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nandoo · 27 May 2013, 12:05 AM

Hi,

I am happy owner of a Rolex GMT Master 2, which I bought around 5 years ago. I never paid too much attention, but I realized it was always a bit fast, like 5-10 seconds. I never fully analyzed, but if I don't correct it accumlates to over one minute over time.

I live in Korea, Seoul, so I went to a local Rolex shop, where the sales guy and the rest of the team insisted that this was normal for a mechanical watch. He literally said "they can never run 100% precisely, you misunderstand what is a Rolex". I got so angry, that I left the shop, but when I went to the Rolex homepage I couldn't find any way to contact them and complain about the shop.

I mean has anyone EVER heard of something like this? How can I fix my watch and then also get these guys fired? Am I missing something here?

padi56 · 27 May 2013, 12:25 AM

Quote:

Originally Posted by nandoo

Hi,

I am happy owner of a Rolex GMT Master 2, which I bought around 5 years ago. I never paid too much attention, but I realized it was always a bit fast, like 5-10 seconds. I never fully analyzed, but if I don't correct it accumlates to over one minute over time.

I live in Korea, Seoul, so I went to a local Rolex shop, where the sales guy and the rest of the team insisted that this was normal for a mechanical watch. He literally said "they can never run 100% precisely, you misunderstand what is a Rolex". I got so angry, that I left the shop, but when I went to the Rolex homepage I couldn't find any way to contact them and complain about the shop.

I mean has anyone EVER heard of something like this? How can I fix my watch and then also get these guys fired? Am I missing something here?

Well he is correct no purely mechanical watch any brand or any price will keep 100% perfect time close yes but perfect no.Now Rolex watches are tested at the Swiss COSC and the specification for when tested is that the movement performed to a AVERAGE of between -4 to + 6 seconds over any 24 hour period to pass the test.Now to test any movement for accuracy first fully manually wind the Rolex watch 40 full crown turns clockwise only.Next sync Rolex with a reliable time source for this test a quartz watch will do.Next wear Rolex as normal but for 8 hours plus a day.Check time once daily with the same setting time source over 5 days.Then average out the lost or gain over the 5 days if its over the COSC spec Average -4 to +6 seconds then have watch regulated.But watch will soon need a full service if over 5 years old of wearing.

diver2012 · 27 May 2013, 12:33 AM

Quote:

Originally Posted by nandoo

I got so angry, that I left the shop, but when I went to the Rolex homepage I couldn't find any way to contact them and complain about the shop.

I mean has anyone EVER heard of something like this? How can I fix my watch and then also get these guys fired? Am I missing something here?

Are you serious?

Before accusing people of giving you misinformation and trying to get them fired you should perhaps research what COSC certification actually means.

You are very much in the wrong.

GradyPhilpott · 27 May 2013, 01:04 AM

No watch or clock will ever keep perfect time.

CKL1213 · 27 May 2013, 01:18 AM

Quote:

Originally Posted by nandoo

"they can never run 100% precisely, you misunderstand what is a Rolex"

no offense but the sales guy was Right.

Sherwooddavid · 27 May 2013, 01:23 AM

The AD was correct,if you are looking for more accuracy in a watch maybe you should consider a quartz.

do or die · 27 May 2013, 01:30 AM

This has to be a wind up.......;) lol

zeroshiki · 27 May 2013, 02:06 AM

Bring it to rolex service center to have it regulated. They will do it happily for you. My dssd was running slow -2 per day, i asked them to have it regulated preferrebly fast +2, it came back running spot on +/- 0!

Also, considering your watch is 5 yrs old, it may need servicing too.

Edit: after re reading your post completely instead of just a glance before at the 1st or 2nd paragraph, why would you want to get those salespeople fired? That is not nice.

joe100 · 27 May 2013, 02:09 AM

I think we be trolled!

Sherwooddavid · 27 May 2013, 02:17 AM

Quote:

Originally Posted by joe100

I think we be trolled!

Watchdog · 27 May 2013, 02:35 AM

Just have it regulated.

Also when you take your watch off at night, there are positions to leave it which will slow it down or speed it up to keep more accurate time.

Best of luck and welcome to the forum.

27 May 2013, 12:05 AM	#1
nandoo "TRF" Member Join Date: May 2013 Location: korea Posts: 1	A Rolex running fast? Hi, I am happy owner of a Rolex GMT Master 2, which I bought around 5 years ago. I never paid too much attention, but I realized it was always a bit fast, like 5-10 seconds. I never fully analyzed, but if I don't correct it accumlates to over one minute over time. I live in Korea, Seoul, so I went to a local Rolex shop, where the sales guy and the rest of the team insisted that this was normal for a mechanical watch. He literally said "they can never run 100% precisely, you misunderstand what is a Rolex". I got so angry, that I left the shop, but when I went to the Rolex homepage I couldn't find any way to contact them and complain about the shop. I mean has anyone EVER heard of something like this? How can I fix my watch and then also get these guys fired? Am I missing something here?

27 May 2013, 01:04 AM	#4
GradyPhilpott 2025 TitaniumYM Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: 14060M Posts: 34,480	No watch or clock will ever keep perfect time. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

27 May 2013, 02:09 AM	#9
joe100 2024 SubLV41 Pledge Member Join Date: Nov 2007 Real Name: Joe Location: New Mexico Watch: Explorer Posts: 12,840	I think we be trolled! __________________ It's Espresso, not Expresso. Coffee is not a train in Italy. -TRF Member 6982-

27 May 2013, 01:23 AM	#6
Sherwooddavid "TRF" Member Join Date: Apr 2010 Real Name: Dave Location: Canada Watch: Submariner Posts: 2,080	The AD was correct,if you are looking for more accuracy in a watch maybe you should consider a quartz.

27 May 2013, 01:30 AM	#7
do or die Member Join Date: Oct 2010 Real Name: tatustu Location: Scotland Watch: SubC ExpII Posts: 95	This has to be a wind up.......;) lol

27 May 2013, 02:06 AM	#8
zeroshiki "TRF" Member Join Date: Apr 2010 Real Name: paul Location: surabaya Posts: 321	Bring it to rolex service center to have it regulated. They will do it happily for you. My dssd was running slow -2 per day, i asked them to have it regulated preferrebly fast +2, it came back running spot on +/- 0! Also, considering your watch is 5 yrs old, it may need servicing too. Edit: after re reading your post completely instead of just a glance before at the 1st or 2nd paragraph, why would you want to get those salespeople fired? That is not nice.

27 May 2013, 02:35 AM	#11
Watchdog "TRF" Member Join Date: Feb 2009 Real Name: Junkyard Dog Location: The Doghouse Watch: I can't tell time Posts: 6,842	Just have it regulated. Also when you take your watch off at night, there are positions to leave it which will slow it down or speed it up to keep more accurate time. Best of luck and welcome to the forum.

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