posted by gwozhog

I spoke with RSC Dallas over the phone and told them what happened. She gave me a case number and watch is in the mail. Until they have the watch and figure out the problem she said she could not talk about a resolution. So the waiting game begins. I will keep you guys posted. Thanks everyone.

Good luck. I hope they make it right since it definitely looks like their booobooo. Sorry to hear you need to deal with this mess.

RC2 · 24 August 2012, 12:42 PM

Please keep us updated. That is terrible.

Hairdude1 · 24 August 2012, 12:57 PM

Sorry to hear man

wineguy · 24 August 2012, 01:22 PM

I had my 16610 Sub serviced by RSC and to be honest, I wasn't really impressed. Isn't there a sticky in the tech section on TRF that mentions an actual watchmaker never touches a watch at the RSC until the timing stage?

I think RSC is over-hyped.

DJJon · 24 August 2012, 01:23 PM

Quote:

Originally Posted by etp095

I also think this would be their first move.

No one knows for sure what RSC will do or say, but I will be surprised if they blame the OP for not screwing down the crown. That would send the message that they don't trust any of their loyal customers, who pay big bucks for these watches.

Keep us posted and Good Luck !

z32turbo · 24 August 2012, 01:41 PM

Clark, I know this has to be frustrating. Keep up the patience and I sincerely hope RSC takes care of the Sub to your complete satisfaction. Can't wait to read about the results. I hope it comes back quickly.

warren G. · 24 August 2012, 01:44 PM

That sucks man, your Sub sure had a rough journey. First the scratch bezel, dust on your dial, and now this. I send my GMTc to RSC Dallas a few days ago. I'm still waiting for their call. I'll definitely remind them to pressure test my watch.

subtona · 24 August 2012, 01:48 PM

that just stinks!

hope it turns out better than new ... full service is minimum!

apply this where needed

http://www.youtube.com/watch?v=gh_UF1ELYrY

roadcarver · 24 August 2012, 01:53 PM

Good luck, and sorry to hear on what happened to your sub.

Z-Sub · 24 August 2012, 01:53 PM

Yikes. Hope this resolves soon.

Do you have a picture of the watch before you mailed it?

23 August 2012, 09:59 PM	#32
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 63,981	That is plain awful-hope they rectify situation quickly! Please update us and best of luck! Cheers, __________________ *SPEM SUCCESSUS ALIT*

24 August 2012, 02:01 AM	#42
Lanfor "TRF" Member Join Date: Jun 2011 Real Name: Matt Location: London Watch: Submariner-16610LV Posts: 1,798	Wow, that's absolutely terrible ! Get it back to them and get it sorted ASAP. I hope everything goes well for you __________________ Rolex Submariner - 16610LV

24 August 2012, 02:05 AM	#43
A.J.R. "TRF" Member Join Date: Jun 2011 Real Name: AJ Location: Oregon Watch: SUBC, DJII Posts: 1,827	I hope this mess gets resolved soon for you! __________________

24 August 2012, 02:11 AM	#44
bewithabob "TRF" Member Join Date: Jan 2008 Real Name: Bob Location: Dallas, Texas Watch: Daytona Meteorite Posts: 3,417	Dallas RSC owes you a complete service or a new watch. Chances are you will get the former, not the latter. Hope this is quickly resolved to your satisfaction. __________________ meteor flying to Earth onto my wrist... 116509 Daytona Meteorite, 116520 Daytona Black, 116710 GMTIIC, 16013 DATEJUST, CARTIER SANTOS 100 W20090X8, IWC Big Pilot, IWC Top Gun "Everything works out in the end. If it hasn't worked out, it's not the end."

