Submariner stopped running just 3 mo after RSC service!

[shadowcaster]

Had sent my 16800 in for service at RSC NY because it stopped running. Now here we are just 3 mo later and it quit again.

I'll find out tomorrow, but does Rolex pay for shipping both ways? I feel that they should, especially when it's this soon after a complete $900.00 service.

Hopefully, when I send it back, it won't take too long to repair it. It is summer after all. :)

Anyone else have a problem with their watch this soon after a service??

[Frosty]

Originally Posted by shadowcaster

Anyone else have a problem with their watch this soon after a service??

No, mine have all run great after the service! I hope you get it straightened out.

[Trimmer2]

Did you wind it/wear it?

[ExplorerChris]

Mine was serviced by Rolex Canada this past January and it runs smooth and level

[Jim M]

Why ship it when you live so close?

If I were you I would call, explain situation, make an appointment to drop it off, take the LIRR in to Penn Station and take a nice walk east to Fifth or Madison and then north to 53rd.

If for nothing else to experience their customer service and hospitality in person and make yourself a known entity to those in charge of customer relations.

[mjclark32]

I assume you've tried winding it 40+ turns?

[shadowcaster]

@Trimmer 2, mjclark32....yes, gave it a full wind this morning and it stopped after an hr. Shook it and it ran for about 3 sec. Rinse, repeat...same thing.

@Jim M....been to RSC many times over the past 30+ years for both my watches and my wife's. In fact, I picked this watch up at the end of March, rather than have them ship it, because I wanted to inspect it under a Loupe.

The train. I don't think so. A 20 block walk for this 71 yr old just isn't in the cards, with some of my medical conditions.

[locutus49]

I had that happen once BEFORE service, but never after. Yikes, hope they fix it (I'm sure they will).

[shadowcaster]

Originally Posted by locutus49

I had that happen once BEFORE service, but never after. Yikes, hope they fix it (I'm sure they will).

Every time I've sent this watch in for service it's been because it stopped running first. Roughly 6 yrs between services. I've paid many times over the purchase price for service over the years :(.

Not complaining because obviously it's also gone up in value at the same time.

[Rags]

Try winding it a full 40 turns clockwise & if that doesn't help I'm sure Rolex will sort it out. It has a warranty that they will honor.

[landroverking]

You were charged $900 for service? What was done?

[Nidal]

You have a year warranty after service


Nidal

[shadowcaster]

@rags...yea, did that winding. Again, I've owned this watch 30+ years , kinda know it by now dont'cha think ?.

@landoverking....full service, replacement of hands, winding crown +tax.

@Nidal...actually warranty now is 2 years after service.

[Presa canary]

Sounds like you got a lemon. Or don't take it the wrong way, you're doing something wrong. Either way, maybe it's time you separate the watch and yourself and find a new one that won't be such a headache

[AbsolutelyROLEX!]

take it back!

[padi56]

Originally Posted by shadowcaster

Had sent my 16800 in for service at RSC NY because it stopped running. Now here we are just 3 mo later and it quit again.

I'll find out tomorrow, but does Rolex pay for shipping both ways? I feel that they should, especially when it's this soon after a complete $900.00 service.

Hopefully, when I send it back, it won't take too long to repair it. It is summer after all. :)

Anyone else have a problem with their watch this soon after a service??

Not enough information in your post to give any positive answer you just state watch has stopped.

[RollieVerde]

Why are you even hesitating to send it back?

[m j b]

Originally Posted by RollieVerde

Why are you even hesitating to send it back?

I don't think he's hesitating, just wondering if others have had the same experience.

Best of luck to the OP.

[buckwheat]

I would lick your wounds and send it to Vanessa.



bw

[shadowcaster]

@Padi... what more info? Stopped, ie no hands movement. Nothing budges.

@buckwheat...it's under warranty. I can either send it back to RSC or take it to my local AD , Tourneau (which I hadn't thought of). Just got off the phone with RSC.

