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Old Expat Beast · 3 February 2014, 02:24 PM

I got my Oysterquartz back from RSC Hong Kong a couple of days ago, and was just setting it up for an incoming photoshoot...with the date set to 6 to show the open 6. To my horror, it is now a closed 6, with closed 9, 16, 19, 26 and 29.

RSC wanted to change the crown and caseback to make it 100% waterproof but I told them I wanted to keep it all original, so, according to the invoice they just performed "Overhaul, case clean, bracelet clean".

But they have also changed out the date wheel for a new one, without telling me. I'll be in there at 9am tomorrow (closed today), but if they have thrown the original away, there'll be trouble.

Why would they do this?

jctrolex · 3 February 2014, 02:26 PM

Did you have the instruction in writing? Please keep us posted.

Old Expat Beast · 3 February 2014, 02:33 PM

Quote:

Originally Posted by jctrolex

Did you have the instruction in writing? Please keep us posted.

No, it was all verbal, as usual. Had four other watches serviced there in recent months, never a problem before. Here are before and after pics.

jctrolex · 3 February 2014, 02:36 PM

At least you have documented photograph proof what you had. Hope it all works out for you, keep us posted.

Laszlo · 3 February 2014, 02:36 PM

That would drive me nuts. That's like changing out my roulette.

polarinda · 3 February 2014, 02:45 PM

give them hell mate!

Rashid.bk · 3 February 2014, 02:51 PM

Eww, that new one looks like crap...sorry that I'm not making the situation better.
Hopefully they will return the watch to the way it was. Funny how companies; especially Rolex harp on and refuse servicing if the watch is modified from original factory condition but if it suits there needs then it's okay to modify the watch.
..and hopefully it was an honest mistake and not some sticky fingered a-hole who'd then sell it in the vintage market.

Good luck.

Old Expat Beast · 3 February 2014, 02:54 PM

Quote:

Originally Posted by Rashid.bk

Eww, that new one looks like crap...sorry that I'm not making the situation better.
Hopefully they will return the watch to the way it was. Funny how companies; especially Rolex harp on and refuse servicing if the watch is modified from original factory condition but if it suits there needs then it's okay to modify the watch.
..and hopefully it was an honest mistake and not some sticky fingered a-hole who'd then sell it in the vintage market.

Good luck.

You're absolutely right, it does look like crap. There's no way I'm leaving RSC tomorrow with that watch with that date wheel. First I will ask them why they changed it, then if they deny it, I'll show them the photos. Basically they've destroyed the value, not to mention the integrity and aesthetics, of the watch.

alubin · 3 February 2014, 03:00 PM

Wow thats crappy. Best of luck. Hopefully you'll be able to find a solution that doesn't leave steaming.

bmpwatch · 3 February 2014, 03:03 PM

good luck and keep us posted

1995akcoop · 3 February 2014, 03:09 PM

open 6 really fits that watch better....man i hope things work out in your favor

Old Expat Beast · 3 February 2014, 03:37 PM

Thanks, I'll be looking for a partial refund as well, as I assume Rolex doesn't give away free date wheels, needed or otherwise.

Hawk99 · 3 February 2014, 04:21 PM

Read a similar thread before, and it was found that the date wheel is considered a consumable part, and therefore usually replaced under the full movement service if wear is detected. The owner had similar panic when the change was discovered.
Good news was that the RSC found the original and replaced it immediately.
Good luck and let us know the results.

Old Expat Beast · 3 February 2014, 04:24 PM

Quote:

Originally Posted by Hawk99

Read a similar thread before, and it was found that the date wheel is considered a consumable part, and therefore usually replaced under the full movement service if wear is detected. The owner had similar panic when the change was discovered.
Good news was that the RSC found the original and replaced it immediately.
Good luck and let us know the results.

Thanks, that's good to know. (And yes, panic is the right word!)

crowncollection · 3 February 2014, 04:25 PM

Take it back ASAP. If they have it they may reinstall it. Good luck mate.

Old Expat Beast · 3 February 2014, 04:28 PM

Quote:

Originally Posted by crowncollection

Take it back ASAP. If they have it they may reinstall it. Good luck mate.

Thanks, I picked it up an hour before they closed for Chinese New Year last Thursday, and they re-open tomorrow. Everyone will have been off work since then. I'll be there when they open the doors tomorrow.

U5512 · 3 February 2014, 04:29 PM

No bueno.....show up as soon as they open for business and demand to have the original open 6 date wheel back on the watch!!

crowncollection · 3 February 2014, 04:30 PM

Quote:

Originally Posted by Old Expat Beast

Thanks, I picked it up an hour before they closed for Chinese New Year last Thursday, and they re-open tomorrow. Everyone will have been off work since then. I'll be there as they open the doors tomorrow.

