problem with rolex service centre in uk.... gold tarnished help

[foxyuk]

I have a rolex president day date,,,

I fell about a year ago and the watch went to rolex for repair.. £3500 worth of repair... it was in and out for the last year as they always seemed to sort something unecessary and the original damage still there..

I got the watch back about 4 months ago and on the flush fit they replaced there WAS A GREEN TINGE! contacted rolex whom advised to use toothbrush and fairy liquid.... never worked so went back again.

The watch came back and seemed ok, 2 weeks ago went into the box and the flush fit dront and rear is green tinged and off colour.

Rolex have had it for a wee k now there explanation""""" flush fits are kept in cold storage and depending on length of time can tarnish, we will now refurbish the full bracelet in a water chamber using electrolisi and this wont happen again !!!"""

I DONT BELIEVE THEM IS THIS COCK AND BULL STORY? NEVER HEARD OF A NEW PIECE OF GOLD TARNISHING ... HELP?

[Gaijin]

I'll say it again...

That is strange...

[SPACE-DWELLER]

Welcome to TRF!

Gold CAN tarnish! So don't worry.

There was a thread about this "tarnishing issue" some days ago.

I will try finding it for you.

[SPACE-DWELLER]

Here is the thread about gold tarnishing:

Gold tarnishes. CLICK HERE!

[foxyuk]

Originally Posted by Spacedweller

Welcome to TRF!

Gold CAN tarnish! So don't worry.

There was a thread about this "tarnishing issue" some days ago.

I will try finding it for you.

what frustrates me is that when i got the watch back it was a new flush fit that went discoloured they got it back and refurbished the bracelet now they are doing the exact same thing again.

I have requested something in writing from them i also want some sort of warranty...

would it not have been easier to replace the flush fit rather than refurbish twice in 3 months

[BiG JeEzY]

Originally Posted by foxyuk

what frustrates me is that when i got the watch back it was a new flush fit that went discoloured they got it back and refurbished the bracelet now they are doing the exact same thing again.

I have requested something in writing from them i also want some sort of warranty...

would it not have been easier to replace the flush fit rather than refurbish twice in 3 months

Yeah I think it would be easier to replace the flush fit.

[SPACE-DWELLER]

Originally Posted by Spacedweller

Welcome to TRF!

Gold CAN tarnish! So don't worry.

There was a thread about this "tarnishing issue" some days ago.

I will try finding it for you.

It is only ONE of the flushfits that tarnishes?

And at what position is it? At 6 or 12 o'clock?

Do you often hold your watch with your thumb on the 6 o'clock flushfit? Finger prints/perspiration might be the cause of tarnishing.

[foxyuk]

Originally Posted by Spacedweller

It is only ONE of the flushfits that tarnishes?

And at what position is it? At 6 or 12 o'clock?

Do you often hold your watch with your thumb on the 6 o'clock flushfit? Finger prints/perspiration might be the cause of tarnishing.

MATE the watch has never been worn since its return and its already had a bracelet refurb in last 4 months for same problem.

heres my letter to them

I REFER TO THE ON GOING SAGA WITH MY £11000 WATCH WHICH HAS NEVER BEEN
OUT OF YOUR SERVICE CENTRE DUE TO POOR WORKMANSHIP OR OVERSIGHTS ON
YOUR REPAIRS DEPARTMENT.

I SPOKE WITH TREVOR PILKINGTON YESTERDAY WHOM ADVISED THAT THE 6 “O”
CLOCK FLUSH FIT WAS A DIFFERENT COLOUR/TARNISHED ETC DUE TO COLD STORAGE
AND THE WAY THEY ARE KEPT.

1 (1) THIS FLUSH FIT WAS NEW AND REPLACED BY YOURSELVES
2
3 (2) NEW FLUSH FIT WAS DISCOLOURED/TARNISHED WHEN RETURNED ORIGINALLY
4 & SENT BACK AND A TOTAL BRACELET REFURBISHMENT WAS CARRIED OUT IN
5 APRIL 2007
6
7 THE EXACT SAME PART OF THE WATCH IS TARNISHED AND DISCOLOURED AGAIN AND NOW I AM BEING TOLD THEY ARE DOING A FULL BRACELET REFURBISHMENT AGAIN !!!THE WATCH HAS NEVER BEEN WORN SINCE IT WAS REFURBISHED THE LAST TIME SO
8 HOW IS DOING THIS FOR A 2ND TIME GOING TO ELIMINATE THE PROBLEM??????

WOULD IT NOT BE EASIER TO REPLACE THE FLUSH FIT? IT SEEMS TO ME AND ANYONE I ASK(PROFESSIONALS IN THE INDUSTRY) THAT THE GOLD IS INFERIOR.???

