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rolley7 · 7 July 2013, 01:17 PM

I went to my AD yesterday and was looking......and happened to ask if he could take my case back off to make sure all is well...he said he cant....has to send it to Dallas.......I'm like.....you must be kidding

Rolexpilot · 7 July 2013, 01:21 PM

Why take a chance of damaging it?

Billywiz · 7 July 2013, 01:23 PM

Well t least he didnt try if not confident or competant...sounds like a lucky break.

Jake B · 7 July 2013, 01:25 PM

Unless your AD is a Rolex Boutique with a service center/technician on-site, then that's sounds about right, bud.

motoikkyu · 7 July 2013, 01:31 PM

I have an awesome Jumbo Tudor D-D that I bought for very little. 17 of the local watchmakers in my area have tried to get the back off (needs minor repair/service). No luck. I think it was one of the years that the gaskets had a tendency to turn to epoxy. Not Rolex gaskets, at the time, Omegas were known for that. I think someone put a convenient gasket in my watch and now I think I'm going to have to use a torch to loosen it. Anyone have other suggestions? To date, we've tried all the various case openers, cutting oil, penetration oil, freezing, etc. The only thing left is the torch, which I have hesitated to use because it's likely the crystal will melt and possibly horse up the dial, even with the watch inverted.

s14roller · 7 July 2013, 01:34 PM

Any reason you want to get it checked? Typically, if my car runs like a champ, I dont ask the mechanic to look under the hood for fun.

SUBversive · 7 July 2013, 01:35 PM

AD probably thought you were nuts.

porschedude · 7 July 2013, 01:39 PM

Quote:

Originally Posted by Billywiz

Well t least he didnt try if not confident or competant...sounds like a lucky break.

I agree with this

onkyo · 7 July 2013, 01:48 PM

Prob no watchmaker.... you don't them messing around with it.

rolley7 · 7 July 2013, 02:04 PM

Why have a business if you can't service your clients locally instead of having to send the product off for weeks to tibucktu?

francis · 7 July 2013, 02:21 PM

Sounds like you went to an AD and not an ASC. (authorized service center)... dealers deal and service centers service.
Try and have your IPad fixed at an Apple store..I would rather they send it away to someone who specializes in service and not high pressure sales.

warren G. · 7 July 2013, 02:24 PM

I believe your watch is under warranty. They couldn't crack open my then new GMTc.

Jake B · 7 July 2013, 02:31 PM

Quote:

Originally Posted by rolley7

Why have a business if you can't service your clients locally instead of having to send the product off for weeks to tibucktu?

Ask the clerk in electronics dept at Target to take apart your Canon camera and see how that works out.

Tools · 7 July 2013, 02:44 PM

Any watchmaker can unscrew the caseback if that's all you want.. Does your Dealer have a watchmaker on staff ??

Asking to do so "just because" is asking the Dealer to incur costs in labor and parts and a pressure check to ensure it's still watertight...

Pup · 7 July 2013, 02:47 PM

Quote:

Originally Posted by Tools

Yeah, the nerve. !!

I was at the Bentley Dealer the other day, just looking...

Asked them to pop the valve covers on that big V12, you know, just so I could take a look... They wouldn't do it.

The ubiquitous car analogy!....always love 'em!

Billywiz · 7 July 2013, 02:47 PM

Quote:

Originally Posted by Tools

Yeah, the nerve. !!

I was at the Bentley Dealer the other day, just looking...

Asked them to pop the valve covers on that big V12, you know, just so I could take a look... They wouldn't do it.

...c'mon he said it was HIS watch not the stores ...

mikkolopez · 7 July 2013, 02:52 PM

I guess service centers are the only places where they are comfy working on a Rolex.

samsmart · 7 July 2013, 02:54 PM

Quote:

Originally Posted by rolley7

Why have a business if you can't service your clients locally instead of having to send the product off for weeks to tibucktu?

Hey Dallas isn't Tibucktu. lol Your in Texas!

But Seriously, just take it to a local Jeweler if your worried about anything. Preferably one that knows how to service Rolex Watches.

mtl514 · 7 July 2013, 02:54 PM

http://item.mobileweb.ebay.com/viewi...d=390581323568

This will do the trick

Daytona-Dan · 7 July 2013, 08:35 PM

It's more likely down to weather they have the technician and tools to do it and pressure check it afterwards. If they don't then they likely not allowed to.

landroverking · 7 July 2013, 11:42 PM

I have one question why?

superdog · 7 July 2013, 11:49 PM

Quote:

Originally Posted by landroverking

I have one question why?

i have the same question.

just to make sure all is well, seems odd.

rolley7 · 8 July 2013, 12:09 AM

I bought it pre owned....just want to be sure all is genuine Rolex.

rolley7 · 8 July 2013, 12:12 AM

Is there a way to tell for sure without cracking the case back off?