Good luck I hope you get it back it certainly looked better before IMHO.

up2nogood · 3 February 2014, 05:54 PM

I have had a similar experience and can feel your aggravation. Hopefully this can be sorted ASAP.

Bangel · 3 February 2014, 06:13 PM

I feel your angst Adam.

I'm at a loss to explain why they would change the date wheel.

You've had such good experiences with your AD and my fingers are crossed that this will continue when you go back to see them.

Stay cool, good luck and let us know what happens.

Andad · 3 February 2014, 06:16 PM

Go gett'em Adam.

padi56 · 3 February 2014, 06:25 PM

Quote:

Originally Posted by Old Expat Beast

You're absolutely right, it does look like crap. There's no way I'm leaving RSC tomorrow with that watch with that date wheel. First I will ask them why they changed it, then if they deny it, I'll show them the photos. Basically they've destroyed the value, not to mention the integrity and aesthetics, of the watch.

Would very much doubt if they have destroyed the value of your OQ, but agree it should not have been changed without letting you know.Perhaps there was a problem with the old date wheel that may have stopped the function of the watch in future.

Old Expat Beast · 3 February 2014, 06:28 PM

Quote:

Originally Posted by padi56

Would very much doubt if they have destroyed the value of your OQ, but agree it should not have been changed without letting you know.Perhaps there was a problem with the old date wheel that may have stopped the function of the watch in future.

Ok, agreed, not destroyed, but it's certainly taken a hit. And the datewheel was ticking over fine when I handed it in. Thanks Peter.

viper9669 · 3 February 2014, 06:42 PM

They have to install the original date wheel back the way it was, hope everything will work out well for your Rolex!
Can't mess with us WIS's

bayerische · 3 February 2014, 07:19 PM

I wouldn't like this situation...

The open 6 date wheel just seems more fitting for the older models.

Cru Jones · 3 February 2014, 07:21 PM

sorry, man.....but, padi's comment "might" have something to do with it....no matter what, they should have first told you.

oh, and, btw, love the OQ. you have a really nice one, regardless of the date wheel.

Quote:

Originally Posted by padi56

Would very much doubt if they have destroyed the value of your OQ, but agree it should not have been changed without letting you know.Perhaps there was a problem with the old date wheel that may have stopped the function of the watch in future.

Challenger Deep · 3 February 2014, 07:22 PM

I don't like it when people do this.

AK797 · 3 February 2014, 07:25 PM

They could have at least had the courtesy of telling you what they did. RSC has a long way to go in terms of customer service and communication, really need to learn from AP here. I suggest you mention this thread and the feelings of nearly all TRF members here to try and make them see and correct the error of their ways.

Rashid.bk · 3 February 2014, 07:27 PM

Quote:

Originally Posted by padi56

Perhaps there was a problem with the old date wheel that may have stopped the function of the watch in future.

I'm sure that's the "excuse" they'll come up with. The fact of the matter is that the watch in that regard functioned just fine before they put their hands on it, in addition to the fact that he didn't even request any upgrades nor was it specified as part of the work.
What if he had just put his watch up for a special occasion a few months from now and only then "discovered" this grave error.

They were wrong, period. And in my opinion though you personally may not think it effects value if you were purchasing it, in the vintage world that date wheel can now be a huge deal breaker.
I think this has gravely affected the value of the watch. Crap, there I go not making you feel better about the situation.

Man, I hope you get this sorted out.

Sent from my iPhone using Tapatalk

travisb · 3 February 2014, 07:42 PM

I hope it gets sorted out and they still have the original date wheel.
Good luck!

3 February 2014, 02:24 PM	#1
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,789	RSC Stole My Date Wheel! I got my Oysterquartz back from RSC Hong Kong a couple of days ago, and was just setting it up for an incoming photoshoot...with the date set to 6 to show the open 6. To my horror, it is now a closed 6, with closed 9, 16, 19, 26 and 29. RSC wanted to change the crown and caseback to make it 100% waterproof but I told them I wanted to keep it all original, so, according to the invoice they just performed "Overhaul, case clean, bracelet clean". But they have also changed out the date wheel for a new one, without telling me. I'll be in there at 9am tomorrow (closed today), but if they have thrown the original away, there'll be trouble. Why would they do this? __________________ _______________________

3 February 2014, 02:36 PM	#5
Laszlo 2024 SubLV41 Pledge Member Join Date: Nov 2007 Location: San Francisco, CA Watch: Date & No Date Posts: 10,868	That would drive me nuts. That's like changing out my roulette. __________________ "You might as well question why we breathe. If we stop breathing, we'll die. If we stop fighting our enemies, the world will die." Paul Henreid as Victor Laszlo in Casablanca

