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111forza · 13 March 2013, 08:04 AM

I have been owner of my grail RO 15300 now for just over 3 months. A few days after pick up i noticed a problem with date change and wanting everything perfect i decided to get it sent back to AP service to get sorted under warranty. Now before watch was sent off to service centre AD did the usual watch condition report which read AS NEW CONDITION no marks or dings anywhere which is no suprise as i prob had only worn watch on 5/6 occasions. A few days ago i received call from AD to say my watch was ready for me to collect. Report from AP says they had replaced a few parts and was now changing within tolerance . Well all seemed good until i put on my spectacles to inspect. Well what a disappointment firstly i noticed a mark on brushed part of bezel right next to one of the screw heads and also light marking around part of the polished edge of bezel and also on a couple of the screw heads i never took any pics of marks to bezel think i was in shock. Needless to say watch has now been returned to AP service so waiting to hear there explanation. How infuriating that it could be returned like this. Just not good enough from AP. KICKING myself now for sending it off to them wish i never bothered

I know either way it will have to be resolved by AP but i find it so annoying how sloppy of them to not inspect the watch correctly before sending back to AD

v5cog · 13 March 2013, 08:08 AM

Sorry to hear your dissapointing news...Where in the UK did you send it too?

111forza · 13 March 2013, 08:12 AM

Quote:

Originally Posted by v5cog

Sorry to hear your dissapointing news...Where in the UK did you send it too?

Not sure left that up to AD. I think AP service center is in London

v5cog · 13 March 2013, 08:19 AM

Quote:

Originally Posted by 111forza

Not sure left that up to AD. I think AP service center is in London

That is worrying ... Mine is in London having some TLC hope it doesn't suffer the same fate

I'm sure thy will rectify any damage caused by them
Let me know how you get on... Good luck

AshAP · 13 March 2013, 08:20 AM

Which AD?

ghotihead2001 · 13 March 2013, 08:29 AM

same thing happened to me thru the boutique. they polished it for me, but it took an extra 3 weeks to get the watch back.... disappointing but alls well that ends well...

111forza · 13 March 2013, 08:35 AM

Quote:

Originally Posted by AshAP

Which AD?

No problem with AD they doing there bit my problem is with AP service center who returned my watch in this condition

kilyung · 13 March 2013, 09:04 AM

You need another backup AP

unclesallie · 13 March 2013, 09:14 AM

oh well, just buy a patek next time......

dannyjak · 13 March 2013, 10:17 AM

Seem to be getting alot of these reports from AP service centers. Thats a little worrying

Hairdude1 · 13 March 2013, 12:43 PM

Sorry to hear, AP should get this sorted out

Lamkyle · 13 March 2013, 01:22 PM

Quote:

Originally Posted by kilyung

You need another backup AP

v5cog · 14 March 2013, 05:22 AM

Quote:

Originally Posted by kilyung

You need another backup AP

Stop it !!!

descartes · 14 March 2013, 05:47 AM

It's really troubling that there have been a few recent posts about date change problems and out of spec time-keeping with the 15300/400.

My NIB 15300 has run 30 secs fast per day since the day I got it. Really unacceptable for a watch of this ilk. I bought it from a gray market dealer (NIB and fully sealed and tagged), but no warranty. I'll get it adjusted eventually when it goes in for service.

Still, with this latest story, I have to wonder what is going on at AP.

TSW · 14 March 2013, 05:50 AM

Quote:

Originally Posted by descartes

It's really troubling that there have been a few recent posts about date change problems and out of spec time-keeping with the 15300/400.

My NIB 15300 has run 30 secs fast per day since the day I got it. Really unacceptable for a watch of this ilk. I bought it from a gray market dealer (NIB and fully sealed and tagged), but no warranty. I'll get it adjusted eventually when it goes in for service.

Still, with this latest story, I have to wonder what is going on at AP.

How come you don't have any warranty on it?

h999r · 14 March 2013, 06:11 AM

You're still okay the AD will take care of it. I had a same problem awhile back. I purchased at a watch store in Phila and they ruined the bezel of my RG RC and pretend nothing happened. They loosing me as their good customer since then.

AshAP · 14 March 2013, 06:19 AM

Quote:

Originally Posted by unclesallie

oh well, just buy a patek next time......

