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SS Oyster · 18 June 2013, 05:44 AM

Don't know what happened or how, but wife told me her pen (gift from me - bought it from TRF member). Here's the pen. Can't tell what's wrong other than pen won't screw together or push together. It just springs apart when I try to put it back together.

Any idea of what's wrong? Who can I take it to? To Rolex AD?

jackwebb · 18 June 2013, 07:31 AM

Are you able to unscrew the parts as shown below? From looking at it I would say the silver part is press fit or glued to the upper tube and then it screws to the lower tube.

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jackwebb · 18 June 2013, 07:32 AM

lets have a look inside the upper tube if you can manage it.

SUBversive · 18 June 2013, 10:48 AM

I would look for a pen repair shop in your area. Might be hard to find. I met a guy from Boston this weekend at the Boston pen show. I can flip you his contact info if you are not finding anyone local.

Lion · 18 June 2013, 08:48 PM

As stated, looks like a repair is in order...how does the pen come apart normally to replace the ink refill???

darrenvs · 13 July 2013, 08:14 PM

Unfortunatly the pens were promo items and the AD wont be able to fix it for you ( I know as I worked in one for 20 years ) Take it to a pen shop and they should be able to fix it for you. Or as suggested try and remove the white plastic parts and glue it together

Mosco · 14 July 2013, 09:50 AM

Mark, I recall you buying this pen from me a while back. Shoot it back to me (sans the box), and I'll replace it. Let me worry about the repair. I believe I still have your addy, but PM it to me just in case. I'll send it out Monday, you should have by Wednesday.

HDHNTER · 14 July 2013, 10:34 AM

Damn fine customer service.

Sent from my DROID RAZR HD using Tapatalk 4 Beta

Lion · 14 July 2013, 08:24 PM

Greg, you are a true Gentleman to replace this man's pen and also why this Forum is one of the best.....

Take care.....Leo

jackwebb · 15 July 2013, 08:11 AM

Quote:

Originally Posted by HDHNTER

Damn fine customer service.

Wow ill say. great service.

Sent from my iPhone excuse the auto correct and the Makers Mark

Mosco · 17 July 2013, 10:07 AM

Mark, I am having trouble getting a PM to you... Can you shoot me your addy please?

Darlinboy · 18 July 2013, 10:37 AM

Quote:

Originally Posted by Mosco

Mark, I recall you buying this pen from me a while back. Shoot it back to me (sans the box), and I'll replace it. Let me worry about the repair. I believe I still have your addy, but PM it to me just in case. I'll send it out Monday, you should have by Wednesday.

Well done!

lawcam · 22 July 2013, 10:42 PM

Greg, very impressed, you should write a book on customer service!! Truly impressive.

mjclark32 · 22 July 2013, 11:01 PM

Quote:

Originally Posted by Mosco

Mark, I recall you buying this pen from me a while back. Shoot it back to me (sans the box), and I'll replace it. Let me worry about the repair. I believe I still have your addy, but PM it to me just in case. I'll send it out Monday, you should have by Wednesday.

And that's why you're a legend, Greg

cornerstore · 23 July 2013, 03:54 AM

Quote:

Originally Posted by Mosco

Mark, I recall you buying this pen from me a while back. Shoot it back to me (sans the box), and I'll replace it. Let me worry about the repair. I believe I still have your addy, but PM it to me just in case. I'll send it out Monday, you should have by Wednesday.

Great seller and after service !

donas · 18 August 2013, 04:30 PM

Quote:

Originally Posted by Mosco

Mark, I recall you buying this pen from me a while back. Shoot it back to me (sans the box), and I'll replace it. Let me worry about the repair. I believe I still have your addy, but PM it to me just in case. I'll send it out Monday, you should have by Wednesday.

I'm impressed!

bungcarlo · 23 August 2013, 05:43 AM

Quote:

Originally Posted by Mosco

Mark, I recall you buying this pen from me a while back. Shoot it back to me (sans the box), and I'll replace it. Let me worry about the repair. I believe I still have your addy, but PM it to me just in case. I'll send it out Monday, you should have by Wednesday.

Wow! Just wow!

Cc1966 · 24 August 2013, 12:55 AM

Good show!

Gulfstream · 24 August 2013, 10:30 PM

Quote:

Originally Posted by Mosco

Mark, I am having trouble getting a PM to you... Can you shoot me your addy please?

Mosco is changing my mind about the risk-benefit equation of purchasing from the Forum! Particularly impressive because there was no request from the part of the buyer, nor should there have been seeing the lapse between acquisition and break.

