Rolex STOLEN by a FedEx employee

[Mosco]

This is an update to a previously posted thread, here is the link: http://rolexforums.com/showthread.php?t=107448

The reason I felt the need to post yet another thread here in the Rolex discussion is that several things were revealed to me in the recent past which should be seen by all without having to dig through 8 pages of info.

As previously discussed, I shipped a SS GMTII Ceramic on the day before Christmas, which fell on Friday in 2009. So, I shipped via FedEx for Saturday delivery, as the very nice gentleman who entrusted me with his money needed the watch on that Saturday for his Father's birthday. Obviously, the watch didn't make it (money, naturally, was refunded in full to the buyer upon revelation of the loss)

Typically, I use USPS to deliver such goods, but they were unable to guarantee Saturday delivery, so FedEx was our only option. Granted, we did not read the small print, as we were pressed for time to get the watch out.

When at FedEx/Kinko's, the employee was misleading in stating that as long as we can prove what is in the package, we will be covered in case of loss/damage. Furthermore, upon inquiring and being told that there is a $5000+ watch in the package, he didn't bat an eye and accepted our parcel.

Fast-forward a bit and this is where we are today: I gave up on the regular FedEx customer support, as I was getting a clear run-around with default, cookie-cutter answers. I did not file a claim because a) I would only be entitled to $500 and most importantly, b) WHEN YOU FILE A CLAIM, THEY STOP LOOKING. Since around December 27th, I have been in touch with a gentleman in FedEx legal department, Mr. Efkeman, who has done a bit of extra work to try to locate the package. Last week, I was even offered $1000 instead of the $500 to go away and not sue. Naturally, I declined.

So - here's what prompted this update: Yesterday, while speaking with Mr. Efkeman, I was informed that all measures were exhausted, the package is STILL missing (all places where it could have been were searched several times), and naturally, THEFT is the only explanation. It had to have occurred either IN, or EN-ROUTE to the Memphis FedEx HUB. When I informed Mr. Efkeman that I must, at this point, consult with my attorney to see what sort of resolution makes sense, I was told that 'FEDEX HAS VERY GOOD LAWYERS', in other words - 'Good Luck'.

In summary, I will be pursuing full legal action against FedEx, as a representative of their company has mislead us, which caused a loss. Here is the watch which was stolen:

Rolex GMT MASTER II Ceramic 116710, serial number V016981, pictured below