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22 November 2006, 06:24 AM

Vernon's post about BBQing in the winter reminded me...

I had to call Weber's customer service line because of an issue with my Silver Genesis. In three places around where the 'Weber' logo is bolted on, the paint on the top of the Que had bubbled and was oxidzing. I took pix but I haven't been ar$ed to download them yet.

Anyways, I call Weber, run down the story and ask if I can pay the difference to get them to send me a stainless steel cover. No dice... I'd have to buy it completely for almost $300!!!!

But they did send a replacement cover. But just the center piece that's painted. I'll have to take the cover apart and install myself. It's sitting in my basement and it will for a long time... Nice to know I have a BNIB replacement cover for when it gets really bad.

Overall, great customer service. Too bad the QC sucked on a $900 BBQ though.

roadcarver · 22 November 2006, 08:44 AM

Well my vermont castings that I got is also SS, but the heat plates have rusted even though they were porcelain coated.

One of the bolts that holds the cover has rusted as well.

I called Vermont Castings support (Majestic) and to my delight, the heat plates are warrantied for a long time. This was in May... I'm a great procastinator and I'm supposed to send them my receipt and info LOL.

I'm gonna do it soon. I promise

Anyway, also a great customer service from a great company.

mailman · 22 November 2006, 09:12 AM

Quote:

Originally Posted by Atomic

Vernon's post about BBQing in the winter reminded me...

I had to call Weber's customer service line because of an issue with my Silver Genesis. In three places around where the 'Weber' logo is bolted on, the paint on the top of the Que had bubbled and was oxidzing. I took pix but I haven't been ar$ed to download them yet.

Anyways, I call Weber, run down the story and ask if I can pay the difference to get them to send me a stainless steel cover. No dice... I'd have to buy it completely for almost $300!!!!

But they did send a replacement cover. But just the center piece that's painted. I'll have to take the cover apart and install myself. It's sitting in my basement and it will for a long time... Nice to know I have a BNIB replacement cover for when it gets really bad.

Overall, great customer service. Too bad the QC sucked on a $900 BBQ though.

Even though they took care of it Johnny it still sucks. I've had my Silver B for 2-1/2 yrs and haven't had a lick of a problem with it.

Otis · 22 November 2006, 09:30 AM

That sucks John..... my BBQ is like a son to me. I hope things works out for you

mailman · 22 November 2006, 09:44 AM

Quote:

Originally Posted by Otis

That sucks John..... my BBQ is like a son to me. I hope things works out for you

So you're a cannibal?

Otis · 22 November 2006, 09:45 AM

Quote:

Originally Posted by mailman

So you're a cannibal?

Hey, eating them is cheaper than feeding 'em.

mailman · 22 November 2006, 09:59 AM

Quote:

Originally Posted by Otis

Hey, eating them is cheaper than feeding 'em.

Are you talking about the ladies?

Otis · 22 November 2006, 10:48 AM

Quote:

Originally Posted by mailman

Are you talking about the ladies?

Hmmm. I think I can do both there.

amanda · 22 November 2006, 10:52 AM

I'm about to buy a BBQ, my first ever one. Talk about a confusing purchase. So far I am leaning towards the Weber 200 Q... anyone know this model at all?

mailman · 22 November 2006, 10:52 AM

Quote:

Originally Posted by Otis

Hmmm. I think I can do both there.

I'm sure you can pal

mailman · 22 November 2006, 10:56 AM

Quote:

Originally Posted by amanda

I'm about to buy a BBQ, my first ever one. Talk about a confusing purchase. So far I am leaning towards the Weber 200 Q... anyone know this model at all?

I don't have any experience with the Q Amanda but I love my Weber Genesis Silver B. If protability is a plus for you, then I would guess this would be the way to go.

I have many friends and family members that have Webers and they are all very happy

amanda · 22 November 2006, 11:33 AM

Quote:

Originally Posted by mailman

I don't have any experience with the Q Amanda but I love my Weber Genesis Silver B. If protability is a plus for you, then I would guess this would be the way to go.

I have many friends and family members that have Webers and they are all very happy

Yeh there's lots of reviews on amazon.com and all are favourable. Portability isnt that important but size is as we've not bought a home yet, so we really dont know where we'll be living... so this size and style is perfect it can go on a balcony or in a small courtyard easily.

We hope to continue to live in the inner city of Melbourne where a backyard isnt always possible!

mailman · 22 November 2006, 11:42 AM

Quote:

Originally Posted by amanda

Yeh there's lots of reviews on amazon.com and all are favourable. Portability isnt that important but size is as we've not bought a home yet, so we really dont know where we'll be living... so this size and style is perfect it can go on a balcony or in a small courtyard easily.

We hope to continue to live in the inner city of Melbourne where a backyard isnt always possible!

I had the Coleman equivalent when we had an apartment and it worked great. You know the kind everybody's parents took on a picnic with them. That andalong with the two small bottles of propane that could go BOOM if they hit together hard enough

But seriuosly, the similar one I had worked great under the same situation you have now so I can imagine that the Q would work just as well.