24 August 2012, 02:54 AM	#45
Solidarity "TRF" Member Join Date: Jun 2011 Location: NYC Watch: GMT 16700, DSSD Posts: 181	I am sure they will do the right thing. I would obviously demand a full movement servicing and new dial/hands. Oh and be happy you caught this while it was still under warranty. __________________ - "The wolf climbing the hill is hungrier than the wolf on the top of the hill..." - "Yeah, but if the wolf wants the food, it's there"

23 August 2012, 09:34 PM	#31
caryyee "TRF" Member Join Date: Mar 2012 Real Name: A Location: Austin, TX Posts: 2,180	Arrrgh, not what you'd expect from a RSC! I thought every time they opened the back up, they would pressure test it when they screwed is back on again? Keep us all informed of what happens, we'd all be greatly interested to hear!

23 August 2012, 10:08 PM	#33
exxondus "TRF" Member Join Date: May 2009 Location: Singapore Posts: 568	U guys are scaring me. I jus got my SubC back fr RSC after asking them to regulate it. Hope mine will be fine. Haven taken it to the pools yet. But i did notice some additional scratches at the clasP area. But not too anal abt it tho

23 August 2012, 10:13 PM	#34
darkside7 "TRF" Member Join Date: Dec 2006 Real Name: Eddie Location: Austin Tx Watch: Sub-C Posts: 510	Hope everything works out

23 August 2012, 10:28 PM	#35
usmc "TRF" Member Join Date: May 2008 Location: Wash. DC Metro Watch: AK Posts: 63	Keep us posted. I was going to wash my AK tonight, but having a second thought...

23 August 2012, 10:47 PM	#36
buke45 Banned Join Date: Jun 2010 Real Name: Juan Location: Ponce, PR Watch: Your Butt Posts: 1,464	Ouch!!!

24 August 2012, 12:13 AM	#37
supertrooper "TRF" Member Join Date: Feb 2010 Location: Philippines Posts: 208	Damn, RSC really messed this one up. Isn't it S.O.P. for them to pressure test all oysters when it is opened up? IMO, best solution is they give you a brand new watch, since this is still under warranty and it's obviously their fault, though that may be a long shot and I feel RSC will just give you endless reasons why a new watch is out of the question (ie. company policy, etc. etc.) At any rate, I hope it gets straightened out to your ultimate satisfaction, and do keep us posted. Horror stories like these (and there are plenty concerning RSC's worldwide), make you wonder if the price they are charging for "service", which by the way has increased faster than a speeding bullet through the years, is really worth it.

24 August 2012, 01:03 AM	#38
WyoWatch "TRF" Member Join Date: Oct 2009 Real Name: Chad Location: USA Watch: 1675 GMT and Sub C Posts: 1,443	I currently have my Sub at RSC Dallas for a bracelet issue under warranty. However they are going to open it up and regulate it at the same time. I just fired off an email and am also going to call today requesting that they pressure test it to its full 300m / 1000ft capacity while they have it. I would assume it IS S.O.P. but someone dropped the ball on Clark's watch and maybe a proactive request for pressure testing would make sure another does not slip through the cracks. I am really sorry you are having to deal with this Clark. Usually RSC Dallas has the best reputation of all the US service centers for competency.

24 August 2012, 01:16 AM	#39
hijo de la luna Member Join Date: Apr 2012 Location: Newark, DE Posts: 84	This is really unbelievable. Hopefully an oversight and ROLEX RSC Dallas should make every effort to make it right for you Clark. Totally unacceptable and really unfortunate.

24 August 2012, 01:58 AM	#40
handsfull "TRF" Member Join Date: Apr 2010 Real Name: J Location: The great Midwest Watch: youlookinat? Posts: 2,369	New dial New hands Full movement service Anything less is unacceptable given the fact that your out your watch and the time absorbed into this debacle. That is just plain SLOPPY work, sad.

