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padi56 · 11 November 2006, 09:01 PM

I phone HP up yesterday to arrange re delivery of my laptop which has been with them to be repaired,only a week old and the video card failed a NVIDIA GeForce 7600 . We arrange for it to be delivered this Friday afternoon, so I take the afternoon of my voluntary work to be home,good job still got my trusty PC.

During the conversation, the guy tells me that I just need to give the driver the laptop and nothing else. I tell him that they aren't picking up a laptop computer, they're delivering it back to me. Later in the conversation, the guy reminds me that I just need to give the driver the laptop and nothing else. I again remind the chappie, that I had just told him that he was delivering my computer, BACK TO ME AND NOT Bleeding PICKING IT UP!. At the end of the conversation, the utter totally thick dipstick tells me not to put any batteries in with the laptop, just the laptop, so I ask him if he's taking the utter bloody urine, and shouts down the phone that HE'S DELIVERING THE COMPUTER BACK TO ME AND NOT PICKING THE bleeding THING UP

"Sorry sir, of course.. my mistake.."

So I've taken the afternoon off work, see the van pull up, go down to open the door and the driver is STANDING THERE ASKING ME WHERE THE LAPTOP IS!!!

AAAAAAAHHHHHHHRRRRRRRRRGGGGGGGHHHHHHHHHHHHH!!!!!!! !

I've now been sitting here for 45 minutes listening every possible bleeding telephone song from the '80s with the occasional "you're call is being held in a queue, please wait for the first available operator" thrown in...

I really, really, really pity that poor chap who's brave enough to answer it.Customer service my ars#

astcell · 11 November 2006, 09:09 PM

Oh yes, they say "Your call is very important to us" but not important enough to hire people. Then they say "Please listen carefully as our menu options have changed effective January 2003." Do people call them that often? I would rather not call so often as to memorize what buttons I need to press, thank you!

mailman · 11 November 2006, 09:25 PM

Man that's friggin aggraviting. The last time the cable company had to come over to check internet connection was something like that.

I called on a Friday and sat and waited for the next available person. After about a 30 min wait someone finally answered. I went through all of the steps that "Stacey" on the other end told me to. Unplug the modem, restart the computer, still no results. Stacey then tells me that someone will be over the house on the following Thrusday between 1:00-6:00 pm. WTF, now I have to wait around for five hours, just like being on the phone.

So I take a half day off from work to wait for the tech to show up. Here's the problem. At 11:00 am my cell rings and I don't recognize the number, but answered it anyway. The lady on the other end said that she was with the cable company and that they would be there in 30 min. I said no way I'm still working. She goes on to tell me that I would have to re schedule my appt for another time. No way lady. Since when is 11:00 am fall between 1-6 pm? We wnet on for a few more minutes until I asked her to speak with her boss and he apologized and straightened everything out.

WTF? Customer service my a$$. I pay my bill on time everymonth and can't haggle over the outrageous rates that they charge so dammit when I have a problem I want it fixed in a reasonable amount of time and for them to live up to their end of the bargain. That's not asking for too much, is it?

padi56 · 11 November 2006, 11:18 PM

Yes Paulie its bloody frustrating and what I can see of it most customer after-sales service is bloody awful world wide.Take ISPs myself been with one for many years when it was Freeserve,then Wanadoo,and now orange.With speed from a dial up, to 512meg B/band then 1 meg up to 2meg and now a 8meg connection.But rang up to change my package,call centre yes sir we can upgrade you to a 1meg connection.I said I am on a 8meg connection already,Call centre person reply.No sir you are on a 512meg connection,(god give me strength).I replied that I have been on a 8meg connection for several months,and a 2meg before that for several years.But this ars#hole would not listen,as his computer screen was showing I had a 512meg service.So I asked him why they was charging me for a 8meg service instead of a 512meg, silence for a few seconds.Then come back Sir you are on a 512meg service.By now my urine is almost at boiling point,and I ask him how come my download speed varies between 7000-7650 Kbs.He then said I must have something wrong with my computer.I said sorry it must be your end the problem, for having such thick stupid employees.And just gave up and put the phone down,my connection is rock solid and very very quick.And not very very thick like that call centre idiot.

JJ Irani · 12 November 2006, 03:59 AM

Sorry to read about your woes, Padi. This should never have happened in an English speaking country!!

JJ

Rockrolex · 12 November 2006, 04:02 AM

Quote:

Originally Posted by JJ Irani

Sorry to read about your woes, Padi. This should never have happened in an English speaking country!!

JJ

The problem is, he was probably speaking to someone in India who was reading off a script.

JJ Irani · 12 November 2006, 04:03 AM

Quote:

Originally Posted by Rockrolex

The problem is, he was probably speaking to someone in India who was reading off a script.

Probably, but even those Indians would never have made such a cock-up!!

Rockrolex · 12 November 2006, 04:31 AM

Quote:

Originally Posted by JJ Irani

Probably, but even those Indians would never have made such a cock-up!!

You obviously haven't talked to the tech support ones that I have recently. My experience dealing with outsourced tech support is similar to Peter's. I end up hitting my head against the wall because it feels so good when I stop.

padi56 · 12 November 2006, 05:02 AM

Quote:

Originally Posted by Rockrolex

The problem is, he was probably speaking to someone in India who was reading off a script.

Game set and bloody match Ed it was,although he was very polite I bet his ears were on fire.Why are all these bloody call centres in India well we all know why, bloody cheap labour.And thats what counts today customer service is on the bottom.

Prince · 12 November 2006, 05:17 AM

Quote:

Originally Posted by padi56

...Why are all these bloody call centres in India well we all know why, bloody cheap labour.And thats what counts today customer service is on the bottom.