Frosty · 1 October 2013, 09:26 AM

Quote:

Originally Posted by Mosco

Mark, I recall you buying this pen from me a while back. Shoot it back to me (sans the box), and I'll replace it. Let me worry about the repair. I believe I still have your addy, but PM it to me just in case. I'll send it out Monday, you should have by Wednesday.

Now that is customer service!

18 June 2013, 05:44 AM	#1
SS Oyster "TRF" Member Join Date: Sep 2008 Location: USA Posts: 9,385	Rolex pen broken Don't know what happened or how, but wife told me her pen (gift from me - bought it from TRF member). Here's the pen. Can't tell what's wrong other than pen won't screw together or push together. It just springs apart when I try to put it back together. Any idea of what's wrong? Who can I take it to? To Rolex AD? Attached Images

18 June 2013, 07:31 AM	#2
jackwebb "TRF" Member Join Date: Nov 2010 Real Name: Joe Location: Louisville KY Watch: crazy Posts: 634	Are you able to unscrew the parts as shown below? From looking at it I would say the silver part is press fit or glued to the upper tube and then it screws to the lower tube. __________________ Instagram is jackw3bb https://www.instagram.com/jackw3bb/

18 June 2013, 07:32 AM	#3
jackwebb "TRF" Member Join Date: Nov 2010 Real Name: Joe Location: Louisville KY Watch: crazy Posts: 634	lets have a look inside the upper tube if you can manage it. __________________ Instagram is jackw3bb https://www.instagram.com/jackw3bb/

18 June 2013, 08:48 PM	#5
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	As stated, looks like a repair is in order...how does the pen come apart normally to replace the ink refill??? __________________ SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!!

14 July 2013, 09:50 AM	#7
Mosco "TRF" Member Join Date: Dec 2008 Real Name: Greg Location: Cincinnati Watch: I like to... Posts: 18,567	Mark, I recall you buying this pen from me a while back. Shoot it back to me (sans the box), and I'll replace it. Let me worry about the repair. I believe I still have your addy, but PM it to me just in case. I'll send it out Monday, you should have by Wednesday. __________________ Instagram - @CaliberSwiss *“A man who procrastinates in his choosing will inevitably have his choice made for him by circumstance.” - Hunter S. Thompson*

18 June 2013, 10:48 AM	#4
SUBversive Banned Join Date: May 2011 Location: ri Watch: Sun Dial Posts: 14,346	I would look for a pen repair shop in your area. Might be hard to find. I met a guy from Boston this weekend at the Boston pen show. I can flip you his contact info if you are not finding anyone local.

13 July 2013, 08:14 PM	#6
darrenvs Member Join Date: Feb 2012 Location: Poole, UK Posts: 88	Unfortunatly the pens were promo items and the AD wont be able to fix it for you ( I know as I worked in one for 20 years ) Take it to a pen shop and they should be able to fix it for you. Or as suggested try and remove the white plastic parts and glue it together

14 July 2013, 10:34 AM	#8
HDHNTER "TRF" Member Join Date: Feb 2007 Real Name: Allen Location: SC Posts: 2,766	Damn fine customer service. Sent from my DROID RAZR HD using Tapatalk 4 Beta __________________ Instagram @HDHNTER

14 July 2013, 08:24 PM	#9
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	Greg, you are a true Gentleman to replace this man's pen and also why this Forum is one of the best..... Take care.....Leo __________________ SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!!

17 July 2013, 10:07 AM	#11
Mosco "TRF" Member Join Date: Dec 2008 Real Name: Greg Location: Cincinnati Watch: I like to... Posts: 18,567	Mark, I am having trouble getting a PM to you... Can you shoot me your addy please? __________________ Instagram - @CaliberSwiss *“A man who procrastinates in his choosing will inevitably have his choice made for him by circumstance.” - Hunter S. Thompson*

22 July 2013, 10:42 PM	#13
lawcam "TRF" Member Join Date: Apr 2013 Location: London Posts: 51	Greg, very impressed, you should write a book on customer service!! Truly impressive.

24 August 2013, 12:55 AM	#18
Cc1966 "TRF" Member Join Date: Aug 2013 Real Name: Christopher Location: Georgia, USA Watch: ing the Sea... Posts: 6,713	Good show! __________________ "I wish to have no Connection with any Ship that does not Sail fast for I intend to go in harm's way." Captain John Paul Jones, 16 November 1778 "*Curmudgeons* " Favorites: 1665 SD, Sub Date, DSSD, Exp II, Sub LV, GMTIIc

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