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bgluckdo · 17 November 2011, 01:13 PM

Two weeks ago I purchased a new Sub no date from a local AD. The watch is running slow. It seems to lose at least a half hour a day. The AD wants to send it to Rolex. Shouldn't they just exchange it for a new one or is this propper protocol? Thanks for the feedback.

Auto16610 · 17 November 2011, 01:16 PM

I once bought a sub and it was off so I took it to my local RSC and they de-magnatized it for me. Ran within cosc after that. But that was a pre-loved piece. If I bought brand new I would tell the AD to exchange. They should sell Rolex's that are within cosc standards.

Tools · 17 November 2011, 02:09 PM

Quote:

Originally Posted by bgluckdo

Two weeks ago I purchased a new Sub no date from a local AD. The watch is running slow. It seems to lose at least a half hour a day. The AD wants to send it to Rolex. Shouldn't they just exchange it for a new one or is this propper protocol? Thanks for the feedback.

Why would you suppose that they would exchange it for a new one.. ???? It's a simple adjustment, but under warranty, most Dealers are not allowed to do the work...

FeelingTheBlues · 17 November 2011, 02:12 PM

I would go back to the AD and ask for another watch as well, the fact that it's not running properly isn't your problem and you shouldn't wait for them to do something on it.

sleddog · 17 November 2011, 02:14 PM

Maybe this post explains the problem!?!?
http://www.rolexforums.com/showthread.php?t=203866

If that's the case, and you dropped it, do you really think the AD would exchange it with damage?

toph · 17 November 2011, 02:16 PM

Quote:

Originally Posted by sleddog

Maybe this post explains the problem!?!?
http://www.rolexforums.com/showthread.php?t=203866

If that's the case, and you dropped it, do you really think the AD would exchange it with damage?

'Will dropping a watch from 3 feet or so make it run slow?'

i actually burst out laughing in work!

bgluckdo · 17 November 2011, 10:01 PM

Well thanks! I know it sounds bad but the watch only fell from my dresser to the carpeted floor. I didn't think this should affect the watch but wondered. So will it be andI should it be affected from this ?

Like To Watch · 17 November 2011, 10:05 PM

I hate buying some thing new and find it's not working properly. Send it back.

padi56 · 17 November 2011, 11:44 PM

Quote:

Originally Posted by bgluckdo

Two weeks ago I purchased a new Sub no date from a local AD. The watch is running slow. It seems to lose at least a half hour a day. The AD wants to send it to Rolex. Shouldn't they just exchange it for a new one or is this propper protocol? Thanks for the feedback.

Apart from dropping your watch have you ever given your watch a full manual wind.You say your watch seems to loose half a hour a day,have you done a proper test because your post sounds a bit vague.First fully wind watch 40 full crown turns clockwise.Next synchronise your watch with a reliable time sourse a quartz watch will do.Then wear daily for 8 hours plus a day,check time daily over 5 days with same setting sourse.Then average out the loss or gain over the 5 days.If AVERAGE is well over the COSC -4 to + 6 sec spec get it regulated or that fall could have done something to the movement its that simple.

VetteBandit · 18 November 2011, 12:04 AM

Quote:

Originally Posted by sleddog

Maybe this post explains the problem!?!?
http://www.rolexforums.com/showthread.php?t=203866

If that's the case, and you dropped it, do you really think the AD would exchange it with damage?

did it run slow before the drop? I'm guessing that will help answer your question.

Danand · 18 November 2011, 12:13 AM

Wow-would you expect a car dealer to take back a car you have crashed? Nope, didn't think so. Let the dealer send it to rolex, if you are lucky then it will be covered by warranty, but if they come back and say "damaged and it will cost $xxx to fix then suck it up and accept that YOU damaged the watch accidentally and rolex is not to blame.

mtasquared · 18 November 2011, 01:33 AM

I think a Rolex should survive a 3' fall onto carpet! I am not about to test that hypothesis with own watch, though.

