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Al1969 · 1 February 2015, 02:52 PM

As I posted on someone's previous thread. I brought my Explorer II Polar and my BLNR to RSC NY last Friday. I told them I felt the cyclops on both watches was not to specifications and would like them replaced. I received a phone call yesterday from one of their representatives and was informed their service techs felt the magnification was correct on my watches, but gave me the option to have the crystals replaced under warranty. I chose that option and they're in the process of replacing them. I inquired about pressure testing, which she replied it'll be done and I also emphasized NO POLISHING as the watches are less than a year old. Here's a copy of one of the service orders. One thing I will follow up on Monday is the notes of the case being scratched. The bracelet does have some light 'desk diving' scratches but nothing significant. I'll follow up with pics, once they're returned to me.

Boothroyd · 1 February 2015, 02:58 PM

Be very interested to see if the replacement cyclops offer different magnification. Thanks in advance for keeping us updated on the result.

Old Expat Beast · 1 February 2015, 03:01 PM

In my experience, even the very lightest scratches are noted by RSC when they take a watch in. I wouldn't worry about it. They're just covering themselves.

Al1969 · 1 February 2015, 03:05 PM

Quote:

Originally Posted by Old Expat Beast

In my experience, even the very lightest scratches are noted by RSC when they take a watch in. I wouldn't worry about it. They're just covering themselves.

That's what I figured, but I may call them anyway. I will post pics when I get them back. While they did not admit a flaw in the cyclops, I kind of wonder why they readily offered to replace them. But so far, I'm satisfied with their response and follow up by the representative assigned to me. Now let's see how they look when I get them back.

c.capt · 1 February 2015, 03:05 PM

That notation is made on pretty much every serviced watched. They inspect with a 10x loupe for scratches. As Adam noted, I wouldn't be surprised if that was just standard language on all work orders to protect themselves from customers saying the RSC scratched their watch. I have had the same notations on my Ebel and Panerai serviced watches.

john_nch · 1 February 2015, 03:19 PM

Agree, you are bound to get some light scratches just by opening the case and having RSC mucking around with the watch replacing the crystal. Maybe not visible to the naked eye but likely under loupe.

Brushpup · 2 February 2015, 02:54 AM

Wow, I am surprised they offered it under warranty. Good to hear and do post up the results of the new crystals. Glad to hear this.

WelshBoy · 2 February 2015, 03:30 AM

The magnification on your watches is correct sir, but we'll replace them free for you under warranty (and I'll bet my left arm they'll come back to you with x2.5 magnification).
When are they going to man up, say the fooked up and address the issue head on. I was lucky, they replaced my watch for me, but there's many people still out there with watches that are not to the correct spec. They won't admit there's an issue, but they'll repair and replace watches! Go figure!

watchwatcher · 2 February 2015, 04:29 AM

Quote:

Originally Posted by WelshBoy

The magnification on your watches is correct sir, but we'll replace them free for you under warranty (and I'll bet my left arm they'll come back to you with x2.5 magnification).
When are they going to man up, say the fooked up and address the issue head on. I was lucky, they replaced my watch for me, but there's many people still out there with watches that are not to the correct spec. They won't admit there's an issue, but they'll repair and replace watches! Go figure!

Yeah, I agree. If they really thought the magnification was correct, they for sure wouldn't be offering to replace it for free.

Mystro · 2 February 2015, 04:38 AM

Wow, I am shocked they would replace a crystal they deemed "in spec". Is the cyclops held to any internal standards at all or is it a approximate measurement of magnification?

Wesley Crusher · 2 February 2015, 04:47 AM

I find it a little hard to believe that this is a QC issue. Rolex isn't exactly new to this whole cyclops thing. I really hope this isn't a cost-cutting measure.

omx5o · 2 February 2015, 04:56 AM

So they offered to replace it for free under warranty. This seems like a perfectly fair outcome to me. Don't see why anyone would still have an issue with this. I expect most customers are perfectly happy with the magnification as it comes anyway.

WelshBoy · 2 February 2015, 06:16 AM

The issue is that they won't take responsibility and actually admit there is an issue. The fact that they offer to replace the crystal under warranty and the watch will then come back with the correct magnification speaks volumes. You may be happy paying £10k for a watch that has what appears to be a defective crystal, but I wasn't. By not accepting responsibility their not doing their integrity as a company much good and may well find that it puts a lot of people off purchasing a watch till it is indeed resolved.

c.capt · 2 February 2015, 06:19 AM

Quote:

Originally Posted by omx5o

So they offered to replace it for free under warranty. This seems like a perfectly fair outcome to me. Don't see why anyone would still have an issue with this. I expect most customers are perfectly happy with the magnification as it comes anyway.