I know this was a joke but seriously my pal dropped his Patek (on a carpet) whilst fastening the buckle and the thing was so girly and weedy that it broke and cost 3k to fix. I'd rather stick to AP.

descartes · 14 March 2013, 06:47 AM

Quote:

Originally Posted by TSW

How come you don't have any warranty on it?

Warranties are not issued through a gray market dealer. They sell surplus which AD was unable to sell for great prices, but with no warranty.

kilyung · 14 March 2013, 07:02 AM

Quote:

Originally Posted by v5cog

Stop it !!!

Am I wrong???

FLB03TT · 14 March 2013, 07:14 AM

Quote:

Originally Posted by descartes

Warranties are not issued through a gray market dealer. They sell surplus which AD was unable to sell for great prices, but with no warranty.

Still don't understand. Did it not come with stamped papers?

AshAP · 14 March 2013, 08:42 AM

Quote:

Originally Posted by FLB03TT

Still don't understand. Did it not come with stamped papers?

Probably stamped 'SOLD CHEAP'

v5cog · 14 March 2013, 09:02 AM

Quote:

Originally Posted by kilyung

Am I wrong???

No your not..... That's the problem

descartes · 14 March 2013, 10:29 AM

Quote:

Originally Posted by FLB03TT

Still don't understand. Did it not come with stamped papers?

No, the warranty is not stamped.

When AD's have a surplus (because of slow sales) they need to off load their NIB inventory, so they sell it off to gray market dealers who have customers that will buy it NIB, but without warranty. If you look in the "For Sale" section on these forums almost all of those sellers are 'gray market' dealers who sell NIB items, but without a factory warranty. They are selling AD dealer surplus. The exact same stuff that AD sells, but because the AD couldn't move the items they pass it along to gray market sellers to take sell it off.

The deals can be very good, but you self-warranty. I have no issue with this (unless it is an ultra expensive item) because the watch is of such a high quality that it is very unlikely that there will be an issue and if there is, paying to service through the manufacturer is minimal relative to the cost savings (unless there is a catastrophic problem, which is pretty unheard of).

kilyung · 14 March 2013, 11:14 AM

Quote:

Originally Posted by descartes

No, the warranty is not stamped.

When AD's have a surplus (because of slow sales) they need to off load their NIB inventory, so they sell it off to gray market dealers who have customers that will buy it NIB, but without warranty. If you look in the "For Sale" section on these forums almost all of those sellers are 'gray market' dealers who sell NIB items, but without a factory warranty. They are selling AD dealer surplus. The exact same stuff that AD sells, but because the AD couldn't move the items they pass it along to gray market sellers to take sell it off.

The deals can be very good, but you self-warranty. I have no issue with this (unless it is an ultra expensive item) because the watch is of such a high quality that it is very unlikely that there will be an issue and if there is, paying to service through the manufacturer is minimal relative to the cost savings (unless there is a catastrophic problem, which is pretty unheard of).

I think most of us understand how great dealers work. However, you're making some assumptions. All of the grey market pieces I've picked up are stamped and dated properly and thus warrantable.

WAK4 · 14 March 2013, 11:20 AM

Quote:

Originally Posted by kilyung

I think most of us understand how great dealers work. However, you're making some assumptions. All of the grey market pieces I've picked up are stamped and dated properly and thus warrantable.

Same here

As for the OP, that sucks. We've had more than a few of these types of incidents reported here past couple months. WTF?

descartes · 14 March 2013, 11:27 AM

Quote:

Originally Posted by kilyung

I think most of us understand how great dealers work. However, you're making some assumptions. All of the grey market pieces I've picked up are stamped and dated properly and thus warrantable.

I know most do know, but I was answering the question posed to me by FLB who said he did not.

I'd be most appreciative if you could let me know which gray market dealers are able to provide you with stamped papers. I've only bought 2 gray market pieces and in both cases the AD wouldn't go for it.

waspy1 · 14 March 2013, 12:03 PM

Quote:

Originally Posted by descartes

I know most do know, but I was answering the question posed to me by FLB who said he did not.

I'd be most appreciative if you could let me know which gray market dealers are able to provide you with stamped papers. I've only bought 2 gray market pieces and in both cases the AD wouldn't go for it.