Well, you could always do this...

http://video.google.com/videoplay?do...rt+video&hl=en

JJ Irani · 12 November 2006, 05:24 AM

Quote:

Originally Posted by Prince

Well, you could always do this...

http://video.google.com/videoplay?do...rt+video&hl=en

Too damned funny, Allan. Wonder how they actually shot this whole video?

amanda · 12 November 2006, 03:50 PM

Quote:

Originally Posted by Rockrolex

The problem is, he was probably speaking to someone in India who was reading off a script.

Thats exactly what they do. They usually have an online schematic kinda deal where they ask you the Qs What OS are u using - MAC OSX ok they click on MAC OSX, then the software gives them more options... they ask you the questions, you respond they click again and so on... till eventually you get nowhere slowly and they say to you to reinstall windws or buy a new modem blah blah blah

I know this cos I did a 4 week stint (2 weeks was training) doing Tech Support for Bigpond... I HATED it and quit it in weeeks

11 November 2006, 09:01 PM	#1
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,198	Must Have Killed A Robin. I phone HP up yesterday to arrange re delivery of my laptop which has been with them to be repaired,only a week old and the video card failed a NVIDIA GeForce 7600 . We arrange for it to be delivered this Friday afternoon, so I take the afternoon of my voluntary work to be home,good job still got my trusty PC. During the conversation, the guy tells me that I just need to give the driver the laptop and nothing else. I tell him that they aren't picking up a laptop computer, they're delivering it back to me. Later in the conversation, the guy reminds me that I just need to give the driver the laptop and nothing else. I again remind the chappie, that I had just told him that he was delivering my computer, BACK TO ME AND NOT Bleeding PICKING IT UP!. At the end of the conversation, the utter totally thick dipstick tells me not to put any batteries in with the laptop, just the laptop, so I ask him if he's taking the utter bloody urine, and shouts down the phone that HE'S DELIVERING THE COMPUTER BACK TO ME AND NOT PICKING THE bleeding THING UP "Sorry sir, of course.. my mistake.." So I've taken the afternoon off work, see the van pull up, go down to open the door and the driver is STANDING THERE ASKING ME WHERE THE LAPTOP IS!!! AAAAAAAHHHHHHHRRRRRRRRRGGGGGGGHHHHHHHHHHHHH!!!!!!! ! I've now been sitting here for 45 minutes listening every possible bleeding telephone song from the '80s with the occasional "you're call is being held in a queue, please wait for the first available operator" thrown in... I really, really, really pity that poor chap who's brave enough to answer it.Customer service my ars# __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

11 November 2006, 09:25 PM	#3
mailman TRF Moderator & 2025 Patron Join Date: Oct 2005 Location: . Watch: BLNR Posts: 35,545	Man that's friggin aggraviting. The last time the cable company had to come over to check internet connection was something like that. I called on a Friday and sat and waited for the next available person. After about a 30 min wait someone finally answered. I went through all of the steps that "Stacey" on the other end told me to. Unplug the modem, restart the computer, still no results. Stacey then tells me that someone will be over the house on the following Thrusday between 1:00-6:00 pm. WTF, now I have to wait around for five hours, just like being on the phone. So I take a half day off from work to wait for the tech to show up. Here's the problem. At 11:00 am my cell rings and I don't recognize the number, but answered it anyway. The lady on the other end said that she was with the cable company and that they would be there in 30 min. I said no way I'm still working. She goes on to tell me that I would have to re schedule my appt for another time. No way lady. Since when is 11:00 am fall between 1-6 pm? We wnet on for a few more minutes until I asked her to speak with her boss and he apologized and straightened everything out. WTF? Customer service my a$$. I pay my bill on time everymonth and can't haggle over the outrageous rates that they charge so dammit when I have a problem I want it fixed in a reasonable amount of time and for them to live up to their end of the bargain. That's not asking for too much, is it? __________________ JJ

11 November 2006, 11:18 PM	#4
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,198	Yes Paulie its bloody frustrating and what I can see of it most customer after-sales service is bloody awful world wide.Take ISPs myself been with one for many years when it was Freeserve,then Wanadoo,and now orange.With speed from a dial up, to 512meg B/band then 1 meg up to 2meg and now a 8meg connection.But rang up to change my package,call centre yes sir we can upgrade you to a 1meg connection.I said I am on a 8meg connection already,Call centre person reply.No sir you are on a 512meg connection,(god give me strength).I replied that I have been on a 8meg connection for several months,and a 2meg before that for several years.But this ars#hole would not listen,as his computer screen was showing I had a 512meg service.So I asked him why they was charging me for a 8meg service instead of a 512meg, silence for a few seconds.Then come back Sir you are on a 512meg service.By now my urine is almost at boiling point,and I ask him how come my download speed varies between 7000-7650 Kbs.He then said I must have something wrong with my computer.I said sorry it must be your end the problem, for having such thick stupid employees.And just gave up and put the phone down,my connection is rock solid and very very quick.And not very very thick like that call centre idiot. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

12 November 2006, 03:59 AM	#5
JJ Irani Fondly Remembered Join Date: May 2005 Real Name: JJ Location: Auckland, NZ Watch: ALL SOLD!! Posts: 74,319	Sorry to read about your woes, Padi. This should never have happened in an English speaking country!! JJ __________________ Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!!

11 November 2006, 09:09 PM	#2
astcell "TRF" Member Join Date: Aug 2006 Real Name: Robert Location: Angelus Oaks, CA Watch: 116713 Posts: 6,828	Oh yes, they say "Your call is very important to us" but not important enough to hire people. Then they say "Please listen carefully as our menu options have changed effective January 2003." Do people call them that often? I would rather not call so often as to memorize what buttons I need to press, thank you!

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