Jake B · 8 July 2013, 12:46 AM

How about sending it to the service center, which apparently is in your own state.
Who did you buy the watch from, a trusted and reputable seller, or a guy on the street with a trenchcoat? Strange to be asking after buying the watch whether it's authentic or not, and not doing your research first. Put yourself in that AD's position...Imagine opening up watches for every Joe off the street who walked in going "Hey, I think maybe I bought a fake Rolex, can you open it up for me?" Were you expecting to pay for this service? All this especially when they may (since you haven't explained in full) well be just a jewelry store authorized to sell Rolex watches, and not have a Rolex technician on site. I makes perfect sense for them to tell you to send it to the service center, or offer to do so for you.

zeuloa · 8 July 2013, 01:00 AM

Quote:

Originally Posted by s14roller

any reason you want to get it checked? Typically, if my car runs like a champ, i dont ask the mechanic to look under the hood for fun.

x2

landroverking · 8 July 2013, 01:00 AM

Quote:

Originally Posted by rolley7

I bought it pre owned....just want to be sure all is genuine Rolex.

Then I understand but that should have been done per-purschase.

superdog · 8 July 2013, 01:02 AM

Quote:

Originally Posted by Jake B

How about sending it to the service center, which apparently is in your own state.
Who did you buy the watch from, a trusted and reputable seller, or a guy on the street with a trenchcoat? Strange to be asking after buying the watch whether it's authentic or not, and not doing your research first. Put yourself in that AD's position...Imagine opening up watches for every Joe off the street who walked in going "Hey, I think maybe I bought a fake Rolex, can you open it up for me?" Were you expecting to pay for this service? All this especially when they may (since you haven't explained in full) well be just a jewelry store authorized to sell Rolex watches, and not have a Rolex technician on site. I makes perfect sense for them to tell you to send it to the service center, or offer to do so for you.

Exactly!!!

powerfunk · 8 July 2013, 01:51 AM

When I buy used Rolexes with no known service history, I generally send to RSC first so I can have total peace of mind, and papers if that matters to you. You can always decline the service and pay 40 bucks for them to just ship it back to you. I think RSC Dallas may be worth considering for you.

HL65 · 8 July 2013, 01:52 AM

Quote:

Originally Posted by rolley7

Why have a business if you can't service your clients locally instead of having to send the product off for weeks to tibucktu?

Most AD's don't and they are retails stores not service centers.

7 July 2013, 01:17 PM	#1
rolley7 "TRF" Member Join Date: Apr 2008 Real Name: Sam Location: Lone Star State Watch: the eastern sky Posts: 175	AD can't take case back off? I went to my AD yesterday and was looking......and happened to ask if he could take my case back off to make sure all is well...he said he cant....has to send it to Dallas.......I'm like.....you must be kidding

7 July 2013, 01:25 PM	#4
Jake B "TRF" Member Join Date: Apr 2011 Location: Hong Kong Watch: Gold Sub 116618LN Posts: 2,820	Unless your AD is a Rolex Boutique with a service center/technician on-site, then that's sounds about right, bud. __________________ Things are more like they are now than they ever were before.

7 July 2013, 02:24 PM	#12
warren G. "TRF" Member Join Date: Oct 2009 Real Name: Duy Location: New Orleans, LA Watch: Speedmaster 3861 Posts: 1,925	I believe your watch is under warranty. They couldn't crack open my then new GMTc. __________________ De gustibus non est disputandum.

7 July 2013, 02:44 PM	#14
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,494	Any watchmaker can unscrew the caseback if that's all you want.. Does your Dealer have a watchmaker on staff ?? Asking to do so "just because" is asking the Dealer to incur costs in labor and parts and a pressure check to ensure it's still watertight... __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

8 July 2013, 12:46 AM	#25
Jake B "TRF" Member Join Date: Apr 2011 Location: Hong Kong Watch: Gold Sub 116618LN Posts: 2,820	How about sending it to the service center, which apparently is in your own state. Who did you buy the watch from, a trusted and reputable seller, or a guy on the street with a trenchcoat? Strange to be asking after buying the watch whether it's authentic or not, and not doing your research first. Put yourself in that AD's position...Imagine opening up watches for every Joe off the street who walked in going "Hey, I think maybe I bought a fake Rolex, can you open it up for me?" Were you expecting to pay for this service? All this especially when they may (since you haven't explained in full) well be just a jewelry store authorized to sell Rolex watches, and not have a Rolex technician on site. I makes perfect sense for them to tell you to send it to the service center, or offer to do so for you. __________________ Things are more like they are now than they ever were before.