Keep us posted as to what you decide

22 November 2006, 11:42 PM

Quote:

Originally Posted by Otis

Hey, eating them is cheaper than feeding 'em.

Ain't that the truth! LOL

Goodwatch · 23 November 2006, 01:17 AM

Quote:

Originally Posted by mailman

Are you talking about the ladies?

Don't forget to whipe your chin

23 November 2006, 05:00 AM

Okay, finally downloaded. Sad that this could happen when it's always covered (when not being used) and it's only five or so months old.

roadcarver · 23 November 2006, 05:16 AM

Aww man! That sucks. Looks like paint is chipping off due to poor surface preparation...

Otis · 23 November 2006, 09:50 AM

I'm not a huge fan of webers myself..... Coleman make some great ones, but there are some Aussie brands that make 'em nice and tough. I'm happy if it's got a grill, lid with temperature showing dealy and a wok-thingo on the side!

amanda · 23 November 2006, 12:38 PM

Quote:

Originally Posted by Otis

but there are some Aussie brands that make 'em nice and tough.

Dude, what brands are the Aussie ones I should look at then? Before I lay my (parents) hard earned on a Weber?

Otis · 23 November 2006, 03:51 PM

Quote:

Originally Posted by amanda

Dude, what brands are the Aussie ones I should look at then? Before I lay my (parents) hard earned on a Weber?

Sound like a good christmas present though.

Jackaroo are quite good, they make some of the middle-range ones with a SS hood and wok burner that are very good value.
Beefeater (dunno if they're aussie, but hey) are good too - but see if you can find one a good strong hood, some of the cheaper ones are prone to rusting.

Or, try this one:

http://www.bbqrus.com.au/newgeneration1.html

it's got a good body, should be fairly strong.

Apparently the enamel is best against rust, as some of the cheaper ones have colorbond components that aren't that great.

man, now I'm hungry......

22 November 2006, 06:24 AM	#1
Atomic Guest Posts: n/a	BBQ Bummer Vernon's post about BBQing in the winter reminded me... I had to call Weber's customer service line because of an issue with my Silver Genesis. In three places around where the 'Weber' logo is bolted on, the paint on the top of the Que had bubbled and was oxidzing. I took pix but I haven't been ar$ed to download them yet. Anyways, I call Weber, run down the story and ask if I can pay the difference to get them to send me a stainless steel cover. No dice... I'd have to buy it completely for almost $300!!!! But they did send a replacement cover. But just the center piece that's painted. I'll have to take the cover apart and install myself. It's sitting in my basement and it will for a long time... Nice to know I have a BNIB replacement cover for when it gets really bad. Overall, great customer service. Too bad the QC sucked on a $900 BBQ though.

22 November 2006, 08:44 AM	#2
roadcarver "TRF" Member Join Date: Aug 2006 Real Name: Vernon Location: C-a-n-a-d-a Watch: 16600 Posts: 5,641	Well my vermont castings that I got is also SS, but the heat plates have rusted even though they were porcelain coated. One of the bolts that holds the cover has rusted as well. I called Vermont Castings support (Majestic) and to my delight, the heat plates are warrantied for a long time. This was in May... I'm a great procastinator and I'm supposed to send them my receipt and info LOL. I'm gonna do it soon. I promise Anyway, also a great customer service from a great company. __________________ I'm just a cook...

22 November 2006, 09:30 AM	#4
Otis "TRF" Member Join Date: May 2006 Real Name: Urs Location: QLD AU Watch: Omega x 2 Posts: 2,046	That sucks John..... my BBQ is like a son to me. I hope things works out for you __________________ Rock the Casbah!

23 November 2006, 05:16 AM	#17
roadcarver "TRF" Member Join Date: Aug 2006 Real Name: Vernon Location: C-a-n-a-d-a Watch: 16600 Posts: 5,641	Aww man! That sucks. Looks like paint is chipping off due to poor surface preparation... __________________ I'm just a cook...

23 November 2006, 09:50 AM	#18
Otis "TRF" Member Join Date: May 2006 Real Name: Urs Location: QLD AU Watch: Omega x 2 Posts: 2,046	I'm not a huge fan of webers myself..... Coleman make some great ones, but there are some Aussie brands that make 'em nice and tough. I'm happy if it's got a grill, lid with temperature showing dealy and a wok-thingo on the side! __________________ Rock the Casbah!

22 November 2006, 10:52 AM	#9
amanda Banned Join Date: Aug 2006 Posts: 1,380	I'm about to buy a BBQ, my first ever one. Talk about a confusing purchase. So far I am leaning towards the Weber 200 Q... anyone know this model at all?

23 November 2006, 05:00 AM	#16
Atomic Guest Posts: n/a	Okay, finally downloaded. Sad that this could happen when it's always covered (when not being used) and it's only five or so months old.

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