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frank gama · 13 March 2011, 10:56 PM

A few months ago the fluted bezel on my datejust split spontaneously due to some unknown reason.
So I took the watch back to my AD for a new bexel. He told me it would take 4 weeks for an estimate from Rolex and a further 16 weeks for the watch to be fixed.
I was rung back in about 10 days with the estimate and again about 10 days later saying the watch was ready for collection!! Unbelievable, I had he watch back 3 weeks after I had handed it in.
Price was quite steep as expected : bezel + labour + VAT = £502.00
But I am quite pleased with it, the watch looks new with he shiny new bezel, and it even came with a bezel protector !!! (cant remember it it came with one when I originally bough he datejust about 15 yrs ago).

padi56 · 13 March 2011, 11:26 PM

Well to be perfectly honest if you could have got the gold bezel its a less than 5 minute job to fit.And when you think of the amount of gold in the bezel thats quite a expensive price.As for labour if thats all they done was refit the bezel, IMHO should have been no charge considering price of part.

HL65 · 13 March 2011, 11:35 PM

Have to agree with Peter. It is a part and to even charge for a 5 minute job is crazy. At least you have it back and it looks great. As for Bexley being fast- they had my 5513 Milsub for close to 4 months for a plain movement service nothing else. Not so sure they are fast! Cheers!

Chris B · 13 March 2011, 11:36 PM

Glad you've got your watch back but imo thats not good service from RSC & sadly becoming the norm these days

brettpaul · 14 March 2011, 01:29 AM

I've used Bexley before myself, and while not fast IMO, the work was spot-on!!

Glad you have her back on your wrist!!

The GMT Master · 14 March 2011, 01:35 AM

We're beginning to see the light at the end of the tunnel with servicing times at Kings Hill (the Bexley site is no longer used) - once the backlog is cleared and they're running at max efficiency, we'll be seeing most modern gents' watches come back in 4 weeks. The new facility is truly world class, Rolex were so impressed by it, they'll be rolling out the same design worldwide

Paulie 50 · 14 March 2011, 01:43 AM

[QUOTE=The GMT Master;2367824]We're beginning to see the light at the end of the tunnel with servicing times at Kings Hill (the Bexley site is no longer used) - once the backlog is cleared and they're running at max efficiency, we'll be seeing most modern gents' watches come back in 4 weeks. The new facility is truly world class, Rolex were so impressed by it, they'll be rolling out the same design worldwide

[/QUOTE:

Chris, that may very well be the case, but it's still " DAYLIGHT ROBBERY "

horseco · 14 March 2011, 02:01 AM

I live in the New York metro area, that job could have been completed with an original part on your lunch hour, for about 150$... at almost any of a hundred watchmakers...

spuds · 14 March 2011, 03:11 AM

Quote:

Originally Posted by frank gama

A few months ago the fluted bezel on my datejust split spontaneously due to some unknown reason.
So I took the watch back to my AD for a new bexel. He told me it would take 4 weeks for an estimate from Rolex and a further 16 weeks for the watch to be fixed.
I was rung back in about 10 days with the estimate and again about 10 days later saying the watch was ready for collection!! Unbelievable, I had he watch back 3 weeks after I had handed it in.
Price was quite steep as expected : bezel + labour + VAT = £502.00
But I am quite pleased with it, the watch looks new with he shiny new bezel, and it even came with a bezel protector !!! (cant remember it it came with one when I originally bough he datejust about 15 yrs ago).

You're happy & that's all that matters mate.

snog · 14 March 2011, 05:11 AM

that watch looks in great shape btw

I thought Rolex kepted any replacement parts? or didn't you send the watch to Rolex with the damaged bezel?

Michael M. · 14 March 2011, 06:10 AM

Looks nice! The bezel protector is a new thing for rolex.

Tools · 14 March 2011, 06:25 AM

Looks good..

Puffy · 14 March 2011, 06:47 AM

good work mate

frank gama · 14 March 2011, 08:39 AM

Quote:

Originally Posted by snog

that watch looks in great shape btw

I thought Rolex kepted any replacement parts? or didn't you send the watch to Rolex with the damaged bezel?

Thanks

NO I kept the bezel at home, told he AD it fell off without I knowing it.
I had posted on TRF many months ago when the bezel first split and was warned Rolex would keep the old bezel. Thanks TRF.

tgoose1 · 14 March 2011, 10:08 AM

Quote:

Originally Posted by frank gama

Thanks

NO I kept the bezel at home, told he AD it fell off without I knowing it.
I had posted on TRF many months ago when the bezel first split and was warned Rolex would keep the old bezel. Thanks TRF.

