ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

sheldonsmith · 5 December 2007, 03:27 PM

With some help from Fly-Dad who received an updated GMT-C manual because his new GMT arrived with an older style manual, I called Rolex RSC in New York, and the CSR send me these....

After faxing in a copy of my warranty card, they shipped a the updated GMTII-C manual, a pocket catalog, a service booklet, a leather pad used to keep the watch from hitting the top of the box when shipping, and two of the newer style cleaning cloths.

When speaking with the CSR, I indicated that I was searching for the Rolex imprinted micro-static cleaning cloths, but they indicated that they could not ship that style, but they can ship these newer cotton/Selvyt style cloths. In a follow-up phone call, after faxing in my warranty card, the CSR indicated that her husband uses the leather pad as a cleaning cloth, so she included it in the envelope.

With Fly-Dad's insight on asking for "After Sales Support," there was little phone hazing other than having to explain that AD's wont lift a finger to obtain these items for Rolex patrons.

My apologies for the bad pict.....

Thanks Fly-Dad.....

-Sheldon

f16570 · 5 December 2007, 08:10 PM

Nothing beats a full house. Well done.

f

SPACE-DWELLER · 5 December 2007, 08:20 PM

Hey! I want one of those cloths!

Danish customers don't get them from the AD when buying Rolex!

Congrats on the nice score, Sheldon!

Robb · 5 December 2007, 08:55 PM

Very nice!!

colemanitis · 5 December 2007, 11:02 PM

That's awesome, Sheldon!

koronet-kid · 5 December 2007, 11:14 PM

well done good work! cool cloth i want one. i think i will try and get udated manual for my gmt. will let you all know how i get with Rolex in the uk.

regards Sean

frostie · 5 December 2007, 11:39 PM

you are lucky

mullman · 6 December 2007, 03:22 AM

My TOG last year came with the cloth in your pic, but my new GMT-IIc did not, just a tiny cloth (non-imprinted) in the box.

Is that right?

jamesthejeweller · 6 December 2007, 06:30 AM

hahah awesome! i love free stuff

jimroe · 6 December 2007, 06:45 AM

I just got the small cloth in the box with my GMT IIc - but I DID get the latest manual with it. Mine is an M serial number so at least with new shipments to ADs they are sending the right manual now.

Jocke · 6 December 2007, 06:49 AM

Quote:

Originally Posted by SPACE-DWELLER

Hey! I want one of those cloths!

Danish customers don't get them from the AD when buying Rolex!

Congrats on the nice score, Sheldon!

Bo and JJ will never get that cloth, it´s only made for customers
that don´t flip watches.

That is why I have to house full of them.

Jocke

Triple Black 88 · 6 December 2007, 07:36 AM

Quote:

Originally Posted by sheldonsmith

I called Rolex RSC in New York, and the CSR send me these....
After faxing in a copy of my warranty card, they shipped a the updated GMTII-C manual, a pocket catalog, a service booklet, a leather pad used to keep the watch from hitting the top of the box when shipping, and two of the newer style cleaning cloths.
-Sheldon

Sheldon, how long did it take for them to send you the package? I was missing a catalog and called RSC (NY) and told the "After Sales" rep and she told me the name of the booklet I should have received, took my name and address and said that they would ship it to me. She didn't ask me any questions reguarding the serial # or for a copy of my waranty. This was less then a week ago.
Thanks,
Steve

SPACE-DWELLER · 6 December 2007, 08:23 AM

Quote:

Originally Posted by Jocke

Bo and JJ will never get that cloth, it´s only made for customers
that don´t flip watches.

That is why I have to house full of them.

Jocke

Yeah, to wipe your sorry Swedish

Jocke · 6 December 2007, 08:27 AM

Quote:

Originally Posted by SPACE-DWELLER

Yeah, to wipe your sorry Swedish

Bo, I can feel the love.

