scary ROO problem

[DreambreaX]

why recently there are many problems in AP movement.

"to break the rules you must first master them". the concept makes me lol.

[exiger77]

Rules now is sell 1st rectify later?? Similar case happen when I bought the ROO touring 2012, sent in for authenticity verification and got retain as they found the watch lacking of oil, after only 6 months of purchase. Kind of puzzling why after 6months and it is lacking of oil. I am surprise there are other people encountering same issues, assuming AP has high QC procedures.

I guess it will be safe to send in for a yearly check?

[Lamkyle]

I had the same problem with my 15400, stopping soon after winding. Brought it to repair after having it for 1 month only. Picked up 1 month later and seem to works fine. But another problem occured, it runs fast for about 30sec to 1 min per day. This really scared me. Obviously it then has much less wrist time and eventually sold it to fund my 5711 which runs perfectly fine till this moment. I know 324 calibre's date wheel also has a known problem but so far my 1yr old 5167 and 5711 are fine.

[diver2012]

Originally Posted by smeowly

i was told by the manager of the service centre over the phone to wind it 60 x and give it a try before bringing it in for servicing!

60 'winds' would equate to around 40 full turns of the crown - so that is correct.

[diver2012]

Originally Posted by DreambreaX

why recently there are many problems in AP movement.

"to break the rules you must first master them". the concept makes me lol.

There are 5 people on this thread who have reported problems...I don't really think it's a big enough sample size to assume anything considering 30k watches made a year. Things do go wrong with every brand from time to time and the general consensus is APSC are excellent at rectifying problems (must of which happen under warranty I should add).

I can't remember anyone coming on here with problems with a watch that is out of warranty?

Perhaps more QC should be done before the watch is sold to avoid this - but it would seem that any problems will be fixed under warranty and they tend not to recur.

[smeowly]

*update*

sent it in for repair yesterday and met a gentleman at the waiting area who was collecting his 2 ROOs. he said there is a big problem with the G and H series ROOs. all series before that do not have problems.

then the manager came out to have a word with us and we asked him what would be an acceptable number of defective watches. he said he was ok with 5 out of 100 being defective. both the other customer and i were quite shocked as we thought that was a very big number. imagine out of 10,000 watches, 500 are defective and the service manager is 'ok' with that number.

[s14roller]

First, that's his opinion. Second, when he stated that, in his mind I'm sure 95% trouble free was a fairly decent metric.

Like diver2012 pointed out, people chatting on forums is a fairly small amount relative to the overall market, and another thing to keep in mind is we will see posts on issues, but not many posts when things are going smooth.

[diver2012]

...and lets not forget it happens to all high end manufacturers...ask on the PP forum how many people have had the 'sticking date' problem...

[texex91]

Originally Posted by smeowly

*update*

sent it in for repair yesterday and met a gentleman at the waiting area who was collecting his 2 ROOs. he said there is a big problem with the G and H series ROOs. all series before that do not have problems.

then the manager came out to have a word with us and we asked him what would be an acceptable number of defective watches. he said he was ok with 5 out of 100 being defective. both the other customer and i were quite shocked as we thought that was a very big number. imagine out of 10,000 watches, 500 are defective and the service manager is 'ok' with that number.

I guess I got all 5 bad ones out of 100

I love AP's anyways...

[diver2012]

Originally Posted by texex91

I guess I got all 5 bad ones out of 100

I love AP's anyways...

I think you used all your luck up when it came to earning the money to pay for 5 AP's!

[Lamkyle]

Originally Posted by smeowly

*update*

sent it in for repair yesterday and met a gentleman at the waiting area who was collecting his 2 ROOs. he said there is a big problem with the G and H series ROOs. all series before that do not have problems.

then the manager came out to have a word with us and we asked him what would be an acceptable number of defective watches. he said he was ok with 5 out of 100 being defective. both the other customer and i were quite shocked as we thought that was a very big number. imagine out of 10,000 watches, 500 are defective and the service manager is 'ok' with that number.

95% passing rate simply is unacceptable in any manufacturing business IMO, I think the manager is taking a wild guess and think 95% will be pretty good but sure as h*ll it's not.

[smeowly]

Originally Posted by Lamkyle

95% passing rate simply is unacceptable in any manufacturing business IMO, I think the manager is taking a wild guess and think 95% will be pretty good but sure as h*ll it's not.

i agree. if it's a $300 nixon watch or something similar, 95% is fine.

but at the price point we pay for, it's not acceptable to me.

my rolex submariner is less than half the price of my ROO and twice as old and has never given a problem whatsoever.

[s14roller]

Originally Posted by smeowly

i agree. if it's a $300 nixon watch or something similar, 95% is fine.

but at the price point we pay for, it's not acceptable to me.

my rolex submariner is less than half the price of my ROO and twice as old and has never given a problem whatsoever.

Yes, but you are comparing a workhorse to a luxury item. I'm not saying AP shouldn't be more reliable, I'm just saying you need to know what you're buying into.

By your assumption, why wouldn't everyone just drive Hondas? It's a heck of a lot cheaper than the Range Rovers everyone likes that is basically the least reliable car ever lol. It's also a heck of a lot cheaper than half the cost.