Good move, however if you decide to scrap the bezel for gold content, it is worth less than $50.

13 March 2011, 10:56 PM	#1
frank gama "TRF" Member Join Date: Nov 2008 Real Name: ExhibitionOnly Location: Earth Posts: 348	RSC Bexley : superfast service A few months ago the fluted bezel on my datejust split spontaneously due to some unknown reason. So I took the watch back to my AD for a new bexel. He told me it would take 4 weeks for an estimate from Rolex and a further 16 weeks for the watch to be fixed. I was rung back in about 10 days with the estimate and again about 10 days later saying the watch was ready for collection!! Unbelievable, I had he watch back 3 weeks after I had handed it in. Price was quite steep as expected : bezel + labour + VAT = £502.00 But I am quite pleased with it, the watch looks new with he shiny new bezel, and it even came with a bezel protector !!! (cant remember it it came with one when I originally bough he datejust about 15 yrs ago). Attached Images

13 March 2011, 11:26 PM	#2
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,226	Well to be perfectly honest if you could have got the gold bezel its a less than 5 minute job to fit.And when you think of the amount of gold in the bezel thats quite a expensive price.As for labour if thats all they done was refit the bezel, IMHO should have been no charge considering price of part. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

13 March 2011, 11:35 PM	#3
HL65 TRF Moderator & 2025 Titanium Yacht-Master Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,257	Have to agree with Peter. It is a part and to even charge for a 5 minute job is crazy. At least you have it back and it looks great. As for Bexley being fast- they had my 5513 Milsub for close to 4 months for a plain movement service nothing else. Not so sure they are fast! Cheers! __________________ *SPEM SUCCESSUS ALIT*

14 March 2011, 06:25 AM	#12
Tools TRF Moderator & 2025 Titanium Yacht-Master Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,662	Looks good.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

14 March 2011, 06:47 AM	#13
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	good work mate __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

13 March 2011, 11:36 PM	#4
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	Glad you've got your watch back but imo thats not good service from RSC & sadly becoming the norm these days

14 March 2011, 01:29 AM	#5
brettpaul "TRF" Member Join Date: Sep 2008 Real Name: Brett Location: Bahrain, Dubai Watch: Rolex and AP Posts: 5,538	I've used Bexley before myself, and while not fast IMO, the work was spot-on!! Glad you have her back on your wrist!!

14 March 2011, 01:35 AM	#6
The GMT Master "TRF" Member Join Date: Jul 2008 Real Name: Chris Location: England Posts: 8,151	We're beginning to see the light at the end of the tunnel with servicing times at Kings Hill (the Bexley site is no longer used) - once the backlog is cleared and they're running at max efficiency, we'll be seeing most modern gents' watches come back in 4 weeks. The new facility is truly world class, Rolex were so impressed by it, they'll be rolling out the same design worldwide

14 March 2011, 01:43 AM	#7
Paulie 50 "TRF" Member Join Date: Jan 2011 Location: Lancs. England Posts: 1,000	[QUOTE=The GMT Master;2367824]We're beginning to see the light at the end of the tunnel with servicing times at Kings Hill (the Bexley site is no longer used) - once the backlog is cleared and they're running at max efficiency, we'll be seeing most modern gents' watches come back in 4 weeks. The new facility is truly world class, Rolex were so impressed by it, they'll be rolling out the same design worldwide [/QUOTE: Chris, that may very well be the case, but it's still " DAYLIGHT ROBBERY "

14 March 2011, 02:01 AM	#8
horseco "TRF" Member Join Date: Jan 2011 Real Name: Anthony Location: North Jersey Watch: Daytona 116528 Posts: 3,433	I live in the New York metro area, that job could have been completed with an original part on your lunch hour, for about 150$... at almost any of a hundred watchmakers...

14 March 2011, 05:11 AM	#10
snog "TRF" Member Join Date: Oct 2010 Location: UK Posts: 908	that watch looks in great shape btw I thought Rolex kepted any replacement parts? or didn't you send the watch to Rolex with the damaged bezel?

14 March 2011, 06:10 AM	#11
Michael M. Banned Join Date: Aug 2010 Location: Newport Beach, CA Posts: 8,391	Looks nice! The bezel protector is a new thing for rolex.

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