Most customers are perfectly happy because most customers don't know there's a difference. TRF makes up a very small percentage of buyers for Rolex.

AS1 · 2 February 2015, 06:22 AM

Interesting to see, thanks for posting.

SemperFi · 2 February 2015, 06:49 AM

Is the cyclops problem only on Subs or does this occur on DJII's as well?

Sublover2166 · 2 February 2015, 07:00 AM

Quote:

Originally Posted by watchwatcher

Yeah, I agree. If they really thought the magnification was correct, they for sure wouldn't be offering to replace it for free.

X1000!!! A replacement crystal is approx. 200 dollars or so. If Rolex did not think there was an issue would they be replacing crystals at their expense for free?

WelshBoy · 2 February 2015, 07:01 AM

Its in all models that have a cyclops. I was at an AD yesterday and they had several watches affected. A DJ11, yacht master, GMT, Sub....
All models are affected.

sgmgolf · 2 February 2015, 07:06 AM

Quote:

Originally Posted by SemperFi

Is the cyclops problem only on Subs or does this occur on DJII's as well?

I had it happen on BLNR I just received. BNIB with all stickers etc. sent it back to the seller and he sent another for me. Definitely an issue.
It was the first thing I noticed as soon as I opened the box!

SemperFi · 2 February 2015, 07:10 AM

Quote:

Originally Posted by WelshBoy

Its in all models that have a cyclops. I was at an AD yesterday and they had several watches affected. A DJ11, yacht master, GMT, Sub....
All models are affected.

I have to wonder when people say "just enjoy the watch" and laugh off the imperfections straight out of the factory such as the cyclops issue or when the bezel doesn't line up perfectly with the hour markers. As I've said before on other threads, this is a Rolex we're talking about, not a Timex. Does it stop me from wanting one...No. Will it stop me from buying one...No. Am I a little OCD? Okay, maybe.

But to get one you have to pay a premium price. It should be perfect.

dricig · 2 February 2015, 07:14 AM

I thought that the cyclops was an add-on glued to the crystal. If so, wouldn't they just replace the cyclops and not the crystal?

dave

drakulie · 2 February 2015, 07:21 AM

20 years from now, the watches with "inccorrect" magnification will be collectors items and be worth way more than watches with correct magnification. :)

1995akcoop · 2 February 2015, 07:32 AM

Quote:

Originally Posted by SemperFi

I have to wonder when people say "just enjoy the watch" and laugh off the imperfections straight out of the factory such as the cyclops issue or when the bezel doesn't line up perfectly with the hour markers. As I've said before on other threads, this is a Rolex we're talking about, not a Timex. Does it stop me from wanting one...No. Will it stop me from buying one...No. Am I a little OCD? Okay, maybe.

But to get one you have to pay a premium price. It should be perfect.

well said

sgmgolf · 2 February 2015, 07:32 AM

Quote:

Originally Posted by drakulie

20 years from now, the watches with "inccorrect" magnification will be collectors items and be worth way more than watches with correct magnification. :)

You are probably right......I should have kept the first one they sent me. Haha

For the record my first one came from a Canadian AD. Any others on here experiencing this issue with weak magnification at AD's in US?

omx5o · 2 February 2015, 07:42 AM

Interesting. I just checked the manual that came with my new 116610LV and the diagram of the Sub Date quite clearly appears to have a reduced size date, even though my actual watch has the typical large magnification.

grrr · 2 February 2015, 08:07 AM

Quote:

Originally Posted by omx5o

Interesting. I just checked the manual that came with my new 116610LV and the diagram of the Sub Date quite clearly appears to have a reduced size date, even though my actual watch has the typical large magnification.

Can you share a picture ?

omx5o · 2 February 2015, 08:20 AM

Quote:

Originally Posted by grrr

Can you share a picture ?

It is only a diagram I suppose, so it's not conclusive.

Racerdj · 2 February 2015, 08:28 AM

Hopefully they will make you feel right about your Rolex after service. Good luck

grrr · 2 February 2015, 09:06 AM

Quote:

Originally Posted by omx5o

It is only a diagram I suppose, so it's not conclusive.