As far as replacement, Apple replaced my iPhone when it developed a crack, gratis. I would not expect an AD to do the same with a Rolex costing $8000, though, especially considering the time you waited.

bgluckdo · 18 November 2011, 03:43 AM

Thanks guys. Took it to the AD and they are sending to Rolex. I will see what they say.

17 November 2011, 01:13 PM	#1
bgluckdo "TRF" Member Join Date: Jun 2009 Location: michigan Posts: 91	new watch runs slow Two weeks ago I purchased a new Sub no date from a local AD. The watch is running slow. It seems to lose at least a half hour a day. The AD wants to send it to Rolex. Shouldn't they just exchange it for a new one or is this propper protocol? Thanks for the feedback.

17 November 2011, 01:16 PM	#2
Auto16610 "TRF" Member Join Date: Apr 2010 Real Name: Scott Location: Santa Cruz Watch: RolexOmegaPanerai Posts: 1,182	De-magnatize! I once bought a sub and it was off so I took it to my local RSC and they de-magnatized it for me. Ran within cosc after that. But that was a pre-loved piece. If I bought brand new I would tell the AD to exchange. They should sell Rolex's that are within cosc standards.

17 November 2011, 02:12 PM	#4
FeelingTheBlues "TRF" Member Join Date: Sep 2011 Real Name: Carl Location: Always moving Watch: If you wish... Posts: 22,039	I would go back to the AD and ask for another watch as well, the fact that it's not running properly isn't your problem and you shouldn't wait for them to do something on it. __________________ Mon corps c'est un pays en guerre sur l'point d'finir, Le général de l'armée de terre s'attend au pire, J'ai faim, j'ai frette, je suis trop faible pour me lever debout, On va hisser le drapeau blanc un point c'est tout. - André Fortin

17 November 2011, 02:14 PM	#5
sleddog TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2007 Real Name: Rob Location: Nearby. Posts: 24,930	Maybe this post explains the problem!?!? http://www.rolexforums.com/showthread.php?t=203866 If that's the case, and you dropped it, do you really think the AD would exchange it with damage? __________________ He who wears a Rolex is always on time, even when late!! TRF's "After Dark" Bar & Nightclub Patron-Founding Member..

17 November 2011, 10:01 PM	#7
bgluckdo "TRF" Member Join Date: Jun 2009 Location: michigan Posts: 91	Well thanks! I know it sounds bad but the watch only fell from my dresser to the carpeted floor. I didn't think this should affect the watch but wondered. So will it be andI should it be affected from this ?

17 November 2011, 10:05 PM	#8
Like To Watch "TRF" Member Join Date: Aug 2011 Location: Sydney Australia Posts: 1,196	I hate buying some thing new and find it's not working properly. Send it back.

18 November 2011, 12:13 AM	#11
Danand "TRF" Member Join Date: Aug 2010 Real Name: Jonathan Location: Ottawa Watch: 116610LN Posts: 1,246	Wow-would you expect a car dealer to take back a car you have crashed? Nope, didn't think so. Let the dealer send it to rolex, if you are lucky then it will be covered by warranty, but if they come back and say "damaged and it will cost $xxx to fix then suck it up and accept that YOU damaged the watch accidentally and rolex is not to blame.

18 November 2011, 01:33 AM	#12
mtasquared "TRF" Member Join Date: Oct 2011 Location: usa Watch: 1989 Submariner Posts: 166	I think a Rolex should survive a 3' fall onto carpet! I am not about to test that hypothesis with own watch, though. As far as replacement, Apple replaced my iPhone when it developed a crack, gratis. I would not expect an AD to do the same with a Rolex costing $8000, though, especially considering the time you waited.

18 November 2011, 03:43 AM	#13
bgluckdo "TRF" Member Join Date: Jun 2009 Location: michigan Posts: 91	Thanks guys. Took it to the AD and they are sending to Rolex. I will see what they say.

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