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baller24 · 6 June 2012, 06:49 PM

Really shocked at what happened this evening at my local AD. I purchased a SS Daytona new from one of the AD's in my city in Feb '12. White dial. Loved the watch, but wanted a little something extra.

Purchased a WG Panda racing dial off this forum and got it installed from my watchmaker who also put on the red hands ( he's an amazing watchmaker, has direct account from Rolex and got me the hands).

So back to the story. Was in my local mall this evening, had a few minutes to kill so I went into the AD store to look at GMT IIs. As I'm looking around I see a RG Daytona and ask to look at it. I commented on the weight of the watch, after taking off my SS Daytona and putting the RG one on. At the point the sales person starts looking at my watch commenting the weight was not there. ( I actually purchased it from the same store but diff location, they have 3 stores in my city).

Apparently he thought because I had a WG dial that my watch was gold. He then tells me I have a fake watch. I explain to him that I bought it from his company and had the dial put on. He starts mumbling some stuff at me and tries to confiscate the watch from me. Of course I tell him to get bent, at which point he requests I give him my watch about 5 more times. This altercation was very close to getting physical, all while an armed security guard was sitting about 10 steps away in a chair. He again brings up that my watch is a replica at which point I ask him 'who the eff are you??' , he starts screaming back at me ' who are you?, who are you? ?? '

Sorry for the rant guys, I'm just really pissed off about this. This Daytona was my first purchase, I have a Datejust my father handed down to me. I'm really a rookie when it comes to Rolex but I just do not understand why if I pay 11.2k for watch I can't do whatever the hell I want to it.

As I mentioned in a previous post, I visited Budapest last month and the AD's over there could not have been any cooler. You want dials sir? he is a whole damn box of them, we will sell you anything. I know Rolex wants to control the brand in the US or whatever, but I don't like how some AD's act as though they are police officers.

travisb · 6 June 2012, 07:01 PM

I wouldn't have let that guy put his hands on my watch in the first place.
Time to take your business elsewhere.

It's your watch and you're free to do what you want to it.

snowpea · 6 June 2012, 07:10 PM

Whoa that is crazy, even if it was fake who is he to take away your property. You paid for the watch, you can do what ever you want with it.

padi56 · 6 June 2012, 07:17 PM

Yes Rolex USA especially try to be more dictatorial after that experience myself would have told that person at the AD.He has lost a future customer and he can stick all the stock of watches up where the sun don't shine

kymwatchlog · 6 June 2012, 07:24 PM

but seriously if an AD spots a fake, can they confiscate it? i don't think so man.

goes to show how ignorant and shallow some salesfolks are. SAD.

Bangel · 6 June 2012, 07:29 PM

What a ridiculous stance by the sales person!

I would make sure management knows of your experience with this particular issue.

caryyee · 6 June 2012, 07:32 PM

I would really like to know, under what authority, that gives an AD the right to confiscate a watch. I would call up the store, ask to speak to the manager / owner, and ask them where is it written that authorises them to do that. And report back to this forum so that we may all be enlightened. If this is a new business practice of Rolex, we'd like to know!

Darlinboy · 6 June 2012, 07:36 PM

Outrageous!

One of those times you could be tempted to use your Rolex as Bond did - as a knuckleduster.

HL65 · 6 June 2012, 07:48 PM

Crazy story---way out of line.

dawsss · 6 June 2012, 07:53 PM

That sounds craazzyy

dalip · 6 June 2012, 07:56 PM

Good customer relations work by the guy....seriously some people are way to up themselves. Just stupid to confront you like that.

93 Turbo · 6 June 2012, 08:11 PM

As mentioned above I'd take this higher. Way, way, way out of line.

Sean.c · 6 June 2012, 08:39 PM

Should of given him a dig!! but no seriously the cheek of that fella!!! what an a*se hole!

Tan · 6 June 2012, 08:44 PM

Quote:

Originally Posted by caryyee

I would really like to know, under what authority, that gives an AD the right to confiscate a watch. I would call up the store, ask to speak to the manager / owner, and ask them where is it written that authorises them to do that. And report back to this forum so that we may all be enlightened. If this is a new business practice of Rolex, we'd like to know!