7 July 2013, 01:21 PM	#2
Rolexpilot Banned Join Date: Dec 2011 Location: USA Posts: 157	Why take a chance of damaging it?

7 July 2013, 01:23 PM	#3
Billywiz Banned Join Date: May 2013 Real Name: John Location: Florida Watch: YG President Posts: 2,090	Well t least he didnt try if not confident or competant...sounds like a lucky break.

7 July 2013, 01:31 PM	#5
motoikkyu 2024 Pledge Member Join Date: Apr 2012 Location: PRJ Posts: 1,732	I have an awesome Jumbo Tudor D-D that I bought for very little. 17 of the local watchmakers in my area have tried to get the back off (needs minor repair/service). No luck. I think it was one of the years that the gaskets had a tendency to turn to epoxy. Not Rolex gaskets, at the time, Omegas were known for that. I think someone put a convenient gasket in my watch and now I think I'm going to have to use a torch to loosen it. Anyone have other suggestions? To date, we've tried all the various case openers, cutting oil, penetration oil, freezing, etc. The only thing left is the torch, which I have hesitated to use because it's likely the crystal will melt and possibly horse up the dial, even with the watch inverted.

7 July 2013, 01:34 PM	#6
s14roller "TRF" Member Join Date: Jul 2011 Location: US Posts: 3,257	Any reason you want to get it checked? Typically, if my car runs like a champ, I dont ask the mechanic to look under the hood for fun.

7 July 2013, 01:35 PM	#7
SUBversive Banned Join Date: May 2011 Location: ri Watch: Sun Dial Posts: 14,346	AD probably thought you were nuts.

7 July 2013, 01:48 PM	#9
onkyo Banned Join Date: Apr 2008 Real Name: Pav Location: Manhattan Posts: 11,495	Prob no watchmaker.... you don't them messing around with it.

7 July 2013, 02:04 PM	#10
rolley7 "TRF" Member Join Date: Apr 2008 Real Name: Sam Location: Lone Star State Watch: the eastern sky Posts: 175	Why have a business if you can't service your clients locally instead of having to send the product off for weeks to tibucktu?

7 July 2013, 02:21 PM	#11
francis "TRF" Member Join Date: Jan 2013 Location: a few places Watch: Datejust Posts: 796	Sounds like you went to an AD and not an ASC. (authorized service center)... dealers deal and service centers service. Try and have your IPad fixed at an Apple store..I would rather they send it away to someone who specializes in service and not high pressure sales.

7 July 2013, 02:52 PM	#17
mikkolopez "TRF" Member Join Date: Sep 2010 Location: Philippines Posts: 2,301	I guess service centers are the only places where they are comfy working on a Rolex.

7 July 2013, 02:54 PM	#19
mtl514 "TRF" Member Join Date: Apr 2011 Real Name: Adam S Location: montreal Posts: 344	http://item.mobileweb.ebay.com/viewi...d=390581323568 This will do the trick

7 July 2013, 08:35 PM	#20
Daytona-Dan Banned Join Date: May 2013 Real Name: Dan Location: UK Watch: 116528 Posts: 1,049	It's more likely down to weather they have the technician and tools to do it and pressure check it afterwards. If they don't then they likely not allowed to.

7 July 2013, 11:42 PM	#21
landroverking "TRF" Member Join Date: Dec 2008 Real Name: Jay Location: TEXAS Watch: Daytona Posts: 7,648	I have one question why?

8 July 2013, 12:09 AM	#23
rolley7 "TRF" Member Join Date: Apr 2008 Real Name: Sam Location: Lone Star State Watch: the eastern sky Posts: 175	I bought it pre owned....just want to be sure all is genuine Rolex.

8 July 2013, 12:12 AM	#24
rolley7 "TRF" Member Join Date: Apr 2008 Real Name: Sam Location: Lone Star State Watch: the eastern sky Posts: 175	Is there a way to tell for sure without cracking the case back off?

8 July 2013, 01:51 AM	#29
powerfunk "TRF" Member Join Date: Jul 2011 Real Name: Rob Location: Boston, MA Watch: 1530 Posts: 3,799	When I buy used Rolexes with no known service history, I generally send to RSC first so I can have total peace of mind, and papers if that matters to you. You can always decline the service and pay 40 bucks for them to just ship it back to you. I think RSC Dallas may be worth considering for you.

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