I HAVE BEEN ASSURED BY TREVOR THAT THIS WILL NOT HAPPEN AGAIN HOWEVER
ITS ALREADY HAPPENED BEFORE AND YOU STILL HAVE SAME PART ON THE WATCH AND MERELY CARRYING OUT THE SAME REFURBISHMENT AGAIN((((( DOUBLE THE WORK)))
SO I CANNOT SEE WHY IT WILL BE SORTED THIS TIME.

I WANT A LETTER OF EXPLANATION SENT TO MY HOME ADDRESS, TO DATE NO ONE
HAS HAD THE COURTESY TO ACKNOWLEDGE OR REPLY TO MY LETTERS.
WITH THIS LETTER OF EXPLANATION I WANT A LETTER OR SOMETHING (GUARANTEE) THAT IF THIS HAPPENS EVER AGAIN WHERE I STAND!!!! & AN UP TO DATE SERVICE
WARRANTY CARD WHICH SHOULD BE VALID TILL 2009 PLUS.

I AWAIT YOUR REPLY WITH CURIOUSITY AND ANTICIPATION!!!.

[SPACE-DWELLER]

Originally Posted by foxyuk

MATE the watch has never been worn since its return and its already had a bracelet refurb in last 4 months for same problem.

Sorry, MATE, I cannot give you the answer on this one then.

[Tools]

I would suspect some impurity in that piece that reacts with the bacteria in the air at damp, ambient temperatures, much like a yeast picks up airborn bacterias....

Gold can tarnish quicker if kept in a box or container against tanned leather or other chemically treated fabrics as well..

Of course regular tarnish; slightly darkening of the metal would be expected.

I hope that this issue can be remedied and that you keep the forum informed...

[Welshwatchman]

Wow £3,500 worth of repairs, the watch should be as new.

I mean you can get a 3 year old president for just over £5,000 so you would expect the service to be extraordinary.

[foxyuk]

Originally Posted by Welshwatchman

Wow £3,500 worth of repairs, the watch should be as new.

I mean you can get a 3 year old president for just over £5,000 so you would expect the service to be extraordinary.

got new bezel, glass. service, bracelet refurbished and a new fastener, in a world its a new watch but i wont be satisfied till the 2 flush fits are same colour and dont change colour.

[foxyuk]

Originally Posted by Tools

I would suspect some impurity in that piece that reacts with the bacteria in the air at damp, ambient temperatures, much like a yeast picks up airborn bacterias....

Gold can tarnish quicker if kept in a box or container against tanned leather or other chemically treated fabrics as well..

Of course regular tarnish; slightly darkening of the metal would be expected.

I hope that this issue can be remedied and that you keep the forum informed...

the watch is used sparingly and always kept in original box none of the other links or any other part of the watch has ever tarnished or discoloured .... yet rolex replace a part and its been back twice within 4 months...

on monday i will be contacting rolex head office in london as time to kick ass..... no longer putting up with this

[Tools]

Originally Posted by foxyuk

the watch is used sparingly and always kept in original box none of the other links or any other part of the watch has ever tarnished or discoloured .... yet rolex replace a part and its been back twice within 4 months...

on monday i will be contacting rolex head office in london as time to kick ass..... no longer putting up with this

As it should be at this point..

[foxyuk]

a wee update 3 letters sent , to various people....

no emails, telephone calls or letters as yet

[flumazenil]

Pictures?

[unclesallie]

yikes!!!!!!!!!!!!

if i had the money for a day date with president bracelet i would be going crazy.....i think it's time for you to see your solicitor. computation of damages is a tricky matter, and i cannot tell from your rendition of the facts and not being able to see high resolution pics exactly what is wrong. However, you first fell, damaging the watch? OK..those repairs are properly yours. If while the watch was being repaired at Rolex they tarnished or damaged certain watch surfaces, then they must repair it without cost to you. So my educated guess is you're entitled to return of all monies you expend to correct the problem Rolex caused, plus having Rolex bring the watch back to proper condition. If that cannot be done, I would think you are entitled to replacement of case and bracelet. Nice part is in UK you(unlike in U.S. unless there's a statute authorizing same) can get 'poundage' which includes court costs and attorney's fees...and Rolex knows this, I am certain. So sue Rolex? Nah, but rock their boat! Sick your 'junk yard dog' Solicitor on 'em!

[timebroker]

Originally Posted by Spacedweller

Sorry, MATE, I cannot give you the answer on this one then.

[timebroker]

Originally Posted by foxyuk

MATE the watch has never been worn since its return and its already had a bracelet refurb in last 4 months for same problem.

heres my letter to them

I REFER TO THE ON GOING SAGA WITH MY £11000 WATCH WHICH HAS NEVER BEEN
OUT OF YOUR SERVICE CENTRE DUE TO POOR WORKMANSHIP OR OVERSIGHTS ON
YOUR REPAIRS DEPARTMENT.