Interesting...

WelshBoy · 2 February 2015, 09:16 AM

So you buy yourself a brand new BMW. The spec sheet says it comes with 19" alloy wheels. Every other one you see comes with 19" alloys. Your really proud of your new car, everyone you talk to says nice car, why hasn't it got 19" alloys those are 18"? Did you get a discount because it hasn't got the correct wheels? Would this spoil your ownership and enjoyment of the car? Would you feel short changed and p****d off? Would BMW supply a car with the incorrect wheels? If they changed the spec to include different wheels would they make prospective purchasers aware? Personally I think so. If you buy something you expect it to be correct. Would BMW say that your wheels are correct, we can't seen that their any smaller, but bring it in and we'll change the wheels for bigger ones for free? This is all totally bonkers and Rolex need to take ownership. Release publicly that they've changed the spec, this is the new cyclops, or release that they've fooked up, contact all AD's and get affected watches taken off sale and returned. Keep your entegrity, if you change something, tell people, of you fook up, come clean and rectify the situation as quickly and uniformed as possible, with transparency and keep your integrity! After all Rolex is a luxury brand! Act like it!

1 February 2015, 03:05 PM	#5
c.capt "TRF" Member Join Date: Jan 2014 Location: Chicago, IL Watch: Hulk Sub Posts: 683	That notation is made on pretty much every serviced watched. They inspect with a 10x loupe for scratches. As Adam noted, I wouldn't be surprised if that was just standard language on all work orders to protect themselves from customers saying the RSC scratched their watch. I have had the same notations on my Ebel and Panerai serviced watches. __________________ BALL EHC Airborne · EHC Black \| EBEL 1911 BTR Chrono \| GLASHÜTTE ORIGINAL Senator Navigator Panodate IWC Aquatimer 2000 \| OMEGA SMPc · SM PO 8500 · Speedmaster Apollo XI 35th · Speedmaster GSOTM ROLEX Datejust · Datejust II · Explorer II · Sea Dweller Ceramic 4000 · Submariner LVc \| TUDOR Black Shield

2 February 2015, 02:54 AM	#7
Brushpup "TRF" Member Join Date: Jun 2007 Real Name: Patrick Location: Texas Watch: what I'm wearing Posts: 5,943	Wow, I am surprised they offered it under warranty. Good to hear and do post up the results of the new crystals. Glad to hear this. __________________ *TRFs "AFTER DARK" Bar & NightClub Patron-Founding Member* PClub # 10 74,592 The safest place for your watch is on your wrist.

2 February 2015, 04:38 AM	#10
Mystro 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: The Mystro ;) Location: Central Pa. Posts: 15,464	Wow, I am shocked they would replace a crystal they deemed "in spec". Is the cyclops held to any internal standards at all or is it a approximate measurement of magnification? __________________

2 February 2015, 07:14 AM	#21
dricig "TRF" Member Join Date: Sep 2010 Real Name: Dave Location: NY Metro Posts: 680	I thought that the cyclops was an add-on glued to the crystal. If so, wouldn't they just replace the cyclops and not the crystal? dave __________________ Rolex 15010 Date -16013 TT DJ 16610LV -16750 GMT-16600 SD 16710 GMT -Tudor 79280

2 February 2015, 08:28 AM	#28
Racerdj 2024 Pledge Member Join Date: Apr 2013 Location: Indianapolis Watch: Patek-Philippe Posts: 16,832	Hopefully they will make you feel right about your Rolex after service. Good luck __________________ Rolex and Patek Philippe

1 February 2015, 02:58 PM	#2
Boothroyd 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Daniel Location: Minneapolis, MN Watch: Wilsdorf(s) Posts: 10,257	Be very interested to see if the replacement cyclops offer different magnification. Thanks in advance for keeping us updated on the result.

1 February 2015, 03:01 PM	#3
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,793	In my experience, even the very lightest scratches are noted by RSC when they take a watch in. I wouldn't worry about it. They're just covering themselves.

1 February 2015, 03:19 PM	#6
john_nch "TRF" Member Join Date: Dec 2011 Location: US Watch: 16710B Posts: 69	Agree, you are bound to get some light scratches just by opening the case and having RSC mucking around with the watch replacing the crystal. Maybe not visible to the naked eye but likely under loupe.