24 August 2012, 02:00 AM	#41
Jsan20 "TRF" Member Join Date: Apr 2012 Real Name: James Location: Michigan Watch: 116613LB Posts: 861	Wow that sucks

24 August 2012, 04:40 AM	#47
montpyt "TRF" Member Join Date: May 2012 Real Name: Shawn Location: WPB, FL Watch: 116610LV "HULK" Posts: 1,095	Somehow I think they will try to pass the blame onto the OP and deny any wrongdoing. I hope that isn't the case, but in this day and age no one wants to take responsibility for anything.

24 August 2012, 06:09 AM	#49
GeoGio Greece "TRF" Member Join Date: Dec 2008 Real Name: George Location: Athens, Greece Watch: es --> A lot ! Posts: 2,327	A watch that got water inside needs a full service, cleaning with special chemical agent to avoid rust and then lubrication. A dial that got wet, will either show stains, or in a worse case it will flake the color from the base in some time. So, it also needs change. The effect of water on the hands is obvious, so I will not speak about it. I hope that You will manage to get them do what they have to do, though they will try to put the blame on you for misuse. All the best ! __________________ Rolex owner since 1971. 5513 and 16700 the loved ones. DJ WG Jubilee 16170 for wife - U series Oyster Perpetual WG 177234 for daughter V-series

24 August 2012, 12:22 PM	#50
gwozhog "TRF" Member Join Date: Apr 2011 Location: Point Blank, TX Posts: 2,894	E I spoke with RSC Dallas over the phone and told them what happened. She gave me a case number and watch is in the mail. Until they have the watch and figure out the problem she said she could not talk about a resolution. So the waiting game begins. I will keep you guys posted. Thanks everyone. __________________ I once dated a girl in high school and her dad told me I would never amount to anything. He was right

24 August 2012, 12:42 PM	#52
RC2 "TRF" Member Join Date: Sep 2009 Real Name: Rich Location: NC Watch: Rolex 1675 Posts: 2,359	Please keep us updated. That is terrible. __________________ Rich Member of Nylon Nation Red Sox Nation Instagram watchguy97

24 August 2012, 12:57 PM	#53
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Sorry to hear man

24 August 2012, 01:22 PM	#54
wineguy "TRF" Member Join Date: Jul 2012 Real Name: Mark Location: Portland, OR Watch: Rolex Submariner Posts: 36	I had my 16610 Sub serviced by RSC and to be honest, I wasn't really impressed. Isn't there a sticky in the tech section on TRF that mentions an actual watchmaker never touches a watch at the RSC until the timing stage? I think RSC is over-hyped.

24 August 2012, 01:41 PM	#56
z32turbo "TRF" Member Join Date: Apr 2009 Location: Sea Level Watch: Varies Posts: 6,877	Clark, I know this has to be frustrating. Keep up the patience and I sincerely hope RSC takes care of the Sub to your complete satisfaction. Can't wait to read about the results. I hope it comes back quickly. __________________ Instagram @z32turbo

24 August 2012, 01:44 PM	#57
warren G. "TRF" Member Join Date: Oct 2009 Real Name: Duy Location: New Orleans, LA Watch: Speedmaster 3861 Posts: 1,925	That sucks man, your Sub sure had a rough journey. First the scratch bezel, dust on your dial, and now this. I send my GMTc to RSC Dallas a few days ago. I'm still waiting for their call. I'll definitely remind them to pressure test my watch. __________________ De gustibus non est disputandum.

24 August 2012, 01:48 PM	#58
subtona "TRF" Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 26,530	that just stinks! hope it turns out better than new ... full service is minimum! apply this where needed http://www.youtube.com/watch?v=gh_UF1ELYrY __________________

24 August 2012, 01:53 PM	#59
roadcarver "TRF" Member Join Date: Aug 2006 Real Name: Vernon Location: C-a-n-a-d-a Watch: 16600 Posts: 5,641	Good luck, and sorry to hear on what happened to your sub. __________________ I'm just a cook...

24 August 2012, 01:53 PM	#60
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	Yikes. Hope this resolves soon. Do you have a picture of the watch before you mailed it? __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

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