I bought a bnib patek from Davidsw which comes with full warranty and papers in my name. Not AP but I'd expect the same I I we're to buy AP from him.

descartes · 14 March 2013, 12:04 PM

Quote:

Originally Posted by waspy1

I bought a bnib patek from Davidsw which comes with full warranty and papers in my name. Not AP but I'd expect the same I I we're to buy AP from him.

Good to know. Thanks.

simongpaez · 14 March 2013, 12:18 PM

Quote:

Originally Posted by waspy1

Davidsw which comes with full warranty and papers

+1 you can get Warranty here

cdnyc · 14 March 2013, 12:27 PM

Quote:

Originally Posted by simongpaez

+1 you can get warranty here

+2

13 March 2013, 08:04 AM	#1
111forza "TRF" Member Join Date: May 2012 Location: uk Posts: 2,683	arghhhhhhhhhhhhh I have been owner of my grail RO 15300 now for just over 3 months. A few days after pick up i noticed a problem with date change and wanting everything perfect i decided to get it sent back to AP service to get sorted under warranty. Now before watch was sent off to service centre AD did the usual watch condition report which read AS NEW CONDITION no marks or dings anywhere which is no suprise as i prob had only worn watch on 5/6 occasions. A few days ago i received call from AD to say my watch was ready for me to collect. Report from AP says they had replaced a few parts and was now changing within tolerance . Well all seemed good until i put on my spectacles to inspect. Well what a disappointment firstly i noticed a mark on brushed part of bezel right next to one of the screw heads and also light marking around part of the polished edge of bezel and also on a couple of the screw heads i never took any pics of marks to bezel think i was in shock. Needless to say watch has now been returned to AP service so waiting to hear there explanation. How infuriating that it could be returned like this. Just not good enough from AP. KICKING myself now for sending it off to them wish i never bothered I know either way it will have to be resolved by AP but i find it so annoying how sloppy of them to not inspect the watch correctly before sending back to AD

13 March 2013, 08:29 AM	#6
ghotihead2001 "TRF" Member Join Date: Mar 2012 Location: NYC Watch: Breaking bad Posts: 426	same thing happened to me thru the boutique. they polished it for me, but it took an extra 3 weeks to get the watch back.... disappointing but alls well that ends well... __________________ "There is no fighting in here! This is the war room!" Instagram: @ghotihead2001

13 March 2013, 08:08 AM	#2
v5cog Member Join Date: Sep 2010 Real Name: Colin Location: london Watch: Audemars Piguet Posts: 548	Sorry to hear your dissapointing news...Where in the UK did you send it too?

13 March 2013, 08:20 AM	#5
AshAP "TRF" Member Join Date: Dec 2012 Real Name: Ash Location: UK Watch: AP Royal Oak Posts: 4,544	Which AD?

13 March 2013, 09:04 AM	#8
kilyung "TRF" Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,950	You need another backup AP

13 March 2013, 09:14 AM	#9
unclesallie 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2007 Real Name: dan Location: Pennsylvania Watch: keystone pocket Posts: 5,917	oh well, just buy a patek next time......

13 March 2013, 10:17 AM	#10
dannyjak "TRF" Member Join Date: Nov 2009 Location: Sydney Posts: 194	Seem to be getting alot of these reports from AP service centers. Thats a little worrying

13 March 2013, 12:43 PM	#11
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Sorry to hear, AP should get this sorted out

14 March 2013, 05:47 AM	#14
descartes "TRF" Member Join Date: Sep 2012 Location: North Shore Posts: 1,116	It's really troubling that there have been a few recent posts about date change problems and out of spec time-keeping with the 15300/400. My NIB 15300 has run 30 secs fast per day since the day I got it. Really unacceptable for a watch of this ilk. I bought it from a gray market dealer (NIB and fully sealed and tagged), but no warranty. I'll get it adjusted eventually when it goes in for service. Still, with this latest story, I have to wonder what is going on at AP.

14 March 2013, 06:11 AM	#16
h999r Banned Join Date: May 2011 Real Name: HR Location: Planet Earth Watch: -ing Barts. Posts: 4,244	You're still okay the AD will take care of it. I had a same problem awhile back. I purchased at a watch store in Phila and they ruined the bezel of my RG RC and pretend nothing happened. They loosing me as their good customer since then.

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