2 February 2015, 03:30 AM	#8
WelshBoy Banned Join Date: Dec 2014 Location: Wales Watch: 116613 LB Posts: 108	The magnification on your watches is correct sir, but we'll replace them free for you under warranty (and I'll bet my left arm they'll come back to you with x2.5 magnification). When are they going to man up, say the fooked up and address the issue head on. I was lucky, they replaced my watch for me, but there's many people still out there with watches that are not to the correct spec. They won't admit there's an issue, but they'll repair and replace watches! Go figure!

2 February 2015, 04:47 AM	#11
Wesley Crusher "TRF" Member Join Date: Aug 2013 Real Name: Wes Location: Holosuite Posts: 6,345	I find it a little hard to believe that this is a QC issue. Rolex isn't exactly new to this whole cyclops thing. I really hope this isn't a cost-cutting measure.

2 February 2015, 04:56 AM	#12
omx5o "TRF" Member Join Date: Nov 2013 Real Name: Richard Location: UK Watch: Tudor Ranger Posts: 1,613	So they offered to replace it for free under warranty. This seems like a perfectly fair outcome to me. Don't see why anyone would still have an issue with this. I expect most customers are perfectly happy with the magnification as it comes anyway.

2 February 2015, 06:16 AM	#13
WelshBoy Banned Join Date: Dec 2014 Location: Wales Watch: 116613 LB Posts: 108	The issue is that they won't take responsibility and actually admit there is an issue. The fact that they offer to replace the crystal under warranty and the watch will then come back with the correct magnification speaks volumes. You may be happy paying £10k for a watch that has what appears to be a defective crystal, but I wasn't. By not accepting responsibility their not doing their integrity as a company much good and may well find that it puts a lot of people off purchasing a watch till it is indeed resolved.

2 February 2015, 06:22 AM	#15
AS1 "TRF" Member Join Date: Mar 2014 Location: NYC / Milan Watch: 6263 Posts: 3,938	Interesting to see, thanks for posting.

2 February 2015, 06:49 AM	#16
SemperFi "TRF" Member Join Date: Sep 2014 Real Name: Angelo Location: Brooklyn, NY Watch: Rolex Submariner Posts: 42,164	Is the cyclops problem only on Subs or does this occur on DJII's as well?

2 February 2015, 07:01 AM	#18
WelshBoy Banned Join Date: Dec 2014 Location: Wales Watch: 116613 LB Posts: 108	Its in all models that have a cyclops. I was at an AD yesterday and they had several watches affected. A DJ11, yacht master, GMT, Sub.... All models are affected.

2 February 2015, 07:21 AM	#22
drakulie "TRF" Member Join Date: Jan 2012 Location: Ft. Lauderdale Posts: 234	20 years from now, the watches with "inccorrect" magnification will be collectors items and be worth way more than watches with correct magnification. :)

2 February 2015, 07:42 AM	#25
omx5o "TRF" Member Join Date: Nov 2013 Real Name: Richard Location: UK Watch: Tudor Ranger Posts: 1,613	Interesting. I just checked the manual that came with my new 116610LV and the diagram of the Sub Date quite clearly appears to have a reduced size date, even though my actual watch has the typical large magnification.

2 February 2015, 09:16 AM	#30
WelshBoy Banned Join Date: Dec 2014 Location: Wales Watch: 116613 LB Posts: 108	So you buy yourself a brand new BMW. The spec sheet says it comes with 19" alloy wheels. Every other one you see comes with 19" alloys. Your really proud of your new car, everyone you talk to says nice car, why hasn't it got 19" alloys those are 18"? Did you get a discount because it hasn't got the correct wheels? Would this spoil your ownership and enjoyment of the car? Would you feel short changed and p****d off? Would BMW supply a car with the incorrect wheels? If they changed the spec to include different wheels would they make prospective purchasers aware? Personally I think so. If you buy something you expect it to be correct. Would BMW say that your wheels are correct, we can't seen that their any smaller, but bring it in and we'll change the wheels for bigger ones for free? This is all totally bonkers and Rolex need to take ownership. Release publicly that they've changed the spec, this is the new cyclops, or release that they've fooked up, contact all AD's and get affected watches taken off sale and returned. Keep your entegrity, if you change something, tell people, of you fook up, come clean and rectify the situation as quickly and uniformed as possible, with transparency and keep your integrity! After all Rolex is a luxury brand! Act like it!

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