3 February 2014, 03:37 PM	#12
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,789	Thanks, I'll be looking for a partial refund as well, as I assume Rolex doesn't give away free date wheels, needed or otherwise. __________________ _______________________

3 February 2014, 04:25 PM	#15
crowncollection "TRF" Member Join Date: Jan 2011 Real Name: David Location: australia Posts: 20,215	Take it back ASAP. If they have it they may reinstall it. Good luck mate. __________________ watches many

3 February 2014, 06:16 PM	#21
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,479	Go gett'em Adam. __________________ E

3 February 2014, 02:26 PM	#2
jctrolex "TRF" Member Join Date: Jan 2011 Location: Canada Watch: 1675 Posts: 1,163	Did you have the instruction in writing? Please keep us posted.

3 February 2014, 02:45 PM	#6
polarinda "TRF" Member Join Date: Mar 2011 Real Name: Trav Location: singapore Watch: it Posts: 2,316	give them hell mate!

3 February 2014, 02:51 PM	#7
Rashid.bk "TRF" Member Join Date: Jan 2009 Location: Dallas Watch: 12800ft = 3900m Posts: 11,173	Eww, that new one looks like crap...sorry that I'm not making the situation better. Hopefully they will return the watch to the way it was. Funny how companies; especially Rolex harp on and refuse servicing if the watch is modified from original factory condition but if it suits there needs then it's okay to modify the watch. ..and hopefully it was an honest mistake and not some sticky fingered a-hole who'd then sell it in the vintage market. Good luck.

3 February 2014, 03:00 PM	#9
alubin "TRF" Member Join Date: May 2012 Location: USA Watch: All please! Posts: 1,042	Wow thats crappy. Best of luck. Hopefully you'll be able to find a solution that doesn't leave steaming.

3 February 2014, 03:03 PM	#10
bmpwatch "TRF" Member Join Date: Oct 2013 Real Name: Brad Location: Boston / FL Posts: 679	good luck and keep us posted

3 February 2014, 03:09 PM	#11
1995akcoop "TRF" Member Join Date: Nov 2013 Location: Maryland Posts: 2,162	open 6 really fits that watch better....man i hope things work out in your favor

3 February 2014, 04:21 PM	#13
Hawk99 "TRF" Member Join Date: Oct 2009 Location: BC Posts: 388	Read a similar thread before, and it was found that the date wheel is considered a consumable part, and therefore usually replaced under the full movement service if wear is detected. The owner had similar panic when the change was discovered. Good news was that the RSC found the original and replaced it immediately. Good luck and let us know the results.

3 February 2014, 05:54 PM	#19
up2nogood "TRF" Member Join Date: Jul 2011 Real Name: Alex Location: Sydney, Australia Watch: Idiot Savant Posts: 1,944	I have had a similar experience and can feel your aggravation. Hopefully this can be sorted ASAP.

3 February 2014, 06:13 PM	#20
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	I feel your angst Adam. I'm at a loss to explain why they would change the date wheel. You've had such good experiences with your AD and my fingers are crossed that this will continue when you go back to see them. Stay cool, good luck and let us know what happens.

3 February 2014, 06:42 PM	#24
viper9669 "TRF" Member Join Date: Oct 2013 Real Name: Patrick Location: SIN Watch: Rolex Posts: 5,066	They have to install the original date wheel back the way it was, hope everything will work out well for your Rolex! Can't mess with us WIS's

3 February 2014, 07:19 PM	#25
bayerische "TRF" Member Join Date: Nov 2009 Real Name: Andreas Location: Margaritaville Watch: Smurf Posts: 19,879	I wouldn't like this situation... The open 6 date wheel just seems more fitting for the older models. __________________ Yeah, well, you know, that's just, like, your opinion, man.

3 February 2014, 07:22 PM	#27
Challenger Deep "TRF" Member Join Date: Jan 2014 Real Name: James Location: Michigan Watch: Omega Seamaster Posts: 528	I don't like it when people do this. __________________ "Overtook The Michael..."-Mika "I need to establish my own limits. When i reach those limits, i am willing to overcome them and establish new ones. I do not know how far i can go. I have an understanding of wht i'm doing, but do not know how far it can take me."-Ayrton Senna.

3 February 2014, 07:25 PM	#28
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,368	They could have at least had the courtesy of telling you what they did. RSC has a long way to go in terms of customer service and communication, really need to learn from AP here. I suggest you mention this thread and the feelings of nearly all TRF members here to try and make them see and correct the error of their ways.

3 February 2014, 07:42 PM	#30
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,414	I hope it gets sorted out and they still have the original date wheel. Good luck!

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