I'm fairly certain that is not legal in either the USA or Canada. Not sure if this encounter occurred in North America but I highly doubt that an AD can confiscate another person's property.

Definitely follow this piece of advice though. Make sure you let them know that their actions were inappropriate.

SkyKing31 · 6 June 2012, 08:55 PM

I would have been furious .. The AD cant take your watch from you .. You can do whatever you like to your watch .. Rolex may not like it but who cares? .. You bought your watch, you are not renting or leasing it .. Although most people like to keep their Rolex completly factory, some people like to add little extras .. I have one Rolex in my collection that has diamonds added to the dial and bezel .. Some people dont like it but oh well .. I would call the store and complain if I were you .. dont allow this to end here

Porsche · 6 June 2012, 08:56 PM

Wow, unbelievable! I can understand someone like a customs officer having a mandated legal authority, but joe citizen? Couldn't care less if he is store owner or the tea-boy.

I'd be tempted to go back (with the watch on) just to taunt him

psv · 6 June 2012, 09:03 PM

Unacceptable. Complain to store manager/owner.

up2nogood · 6 June 2012, 09:11 PM

Another weird sales person? What's happening to the talent pool?

texex91 · 6 June 2012, 09:25 PM

Bad Rolex AD experience

Like he could 'keep' the watch--give me a break.

Certainly go back to the store that you purchased (or call) and explain what happened (to the manager) and see where it goes.

Casey VP-26 · 6 June 2012, 09:28 PM

He was acting like he was confiscating a credit card. I would have left and come back with a cop telling the officer he was trying to steal my watch.

Monte Cristo · 6 June 2012, 09:36 PM

Absolutely amazing story. That sales guy is an absolute knob!

belk7 · 6 June 2012, 09:40 PM

Totally, 100% out of line. I would let a supervisor/manager know about the experience and then never set foot in that shop again. Enjoy YOUR watch.

jay1988 · 6 June 2012, 09:55 PM

He wasn't inclined enough to pick up on watch modifications.

He saw the dial and thought white gold. I've never seen them next to each other in person but I've been told you can distinguish between them (SS and WG). He probably just thought it was fake because it looked like it should be WG but felt like stainless. I can see why he would think it was fake.

Not that that justifies him trying to take it from you. "Who the eff are you?" doesn't really do any thing. You know who he is. I would of taken my phone out and put the voice recorder on then simply said "So you think because you work at Rolex, it gives you the right to confiscate a watch that doesn't look right to you ?" and if he says something stupid you walk out and say "I'll be playing this to the manager later, bye"

dddrees · 6 June 2012, 10:01 PM

Wow, that's kind of weird behaviour from that one sales person. I think I would be inclined to say something to their manager.

brian8121 · 6 June 2012, 10:01 PM

Quote:

Originally Posted by texex91

Bad Rolex AD experience

Like he could 'keep' the watch--give me a break.

Certainly go back to the store that you purchased (or call) and explain what happened (to the manager) and see where it goes.

x 1000

Way out of line. Report it to the manager

GEO_79 · 6 June 2012, 10:02 PM

oh my god!! this is unbelievable;I can't believe this...

beshannon · 6 June 2012, 10:07 PM

I would get the receipt and contact the police.

That person attempted to steal your watch and the receipt proves the value.

bewithabob · 6 June 2012, 10:09 PM

Outrageously horrible!

DiamondJack · 6 June 2012, 10:13 PM

Clearly rediculous behaviour from the AD although, whilst not a lawyer, I do believe manufacturers (certainly in the UK) do have the right to confiscate fakes or replicas if they believe that's what they are. This is however very confrontational and I am surprised they would attempt to do so.

Unfortunately, this is one of the issues you will face having what is effectively now an immitation WG Daytona.........albeit still a real Rolex. Also one of the reasons I would never buy a WG Daytona as there are too many people who have just changed the dial through contacts they have in the business. But the weight and lack of arrows on the bezel will always show ........ at least to anyone that knows.

