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mencarl · 2 August 2013, 03:47 AM

Hi all,

I hope you can help me with a dilemma. I recently bought my wife her first Rolex. I bought it from a trusted online dealer who offers a 2 years guaranty. we took it to our local Rolex authorized dealer to get it checked out and also to get it appraised.
Everything checked out well, but their rolex expert said that the watch was out of beat and that the mechanism needed to be serviced. They charge 600$ for doing this. The watch was supposed to have been completely serviced by the seller, but now is not keeping the time right. it's like 20 minutes behind after setting the time about a week ago.
My question to you is, should I send it back to the dealer I got it from (not Rolex authorized dealer) and have them serviced as covered by the guaranty, or should I pay the 600$ and tell the seller that he should help "cover" some of that expense?. I guess we are worried to send it back and have it not properly serviced... How difficult is this? Could not a certified Rolex expert service the mechanism and do a good job that we don't have to worry about for a while???
Thank you very much for any advice.

Tools · 2 August 2013, 04:20 AM

Why do you believe one vendor, but not the other ??

While I would seldom accept a sellers claim that it was "recently serviced" without accompanying paperwork, so too I would discount a vendor who claims that a perfectly good watch needs a service when he will be the one making the sale on this "service"

Johny · 2 August 2013, 04:24 AM

perhaps give the vendor this information and ask him to comment

Brandon(phila) · 2 August 2013, 04:38 AM

I never tend to believe the so called "Rolex Expert". I have seen one or 2 in action and was not impressed

I would not just say...here is $600 and fix it (if there is anything actually wrong)
I would at least call the place you bought it and ask....they might say send it back and we will take care of it for you.

Do a test and check the timing for a couple days....if it's grossly off by many seconds per day then maybe. If it's give or take 5 sec...leave it alone.

mencarl · 2 August 2013, 05:03 AM

Sorry!! I forgot to mention that the watch is not keeping time properly. it's now ~ 25 mninutes behind after setting the time ~ 1 week ago.
Thank you

datejusting · 2 August 2013, 06:02 AM

If you bought it from a "trusted" dealer, why not trust him to service it under the two year warranty?

mencarl · 2 August 2013, 06:04 AM

Well, he said it had been serviced, but it doesn't look like it had, as it's not keeping the time right.
Also, I am not sure that because they are not a "Rolex authorized dealer" that if their technicians would not be "qualified" to do this properly?

2 August 2013, 03:47 AM	#1
mencarl "TRF" Member Join Date: Feb 2013 Location: Albany Posts: 3	Ladys Datejust 79173 needs service Hi all, I hope you can help me with a dilemma. I recently bought my wife her first Rolex. I bought it from a trusted online dealer who offers a 2 years guaranty. we took it to our local Rolex authorized dealer to get it checked out and also to get it appraised. Everything checked out well, but their rolex expert said that the watch was out of beat and that the mechanism needed to be serviced. They charge 600$ for doing this. The watch was supposed to have been completely serviced by the seller, but now is not keeping the time right. it's like 20 minutes behind after setting the time about a week ago. My question to you is, should I send it back to the dealer I got it from (not Rolex authorized dealer) and have them serviced as covered by the guaranty, or should I pay the 600$ and tell the seller that he should help "cover" some of that expense?. I guess we are worried to send it back and have it not properly serviced... How difficult is this? Could not a certified Rolex expert service the mechanism and do a good job that we don't have to worry about for a while??? Thank you very much for any advice. Last edited by mencarl; 2 August 2013 at 05:05 AM.. Reason: Forgot to say it is not working properly.

2 August 2013, 04:20 AM	#2
Tools TRF Moderator & 2025 Titanium Yacht-Master Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,681	Why do you believe one vendor, but not the other ?? While I would seldom accept a sellers claim that it was "recently serviced" without accompanying paperwork, so too I would discount a vendor who claims that a perfectly good watch needs a service when he will be the one making the sale on this "service" __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

2 August 2013, 04:24 AM	#3
Johny "TRF" Member Join Date: Mar 2010 Real Name: john Location: Scotland Watch: sub 16610Lv Posts: 13,522	perhaps give the vendor this information and ask him to comment __________________ "AFTER DARK" BAR AND NIGHT CLUB GM.

2 August 2013, 04:38 AM	#4
Brandon(phila) "TRF" Member Join Date: Oct 2012 Real Name: Brandon Location: Phila burbs Watch: DSSD Posts: 755	I never tend to believe the so called "Rolex Expert". I have seen one or 2 in action and was not impressed I would not just say...here is $600 and fix it (if there is anything actually wrong) I would at least call the place you bought it and ask....they might say send it back and we will take care of it for you. Do a test and check the timing for a couple days....if it's grossly off by many seconds per day then maybe. If it's give or take 5 sec...leave it alone.

2 August 2013, 05:03 AM	#5
mencarl "TRF" Member Join Date: Feb 2013 Location: Albany Posts: 3	Sorry!! I forgot to mention that the watch is not keeping time properly. it's now ~ 25 mninutes behind after setting the time ~ 1 week ago. Thank you

2 August 2013, 06:02 AM	#6
datejusting "TRF" Member Join Date: Jul 2012 Real Name: Al Location: USA Watch: Rolex Posts: 1,153	If you bought it from a "trusted" dealer, why not trust him to service it under the two year warranty?

2 August 2013, 06:04 AM	#7
mencarl "TRF" Member Join Date: Feb 2013 Location: Albany Posts: 3	Well, he said it had been serviced, but it doesn't look like it had, as it's not keeping the time right. Also, I am not sure that because they are not a "Rolex authorized dealer" that if their technicians would not be "qualified" to do this properly?

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