I SPOKE WITH TREVOR PILKINGTON YESTERDAY WHOM ADVISED THAT THE 6 “O”
CLOCK FLUSH FIT WAS A DIFFERENT COLOUR/TARNISHED ETC DUE TO COLD STORAGE
AND THE WAY THEY ARE KEPT.

1 (1) THIS FLUSH FIT WAS NEW AND REPLACED BY YOURSELVES
2
3 (2) NEW FLUSH FIT WAS DISCOLOURED/TARNISHED WHEN RETURNED ORIGINALLY
4 & SENT BACK AND A TOTAL BRACELET REFURBISHMENT WAS CARRIED OUT IN
5 APRIL 2007
6
7 THE EXACT SAME PART OF THE WATCH IS TARNISHED AND DISCOLOURED AGAIN AND NOW I AM BEING TOLD THEY ARE DOING A FULL BRACELET REFURBISHMENT AGAIN !!!THE WATCH HAS NEVER BEEN WORN SINCE IT WAS REFURBISHED THE LAST TIME SO
8 HOW IS DOING THIS FOR A 2ND TIME GOING TO ELIMINATE THE PROBLEM??????

WOULD IT NOT BE EASIER TO REPLACE THE FLUSH FIT? IT SEEMS TO ME AND ANYONE I ASK(PROFESSIONALS IN THE INDUSTRY) THAT THE GOLD IS INFERIOR.???

I HAVE BEEN ASSURED BY TREVOR THAT THIS WILL NOT HAPPEN AGAIN HOWEVER
ITS ALREADY HAPPENED BEFORE AND YOU STILL HAVE SAME PART ON THE WATCH AND MERELY CARRYING OUT THE SAME REFURBISHMENT AGAIN((((( DOUBLE THE WORK)))
SO I CANNOT SEE WHY IT WILL BE SORTED THIS TIME.

I WANT A LETTER OF EXPLANATION SENT TO MY HOME ADDRESS, TO DATE NO ONE
HAS HAD THE COURTESY TO ACKNOWLEDGE OR REPLY TO MY LETTERS.
WITH THIS LETTER OF EXPLANATION I WANT A LETTER OR SOMETHING (GUARANTEE) THAT IF THIS HAPPENS EVER AGAIN WHERE I STAND!!!! & AN UP TO DATE SERVICE
WARRANTY CARD WHICH SHOULD BE VALID TILL 2009 PLUS.

I AWAIT YOUR REPLY WITH CURIOUSITY AND ANTICIPATION!!!.

Do not know about this forum but everywhere else on the internet WRITING LIKE THIS IS CONSIDERED RUDE just so you know

[SPACE-DWELLER]

OY, MATE!

It is NOT "rude"

It is what I call no nonsense, perfectly capable "flush fit" language.......MATE!

[foxyuk]

Originally Posted by timebroker

Do not know about this forum but everywhere else on the internet WRITING LIKE THIS IS CONSIDERED RUDE just so you know

this is a copy of the letter i sent copied and pasted.....


spoke with MR HUDSON he is head honcho at bexley service now in his hands

[Andad]

Originally Posted by Spacedweller

OY, MATE!

It is NOT "rude"

It is what I call no nonsense, perfectly capable "flush fit" language.......MATE!

MAO we might make you an Honorary Australian.

[timebroker]

Originally Posted by foxyuk

this is a copy of the letter i sent copied and pasted.....


spoke with MR HUDSON he is head honcho at bexley service now in his hands

Ic, thought it would be something like that, just wanted to let you know

If I would have bought a watch that expensive and had to pay 3500 pounds over time I would ask for my money back, this is OUTRAGEOUS!

[timebroker]

Originally Posted by directioneng

MAO we might make you an Honorary Australian.

I have met waaaayyy to many Australians in my life (take that however you want ) and never had any problem with either of them, in fact I actually liked them all, your expressions crack me up.
Like "it would come off quicker than a brides panty" or something like that

[foxyuk]

Originally Posted by timebroker

Ic, thought it would be something like that, just wanted to let you know

If I would have bought a watch that expensive and had to pay 3500 pounds over time I would ask for my money back, this is OUTRAGEOUS!

insurance company paid the £3500 .. but its irrelevant..... saying that time i get it back it will be brand new as so many new parts fitted

[timebroker]

Originally Posted by foxyuk

insurance company paid the £3500 .. but its irrelevant..... saying that time i get it back it will be brand new as so many new parts fitted

Good to hear but the time invested is not refundable unfortunately...
Hope your Rolex issue gets resolved very quickly.