The SS version stands up for itself and so it would just annoy me to know I have a "wannabe" version of the WG Daytona.

May I ask why you swapped the dial..... just aesthetics or to look like a WG Daytona?

robertneville · 6 June 2012, 10:18 PM

i would report to store owner. let him know that his employees behavior will result in negative income for his store!

6 June 2012, 06:49 PM	#1
baller24 Banned Join Date: Feb 2012 Location: dallas Watch: SS Daytona Posts: 111	Strange evening at my local AD, never heard of this before Really shocked at what happened this evening at my local AD. I purchased a SS Daytona new from one of the AD's in my city in Feb '12. White dial. Loved the watch, but wanted a little something extra. Purchased a WG Panda racing dial off this forum and got it installed from my watchmaker who also put on the red hands ( he's an amazing watchmaker, has direct account from Rolex and got me the hands). So back to the story. Was in my local mall this evening, had a few minutes to kill so I went into the AD store to look at GMT IIs. As I'm looking around I see a RG Daytona and ask to look at it. I commented on the weight of the watch, after taking off my SS Daytona and putting the RG one on. At the point the sales person starts looking at my watch commenting the weight was not there. ( I actually purchased it from the same store but diff location, they have 3 stores in my city). Apparently he thought because I had a WG dial that my watch was gold. He then tells me I have a fake watch. I explain to him that I bought it from his company and had the dial put on. He starts mumbling some stuff at me and tries to confiscate the watch from me. Of course I tell him to get bent, at which point he requests I give him my watch about 5 more times. This altercation was very close to getting physical, all while an armed security guard was sitting about 10 steps away in a chair. He again brings up that my watch is a replica at which point I ask him 'who the eff are you??' , he starts screaming back at me ' who are you?, who are you? ?? ' Sorry for the rant guys, I'm just really pissed off about this. This Daytona was my first purchase, I have a Datejust my father handed down to me. I'm really a rookie when it comes to Rolex but I just do not understand why if I pay 11.2k for watch I can't do whatever the hell I want to it. As I mentioned in a previous post, I visited Budapest last month and the AD's over there could not have been any cooler. You want dials sir? he is a whole damn box of them, we will sell you anything. I know Rolex wants to control the brand in the US or whatever, but I don't like how some AD's act as though they are police officers.

6 June 2012, 07:01 PM	#2
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,414	Wow! That's just craziness. I wouldn't have let that guy put his hands on my watch in the first place. Time to take your business elsewhere. It's your watch and you're free to do what you want to it.

6 June 2012, 07:10 PM	#3
snowpea "TRF" Member Join Date: Mar 2011 Real Name: Steven Location: Jazoom Watch: Milgauss GV Posts: 1,092	Whoa that is crazy, even if it was fake who is he to take away your property. You paid for the watch, you can do what ever you want with it. __________________

6 June 2012, 07:17 PM	#4
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,031	Yes Rolex USA especially try to be more dictatorial after that experience myself would have told that person at the AD.He has lost a future customer and he can stick all the stock of watches up where the sun don't shine __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

6 June 2012, 07:36 PM	#8
Darlinboy 2024 SubLV41 Pledge Member Join Date: Apr 2011 Real Name: DB Location: :noitacoL Watch: :hctaW Posts: 6,701	Outrageous! One of those times you could be tempted to use your Rolex as Bond did - as a knuckleduster. __________________ Lorem ipsum dolor sit amet, consectetur adipiscing elit.

6 June 2012, 07:24 PM	#5
kymwatchlog Banned Join Date: Nov 2011 Location: US Posts: 853	but seriously if an AD spots a fake, can they confiscate it? i don't think so man. goes to show how ignorant and shallow some salesfolks are. SAD.

6 June 2012, 07:29 PM	#6
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	What a ridiculous stance by the sales person! I would make sure management knows of your experience with this particular issue.