Jocke

5 December 2007, 03:27 PM	#1
sheldonsmith 2024 Pledge Member Join Date: Nov 2005 Location: Member 202♛ Posts: 1,815	Look what Rolex sent me - Updated GMTII-C Manual With some help from Fly-Dad who received an updated GMT-C manual because his new GMT arrived with an older style manual, I called Rolex RSC in New York, and the CSR send me these.... After faxing in a copy of my warranty card, they shipped a the updated GMTII-C manual, a pocket catalog, a service booklet, a leather pad used to keep the watch from hitting the top of the box when shipping, and two of the newer style cleaning cloths. When speaking with the CSR, I indicated that I was searching for the Rolex imprinted micro-static cleaning cloths, but they indicated that they could not ship that style, but they can ship these newer cotton/Selvyt style cloths. In a follow-up phone call, after faxing in my warranty card, the CSR indicated that her husband uses the leather pad as a cleaning cloth, so she included it in the envelope. With Fly-Dad's insight on asking for "After Sales Support," there was little phone hazing other than having to explain that AD's wont lift a finger to obtain these items for Rolex patrons. My apologies for the bad pict..... Thanks Fly-Dad..... -Sheldon __________________

5 December 2007, 08:20 PM	#3
SPACE-DWELLER "TRF" Member Join Date: Apr 2007 Real Name: Bo Location: Denmark Watch: Rolex, of course! Posts: 22,436	Hey! I want one of those cloths! Danish customers don't get them from the AD when buying Rolex! Congrats on the nice score, Sheldon! __________________ With kind regards, Bo LocTite 221: The Taming Of The Screw...

5 December 2007, 08:55 PM	#4
Robb 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2007 Real Name: Robb Location: USA Watch: BLNR Posts: 4,939	Very nice!! __________________ 126610LN l 166610LV l 126619LB l 116710BLNR l 126710BLRO l 126720VTNR l 126718GRNR l 116500 white l 116500 black l 116508 john mayer l 116519LN l 116503 white l 126655 l 226627 Ti Master l 116518LN

5 December 2007, 11:02 PM	#5
colemanitis "TRF" Member Join Date: Apr 2006 Real Name: Jeff Location: Florida Watch: PAM 1090 Posts: 3,723	That's awesome, Sheldon! __________________ Member #471

6 December 2007, 03:22 AM	#8
mullman "TRF" Member Join Date: Dec 2007 Real Name: Grey Location: NC Posts: 268	My TOG last year came with the cloth in your pic, but my new GMT-IIc did not, just a tiny cloth (non-imprinted) in the box. Is that right? __________________ Best, -Grey

5 December 2007, 08:10 PM	#2
f16570 "TRF" Member Join Date: Jan 2007 Real Name: F Location: Scotland Watch: Exp II White Face Posts: 4,272	Nothing beats a full house. Well done. f

5 December 2007, 11:14 PM	#6
koronet-kid "TRF" Member Join Date: Nov 2007 Real Name: John Location: AT HOME Watch: deep-sea Comex Posts: 676	well done good work! cool cloth i want one. i think i will try and get udated manual for my gmt. will let you all know how i get with Rolex in the uk. regards Sean

5 December 2007, 11:39 PM	#7
frostie 1,000,000th PostMember Join Date: Jun 2007 Location: Earth Posts: 14,048	you are lucky

6 December 2007, 06:30 AM	#9
jamesthejeweller "TRF" Member Join Date: Jun 2007 Real Name: James Location: TAX EXILE Watch: PLATONA Posts: 637	hahah awesome! i love free stuff __________________ Stay Cool J-T-J

6 December 2007, 06:45 AM	#10
jimroe "TRF" Member Join Date: Nov 2007 Real Name: Jim Location: Florida Watch: PP 571211A-001 Posts: 107	I just got the small cloth in the box with my GMT IIc - but I DID get the latest manual with it. Mine is an M serial number so at least with new shipments to ADs they are sending the right manual now.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)