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Benjamin Yair · 25 July 2010, 07:59 PM

guys,

My EXP II is still under the RSC warranty of 2 years and I was wondering if the black ink on the 3 o'clock position being the number "6" on the bezel has come off, well part of it, will rolex do something about it?

Or, will I have to suck it up?

Ironstark · 25 July 2010, 08:06 PM

That depends whether it is due to accidental damage or if it is due to a fault with manufacture. If its come off due to damage then you will probably have to pay for it.

Benjamin Yair · 25 July 2010, 08:10 PM

how would I know if it's due to manufacturer's problem or personal damage? I mean I did not even scratch it nor did I even bump it onto any place. I think that due to time, it came off.

I heard that Rolex does not paint the black ink on it again. The only thing they'll do is replace the bezel. I wonder if they'll do so in my case?

walds11 · 25 July 2010, 08:22 PM

Only thing you can do at this point is send it into the RSC. Or maybe call them first.

slevin kelevra · 25 July 2010, 10:21 PM

If there isnt any visual damage then I would think that the RSC would look at it for you. Maybe worth checking with your local AD, first if they know their stuff that is!

calibre1 · 25 July 2010, 10:38 PM

Keep us posted. It would be interesting to know since I have doubts that the bezel can be changed like those rotatable bezels in other models.

Psmith · 25 July 2010, 10:50 PM

Please could you post a pic? Although... I think this will be something only your RSC can answer...

buke45 · 26 July 2010, 12:27 AM

Call them!!
And please let us know the answer.

sakuraba · 26 July 2010, 12:51 AM

They'll probably change the bezel. It's not cost-prohibitive.

Good luck, and keep us posted.

barstoolman · 26 July 2010, 01:27 AM

Quote:

Originally Posted by Benjamin Yair

how would I know if it's due to manufacturer's problem or personal damage? I mean I did not even scratch it nor did I even bump it onto any place. I think that due to time, it came off.

I heard that Rolex does not paint the black ink on it again. The only thing they'll do is replace the bezel. I wonder if they'll do so in my case?

Here's an idea......how about going into a RSC or calling one and finding out??

Tools · 26 July 2010, 01:53 AM

I do not think that the RSC is going to replace a bezel because some of the paint has chipped out of one of the numbers after almost 2 years..........

The warranty does not cover reasonable wear on the cosmetics, so I suppose somebody would need to define "reasonable wear" vs. a "manufacturing defect"

25 July 2010, 07:59 PM	#1
Benjamin Yair "TRF" Member Join Date: Jul 2010 Location: San Francisco Posts: 29	Does RSC Warranty cover...? guys, My EXP II is still under the RSC warranty of 2 years and I was wondering if the black ink on the 3 o'clock position being the number "6" on the bezel has come off, well part of it, will rolex do something about it? Or, will I have to suck it up?

25 July 2010, 08:22 PM	#4
walds11 "TRF" Member Join Date: Jul 2005 Real Name: Adam Location: Philly ‘burbs Posts: 5,658	Only thing you can do at this point is send it into the RSC. Or maybe call them first. __________________ Adam

25 July 2010, 10:50 PM	#7
Psmith "TRF" Member Join Date: Sep 2008 Real Name: Clive Location: Exoplanet Watch: spring-driven Posts: 38,856	Please could you post a pic? Although... I think this will be something only your RSC can answer... __________________

26 July 2010, 12:51 AM	#9
sakuraba "TRF" Member Join Date: May 2009 Real Name: Jib Location: SJ, California Watch: sun dial Posts: 8,189	They'll probably change the bezel. It's not cost-prohibitive. Good luck, and keep us posted. __________________ F 14000 AirKing black F 16710 GMT Pepsi F 16570 Explorer II white T 16600 SD D 16610 LV "fine quality is remembered long after the pain of spending money" -Steve Mulholland

26 July 2010, 01:53 AM	#11
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,490	I do not think that the RSC is going to replace a bezel because some of the paint has chipped out of one of the numbers after almost 2 years.......... The warranty does not cover reasonable wear on the cosmetics, so I suppose somebody would need to define "reasonable wear" vs. a "manufacturing defect" __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

25 July 2010, 08:06 PM	#2
Ironstark TechXpert Join Date: Mar 2007 Location: Rolex world Watch: SS/W Skydweller Posts: 527	That depends whether it is due to accidental damage or if it is due to a fault with manufacture. If its come off due to damage then you will probably have to pay for it.

25 July 2010, 08:10 PM	#3
Benjamin Yair "TRF" Member Join Date: Jul 2010 Location: San Francisco Posts: 29	how would I know if it's due to manufacturer's problem or personal damage? I mean I did not even scratch it nor did I even bump it onto any place. I think that due to time, it came off. I heard that Rolex does not paint the black ink on it again. The only thing they'll do is replace the bezel. I wonder if they'll do so in my case?

25 July 2010, 10:21 PM	#5
slevin kelevra "TRF" Member Join Date: Jan 2010 Location: Scotland Watch: 14060m Posts: 631	If there isnt any visual damage then I would think that the RSC would look at it for you. Maybe worth checking with your local AD, first if they know their stuff that is!

25 July 2010, 10:38 PM	#6
calibre1 "TRF" Member Join Date: Jul 2010 Location: Malaysia Watch: ROLEX, OMEGA Posts: 279	Keep us posted. It would be interesting to know since I have doubts that the bezel can be changed like those rotatable bezels in other models.

26 July 2010, 12:27 AM	#8
buke45 Banned Join Date: Jun 2010 Real Name: Juan Location: Ponce, PR Watch: Your Butt Posts: 1,464	Call them!! And please let us know the answer.

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