6 June 2012, 07:32 PM	#7
caryyee "TRF" Member Join Date: Mar 2012 Real Name: A Location: Austin, TX Posts: 2,180	I would really like to know, under what authority, that gives an AD the right to confiscate a watch. I would call up the store, ask to speak to the manager / owner, and ask them where is it written that authorises them to do that. And report back to this forum so that we may all be enlightened. If this is a new business practice of Rolex, we'd like to know!

6 June 2012, 07:48 PM	#9
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 63,988	Crazy story---way out of line. __________________ *SPEM SUCCESSUS ALIT*

6 June 2012, 07:53 PM	#10
dawsss "TRF" Member Join Date: Mar 2012 Real Name: Erik Location: Sweden Watch: SD Posts: 43	That sounds craazzyy

6 June 2012, 07:56 PM	#11
dalip "TRF" Member Join Date: Sep 2009 Real Name: Dalip Location: Mumbai and Perth Watch: Rolex PAM Omega Posts: 18,656	Good customer relations work by the guy....seriously some people are way to up themselves. Just stupid to confront you like that. __________________ ------------------------------------------------------------ *"The liar's punishment is not in the least that he is not believed, but that he cannot believe anyone else." George Bernard Shaw*

6 June 2012, 08:11 PM	#12
93 Turbo 2024 SubLV41 Pledge Member Join Date: Apr 2010 Location: Australia Watch: Rolex.Tudor.PAM Posts: 1,554	As mentioned above I'd take this higher. Way, way, way out of line.

6 June 2012, 08:39 PM	#13
Sean.c Banned Join Date: Jan 2011 Location: Dubai / Ireland Watch: Sub date Posts: 505	Should of given him a dig!! but no seriously the cheek of that fella!!! what an a*se hole!

6 June 2012, 08:55 PM	#15
SkyKing31 "TRF" Member Join Date: Nov 2010 Location: Manalapan Florida Watch: Tridor Masterpiece Posts: 2,819	I would have been furious .. The AD cant take your watch from you .. You can do whatever you like to your watch .. Rolex may not like it but who cares? .. You bought your watch, you are not renting or leasing it .. Although most people like to keep their Rolex completly factory, some people like to add little extras .. I have one Rolex in my collection that has diamonds added to the dial and bezel .. Some people dont like it but oh well .. I would call the store and complain if I were you .. dont allow this to end here __________________ It's been said that money can never buy happiness which is true, but I'd rather cry while seated in the back of a Rolls Royce limousine instead crying while seated on a bicycle.

6 June 2012, 08:56 PM	#16
Porsche 2024 SubLV41 Pledge Member Join Date: Jun 2008 Real Name: John Location: ɹǝpun Watch: and learn Posts: 2,986	Wow, unbelievable! I can understand someone like a customs officer having a mandated legal authority, but joe citizen? Couldn't care less if he is store owner or the tea-boy. I'd be tempted to go back (with the watch on) just to taunt him __________________ Obey Gravity, it's the Law! ROLEX --- SEIKO --- HEUER TRF REHAUT T H E R O L E X F O R U M T H E R O L E X F O R U M T H E R O L E X F O R U M T H E R O L E X F O R U M T H E R O L E X F O R U M T H E R O L E X F O R U M

6 June 2012, 09:03 PM	#17
psv 2024 Pledge Member Join Date: Oct 2009 Location: USA & France Posts: 11,078	Unacceptable. Complain to store manager/owner.

6 June 2012, 09:11 PM	#18
up2nogood "TRF" Member Join Date: Jul 2011 Real Name: Alex Location: Sydney, Australia Watch: Idiot Savant Posts: 1,944	Another weird sales person? What's happening to the talent pool?

6 June 2012, 09:25 PM	#19
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	Bad Rolex AD experience Like he could 'keep' the watch--give me a break. Certainly go back to the store that you purchased (or call) and explain what happened (to the manager) and see where it goes.

6 June 2012, 09:28 PM	#20
Casey VP-26 "TRF" Member Join Date: Jun 2009 Location: America Posts: 2,718	He was acting like he was confiscating a credit card. I would have left and come back with a cop telling the officer he was trying to steal my watch.