[smeowly]

Originally Posted by s14roller

Yes, but you are comparing a workhorse to a luxury item. I'm not saying AP shouldn't be more reliable, I'm just saying you need to know what you're buying into.

By your assumption, why wouldn't everyone just drive Hondas? It's a heck of a lot cheaper than the Range Rovers everyone likes that is basically the least reliable car ever lol. It's also a heck of a lot cheaper than half the cost.

you've got a point there!

[benlee]

Originally Posted by smeowly

i agree. if it's a $300 nixon watch or something similar, 95% is fine.

but at the price point we pay for, it's not acceptable to me.

my rolex submariner is less than half the price of my ROO and twice as old and has never given a problem whatsoever.

I think it may have something to do with AP watches being hand assembled and finished vs Rolex that use Robots and assembly line in their production process. Hand assembled and finished renders a better quality ( at least appearance wise ) but have inherent higher margin of errors.

[El118]

Originally Posted by s14roller

Yes, but you are comparing a workhorse to a luxury item. I'm not saying AP shouldn't be more reliable, I'm just saying you need to know what you're buying into.

By your assumption, why wouldn't everyone just drive Hondas? It's a heck of a lot cheaper than the Range Rovers everyone likes that is basically the least reliable car ever lol. It's also a heck of a lot cheaper than half the cost.

True, but for car, it is not the workmanship i supposed but the production philosophy in getting things right to the details.

5 % defect rate (if that is true) is totally unacceptable for a high end brand irrespective of whatever excuse.

[DreambreaX]

Originally Posted by el118

5 % defect rate (if that is true) is totally unacceptable for a high end brand irrespective of whatever excuse.

this

[Dcmk]

Originally Posted by s14roller

I think you're going to have a hard time owning anything "nice" then.

Well if nice equals poor quality standard or checks then no thanks

[TC (Houston)]

Originally Posted by s14roller

Yes, but you are comparing a workhorse to a luxury item. I'm not saying AP shouldn't be more reliable, I'm just saying you need to know what you're buying into.

By your assumption, why wouldn't everyone just drive Hondas? It's a heck of a lot cheaper than the Range Rovers everyone likes that is basically the least reliable car ever lol. It's also a heck of a lot cheaper than half the cost.

Fwiw, the recent range rovers are really very reliable. We've had two over the last 5 years and neither have been back to the dealer other than for routine scheduled maintenance. It seems that a lot of luxury brands have stepped up their game as consumers have become less tolerant of quality compromises and there is plenty if competition.

[s14roller]

Originally Posted by TC (Houston)

Fwiw, the recent range rovers are really very reliable. We've had two over the last 5 years and neither have been back to the dealer other than for routine scheduled maintenance. It seems that a lot of luxury brands have stepped up their game as consumers have become less tolerant of quality compromises and there is plenty if competition.

I agree luxury brands have gotten more reliable as competition has really stepped up, the point I was trying to make was we all go into a high-end vehicle understanding that there's a decent chance it will not be as reliable as a Honda/Toyota.

This was the point I was trying to make to DCMK...if you add complexity/techology, nicer finishing, more human labor vs. robots, then there will be some variance. The exotic cars that are hand assembled, there will be some variance in how things will fit.

[dpkong]

Originally Posted by smeowly

*update*

sent it in for repair yesterday and met a gentleman at the waiting area who was collecting his 2 ROOs. he said there is a big problem with the G and H series ROOs. all series before that do not have problems.

then the manager came out to have a word with us and we asked him what would be an acceptable number of defective watches. he said he was ok with 5 out of 100 being defective. both the other customer and i were quite shocked as we thought that was a very big number. imagine out of 10,000 watches, 500 are defective and the service manager is 'ok' with that number.

If the manager is the same person I spoke and dealt with over my ROO issue, then you're in good hands.

I had issues with my ROO running fast when worn but fairly accurate when off the wrist. I had to fly in to Singapore just to have it looked at and repaired and it was all done within a month. It looks and runs absolutely lovely now and that manager ensured my trips to send and collect it were not in waste!

[masterserg]

Originally Posted by s14roller

decent chance it will not be as reliable as a Honda/Toyota.

Do you mean as in the recent sticky accelerator issues, the countless Toyota recalls and so on?

I think good quality is an objective measure irrespective of price point. Luxury does not mean a free pass with regards to the basic function of the object (car, watch, whatever) ... the same way a Toyota (or Rolex) is not inherently reliable.

If one is in the business of making timekeeping devices ... the devices should keep time, regardless of the brand. That obviously does not mean we cannot have the odd issue here and there but this should not be an expectation going in. Not with a Timex, not with an AP. Ideally speaking that is.

Unfortunately we live in a marketing driven world so price does not really mean much, other than a perception of quality which may or may not be there

[diver2012]

Let's just be grateful this doesn't happen when an AP 'fails'...

[Royalex]

[smeowly]

just received the diagnosis of my watch:

"The pivot of the great wheel has shown singes of wear which did damage the polished surface. We suspect that this did happen due to the fact that there was not a sufficient oil quantity at this particular baring jewel. As a result the friction did increase and a halt of the movement after a short period of time was unavoidable."

[masterserg]

So it is warranty service, right?

[smeowly]

Originally Posted by masterserg

So it is warranty service, right?

it is still under warranty