@RollieVerde....as m j b said, not hesitating (it only stopped yesterday)

@Presa canary....well, that's a bit extreme. It's a mechanical device. Even brand new watches can have problems. That's why there's a warranty. Plus, I really like this watch. I wear it far more often than my 16013 TT DJ.

[azguy]

It happens, humans do work on them after all. Send it back, they'll take care of it...

[shadowcaster]

Originally Posted by azguy

It happens, humans do work on them after all. Send it back, they'll take care of it...

Taking it to Tourneau on Thurs. If it's a simple fix, their watchmaker can handle it. If not, they'll send it back to RSC.

[mjclark32]

Originally Posted by shadowcaster

Taking it to Tourneau on Thurs. If it's a simple fix, their watchmaker can handle it. If not, they'll send it back to RSC.

Best of luck, hope it's a quick and easy fix

[padi56]

Originally Posted by shadowcaster

@Padi... what mor
e info? Stopped, ie no hands movement. Nothing budges.

@buckwheat...it's under warranty. I can either send it back to RSC or take it to my local AD , Tourneau (which I hadn't thought of). Just got off the phone with RSC.

@RollieVerde....as m j b said, not hesitating (it only stopped yesterday)

@Presa canary....well, that's a bit extreme. It's a mechanical device. Even brand new watches can have problems. That's why there's a warranty. Plus, I really like this watch. I wear it far more often than my 16013 TT DJ.

Well what you saying now is the hands dont turn can I assume nothing happens when you turn the winding crown or able to wind.If so could be just a loose screw in the winding stem or broken mainspring or something simple just take it back.And would doubt if they will pay for return but know harm in asking or if possible return in person.

[shadowcaster]

No, I can turn the hands manually to set the time. Plus, no unusual feel when winding.
I believe that's what I was stating in the op Padi. Just won't run, stopped telling time.

I spoke to them this morning and no, they won't pay for return. Not a big deal. I'll know what's wrong when I take it to Tourneau on Thurs.

[Watch Professor]

Originally Posted by shadowcaster

@Trimmer 2, mjclark32....yes, gave it a full wind this morning and it stopped after an hr. Shook it and it ran for about 3 sec. Rinse, repeat...same thing.

@Jim M....been to RSC many times over the past 30+ years for both my watches and my wife's. In fact, I picked this watch up at the end of March, rather than have them ship it, because I wanted to inspect it under a Loupe.

The train. I don't think so. A 20 block walk for this 71 yr old just isn't in the cards, with some of my medical conditions.

Try "ICON" parking on the internet for a coupon for parking on 53rd between 2nd and 3rd.

[shadowcaster]

Originally Posted by Watch Professor

Try "ICON" parking on the internet for a coupon for parking on 53rd between 2nd and 3rd.

Funny, when I went in, end of March, I parked at Icon between 5th and 6th (closer to 6th, as there are 2 on 53rd) and the coupon was $20.00 for 3 hrs.)

It's the drive in that's a real PITA. Again, Tourneau is the first step.

[RollieVerde]

Originally Posted by shadowcaster

No, I can turn the hands manually to set the time. Plus, no unusual feel when winding.
I believe that's what I was stating in the op Padi. Just won't run, stopped telling time.

I spoke to them this morning and no, they won't pay for return. Not a big deal. I'll know what's wrong when I take it to Tourneau on Thurs.

Hopefully it's something minor. Years ago I had my Tudor serviced by a reputable watchmaker (Non-RSC), and it stopped within 24 hours. Turned out something to do with the hacking mechanism that stops the watch for setting the time was not adjusted properly. It was a speedy fix, and hasn't given men any trouble since. Hopefully yours is similar.

[shadowcaster]

Thanks Billy. Now here's a twist. Just for grins, about a 1/2 hr ago, I manually advanced the time about 2 hrs and guess what ? It starting ticking again and has been running for that long.

I don't have great hopes that it will continue working (something made it stop) but who knows.

[RollieVerde]

Wow. That's interesting. I wonder if any of the fine watch techs (Yes, talking' 'bout you, V) have any thoughts on what might be going on. It's a genuine puzzle to the likes of me.