6 June 2012, 09:36 PM	#21
Monte Cristo "TRF" Member Join Date: Apr 2012 Location: Sydney Watch: ing you... Posts: 3,775	Absolutely amazing story. That sales guy is an absolute knob! __________________ 'I am easily satisfied with the very best' - Winston Churchill

6 June 2012, 09:40 PM	#22
belk7 "TRF" Member Join Date: Dec 2009 Real Name: Chris Location: USA Posts: 1,439	Totally, 100% out of line. I would let a supervisor/manager know about the experience and then never set foot in that shop again. Enjoy YOUR watch.

6 June 2012, 09:55 PM	#23
jay1988 "TRF" Member Join Date: Feb 2012 Location: Midlands Posts: 1,515	He wasn't inclined enough to pick up on watch modifications. He saw the dial and thought white gold. I've never seen them next to each other in person but I've been told you can distinguish between them (SS and WG). He probably just thought it was fake because it looked like it should be WG but felt like stainless. I can see why he would think it was fake. Not that that justifies him trying to take it from you. "Who the eff are you?" doesn't really do any thing. You know who he is. I would of taken my phone out and put the voice recorder on then simply said "So you think because you work at Rolex, it gives you the right to confiscate a watch that doesn't look right to you ?" and if he says something stupid you walk out and say "I'll be playing this to the manager later, bye"

6 June 2012, 10:01 PM	#24
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,253	Wow, that's kind of weird behaviour from that one sales person. I think I would be inclined to say something to their manager. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

6 June 2012, 10:02 PM	#26
GEO_79 "TRF" Member Join Date: Aug 2010 Real Name: Georgian Location: Constanta_Romania Watch: 216570 Polar Posts: 904	oh my god!! this is unbelievable;I can't believe this...

6 June 2012, 10:07 PM	#27
beshannon "TRF" Member Join Date: Jun 2009 Real Name: Brian Location: Northern Virginia Watch: One of Not Many Posts: 17,892	I would get the receipt and contact the police. That person attempted to steal your watch and the receipt proves the value. __________________ IWC Portugieser 7 Day, Omega Seamaster SMP300m, Vacheron Constantin Traditionnelle Complete Calendar, Glashutte PanoInverse, Glashutte SeaQ Panorama Date, Omega Aqua Terra 150, Omega CK 859, Omega Speedmaster 3861 Moonwatch, Breitling Superocean Steelfish, JLC Atmos Transparent Clock

6 June 2012, 10:09 PM	#28
bewithabob "TRF" Member Join Date: Jan 2008 Real Name: Bob Location: Dallas, Texas Watch: Daytona Meteorite Posts: 3,417	Outrageously horrible! __________________ meteor flying to Earth onto my wrist... 116509 Daytona Meteorite, 116520 Daytona Black, 116710 GMTIIC, 16013 DATEJUST, CARTIER SANTOS 100 W20090X8, IWC Big Pilot, IWC Top Gun "Everything works out in the end. If it hasn't worked out, it's not the end."

6 June 2012, 10:13 PM	#29
DiamondJack "TRF" Member Join Date: Mar 2011 Location: London Watch: Quite a few Posts: 4,315	Clearly rediculous behaviour from the AD although, whilst not a lawyer, I do believe manufacturers (certainly in the UK) do have the right to confiscate fakes or replicas if they believe that's what they are. This is however very confrontational and I am surprised they would attempt to do so. Unfortunately, this is one of the issues you will face having what is effectively now an immitation WG Daytona.........albeit still a real Rolex. Also one of the reasons I would never buy a WG Daytona as there are too many people who have just changed the dial through contacts they have in the business. But the weight and lack of arrows on the bezel will always show ........ at least to anyone that knows. The SS version stands up for itself and so it would just annoy me to know I have a "wannabe" version of the WG Daytona. May I ask why you swapped the dial..... just aesthetics or to look like a WG Daytona?

6 June 2012, 10:18 PM	#30
robertneville "TRF" Member Join Date: Jan 2010 Real Name: Greg Location: PA Watch: me burn Posts: 1,435	i would report to store owner. let him know that his employees behavior will result in negative income for his store! __________________ Motocross is life!

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